Feedback

IBM Daeja ViewONE V4.1 products feature a document image and web-browser image viewer that supports a multitude of file formats

IBM United States Software Announcement 214-111
April 1, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Program number Program number  Prices Prices


Top rule
At a glance
Bottom rule

IBM® Daeja ViewONE products feature the following capabilities:

IBM Daeja ViewONE Professional

IBM Daeja ViewONE Virtual



Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM Daeja ViewONE V4.1 products make it easier for business and IT professionals to view large documents and images in their enterprise content management (ECM) solution or in other custom applications, websites, intranets and extranets. Business users need fast data access and a compelling user experience. By putting document and image content in the context of how people work every day, IBM Daeja ViewONE can help users to solve problems faster and make decisions that deliver better outcomes.

IBM Daeja ViewONE Professional

This robust document and image viewer opens and displays many common image formats, and provides annotation capabilities, streaming of large files, a print accelerator module and more. The viewer is also modular and extensible allowing customers to add functionality and support for hundreds of additional document formats through a suite of add-on modules that include the IBM Daeja ViewONE Professional Permanent Redaction Server Module, IBM Daeja ViewONE Professional Module for Microsoft Office, and IBM Daeja ViewONE Professional Universal Viewing Module.

IBM Daeja ViewONE Virtual

This alternative, server-based document and image viewer uses HTML5 technology to deliver a feature-rich viewer, without requiring Java on the client. The viewer supports multiple users and platforms, and enables customers to include additional functionality through add-on modules.

IBM Daeja ViewONE V4.1 products deliver these core capabilities:

IBM Daeja ViewONE V4.1 is the first product release from the IBM acquisition of Daeja Image Systems, Ltd. IBM Daeja ViewONE products complement IBM enterprise content management capabilities. Daeja ViewONE technology is also included as features in several IBM ECM products:

IBM Daeja ViewONE V4.1 supports IBM and non-IBM ECM solutions. Version 4.1 products can be purchased independently of other IBM offerings.



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Details about supported versions of AIX®, Linux™, Solaris, and Microsoft Windows™ operating systems are in the Technical information section.

IBM Daeja ViewONE Professional V4.1 is a prerequisite for the following:

IBM Daeja ViewONE Virtual V4.1 is a prerequisite for IBM Daeja ViewONE Professional Module for Microsoft Office.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule



Back to topBack to top
 
Top rule
Description
Bottom rule

IBM Daeja ViewONE Professional and IBM Daeja ViewONE Virtual are unique offerings that enable document sharing and are designed to support customers with different support and usage levels.

ViewONE Professional

ViewONE Professional is powerful document and image viewer with a number of included productivity modules as well as an option to purchase additional add-on modules for enhanced functionality and support.

The following modules are included in the ViewONE Professional product:

IBM Daeja ViewONE Professional Annotations Module

IBM Daeja ViewONE Professional PDF Module

IBM Daeja ViewONE Professional Document Streaming Server Module

IBM Daeja ViewONE Professional Print Accelerator Module

These add-on modules are optional and available for purchase separately with the ViewONE Professional product:

IBM Daeja ViewONE Professional Universal Viewing Module

ViewONE Professional includes modules that support for PDF, TIFF, JPEG, BMP, PNG, and GIF file formats. The Universal Viewing Module extends support to more than 300 formats that include:

IBM Daeja ViewONE Professional Permanent Redaction Server Module

IBM Daeja ViewONE Professional Module for Microsoft Office

ViewONE Virtual

View and annotate documents on desktops and tablets. An optimized UI allows users to easily rotate, pan, zoom, and annotate documents. ViewONE Virtual requires an HTML5-compliant, web browser only on the client, and has no plug-in dependencies.

The following modules are included in the ViewONE Virtual product:

IBM Daeja ViewONE Virtual Annotations Module

IBM Daeja ViewONE Virtual PDF Module

This add-on module is optional and available for purchase separately with the ViewONE Virtual product:

IBM Daeja ViewONE Virtual Module for Microsoft Office

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Program number
Bottom rule

 
Program            Program
number     VRM     name

5725-Q03   4.1     IBM Daeja ViewONE Professional
5725-Q02   4.1     IBM Daeja ViewONE Standard
5725-Q04   4.1     IBM Daeja ViewONE Virtual


Back to topBack to top
 
Top rule
Education support
Bottom rule

The IBM Software Training team offers a portfolio of education services to help clients and IBM Business Partners successfully deploy and use IBM Enterprise Content Management solutions. By building organizational skills and accelerating solution adoption, education plays a key role in ensuring that clients are able to receive the maximum benefit from their investment.

