IBM Security Privileged Identity Manager V1.0.1 delivers new capabilities for ease of deployment and useIBM United States Software Announcement 213-506
November 12, 2013
|Table of contents|
(Corrected on July 9, 2014)Added Availability of national languages section.
|At a glance|
IBM® Security Privileged Identity Manager V1.0.1 includes:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Back to top
IBM Security Privileged Identity Manager V1.0.1 delivers a single solution to help secure, automate, and track the use of privileged identities. Based on underlying IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On capabilities for licensed privileged users, the solution delivers privileged user entitlement provisioning, strong password management policies, and support for all IBM Security Identity Manager adapter endpoints.
IBM Security Privileged Identity Manager helps thwart insider threat by tracking the use of user credentials with elevated access privileges. It also provides:
What is new
IBM Security Privileged Identity Manager V1.0.1 delivers:
Back to top
Back to top
|Planned availability date|
Back to top
IBM Security Privileged Identity Manager V1.0 is an identity and access management solution for privileged users. These users include system administrators, database administrators, and sensitive application administrators as well as executives with elevated access privileges to sensitive applications and data.
Administrative users typically share privileged login credentials to target endpoints. For example, multiple IT employees might actually use the same login credential called Administrator. This can be problematic when an inadvertent mistake occurs and the actual employee needs to be contacted to correct the issue. It can be even more problematic when such an employee is terminated but still has potentially damaging access to key resources. Furthermore, because there are so many of these identities, employees often write down the login credentials and display the list openly at their desks. This provides nonentitled employees access to these sensitive credentials. As the number of privileged accounts grows, the security risk and associated administrative burden of supporting these accounts grows as well.
Shared and privileged credentials need to be tracked for individual accountability to help ensure only approved users are able to access the credentials.
IBM Security Privileged Identity Manager addresses these issues by forcing users to check these credentials out of a secure encrypted credential vault and tracking their use. Also, the solution is able to capture both how a privileged credential was used and what a particular user did with that privileged ID. The logged out credentials can be set to expire and a warning note sent to the overdue user to return the credentials. The password for these credentials can be configured to change after every check in. Sharing a set of credentials between privileged users can cut down on the overall number of privileged accounts needed, helping reduce the associated security risk and management burden.
The Security Privileged Identity Manager new virtual appliance installation option provides easier installation and can be particularly useful if you do not need the full identity management or enterprise single sign-on capabilities. The Security Privileged Identity Manager virtual appliance only supports a limited number of use cases specifically focused on privileged identity governance. If you wish to deploy the full identity management or Enterprise Single Sign-on capabilities, and if you are a current customer of these products wishing to upgrade your existing deployments to Security Privileged Identity Manager, you should select the full software installation method.
The optional Privileged Session Recorder module visually records user activity on both command line, for example UNIX, and GUI based, for example, Microsoft Windows endpoints. The recordings capture every keystroke and are stored for later replay. Administrators, managers, or auditors can search for these recordings based on time of day, endpoint identity, or user. The recordings can help detect misuse or negligence by privileged users. They can also assist with troubleshooting. The Privileged Session Recording module also aids organizations in complying with various security regulations.
Designed to manage data more effectively and efficiently, Security Privileged Identity Manager offers significantly increased data protection, scalability, and performance for all its database intensive operations which, based on IBM DB2 technology, is designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. In addition, the increased scalability and the ability to leverage the latest in server technology helps deliver increased performance of backup and recovery processes.
IBM Security Identity Manager V6.0 adapters
To provision and maintain privileged user accounts in systems, IBM Security Privileged Identity Manager relies on the underlying adapters of IBM Security Identity Manager, which are included with IBM Security Identity Privileged Manager at no additional charge. For a complete list of IBM Security Identity Manager adapters, visit
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Back to top
|Availability of national languages|
IBM Security Identity Manager V6.0, a component of IBM Security Privileged Identity Manager V1.0.1, is enabled to support all language environments and is translated into the following languages at electronic availability.
Physical Language availability date English December 13, 2013 Chinese Simplified December 13, 2013 Chinese Traditional December 13, 2013 Korean December 13, 2013 Arabic December 13, 2013 Czech December 13, 2013 French December 13, 2013 German December 13, 2013 Greek December 13, 2013 Hebrew December 13, 2013 Hungarian December 13, 2013 Italian December 13, 2013 Polish December 13, 2013 Russian December 13, 2013 Spanish December 13, 2013 Brazilian Portuguese December 13, 2013 Japanese December 13, 2013
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 AccessAgent client, a component of IBM Security Privileged Identity Manager, is enabled to support all language environments and is translated into the following languages at general availability.
