Global Technical Support Services Machine Code - Per Call Policy Change

IBM United States Services Announcement 612-035
October 9, 2012

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Effective no later than January 09, 2013 (effective date will vary by country and by platform), the scope of IBM's hourly maintenance and repair services (whether referred to as "hourly services," "per call," "time and materials" or other similar name) for System x® , Power Systems™ and System Storage® Machines (including predecessor and successor Machines) will not include access to or provision of Machine Code updates.

Machine Code is defined in the IBM® License Agreement for Machine Code. Machine Code updates are any fix, patch or replacement provided for Machine Code.

Customers that are entitled to obtain Machine Code updates under warranty or an IBM hardware maintenance service agreement may obtain Machine Code update installation services as part of an IBM hourly services engagement.

IBM reserves the right to change, modify or withdraw its offerings, policies and practices at any time.

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Planned availability date
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January 08, 2013

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Business Partner information
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If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

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For pricing information, contact your IBM representative or IBM Business Partner.


Power Systems is a trademark of IBM Corporation in the United States, other countries, or both.

System x, System Storage, IBM and PartnerWorld are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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