To learn more about Enterprise Content Management courses, along with descriptions, locations, and availability, visit the following site

http://www-01.ibm.com/software/ecm/training/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


Back to topBack to top
 
Top rule
Publications
Bottom rule

To access online documentation for IBM Daeja ViewONE products, visit the following web page, which includes the link to the publications site.

http://www.ibm.com/support/docview.wss?uid=swg27041437

Product documentation is also included on the product media shipped with the product.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Software requirements

Server environment

Supported operating systems and versions:

Note: For supported operating system versions, service packs might be required.

Client environment

Supported operating systems and versions:

Web browser clients

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

ViewONE Virtual: Use of tablet mode and gesture-based annotation selection is unsupported while in technology preview.

For additional information, refer to Usage restriction topic in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Performance considerations

Daeja ViewONE Professional Permanent Redaction Server Module

Predictions for run-time resource usage during document redaction vary significantly based on the types of documents that are being processed. For example, full-color TIFF images require more memory, CPU and disk resource than mono TIFF images. The application of several hundred redactions to a PDF file requires more memory and CPU usage than the application of a few redactions.

Daeja ViewONE Professional Document Streaming Server Module

Predictions for run-time resource usage during document streaming vary significantly based on the types of documents that are being processed. For example, large PDF documents with 10 or more pages require more CPU and disk usage than two-page TIFF files.

Planning information

Customer responsibilities

The Program is provided as part of a multi-product install image. Licensee is authorized to install and use only the Program (and its Supporting Programs, if any) for which a valid entitlement is obtained and may not install or use any of the other software included in the image unless Licensee has acquired separate entitlements for that other software.

Installability

The installers for IBM Daeja ViewONE Professional and IBM Daeja ViewONE Virtual are in English only.

Packaging

The products detailed in this announcement will be available in both electronic software distribution (ESD) and packaged formats. Physical media is delivered on DVDs.

The multiplatform, multilingual media packs listed below apply to the IBM Daeja ViewONE products.

                                     Part
Program name and description         number
 
IBM Daeja ViewONE Professional       BV001ML
4.1.0 Multiplatform Multilingual
Media Pack 
 
IBM Daeja ViewONE Virtual            BV002ML
4.1.0 Multiplatform Multilingual
Media Pack

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The product uses the security and auditability features of the host hardware or software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top
 
Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/software_value_plus

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: Enterprise Content Management
  Product Identifier Description     (PID)
 
  IBM Daeja ViewONE Professional     5725-Q03
  IBM Daeja ViewONE Virtual          5725-Q04
 
Product category: Document imaging & capture

Passport Advantage

IBM Daeja ViewONE Professional

                                                      Part
Program name/Description                              number

IBM Daeja ViewONE Professional Authorized UVU         D14GGLL
LIC + SW S&S 12 MO 
 
IBM Daeja ViewONE Professional Authorized UVU         E0JE9LL
ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Professional Authorized UVU         D14GHLL
SW S&S REINSTATE 12 MO 
 
IBM Daeja ViewONE Professional Employee UVU           D14GILL
LIC + SW S&S 12 MO 
 
IBM Daeja ViewONE Professional Employee UVU           E0JEALL
ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Professional Employee UVU           D14GJLL
SW S&S REINSTATE 12 MO
 
IBM Daeja ViewONE Professional Eligible Participant   D14GLLL
RVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Eligible Participant   E0JEBLL
RVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Eligible Participant   D14GMLL
RVU SW S&S REINSTATE 12 MO

IBM Daeja ViewONE Professional Permanent Redaction Server Module

IBM Daeja ViewONE Professional Permanent Redaction    D14GVLL
Server Module Authorized UVU LIC + SW S&S 12 MO 
 
IBM Daeja ViewONE Professional Permanent Redaction    E0JEELL
Server Module Authorized UVU ANNUAL SW S&S RNWL
 
IBM Daeja ViewONE Professional Permanent Redaction    D14GWLL
Server Module Authorized UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Professional Permanent Redaction    D14GYLL
Server Module Employee UVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Permanent Redaction    E0JEFLL
Server Module Employee UVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Permanent Redaction    D14GZLL
Server Module Employee UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Professional Permanent Redaction    D14H1LL
Server Module Eligible Participant RVU
LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Permanent Redaction    E0JEGLL
Server Module Eligible Participant RVU
ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Permanent Redaction    D14H2LL
Server Module Eligible Participant RVU
SW S&S REINSTATE 12 MO

IBM Daeja ViewONE Professional Universal Viewing Module

IBM Daeja ViewONE Professional Universal Viewing      D14HALL
Module Authorized UVU LIC + SW S&S 12 MO
 
IBM Daeja ViewONE Professional Universal Viewing      E0JEJLL
Module Authorized UVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Universal Viewing      D14HBLL
Module Authorized UVU SW S&S REINSTATE 12 MO
 
