Feedback

IBM Optim software bundle offers solutions to help boost performance and supports your efforts to improve the security and availability of your mission-critical business applications

IBM United States Software Announcement 209-463
November 24, 2009

 
 ENUS209-463.PDF (119KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order
now Order now
 
Printable version Printable version

 
Top rule
At a glance
Bottom rule

The Optim Database Management Professional Edition has been updated to include the latest releases of the following products:

  • IBM® Optim Database Administrator for DB2® for Linux®, UNIX®, and Windows®
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows

Optim bundle features:

  • Single orderable offering
  • Pricing incentives compared to acquiring the products separately

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM Optim solutions help organizations support business growth without growing costs by managing today's heterogeneous data environments from requirements to retirement. This Optim bundle provides a broad range of database performance, security, and management capabilities for DB2 for Linux, UNIX, and Windows databases and database applications aimed at addressing a specific challenge.

The IBM Optim Database Management Professional Edition provides database administration and performance solutions to deliver and maintain business-critical applications. By packaging these products together in a bundle, the features complement each other and provide a comprehensive solution to manage change and monitor the applications to support efforts to prevent disruption of service:

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows

 
Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Refer to the Hardware requirements and Software requirements sections.


 
Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

  • December 11, 2009, electronic software delivery
  • December 18, 2009, media and documentation

 
Back to topBack to top
 
Top rule
Description
Bottom rule

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

Optim High Performance Unload for DB2 for LUW is capable as of December 18, 2009, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
Back to topBack to top
 
Top rule
Product positioning
Bottom rule

IBM Optim solutions for Integrated Data Management offer a proven, integrated capability to manage enterprise application data from requirements to retirement. The Optim bundle is a convenient package of solutions designed to address a particular challenge. By bundling these complementary solutions together, not only can the solutions be purchased at a lower price than buying the individual solutions but they are grouped together in this bundle for purchasing convenience.

IBM Optim Database Management Professional Edition provides database administrators (DBA) with the solutions they use on a day-to-day basis to deliver new applications while maintaining existing applications with a reduced likelihood of disruptions.

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows facilitates creating or changing database structures without disrupting current operations (reference Software Announcement 209-365, dated November 24, 2009.
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows facilitates developing efficient SQL during development, while problems are still relatively inexpensive to fix and before they cause costly outages or performance issues (reference Software Announcement 209-132, dated June 02, 2009.
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows provides a performance management solution that monitors the overall health and availability of your DB2 LUW database (reference Software Announcement 208-420, dated December 02, 2008.
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows provides a high-speed, low-impact data unload utility that reduces the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, repartitioning) into tight or shrinking batch windows (reference Software Announcement 209-372, dated October 23, 2009.

 
Back to topBack to top
 
Top rule
Availability of national languages
Bottom rule

Product description            Language        GA date
 
Optim DB Management Prof Ed    Multilingual    December 11, 2009
 V2.2.1                         (Korean,
                                Japanese,
                                English US)
Optim High Perf Unld for LUW   Multilingual    December 11, 2009
 V4.1.2                         (French,
                                Russian,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese-
                                Brazilian,
                                German,
                                Japanese,
                                Chinese -
                                Traditional,
                                Hungarian,
                                English,
                                Czech,
                                Italian,
                                Polish)

 
Back to topBack to top
 
Top rule
Program number
Bottom rule

Program
number     VRM                  Program name
 
5724-Y66   2.2.1               IBM Optim Database
                                Management Professional
                                Edition
 
5724-B90   4.1.2               IBM Optim High Performance
                                Unload for DB2 for Linux,
                                UNIX, and Windows
 

 
Back to topBack to top
 
Top rule
Education support
Bottom rule

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.