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 AccessAgent client log-on applications have a subset of language support. PuTTY Telnet and SSH, IBM Personal Communications, Microsoft Remote Desktop Connection (RDC) Client, and VMware vSphere are supported in English only.
Physical Language availability date English December 13, 2013 Chinese Simplified December 13, 2013 Chinese Traditional December 13, 2013 Korean December 13, 2013 Arabic December 13, 2013 Czech December 13, 2013 Danish December 13, 2013 Dutch December 13, 2013 Finnish December 13, 2013 French December 13, 2013 German December 13, 2013 Hebrew December 13, 2013 Hungarian December 13, 2013 Italian December 13, 2013 Polish December 13, 2013 Russian December 13, 2013 Spanish December 13, 2013 Brazilian Portuguese December 13, 2013 Japanese December 13, 2013
Back to top
Program Program number VRM name 5725-H30 1.0.1 IBM Security Privileged Identity Manager
Back to top
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
Back to top
Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
Back to top
IBM Security Privileged Identity Manager V1.0.1
English and French publications will be available at general availability. Other national language publications will be available 30 days after general availability.
The Quick Start Guide publication will be delivered on a separate publications DVD-ROM with the basic machine readable material. It can also be downloaded from the IBM Security Privileged Identity Manager documentation site.
Soft copy publications and release notes are available at
- http://publib.boulder.ibm.com/infocenter/tivihelp/v2r1/index.jsp?topic=%2Fcom.ibm.ispim .doc_1.0.1%2Fkc-homepage.html
IBM Security Identity Manager V6.0
English publications will be available at general availability. National language publications will be available 30 days after general availability.
The Quick Start Guide publication will be delivered on a separate publications CD-ROM with the basic machine readable material. It can also be downloaded from IBM Security Identity Manager Information Center
- http://pic.dhe.ibm.com/infocenter/tivihelp/v2r1/index.jsp?topic=/com.ibm.isim.doc_6.0.0 .2/kc-homepage.htm
For information about IBM Security Identity Manager Adapters publications, refer to
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1
The IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 product documentation includes the following publications.
There are no changes to the following publications:
Soft copy publications and release notes are available at
- http://publib.boulder.ibm.com/infocenter/tivihelp/v2r1/index.jsp?topic=%2Fcom.ibm.itame sso.doc_8.2.1%2Fkc-homepage.html
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
Back to top
Specified operating environment
The new IBM Security Privileged Identity Manager virtual appliance has the following minimum hardware requirements:
IBM Security Privileged Identity Manager V1.0.1 hardware requirements, for the traditional software installation approach, are based on the requirements of the underlying IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On products.
IBM Security Privileged Identity Manager V1.0.1 Privileged Session Recorder server requirements
Database sizing information can be found, at electronic availability, in the product documentation on the IBM Infocenter. Access
- http://pic.dhe.ibm.com/infocenter/tivihelp/v2r1/index.jsp?topic=/com.ibm.ispim.doc_1.0. 1/kc-homepage.html
IBM Security Identity Manager V6.0 requires a minimum of:
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 component minimum requirements
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 AccessAgent requirements:
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 AccessStudio requirements:
IBM Security Access Manager for Enterprise Single Sign-On V8.2.1 server requirements:
The new IBM Security Privileged Identity Manager V1.0.1 virtual appliance has the following software requirements:
Browser support is the same as IBM Security Privileged Identity Manager requirements below.
IBM Security Privileged Identity Manager V1.0.1 software requirements are based on the requirements of the underlying IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On products.
IBM Security Privileged Identity Manager V1.0.1 session recording option includes a Privileged Session Recorder server with specific software requirements.
IBM Privileged Session Recorder server requirements:
IBM Security Identity Manager V18.104.22.168 requires one of the following operating systems:
IBM Security Identity Manager V22.214.171.124 prerequisite releases for optional databases, servers, directory integrators, and browsers
For latest list of software requirements, access
IBM Security Identity Manager Role and Policy Modeler component supports a subset of the platforms supported by IBM Security Identity Manager V6.0 server.
