IBM MobileFirst Protect V2.2.0 solutions contain a comprehensive, secure enterprise mobility management platform to easily protect your devices, apps, and content

IBM United States Software Announcement 215-026
February 3, 2015


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Product positioningProduct positioningPricesPrices
Program numberProgram numberOrder nowOrder now


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At a glance
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IBM® MobileFirst Protect V2.2.0 solutions, formerly known as IBM MaaS360® solutions, deliver end-to-end mobile solutions for your enterprise.



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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: YE001



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Overview
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IBM MobileFirst Protect V2.2.0 solutions, formerly known as IBM MaaS360 solutions, deliver a comprehensive and secure enterprise mobility management platform that provides complete mobility management and comprehensive security of mobile devices, applications, documents, emails, and access to the web from a single portal.

The following enhancements are now included in MobileFirst Protect V2.2.0:

  • Horizontal and vertical scaling with high availability
  • Native high availability support with Active-Active within virtual machines
  • Flexible VMware vApp architecture for flexible virtual machine deployment
  • Network File Share (NFS) support for Content Delivery Network (CDN)
  • Enhanced troubleshooting and monitoring



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Key prerequisites
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A VMware server with:

  • 12 cores (2.5 GHz)
  • 48 GB RAM
  • Greater than 500 GB of available disk space

This server does not require any operating system installation.

VMware ESXi, VMware vCenter server, VMware vSphere client, and MaaS360 virtual appliance must be installed directly on this server.

A database server with a minimum of:

  • Eight cores (2.5 GHz)
  • Two sockets
  • 8 GB RAM
  • Greater than 500 GB of available disk space

Red Hat Enterprise Linux™ 6.2 must be installed on this server followed by Oracle database installation.

For more detail, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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February 6, 2015: Electronic download



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Description
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IBM MobileFirst Protect V2.2.0 solutions, formerly known as IBM MaaS360 solutions, provide the ability to provision, manage, and secure corporate and employee-owned devices and data over the air. All associated orderable license part number descriptions have been updated with the new product name.

Product number New product name Previous product name
5725-R11 IBM MobileFirst Protect Devices IBM MaaS360 Mobile Device Management
5725-R12 IBM MobileFirst Protect Applications IBM MaaS360 Mobile Application Management
5725-R13 IBM MobileFirst Protect Application Security IBM MaaS360 Mobile Application Security
5725-R14 IBM MobileFirst Protect Content IBM MaaS360 Mobile Content Management
5725-R15 IBM MobileFirst Protect Browser IBM MaaS360 Secure Browser
5725-R16 IBM MobileFirst Protect Email Management IBM MaaS360 Mobile Email Management
5725-R17 IBM MobileFirst Protect for BlackBerry IBM MaaS360 Enterprise Server Management for BlackBerry
5725-R18 IBM MobileFirst Protect Expenses IBM MaaS360 Mobile Expense Management
5725-R19 IBM MobileFirst Protect Secure Mail IBM MaaS360 Secure Mail
5725-R20 IBM MobileFirst Protect Management Suite IBM MaaS360 Advanced Mobile Management Suite
5725-R21 IBM MobileFirst Protect Productivity Suite IBM MaaS360 Secure Productivity Suite™
5725-R22 IBM MobileFirst Protect Content Suite IBM MaaS360 Secure Document Sharing Suite
5725-R23 IBM MobileFirst Protect Gateway Suite IBM MaaS360 Mobile Enterprise Gateway Suite

IBM MobileFirst Protect Devices

The core mobility device management features include device enrollment, configuration, security policy management and device actions, such as send message, locate, lock, and wipe. The advanced mobility device management features include automated compliance rules, bring your own device (BYOD) privacy settings, and mobility intelligence dashboards, and reporting.

