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IBM Software Support Services - service extension offers defect support for IBM z/OS V1.11 and V1.12 beyond the z/OS end-of-service date

IBM United States Services Announcement 614-010
June 24, 2014


Table of contents
OverviewOverviewPlanned availability datePlanned availability date
Key prerequisitesKey prerequisitesPricesPrices


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At a glance
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IBM® Software Support Services - service extension for z/OS® is a fee-based corrective service (a fix, bypass, or restriction to a problem) for users who have not completed their migration to a newer z/OS release.

Beginning with z/OS V1.12, IBM Software Support Services replaces the IBM Lifecycle Extension for z/OS offering with a service extension for extended support coverage.

Service extension support for z/OS V1.12 is provided for up to three years, beginning October 1, 2014 and available through September 30, 2017. Additionally, service extension support for z/OS V1.11 is provided for up to two years, beginning October 1, 2014 and available through September 30, 2016.

Service extension support for both V1.11 and V1.12 requires a minimum three-month purchase and offers flexibility in support of your individual migration plans, either for single machines or for machines configured within a Parallel Sysplex®. When purchased, the service extension must be ordered for all machines running z/OS V1.11 or V1.12 at a given physical location, either for individual IBM z/Architecture® machines or for one or more IBM z/Architecture machines within a qualified Parallel Sysplex.

Going forward, when support for a z/OS release is withdrawn, IBM Software Support Services intends to provide service extension support for the given z/OS release for up to three years. The intention is to provide an accommodation where additional time is needed to migrate to a newer z/OS release within the service support period. This does not alter the z/OS coexistence, migration, fallback, or service policy.

For ordering, contact your IBM representative, or visit the following website

http://www.ibm.com/services/maintenance


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Overview
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To address our customers' requirements for continued defect support of z/OS V1.11 and V1.12, IBM is announcing service extensions for these operating systems. IBM Software Support Services - service extension for z/OS offers fee-based corrective service to users who have not completed their migration to a newer z/OS release.

IBM Software Support Services - service extension provides corrective service (a fix, bypass, or restriction to a problem) for your z/OS V1.11 and V1.12 operating systems. We offer the flexibility to customize services for your z/OS environment to support your unique requirements. The IBM Support Center can help your staff more effectively configure, implement, and support your z/OS environment beyond the end-of-service date.



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Key prerequisites
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IBM z/OS V1.11 or V1.12



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Planned availability date
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June 24, 2014



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Accessibility by people with disabilities
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A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html



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Prices
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For pricing information, contact your IBM representative.

Trademarks

IBM, z/OS, Parallel Sysplex and z/Architecture are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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