 
Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
Back to topBack to top
 
Top rule
Publications
Bottom rule

No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

For detailed information about the hardware requirements for each product in the bundle, refer to:

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows facilitates creating or changing database structures without disrupting current operations (reference Software Announcement 209-365, dated November 24, 2009.
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows facilitates developing efficient SQL during development, while problems are still relatively inexpensive to fix and before they cause costly outages or performance issues (reference Software Announcement 209-132, dated June 02, 2009.
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows provides a performance management solution that monitors the overall health and availability of your DB2 LUW database (reference Software Announcement 208-420, dated December 02, 2008.
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows provides a high-speed, low-impact data unload utility that reduces the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, repartitioning) into tight or shrinking batch windows (reference Software Announcement 209-372, dated October 23, 2009.
Software requirements

For detailed information about the software requirements for each product in the bundle, refer to:

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows facilitates creating or changing database structures without disrupting current operations (reference Software Announcement 209-365, dated November 24, 2009.
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows facilitates developing efficient SQL during development, while problems are still relatively inexpensive to fix and before they cause costly outages or performance issues (reference Software Announcement 209-132, dated June 02, 2009.
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows provides a performance management solution that monitors the overall health and availability of your DB2 LUW database (reference Software Announcement 208-420, dated December 02, 2008.
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows provides a high-speed, low-impact data unload utility that reduces the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, repartitioning) into tight or shrinking batch windows (reference Software Announcement 209-372, dated October 23, 2009.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

Packaging

For detailed information about the media shipped with each product, refer to:

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows facilitates creating or changing database structures without disrupting current operations (reference Software Announcement 209-365, dated November 24, 2009.
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows facilitates developing efficient SQL during development, while problems are still relatively inexpensive to fix and before they cause costly outages or performance issues (reference Software Announcement 209-132, dated June 02, 2009.
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows provides a performance management solution that monitors the overall health and availability of your DB2 LUW database (reference Software Announcement 208-420, dated December 02, 2008.
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows provides a high-speed, low-impact data unload utility that reduces the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, repartitioning) into tight or shrinking batch windows (reference Software Announcement 209-372, dated October 23, 2009.

Security, auditability, and control

The products in this announcement use the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
Back to topBack to top
 
Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                     Product
Licensed function title             Product group    category
 
IBM Optim Database Management       Optim            Optim
 Professional Edition
IBM Optim High Performance Unload   IBM Database 2™ DB2 Tools
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Optim Database Management         5724-Y66   Per Processor
 Professional Edition                             Value Unit for
                                                  Linux on System
                                                  z
 
IBM Optim Database Management         5724-Y66   Per Processor
 Professional Edition                             Value Unit (PVU)
 
IBM Optim High Performance Unload     5724-B90   Per Processor
                                                  Value Unit for
                                                  Linux on System
                                                  z
 
IBM Optim High Performance Unload     5724-B90   PROCESSOR-Day(s)
 
IBM Optim High Performance Unload     5724-B90   Per Processor
                                                  Value Unit (PVU)

Processor Value Unit (PVU)

Processor Value Unit (PVU) is a unit of measure by which this software product can be licensed. PVU entitlements are based on processor technology (defined within the PVU table1 by processor vendor, brand, type, and model number). IBM continues to define a processor, for purposes of PVU-based licensing, to be each processor core on a chip. Each software product has a unique price per PVU. To determine the total cost of deploying an individual software product in a specific hardware environment, you must take the following steps:

  1. For each processor core in the hardware environment on which the software product is to be licensed, determine the PVU requirement based on its processor technology per the PVU table1.
  2. Add the PVU requirements for all processor cores in the hardware environment.
  3. Multiply the software product's price per PVU by the total number of PVUs required as determined in step 2 above.

PVU entitlements are specific to a software product and may not be exchanged, interchanged, or aggregated with PVU entitlements of another software product.

Unless you have deployed eligible sub-capacity products according to the sub-capacity1 terms, you must obtain PVU Proof of Entitlements (PoEs) for the maximum number of activated2 physical processor cores in the hardware environment made available to or managed by the software product. This is also referred to as full capacity licensing.