The core mobile device management features include the following operating system specific capabilities:

  • Mac iOS: MobileFirst Protect Devices for Mac iOS uses an agent that interfaces with Apple Mobile Device Management API and the Apple Push Notification Service to provide management, security, and reporting capabilities for devices that run Mac iOS 4, or later.
  • Android: MobileFirst Protect Devices for Android uses an agent that interfaces with the Android mobile device management API framework to provide management, security, and reporting for Android devices that run Version 2.2, or later. In addition, MobileFirst Protect supports the mobility device management API frameworks of Android OEM manufacturers, such as Samsung SAFE, Amazon Kindle Fire, LG Gate, and Motorola electronic dance music.
  • Microsoft™ Windows™ Phone: MobileFirst Protect Devices for Microsoft Windows Phone uses an agent that interfaces with Microsoft Push Notification Services and Microsoft ActiveSync to provide management, security, and reporting for Microsoft Windows phone devices that run Version 7.5, or later.
  • BlackBerry research in motion (RIM): MobileFirst Protect Devices for BlackBerry uses an agent that interfaces with BlackBerry Push Notification Services and the BlackBerry Internet Service to provide management, security, and reporting for Java-based BlackBerry devices that run Version 5.0, or later.
  • MobileFirst Protect Cloud Extender™ is included with MobileFirst Protect Devices subscriptions and provides the ability to securely integrate with enterprise systems such as Microsoft Exchange, Microsoft Office 365, Active Directory, LDAP, IBM Notes® Traveler, and certificate authorities.

IBM MobileFirst Protect Email Management includes key features that support Microsoft Exchange ActiveSync and Notes Traveler.

  • Microsoft Exchange ActiveSync provides support for mobile devices connecting to Microsoft Exchange over the ActiveSync protocol. Features include core mobile device management functions, such as the ability to configure devices, create, enforce ActiveSync policies (passcode, block, or allow access to email); and take device actions, such as lock and wipe, and detailed report on device attributes.
  • Notes Traveler provides support for mobile devices that connect to IBM Notes over Notes Traveler protocol. Features include the ability to configure devices, block or allow devices, enforce passcode policies, wipe devices, and develop detailed report on device attributes.

IBM MobileFirst Protect Applications provides the ability to add applications and distribute them to supported devices managed by MobileFirst Protect. This includes MobileFirst Protect App Catalog, an on-device application for users to view, install, and receive device notifications when apps have available updates.

IBM MobileFirst Protect Application Security provides additional data protection for enterprise applications that use MobileFirst Protect WorkPlace SDK during development or the MobileFirst Protect application wrapping capability. MobileFirst Protect Application Security integrates the app with the IBM MobileFirst Protect Secure Productivity Suite. This enables single sign-on, intranet access through MobileFirst Protect Mobile Enterprise Gateway, and enforcement of data security settings.

IBM MobileFirst Protect Content allows the administrator to add and distribute documents to the supported devices that are managed by MobileFirst Protect Devices. It includes MobileFirst Protect Doc Catalog, an on-device, password-protected container that provides a secure and simple way for users to access, view, and share documents. It includes seamless access to distributed content and repositories such as Microsoft SharePoint, Box, and Google Drive. Access to private Microsoft SharePoint and Microsoft Windows File Shares are available with the MobileFirst Protect Enterprise Gateway. Documents managed through MobileFirst Protect can be version controlled, audited, and secured through data loss prevention (DLP) policy options, such as require authentication, restrict copy-paste functionality, and block from being opened or shared in other applications.

The IBM MobileFirst Protect Content experience can be enhanced with the following two products:

  • MobileFirst Protect Document Sync provides users with the ability to easily and securely synchronize user content across managed mobile devices. Administrators can ensure that policies, such as restricting cut, copy, and paste, and blocking content from being opened or shared in other apps or the policies are defined and are in place for user content across devices. Content is stored securely, both in the cloud and on the device, and accessed only through the MobileFirst Protect Doc Catalog.
  • MobileFirst Protect Document Edit provides users with the ability to create, edit, search, and save content securely, all in an encrypted container on Mac iOS and Android devices.

IBM MobileFirst Protect Expenses allows the administrator to create data usage policies and assign them to supported devices that are managed by MobileFirst Protect (Saas), and assign these policies at a device, group, or global level, and configure alert thresholds and messaging for both in network and roaming data usage.

IBM MobileFirst Protect Browser is a full-featured web browser that enables secure access to corporate intranet sites and enforces compliance of content policies by defining website filtering and security policies to ensure that users only access approved web content that is based on a number of content categories, such as social networking, explicit, or malware sites. It includes the ability to disable native and third-party web browsers either through application policy or blacklisting when combined with MobileFirst Protect Device Management. It allows whitelist exceptions to websites, restrict cookies; copy, paste, and print features; and enables Kiosk mode.

IBM MobileFirst Protect Secure Mail provides a separate and secure office productivity application for users to access and manage email, calendar, and contacts. It is able to control emails and attachments to prevent data leakage by restricting the ability to forward or move content to other applications, to enforce authentication, restrict cut, copy, and paste, and lock down email attachments for view only.

