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IBM Mobile Customer Engagement solution delivers a stand-alone solution for mobile products

IBM United States Software Announcement 214-316
July 8, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Program number Program number  Prices Prices


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Overview
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IBM® ExperienceOne delivers the IBM Mobile Customer Engagement solution to create a stand-alone solution for mobile products. Mobile products previously announced under IBM Marketing Center are moved to Mobile Customer Engagement and renamed to reflect the new packaging, as follows:

With the introduction of Mobile Customer Engagement, the prerequisite to purchase the Marketing Center SLA is removed.

For a complete listing of renamed part numbers, refer to Ordering information section.

Effective on the availability date of July 8, 2014:

For more information about Mobile Push Notification, visit

http://www.ibm.com/software/products/en/mobile-push-notification

For more information about Mobile Web Push, visit

http://www.ibm.com/software/products/en/mobile-web-push


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Key prerequisites
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ExperienceOne Software as a Service (SaaS) products require an Internet connection and browser. For more details about system requirements, refer to the Technical information section.



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Planned availability date
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July 8, 2014



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Description
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Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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For information about Web Push & Inbox and Push Notifications offerings, refer to Software Announcement 214-001, dated February 24, 2014.



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Program number
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Program                Program
number        VRM      name
 
5725-S01      SaaS     IBM Mobile Customer Engagement
 


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Publications
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Product documentation for the mobile messaging products, Mobile Push Notification and Mobile Web Push, is available through the user interface (UI) and at

http://developer.ibm.com/push


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Technical information
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Specified operating environment

System requirements

The system requirements for Push Notification and Web Push & Inbox SaaS products include:

Note: Individual offerings may have specific system requirements. For details, refer to product documentation.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

ExperienceOne SaaS products provide the security and auditability features required for remotely accessible software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.

Product group: IBM ExperienceOne
 
Product Identifier Description    PID
 
IBM Mobile Customer Engagement  5725-S01
 
Product categories: Digital Analytics

Passport Advantage

Mobile Customer Engagement - Push Notification

                                                         Part
Program name/Description                                 number

IBM Mobile Customer Engagement - Push Notification       D140ELL
1000 Addressable Devices per Month 
 
IBM Mobile Customer Engagement - Push Notification       D140FLL
Daily Fee for Partial Month 
 
IBM Mobile Customer Engagement - Push Notification       D140XLL
1000 Addressable Devices Overage 
 
IBM Mobile Customer Engagement - Push Notification       D140ULL
Onboarding Standard Services Engagement
Remotely Delivered Service 
 
IBM Mobile Customer Engagement - Push Notification       D141MLL
Ongoing Standard Services Engagement per Annum 
 
IBM Mobile Customer Engagement - Push Notification       D141NLL
Ongoing Standard Services Daily Fee for Partial Month 
 
IBM Mobile Customer Engagement - Push Notification       D140VLL
Onboarding Professional Services Engagement
Remotely Delivered Service 
 
IBM Mobile Customer Engagement - Push Notification       D141KLL
Ongoing Professional Services Engagement per Annum
 
IBM Mobile Customer Engagement - Push Notification       D141LLL
Ongoing Professional Services Daily Fee
for Partial Month
 
IBM Mobile Customer Engagement - Push Notification       D140TLL
Onboarding Advisory Services Engagement
Remotely Delivered Service
 
IBM Mobile Customer Engagement - Push Notification       D141PLL
Ongoing Advisory Services Engagement per Annum
 
IBM Mobile Customer Engagement - Push Notification       D141QLL
Ongoing Advisory Services Daily Fee for Partial Month

Mobile Customer Engagement - Web Push & Inbox

IBM Mobile Customer Engagement - Web Push & Inbox        D140GLL
1000 Unique Visitors per Month 
 
IBM Mobile Customer Engagement - Web Push & Inbox        D140HLL
Daily Fee for Partial Month 
 
IBM Mobile Customer Engagement - Web Push & Inbox        D140WLL
1000 Unique Visitors Overage 
 
IBM Mobile Customer Engagement - Web Push & Inbox        D140ILL
Standard 1000 Unique Visitors per Month 
 