1
For information regarding PVU and sub-capacity licensing, including the latest PVU table, visit
http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html
2
Activated processor cores are physical processor cores that are available for use in a server. They include processor cores:
  • That are activated (available for use) when the server is shipped by the manufacturer
  • That are activated subsequently through activation codes purchased from the server manufacturer by the customer
  • Whose capacity can be limited by the customer through Virtualization technologies, operating system commands, and BIOS settings.

Passport Advantage program licenses

IBM Optim Database Management Professional Edition

                                                       
                                                         Part
Part description                                         number
 
IBM Optim Database Management Professional Edition
Optim DB Mgt Prof Ed Per Processor Value Unit (PVU)      E07D5LL
 Annual SW S&S Rnwl
 
Optim DB Mgt Prof Ed Per Processor Value Unit (PVU) Lic  D0A5QLL
 + SW S&S 12 Mo
 
Optim DB Mgt Prof Ed Per Processor Value Unit (PVU) SW   D0A5RLL
 S&S Reinstate 12 Mo
 

Optim High Performance Unload for DB2 for LUW

                                                       
                                                         Part
Part description                                         number
 
IBM Optim High Performance Unload
Opt High Performance Unload Per Processor Value Unit     E020VLL
 (PVU) Annual SW S&S R
 
Opt High Performance Unload Per Processor Value Unit     D55JYLL
 (PVU) Lic + SW S&S 12
 
Opt High Performance Unload Per Processor Value Unit     D55JZLL
 (PVU) SW S&S Reinstat
 

Passport Advantage trade-up licenses

IBM Optim Database Management Professional Edition

                                                        Part
Precursor product           Trade-up product            number
 
IBM Optim Database
 Management Professional
 Edition
IBM Optim Query Tuner for   Optim DB Mgt Prof Ed Per    D0AZTLL
 DB2 for Linux, UNIX, and    Proc Value Unit (PVU)
 Windows                     Trade Up Lic + SW S&S 12
                             Mo
 
IBM Optim Database          Optim DB Mgt Prof Ed Per    D0AZULL
 Administrator for DB2 for   Proc Value Unit (PVU)
 LUW                         Trade Up Lic + SW S&S 12
                             Mo
 
IBM DB2 Performance Expert  Optim DB Mgt Prof Ed Per    D0AZRLL
 for Linux, UNIX, Windows    Proc Value Unit (PVU)
                             Trade Up Lic + SW S&S 12
                             Mo
 
IBM Optim High Performance  Optim DB Mgt Prof Ed Per    D0AZSLL
 Unload for MP               Proc Value Unit (PVU)
                             Trade Up Lic + SW S&S 12
                             Mo
 

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
Optim DB Management Prof Ed V2.2.1
IBM Optim Database Management Professional Edition       BB137ML
 V2.2.1 Media Pack
 
Optim High Perf Unld for LUW V4.1.2
IBM Optim High Perf Unld for MP AIX® 6,Windows Vista     BB0Y1ML
 Business,Solaris SPARC Platform
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Optim High Performance Unload for LUW V4.1.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
 
IBM Optim High Performance  DB2 High Perf Unld for MP   BB13IML
 Unload for MP Processor     AIX 6,Windows Vista
 Value Unit                  Business, Solaris SPARC
                             Platform
 
IBM Optim High Performance  DDB2 High Perf Unld for MP  BB13IML
 Unload for MP Processor     AIX 6,Windows Vista
 Value Unit Linux on System  Business, Solaris SPARC
 z                           Platform

Optim DB Management Professional Edition V2.2.1

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Optim Database          IBM Optim Database          BB137ML
 Management Professional     Management Professional
 Edition per Processor       Edition V2.2.1 Media Pack
 Value Unit
IBM Optim Database          IBM Optim Database          BB137ML
 Management Professional     Management Professional
 Edition per Processor       Edition V2.2.1 Media Pack
 Value Unit Linux on System
 z
 