IBM MobileFirst Protect Gateway Suite allows supported apps on Mac iOS and Android devices to securely and seamless communicate back to resources on the company's internal network.

The following gateway products are included in the MobileFirst Protect Gateway Suite or can be purchased separately:

  • MobileFirst Protect Gateway for Browser allows supported devices to access approved internal websites without requiring a full-device level, virtual private networks (VPN) connection.
  • MobileFirst Protect Gateway for Documents provides users, outside the enterprise network, secure, seamless access to internal Microsoft SharePoint sites, Microsoft Windows File Shares, and other file stores without requiring a full-device, VPN connection.
  • MobileFirst Protect Gateway for Apps provides users, outside the enterprise network, secure, seamless access to internal application resources without requiring a full-device, VPN connection.

IBM MobileFirst Protect for BlackBerry provides support for BlackBerry Enterprise Server connected mobile devices by utilizing BlackBerry APIs. Features include remote actions such as send a message, reset passcode, assign BlackBerry Enterprise Server policy and wipe, as well as detailed reporting on device attributes. Installation of MobileFirst Protect Cloud Extender is required. This is available only for devices viewed or managed with MobileFirst Protect through BlackBerry Enterprise Server 5.0.



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Product positioning
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Feedback from millions of managed devices and thousands of global customers have taught that true enterprise mobility is more than just mobile device management. It is about:

  • App distribution, security, and management.
  • Sharing and securing content on smartphones and tablets.
  • Fast deployment and easy management so end-users and IT can spend time getting down to business.
  • Providing a consistent and unified solution for managing all mobile devices, including smartphones, tablets, and computers.



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Program number
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Program number VRM Program name
5725-R11 2.2 IBM MobileFirst Protect Devices
5725-R12 2.2 IBM MobileFirst Protect Applications
5725-R13 2.2 IBM MobileFirst Protect App Security
5725-R14 2.2 IBM MobileFirst Protect Content
5725-R15 2.2 IBM MobileFirst Protect Browser
5725-R16 2.2 IBM MobileFirst Protect Email Mgmt
5725-R17 2.2 IBM MobileFirst Protect for BlackBerry
5725-R18 2.2 IBM MobileFirst Protect Expenses
5725-R19 2.2 IBM MobileFirst Protect Secure Mail
5725-R20 2.2 IBM MobileFirst Protect Management Suite
5725-R21 2.2 IBM MobileFirst Protect Productivity Suite
5725-R22 2.2 IBM MobileFirst Protect Content Suite
5725-R23 2.2 IBM MobileFirst Protect Gateway Suite


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Education support
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Comprehensive education for Cloud and Smarter Infrastructure products is offered through highly qualified Global Training Providers, who offer authorized training for IBM clients, IBM Business Partners, and IBM employees. These training providers offer instructor-led and self-paced learning content developed by IBM, as well as their own customized training based on standard IBM course materials.

For additional information, visit the following website

http://www-304.ibm.com/services/learning

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

Hardware and infrastructure requirements recommendation

  • VMware server with:
    • 12 cores (2.5 GHz)
    • 48 GB RAM
    • Greater than 500 GB of available disk space

This server does not require any operating system installation.

VMware ESXi, VMware vCenter server, VMware vSphere client, and MobileFirst Protect virtual appliance must be installed directly on this server.

  • Database server with a minimum of:
    • Eight cores (2.5 GHz)
    • Two sockets
    • 8 GB RAM
    • Greater than 500 GB of available disk space

Red Hat Enterprise Linux 6.2 must be installed on this server followed by Oracle database installation.

View the latest system requirements, which includes the complete list of supported platforms for each MobileFirst Protect product, at

http://www-01.ibm.com/support/docview.wss?rs=1015&uid=swg21672409

Software requirements

MobileFirst Protect is deployed as a virtual appliance running on VMware ESXi infrastructure. The following VMware software is required for the ESXi Server:

  • VMware ESXi Version 5.5, VMware vCenter Server, and vSphere Client

Relevant VMware licenses must be purchased as per your virtual infrastructure usage. The VMware software versions must be 64 bit. VMware vSphere Web Client usage is recommended.