IBM Daeja ViewONE Professional Universal Viewing      D14HDLL
Module Employee UVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Universal Viewing      E0JEKLL
Module Employee UVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Universal Viewing      D14HELL
Module Employee UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Professional Universal Viewing      D14HGLL
Module Eligible Participant RVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Universal Viewing      E0JELLL
Module Eligible Participant RVU ANNUAL SW S&S RNWL
 
IBM Daeja ViewONE Professional Universal Viewing      D14HHLL
Module Eligible Participant RVU SW S&S REINSTATE
12 MO

IBM Daeja ViewONE Professional Module for Microsoft Office

IBM Daeja ViewONE Professional Module for Microsoft   D14HQLL
Office Authorized UVU LIC + SW S&S 12 MO
 
IBM Daeja ViewONE Professional Module for Microsoft   E0JEPLL
Office Authorized UVU ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Professional Module for Microsoft   D14HRLL
Office Authorized UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Professional Module for Microsoft   D14HTLL
Office Employee UVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Module for Microsoft   E0JEQLL
Office Employee UVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Module for Microsoft   D14HULL
Office Employee UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Professional Module for Microsoft   D14HWLL
Office Eligible Participant RVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Professional Module for Microsoft   E0JERLL
Office Eligible Participant RVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Professional Module for Microsoft   D14HXLL
Office Eligible Participant RVU SW S&S REINSTATE
12 MO

IBM Daeja ViewONE Virtual

IBM Daeja ViewONE Virtual Authorized UVU              D14I5LL
LIC + SW S&S 12 MO
 
IBM Daeja ViewONE Virtual Authorized UVU              E0JEULL
ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Virtual Authorized UVU              D14I6LL
SW S&S REINSTATE 12 MO 
 
IBM Daeja ViewONE Virtual Employee UVU                D14I8LL
LIC + SW S&S 12 MO 
 
IBM Daeja ViewONE Virtual Employee UVU                E0JEVLL
ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Virtual Employee UVU                D14I9LL
SW S&S REINSTATE 12 MO 
 
IBM Daeja ViewONE Virtual Eligible Participant        D14IBLL
RVU LIC + SW S&S 12 MO 
 
IBM Daeja ViewONE Virtual Eligible Participant        E0JEWLL
RVU ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Virtual Eligible Participant        D14ICLL
RVU SW S&S REINSTATE 12 MO

IBM Daeja ViewONE Virtual Module for Microsoft Office

IBM Daeja ViewONE Virtual Module for Microsoft        D14IKLL
Office Authorized UVU LIC + SW S&S 12 MO
 
IBM Daeja ViewONE Virtual Module for Microsoft        E0JEZLL
Office Authorized UVU ANNUAL SW S&S RNWL 
 
IBM Daeja ViewONE Virtual Module for Microsoft        D14ILLL
Office Authorized UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Virtual Module for Microsoft        D14INLL
Office Employee UVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Virtual Module for Microsoft        E0JF0LL
Office Employee UVU ANNUAL SW S&S RNWL
  
IBM Daeja ViewONE Virtual Module for Microsoft        D14IPLL
Office Employee UVU SW S&S REINSTATE 12 MO
  
IBM Daeja ViewONE Virtual Module for Microsoft        D14IRLL
Office Eligible Participant RVU LIC + SW S&S 12 MO
  
IBM Daeja ViewONE Virtual Module for Microsoft        E0JF1LL
Office Eligible Participant RVU ANNUAL SW S&S RNWL
 
IBM Daeja ViewONE Virtual Module for Microsoft        D14ISLL
Office Eligible Participant RVU SW S&S REINSTATE
12 MO

Pricing

The pricing for IBM Daeja ViewONE chargeable components is based on both User Value Unit (UVU) and Resource Value Unit (RVU). UVU and RVU are not alternative means for licensing the program. Licensee must obtain sufficient Authorized User UVU entitlements to cover any Licensee employee who is given access to the program, or sufficient Employee User UVU entitlements to cover all employees whether or not they are given access to the program. In addition, Licensee must also obtain sufficient Eligible Participant RVU entitlements to cover any non-Employee Users of the program.

User Value Unit Licensing based on Authorized Users

The users for the purposes of UVU calculation are Authorized Users. An Authorized User is a unique person who is given access to the program in any manner directly or indirectly through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the entitlement to another person.

Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

User Value Unit Conversion Table

1 to 20 Users, 1.00 UVU per User
21 to 50 Users, 20 UVUs plus 0.83 UVUs per User above 20
51 to 100 Users, 44.9 UVUs plus 0.80 UVUs per User above 50
101 to 250 Users, 84.9 UVUs plus 0.76 UVUs per User above 100
251 to 500 Users, 198.9 UVUs plus 0.60 UVUs per User above 250
501 to 1,000 Users, 348.9 UVUs plus 0.50 UVUs per User above 500
1,001 to 5,000 Users, 598.9 UVUs plus 0.47 UVUs per User above 1,000
5,001 to 10,000 Users, 2,478.9 UVUs plus 0.40 UVUs per User above 5,000
10,001 to 25,000 Users, 4,478.9 UVUs plus 0.36 UVUs per User above 10,000
More than 25,000 Users, 9,878.9 UVUs plus 0.33 UVUs per User above 25,000

User Value Unit Licensing based on Employee Users

The users for the purpose of UVU calculation are Employee Users. An Employee User is a unique person employed in Licensee's Enterprise, whether or not given access to the program, or a unique person otherwise paid by or acting on behalf of Licensee's Enterprise who is given access to the program in any manner directly or indirectly through any means. An entitlement for an Employee User is unique to that Employee User and may not be shared, nor may it be reassigned other than for the permanent transfer of the entitlement to another person.

Licensee must acquire sufficient UVU entitlements to cover the total number of Employees of all employees and any other unique persons paid by or acting on behalf of Licensee's Enterprise.

User Value Unit Conversion Table

1,000 to 2,500 Users, 1.00 UVU per User
2,501 to 5,000 Users, 2,500 UVUs 
                   plus 0.80 UVUs per User above 2,500
5,001 to 10,000 Users, 4,500 UVUs
                   plus 0.70 UVUs per User above 5,000
10,001 to 30,000 Users, 8,000 UVUs
                   plus 0.65 UVUs per User above 10,000
30,001 to 50,000 Users, 21,000 UVUs
                   plus 0.55 UVUs per User above 30,000
50,001 to 100,000 Users, 32,000 UVUs
                   plus 0.50 UVUs per User above 50,000
100,001 to 300,000 Users, 57,000 UVUs
                   plus 0.46 UVUs per User above 100,000
300,001 to 500,000 Users, 149,000 UVUs
                   plus 0.40 UVUs per User above 300,000
500,001 to 1,000,000 Users, 229,000 UVUs
                   plus 0.36 UVUs per User above 500,000
More than 1,000,000 Users, 409,000 UVUs
                   plus 0.32 UVUs per User above 1,000,000

Resource Value Unit Licensing based on Eligible Participants

The Resource for the purpose of RVU calculation is an Eligible Participant. Each individual or entity eligible to participate in any service delivery program managed or tracked by the program is an Eligible Participant. Licensee must obtain sufficient entitlements to cover all Eligible Participants.

1,000 to 10,000 Resources, 1.00 RVU per Resource
10,001 to 50,000 Resources, 10,000 RVUs
                  plus 0.87 RVUs per Resource above 10,000
50,001 to 100,000 Resources, 44,800 RVUs
                  plus 0.60 RVUs per Resource above 50,000
100,001 to 500,000 Resources, 74,800 RVUs
                  plus 0.25 RVUs per Resource above 100,000
500,001 to 1,000,000 Resources, 174,800 RVUs
                  plus 0.20 RVUs per Resource above 500,000
1,000,001 to 10,000,000 Resources, 274,800 RVUs
                  plus 0.07 RVUs per Resource above 1,000,000
10,000,001 to 25,000,000 Resources, 904,800 RVUs
                  plus 0.04 RVUs per Resource above 10,000,000
25,000,001 to 50,000,000 Resources, 1,504,800 RVUs
                  plus 0.03 RVUs per Resource above 25,000,000
50,000,001 to 100,000,000 Resources, 2,254,800 RVUs
                  plus 0.02 RVUs per Resource above 50,000,000
More than 100,000,000 Resources, 3,254,800 RVUs
                  plus 0.01 RVUs per Resource above 100,000,000

Charge metric

 
                 Part number or
Program name     PID number       Charge metric
 
IBM Daeja        5725-Q03         Authorized User Value Unit,
ViewONE                           Employee User Value Unit,
Professional                      Eligible Participant                                  
                                  Resource Value Unit 
 
IBM Daeja        5725-Q04         Authorized User Value Unit,
ViewONE                           Employee User Value Unit,
Virtual                           Eligible Participant                                  
                                  Resource Value Unit
 


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License information form numbers for IBM Daeja ViewONE V4.1 products:

Product     Product                        License
identifier  name                           Instruction ID
 
5725-Q03    IBM Daeja ViewONE Professional L-AMIR-9F5NFQ
5725-Q04    IBM Daeja ViewONE Virtual      L-AMIR-9F5PBX
 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



Back to topBack to top
 
Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



Back to topBack to top
 
Top rule
Prices
Bottom rule

For all charges, contact your IBM representative.

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
Trademarks

IBM, FileNet, AIX, Passport Advantage, Express and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/