IBM Mobile Customer Engagement - Web Push & Inbox        D140ZLL
Standard 1000 Unique Visitors Overage 
 
IBM Mobile Customer Engagement - Web Push & Inbox        D140RLL
Onboarding Standard Services Engagement
Remotely Delivered Service
 
IBM Mobile Customer Engagement - Web Push & Inbox        D141GLL
Ongoing Standard Services Engagement per Annum
 
IBM Mobile Customer Engagement - Web Push & Inbox        D141HLL
Ongoing Standard Services Daily Fee
for Partial Month
  
IBM Mobile Customer Engagement - Web Push & Inbox        D140QLL
Onboarding Professional Services Engagement
Remotely Delivered Service
  
IBM Mobile Customer Engagement - Web Push & Inbox        D141ELL
Ongoing Professional Services Engagement per Annum
  
IBM Mobile Customer Engagement - Web Push & Inbox        D141FLL
Ongoing Professional Services Daily Fee
for Partial Month
  
IBM Mobile Customer Engagement - Web Push & Inbox        D140SLL
Onboarding Advisory Services Engagement
Remotely Delivered Service
  
IBM Mobile Customer Engagement - Web Push & Inbox        D1418LL
Ongoing Advisory Services Engagement per Annum
  
IBM Mobile Customer Engagement - Web Push & Inbox        D1419LL
Ongoing Advisory Service Daily Fee for Partial Month

Mobile Customer Engagement - Campaign Strategy

IBM Mobile Customer Engagement - Campaign Strategy       D141CLL
Services Engagement per Annum
  
IBM Mobile Customer Engagement - Campaign Strategy       D141DLL
Services Daily Fee for Partial Month
  
IBM Mobile Customer Engagement - Strategy & Campaign     D141ALL
Configuration Services Engagement per Annum
  
IBM Mobile Customer Engagement - Strategy & Campaign     D141BLL
Configuration Services Daily Fee for Partial Month
  
IBM Mobile Customer Engagement - Strategy, Planning      D141RLL
& Campaign Configuration Services Engagement
per Annum
  
IBM Mobile Customer Engagement - Strategy, Planning      D141SLL
& Campaign Configuration Services Daily Fee for
Partial Month

Charge metric

 
                 Part number or
Program name     PID number         Charge metric

IBM Mobile       5725-S01           Engagement
Customer
Engagement                          Addressable Device
 
                                    Unique Visitor

Engagement

Engagement is a unit of measure by which the services can be obtained. An Engagement consists of professional and/or training services related to the IBM SaaS. Sufficient entitlements must be obtained to cover each Engagement.

Addressable Device

Addressable Device is a unit of measure by which the IBM SaaS can be obtained. An Addressable Device is a device upon which an application is installed that is addressable by the IBM SaaS. Each application installation that is addressable by the IBM SaaS counts as a separate Addressable Device. Sufficient entitlements must be obtained to cover the number of Addressable Devices reported by the IBM SaaS during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.

Unique Visitor

Unique Visitor is a unit of measure by which the IBM SaaS can be obtained. A Unique Visitor is a visitor to a web application addressable by the IBM SaaS and is identified by unique browser information. Visitors to multiple web applications will count as multiple Unique Visitors. Sufficient entitlements must be obtained to cover the number of Unique Visitors reported by the IBM SaaS during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express® Agreement, or the IBM International Agreement for Selected IBM SaaS Offerings, or the IBM SaaS Terms of Use.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Subscription

The IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use govern your use of this offering.

Technical Support

Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by these Terms of Use. Technical support is included with IBM SaaS and is not available as a separate offering.

Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.

Terms of use

The program's Terms of Use document is available on the IBM Software as a Service Terms of Use website

http://www.ibm.com/software/sla/sladb.nsf/sla/tou
Limited warranty

If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

No

IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

Yes

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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For Passport Advantage information and charges, contact your IBM representative. Additional information is available at

http://www.ibm.com/software/howtobuy/passportadvantage/

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
Trademarks

IBM, Passport Advantage, Express and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/