MobileFirst Protect requires one of the following database servers:

  • Oracle Standard Edition One or Oracle Enterprise Edition (Linux) Version 11.2.0.4.0 (64 bit) that runs on on a supported Linux operating system such as Red Hat Enterprise Linux Version 6.2 (64 bit)

View the latest system requirements, including the complete list of supported platforms for each MobileFirst Protect product, at

http://www-01.ibm.com/support/docview.wss?rs=1015&uid=swg21672409

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli® Endpoint Manager

Product number Product name
5725R11 IBM MobileFirst Protect Devices
5725R12 IBM MobileFirst Protect Applications
5725R13 IBM MobileFirst Protect Application Security
5725R14 IBM MobileFirstProtect Content
5725R15 IBM MobileFirst Protect Browser
5725R16 IBM MobileFirst Protect Email Management
5725R17 IBM MobileFirst Protect for BlackBerry
5725R18 IBM MobileFirst Protect Expenses
5725R19 IBM MobileFirst Protect Secure Mail
5725R20 IBM MobileFirst Protect Management Suite
5725R21 IBM MobileFirst Protect Productivity Suite
5725R22 IBM MobileFirst Protect Content Suite
5725R23 IBM MobileFirst Protect Gateway Suite

Product category: TVCONFIG (Configurations and Operations)

IBM MobileFirst Protect Devices (5725-R11)

Part number Part number description
E0KVCLL IBM MobileFirst Protect Devices for System z® Managed Client Device Annual SW Subscription & Support Renewal
E0KVBLL IBM MobileFirst Protect Devices for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DGELL IBM MobileFirst Protect Devices for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DGDLL IBM MobileFirst Protect Devices for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DGCLL IBM MobileFirst Protect Devices for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVELL IBM MobileFirst Protect Devices for System z Authorized User Annual SW Subscription & Support Renewal
E0KVDLL IBM MobileFirst Protect Devices for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DGILL IBM MobileFirst Protect Devices for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DGHLL IBM MobileFirst Protect Devices for System z Authorized User License + SW Subscription & Support 12 Months
D1DGGLL IBM MobileFirst Protect Devices for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Applications (5725-R12)

Part number Part number description
E0KVGLL IBM MobileFirst Protect Applications for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KVFLL IBM MobileFirst Protect Applications for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DGMLL IBM MobileFirst Protect Applications for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DGLLL IBM MobileFirst Protect Applications for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DGKLL IBM MobileFirst Protect Applications for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVILL IBM MobileFirst Protect Applications for System z Authorized User Annual SW Subscription & Support Renewal
E0KVHLL IBM MobileFirst Protect Applications for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DGRLL IBM MobileFirst Protect Applications for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DGQLL IBM MobileFirst Protect Applications for System z Authorized User License + SW Subscription & Support 12 Months
D1DGPLL IBM MobileFirst Protect Applications for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Application Security (5725-R13)

Part number Part number description
E0KVKLL IBM MobileFirst Protect Application Security for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KVJLL IBM MobileFirst Protect Application Security for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DGVLL IBM MobileFirst Protect Application Security for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DGULL IBM MobileFirst Protect Application Security for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DGTLL IBM MobileFirst Protect Application Security for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVMLL IBM MobileFirst Protect Application Security for System z Authorized User Annual SW Subscription & Support Renewal
E0KVLLL IBM MobileFirst Protect Application Security for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DGZLL IBM MobileFirst Protect Application Security for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DGYLL IBM MobileFirst Protect Application Security for System z Authorized User License + SW Subscription & Support 12 Months
D1DGXLL IBM MobileFirst Protect Application Security for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVPLL IBM MobileFirst Protect Gateway for Apps for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KVNLL IBM MobileFirst Protect Gateway for Apps Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DH3LL IBM MobileFirst Protect Gateway for Apps for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DH2LL IBM MobileFirst Protect Gateway for Apps for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DH1LL IBM MobileFirst Protect Gateway for Apps for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVRLL IBM MobileFirst Protect Gateway for Apps for System z Authorized User Annual SW Subscription & Support Renewal
E0KVQLL IBM MobileFirst Protect Gateway for Apps for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DH7LL IBM MobileFirst Protect Gateway for Apps for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DH6LL IBM MobileFirst Protect Gateway for Apps for System z Authorized User License + SW Subscription & Support 12 Months
D1DH5LL IBM MobileFirst Protect Gateway for Apps for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Content (5725-R14)

