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IBM Operational Support Services - Support Line

Product ID: 6942-62D
Status: Available

Contents
Description IBM Product Life Cycle Additional Information

Description:
--- Executive Overview ---
IBM(R) Operational Support Services--Support Line
IBM has long set the standard for high quality, responsive, and professional
software support. With IBM Operational Support Services--Support Line, our
services specialists can help you increase your IT staff productivity through
prompt and accurate remote support. We can help support your complex,
distributed IBM and multivendor systems.
Support Line is a single, integrated, remote support solution for eligible IBM
and multivendor operating systems and software products. With this service,
you
get remote assistance for product-specific questions about installing and
operating the products.
Support Line s innovative architecture offers you increased flexibility and
precision when you select the operating systems and software product groups
for
which you want coverage.
Depending on your business requirements, you can choose software support in
the
following four ways:
* Total systems software support
* Single system software support
* Selected system software support
* Cross-systems product software support
IBM Operational Support Services--Account Advocate is an option to Support
Line
that provides a single support interface for remote support. With this
service,
you are assigned your own Account Advocate team that becomes thoroughly
familiar with your business and systems environment. This team serves as your
single interface for software support problems related to the products covered
under your Support Line agreement.
(Note: IBM Operational Support Services --Account Advocate is an optional
feature of the Support Line Base Service Agreement.)
* Trademark Information:
The following term(s) are trademarks of International Business Machines
Corporation in the United States, or other countries, or both: IBM
Other company, product or service names may be the trademarks or service marks
of others.
--- Customer Value Statement ---
You receive:
* Consistent terms across geographies that allow you to expect and receive the
same service activities and deliverables in all locations worldwide, including
support for some multivendor products.
* Consistent, cross-platform support
* Flexibility in choosing support in the way that is best for you
* The total systems software support option allows simplified purchase and
contracting
* Availability as part of ServiceSuite and ServiceElect in multi-year
contracts and via an automatically renewable standalone contract, all of which
facilitate budget planning
* 'Bundled' pricing with incentives for more robust coverage provides
flexibility in choices of support coverage with attractive pricing advantages.
--- This component is part of the Parent Offering: ---
6950-95B
--- Availability Date by Geography and Region ---
Canada                       7/13/99
Asia Pacific                 8/13/99
United States                7/13/99
Latin America                8/13/99
Highlights:
--- Highlights ---
* Enables you to tailor remote software support to meet your business needs
* Offers consistent, high quality technical support for both IBM and select
multivendor software
* Provides consistent, cross-platform support
* Introduces a simplified, enterprise-wide technical support alternative
* Helps you get fast and accurate problem resolution
* Provides easy access to IBM s expert support staff
* Supplements your internal staff with IBM s skilled services specialists
* Offers options for enhanced coverage and a single interface for remote
support
* Supports your international environment
IBM Product Life Cycle:

Type ModelAnnounced AvailableMarketing Withdrawn Service Discontinued
6942-62D 1999-06-15 1999-08-13
Additional Information:
Short Title: IBM Operational Support Servic
Offering Type: Services
Offering Subtype: Services
Content Revision Date: 20130829
Document Identifier: 000000146904
Brand Codes: BHK00 BHK06 B6000
Applicable Countries:
Afghanistan
Albania
Algeria
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Benin
Bermuda
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Congo (Kinshasa)
Congo People's Republic (Brazzaville)
Costa Rica
Cote d'Ivoire
Croatia (Hrvatska)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Finland
France
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, The Former Yugoslav Republic
Madagascar
Malawi
Malaysia
Mali
Malta
Mauritania
Mauritius
Mexico
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norway
Oman
Pakistan
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Island
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Somalia
South Africa
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tanzania, United Republic of
Thailand
Togo
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands, U.S.
Western Sahara
Yemen
Zambia
Zimbabwe