Cross-platform products

Cross-platform product for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z® servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z Integrated Facility for Linux (IFL) engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM Optim Database Management Professional Edition

                                                         Part
Part description                                         number
 
IBM Optim Database Management Professional Edition
Optim DB Management Prof Ed Per Proc VU for Lin Sys z    E07R2LL
 Annual SW S&S Rnwl
 
Optim DB Management Prof Ed Per Proc VU for Lin Sys z    D0AZCLL
 Lic + SW S&S 12 Mo
 
Optim DB Mgt Prof Ed Per Proc VU for Lin Sys z SW S&S    D0AZELL
 Reinstate 12 Mo
 

Optim High Performance Unload for DB2 for LUW

                                                         Part
Part description                                         number
 
IBM Optim High Performance Unload
Opt High Performance Unload Per Proc VU for Lin Sys z    E07QWLL
 Annual SW S&S Rnwl
 
Opt High Performance Unload Per Proc VU for Lin Sys z    D0AZ1LL
 Lic + SW S&S 12 Mo
 
Opt High Performance Unload Per Proc VU for Lin Sys z    D0AZ2LL
 SW S&S Reinstate 12
 

Trade-up licenses for cross-platform products

IBM Optim Database Management Professional Edition

                                                        Part
Precursor product           Trade-up product            number
 
IBM Optim Database
 Management Professional
 Edition
IBM Optim Query Tuner for   Optim DB Mgt Prof Ed Per    D0B1ULL
 DB2 for Linux, UNIX, and    Proc VU for Lin Sys z
 Windows                     Trade Up Lic + SW S&S 12
                             Mo
 
IBM Optim Database          Optim DB Mgt Prof Ed Per    D0B1VLL
 Administrator for DB2 for   Proc VU for Lin Sys z
 LUW                         Trade Up Lic + SW S&S 12
                             Mo
 
IBM DB2 Performance Expert  Optim DB Mgt Prof Ed Per    D0B1SLL
 for Linux, UNIX, Windows    Proc VU for Lin Sys z
                             Trade Up Lic + SW S&S 12
                             Mo
 
IBM Optim High Performance  Optim DB Mgt Prof Ed Per    D0B1TLL
 Unload for MP               Proc VU for Lin Sys z
                             Trade Up Lic + SW S&S 12
                             Mo
 

On/Off CoD

IBM Optim High Performance Unload

                                                         Part
Part description                                         number
 
Opt High Performance Unload PROCESSOR-Day(s) Per         D615VLL
Use-Day OOCoD
 

 
Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers

For the license form number for each of the individual products that make up the bundle, refer to:

  • IBM Optim Database Administrator for DB2 for Linux, UNIX, and Windows facilitates creating or changing database structures without disrupting current operations (reference Software Announcement 209-365, dated November 24, 2009.
  • IBM Optim Query Tuner for DB2 for Linux, UNIX, and Windows facilitates developing efficient SQL during development, while problems are still relatively inexpensive to fix and before they cause costly outages or performance issues (reference Software Announcement 209-132, dated June 02, 2009.
  • IBM DB2 Performance Expert for Linux, UNIX, and Windows provides a performance management solution that monitors the overall health and availability of your DB2 LUW database (reference Software Announcement 208-420, dated December 02, 2008.
  • IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows provides a high-speed, low-impact data unload utility that reduces the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, repartitioning) into tight or shrinking batch windows (reference Software Announcement 209-372, dated October 23, 2009.

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
  • For programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Optim Database Management Professional Ed        No
Optim High Performance Unload for DB2 for LUW        No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

On/Off CoD

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract - Z125-6907, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software - must be signed prior to use.


 
Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Database 2 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, DB2, Passport Advantage, AIX, System z, iSeries, pSeries, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

Back to topBack to top
 
Bottom grey rule
 
Printable version Printable version