Part number Part number description
E0KVTLL IBM MobileFirst Protect Content for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KVSLL IBM MobileFirst Protect Content for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DHBLL IBM MobileFirst Protect Content for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DHALL IBM MobileFirst Protect Content for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DH9LL IBM MobileFirst Protect Content for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVVLL IBM MobileFirst Protect Content for System z Authorized User Annual SW Subscription & Support Renewal
E0KVULL IBM MobileFirst Protect Content for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DHFLL IBM MobileFirst Protect Content for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DHELL IBM MobileFirst Protect Content for System z Authorized User License + SW Subscription & Support 12 Months
D1DHDLL IBM MobileFirst Protect Content for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVXLL IBM MobileFirst Protect Document Sync for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KVWLL IBM MobileFirst Protect Document Sync for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DHJLL IBM MobileFirst Protect Document Sync for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DHILL IBM MobileFirst Protect Document Sync for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DHHLL IBM MobileFirst Protect Document Sync for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVZLL IBM MobileFirst Protect Document Sync for System z Authorized User Annual SW Subscription & Support Renewal
E0KVYLL IBM MobileFirst Protect Document Sync for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DHNLL IBM MobileFirst Protect Document Sync for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DHMLL IBM MobileFirst Protect Document Sync for System z Authorized User License + SW Subscription & Support 12 Months
D1DHLLL IBM MobileFirst Protect Document Sync for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months
E0KW1LL IBM MobileFirst Protect Document Editor for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KW0LL IBM MobileFirst Protect Document Editor for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DHSLL IBM MobileFirst Protect Document Editor for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DHRLL IBM MobileFirst Protect Document Editor for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DHQLL IBM MobileFirst Protect Document Editor for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KW3LL IBM MobileFirst Protect Document Editor for System z Authorized User Annual SW Subscription & Support Renewal
E0KW2LL IBM MobileFirst Protect Document Editor for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DHWLL IBM MobileFirst Protect Document Editor for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DHVLL IBM MobileFirst Protect Document Editor for System z Authorized User License + SW Subscription & Support 12 Months
D1DHULL IBM MobileFirst Protect Document Editor for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months
E0KW5LL IBM MobileFirst Protect Gateway for Documents for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KW4LL IBM MobileFirst Protect Gateway for Documents for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DI0LL IBM MobileFirst Protect Gateway for Documents for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DHZLL IBM MobileFirst Protect Gateway for Documents for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DHYLL IBM MobileFirst Protect Gateway for Documents for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KW7LL IBM MobileFirst Protect Gateway for Documents for System z Authorized User Annual SW Subscription & Support Renewal
E0KW6LL IBM MobileFirst Protect Gateway for Documents for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DI4LL IBM MobileFirst Protect Gateway for Documents for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DI3LL IBM MobileFirst Protect Gateway for Documents for System z Authorized User License + SW Subscription & Support 12 Months
D1DI2LL IBM MobileFirst Protect Gateway for Documents for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Browser (5725-R15)

Part number Part number description
E0KW9LL IBM MobileFirst Protect Browser for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KW8LL IBM MobileFirst Protect Browser for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DI8LL IBM MobileFirst Protect Browser for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DI7LL IBM MobileFirst Protect Browser for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DI6LL IBM MobileFirst Protect Browser for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWBLL IBM MobileFirst Protect Browser for System z Authorized User Annual SW Subscription & Support Renewal
E0KWALL IBM MobileFirst Protect Browser for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DICLL IBM MobileFirst Protect Browser for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DIBLL IBM MobileFirst Protect Browser for System z Authorized User License + SW Subscription & Support 12 Months
D1DIALL IBM MobileFirst Protect Browser for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWDLL IBM MobileFirst Protect Gateway for Browser for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWCLL IBM MobileFirst Protect Gateway for Browser for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DIGLL IBM MobileFirst Protect Gateway for Browser for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DIFLL IBM MobileFirst Protect Gateway for Browser for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DIELL IBM MobileFirst Protect Gateway for Browser for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWFLL IBM MobileFirst Protect Gateway for Browser for System z Authorized User Annual SW Subscription & Support Renewal
E0KWELL IBM MobileFirst Protect Gateway for Browser for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DIKLL IBM MobileFirst Protect Gateway for Browser for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DIJLL IBM MobileFirst Protect Gateway for Browser for System z Authorized User License + SW Subscription & Support 12 Months
D1DIILL IBM MobileFirst Protect Gateway for Browser for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Email Management (5725-R16)

Part number Part number description
E0KWHLL IBM MobileFirst Protect Email Management for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWGLL IBM MobileFirst Protect Email Management for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DIPLL IBM MobileFirst Protect Email Management for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DINLL IBM MobileFirst Protect Email Management for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DIMLL IBM MobileFirst Protect Email Management for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWJLL IBM MobileFirst Protect Email Management for System z Authorized User Annual SW Subscription & Support Renewal
E0KWILL IBM MobileFirst Protect Email Management for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DITLL IBM MobileFirst Protect Email Management for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DISLL IBM MobileFirst Protect Email Management for System z Authorized User License + SW Subscription & Support 12 Months
D1DIRLL IBM MobileFirst Protect Email Management for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect for BlackBerry (5725-R17)

Part number Part number description
E0KV8LL IBM MobileFirst Protect for BlackBerry for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KV7LL IBM MobileFirst Protect for BlackBerry for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DG6LL IBM MobileFirst Protect for BlackBerry for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DG5LL IBM MobileFirst Protect for BlackBerry for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DG4LL IBM MobileFirst Protect for BlackBerry for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KVALL IBM MobileFirst Protect for BlackBerry for System z Authorized User Annual SW Subscription & Support Renewal
E0KV9LL IBM MobileFirst Protect for BlackBerry for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DGALL IBM MobileFirst Protect for BlackBerry for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DG9LL IBM MobileFirst Protect for BlackBerry for System z Authorized User License + SW Subscription & Support 12 Months
D1DG8LL IBM MobileFirst Protect for BlackBerry for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Expenses (5725-R18)

Part number Part number description
E0KWLLL IBM MobileFirst Protect Expenses for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWKLL IBM MobileFirst Protect Expenses for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DIXLL IBM MobileFirst Protect Expenses for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DIWLL IBM MobileFirst Protect Expenses for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DIVLL IBM MobileFirst Protect Expenses for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWNLL IBM MobileFirst Protect Expenses for System z Authorized User Annual SW Subscription & Support Renewal
E0KWMLL IBM MobileFirst Protect Expenses for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DJ1LL IBM MobileFirst Protect Expenses for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DJ0LL IBM MobileFirst Protect Expenses for System z Authorized User License + SW Subscription & Support 12 Months
D1DIZLL IBM MobileFirst Protect Expenses for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Secure Mail (5725-R19)

Part number Part number description
E0KWQLL IBM MobileFirst Protect Secure Mail for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWPLL IBM MobileFirst Protect Secure Mail for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DJ5LL IBM MobileFirst Protect Secure Mail for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DJ4LL IBM MobileFirst Protect Secure Mail for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DJ3LL IBM MobileFirst Protect Secure Mail for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWSLL IBM MobileFirst Protect Secure Mail for System z Authorized User Annual SW Subscription & Support Renewal
E0KWRLL IBM MobileFirst Protect Secure Mail for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DJ9LL IBM MobileFirst Protect Secure Mail for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DJ8LL IBM MobileFirst Protect Secure Mail for System z Authorized User License + SW Subscription & Support 12 Months
D1DJ7LL IBM MobileFirst Protect Secure Mail for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Management Suite (5725-R20)

Part number Part number description
E0KWULL IBM MobileFirst Protect Management Suite for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWTLL IBM MobileFirst Protect Management Suite for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DJDLL IBM MobileFirst Protect Management Suite for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DJCLL IBM MobileFirst Protect Management Suite for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DJBLL IBM MobileFirst Protect Management Suite for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KWWLL IBM MobileFirst Protect Management Suite Authorized User Annual SW Subscription & Support Renewal
E0KWVLL IBM MobileFirst Protect Management Suite for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DJHLL IBM MobileFirst Protect Management Suite for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DJGLL IBM MobileFirst Protect Management Suite for System z Authorized User License + SW Subscription & Support 12 Months
D1DJFLL IBM MobileFirst Protect Management Suite for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Secure Productivity Suite (5725-R21)

Part number Part number description
E0KWYLL IBM MobileFirst Protect Secure Productivity Suite for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KWXLL IBM MobileFirst Protect Secure Productivity Suite for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DJLLL IBM MobileFirst Protect Secure Productivity Suite for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DJKLL IBM MobileFirst Protect Secure Productivity Suite for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DJJLL IBM MobileFirst Protect Secure Productivity Suite for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KX0LL IBM MobileFirst Protect Secure Productivity Suite for System z Authorized User Annual SW Subscription & Support Renewal
E0KWZLL IBM MobileFirst Protect Secure Productivity Suite for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DJQLL IBM MobileFirst Protect Secure Productivity Suite for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DJPLL IBM MobileFirst Protect Secure Productivity Suite for System z Authorized User License + SW Subscription & Support 12 Months
D1DJNLL IBM MobileFirst Protect Secure Productivity Suite for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Content Suite (5725-R22)

Part number Part number description
E0KX2LL IBM MobileFirst Protect Content Suite for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KX1LL IBM MobileFirst Protect Content Suite for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DJULL IBM MobileFirst Protect Content Suite for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DJTLL IBM MobileFirst Protect Content Suite for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DJSLL IBM MobileFirst Protect Content Suite for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KX4LL IBM MobileFirst Protect Content Suite for System z Authorized User Annual SW Subscription & Support Renewal
E0KX3LL IBM MobileFirst Protect Content Suite for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DJYLL IBM MobileFirst Protect Content Suite for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DJXLL IBM MobileFirst Protect Content Suite for System z Authorized User License + SW Subscription & Support 12 Months
D1DJWLL IBM MobileFirst Protect Content Suite for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

IBM MobileFirst Protect Gateway Suite (5725-R23)

Part number Part number description
E0KX6LL IBM MobileFirst Protect Gateway Suite for System z Managed Client Device Annual SW Subscription & Support Renewal
E0KX5LL IBM MobileFirst Protect Gateway Suite for System z Managed Client Device Subsequent Fixed Term License + SW Subscription & Support
D1DK2LL IBM MobileFirst Protect Gateway Suite for System z Managed Client Device SW Subscription & Support Reinstatement 12 Months
D1DK1LL IBM MobileFirst Protect Gateway Suite for System z Managed Client Device License + SW Subscription & Support 12 Months
D1DK0LL IBM MobileFirst Protect Gateway Suite for System z Managed Client Device Initial Fixed Term License + SW Subscription & Support 12 Months
E0KX8LL IBM MobileFirst Protect Gateway Suite for System z Authorized User Annual SW Subscription & Support Renewal
E0KX7LL IBM MobileFirst Protect Gateway Suite for System z Authorized User Subsequent Fixed Term License + SW Subscription & Support
D1DK6LL IBM MobileFirst Protect Gateway Suite for System z Authorized User SW Subscription & Support Reinstatement 12 Months
D1DK5LL IBM MobileFirst Protect Gateway Suite for System z Authorized User License + SW Subscription & Support 12 Months
D1DK4LL IBM MobileFirst Protect Gateway Suite for System z Authorized User Initial Fixed Term License + SW Subscription & Support 12 Months

Charge metric

Program name Program number Charge metric
IBM MobileFirst Protect Devices 5725-R11 Managed Client device, Authorized user
IBM MobileFirst Protect Applications 5725-R12 Managed Client device, Authorized user
IBM MobileFirst Protect Application Security 5725-R13 Managed Client device, Authorized user
IBM MobileFirstProtect Content 5725-R14 Managed Client device, Authorized user
IBM MobileFirst Protect Browser 5725-R15 Managed Client device, Authorized user
IBM MobileFirst Protect Email Management 5725-R16 Managed Client device, Authorized user
IBM MobileFirst Protect for BlackBerry 5725-R17 Managed Client device, Authorized user
IBM MobileFirst Protect Expenses 5725-R18 Managed Client device, Authorized user
IBM MobileFirst Protect Secure Mail 5725-R19 Managed Client device, Authorized user
IBM MobileFirst Protect Management Suite 5725-R20 Managed Client device, Authorized user
IBM MobileFirst Protect Productivity Suite 5725-R21 Managed Client device, Authorized user
IBM MobileFirst Protect Content Suite 5725-R22 Managed Client device, Authorized user
IBM MobileFirst Protect Gateway Suite 5725-R23 Managed Client device, Authorized user

Licensing metric definitions

Managed Client Device

Managed Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Licensee must obtain Managed Client Device entitlements for every Client Device managed by the program.

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.



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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-LBOI-9RHJAS.

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, please refer to IBM Electronic Service Agent

http://www-01.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Top rule
Prices
Bottom rule

For current prices, visit

http://www.ibm.com/support

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing



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Top rule
Order now
Bottom rule

To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, System i, Express, Tivoli, Notes, System z, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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