IBM Security Role and Policy Modeler component requires one of the following operating systems:
IBM Security Role and Policy Modeler prerequisite databases and browsers
The following products are included with IBM Security Identity Manager V6.0 for use restricted to Security Identity Manager:
IBM Security Access Manager for Enterprise Single Sign-On
IBM Security Access Manager for Enterprise Single Sign-On AccessAgent and AccessStudio requirements:
IBM Security Access Manager for Enterprise Single Sign-On server requirements:
The following are supported:
Included with the program package for use restricted to IBM Security Access Manager for Enterprise Single Sign-On are:
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
IBM Security Privileged Identity Manager V1.0.1 is distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
IBM Security Privileged Identity Manager use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Back to top
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
Back to top
This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product group: IBM Security Product Identifier Description (PID) IBM Security Privileged Identity Manager V1.0 5725-H30 Product category: Security Identity and Access Management
IBM Security Privileged Identity Manager V1.0.1 The following part numbers have not changed. They are listed here for your reference. Part Program name/Description number Sec Privileged Identity Mgr per UVU Lic + SW S&S 12 Mo D0T0BLL Sec Privileged Identity Mgr per UVU Annual SW S&S Rnwl E0EETLL Sec Privileged Identity Mgr per UVU SW S&S Reinstate 12 Mo D0T0DLL Sec Identity Mgr and Role Mgr UVU to D0T0ELL Sec Privileged Identity Mgr UVU Trdup Lic + SW S&S 12 Mo Sec Access Mgr for ESSO Suite UVU to D0T0FLL Sec Privileged Identity Mgr UVU Trdup Lic + SW S&S 12 Mo Sec Privileged Identity Mgr per UVU for D0T08LL Linux on System z Lic + SW S&S 12 Mo Sec Privileged Identity Mgr per UVU E0EERLL Linux on System z Annual SW S&S Rnwl Sec Privileged Identity Mgr per UVU D0T09LL Linux on System z SW S&S Reinstate 12 Mo IBM Security Privileged Identity Manager Session Recording D11D3LL per Install License + SW Subscription & Support 12 Months IBM Security Privileged Identity Manager Session Recording D11D4LL per Install SW Subscription & Support Reinstatement 12 Months IBM Security Privileged Identity Manager Session Recording D11D5LL for Linux on System z per Install License + SW Subscription & Support 12 Months IBM Security Privileged Identity Manager Session Recording D11D6LL for Linux on System z per Install SW Subscription & Support Reinstatement 12 Months IBM Security Privileged Identity Manager Session Recording E0IC1LL per Install Annual SW Subscription & Support Renewal 12 Months IBM Security Privileged Identity Manager Session Recording E0IC2LL for Linux on System z per Install Annual SW Subscription & Support Renewal 12 Months
Passport Advantage trade up
You must have previously acquired a license for the above precursor products to be eligible to acquire an equivalent license of the trade-up product.
Consult your IBM representative if you have any questions.
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media packs description Part number IBM Security Privileged Identity Manager V1.0.1 BJ01WML DVD Media Pack, MultiPlatform, ML IBM Security Identity Manager V6.0 DVD Media Pack, BJ11NML MultiPlatform, ML
Note: The Security Identity Manager V6.0 media pack has been updated but the part number has not changed.
Program name PID number Charge metric IBM Security Privileged Identity Manager 5725-H30 User Value Unit IBM Security Privileged Identity Manager 5725-H30 Install Session Recorder
IBM Privileged Identity Manager pricing approach and examples
IBM Security Privileged Identity Manager is licensed by User Value Unit (UVU).
IBM Privileged Session Recorder option is licensed per Install.
Security Privileged Identity Manager includes all the IBM Security Identity Manager adapters at no additional charge.
The chargeable users for the purposes of UVU calculation are the sum of all active internal users, external users, and infrequent users given access to the program, whose identity is recorded in the Security Identity Manager user store.
For IBM Security Privileged Identity Manager, all unique active production and nonproduction authorized users must be counted. This includes not only the direct privileged users, but also any managers or application owners using the system to approve or recertify privileged user credential use, and the administrators of Security Privileged Identity Manager itself. Security Privileged Identity Manager does not provide a nonproduction user counting exemption.
For both the base product and session recording option, Security Privileged Identity Manager follows the Software Group high availability definitions for backup. For the typical warm standby (backup copies only working on failover), additional licenses need not be purchased.
The minimum order quantity is 50 for Security Privileged Identity Manager and the UVUs must be ordered in increments of 10.
IBM Security Privileged Identity Manager UVU pricing example
Customer situation: Customer ABC has 10,000 employees. They want their 200 IT administrators and their managers to use IBM Security Privileged Identity Manager for increased governance of privileged system activities.
Example for the software:
IBM Security Privileged Identity Manager trade ups
Customers holding entitlements for IBM Security Identity Manager or IBM Security Access Manager for Enterprise Single Sign-On licenses may exchange (trade up) those entitlements for IBM Security Privileged Identity Manager entitlements. An example follows. However, if the customer has both products, they will need to work with IBM on a Special Bid Offer, as trade ups can only be used for single product license exchange.
Licensees of other products, such as IBM Security Identity Access and Assurance and IBM Tivoli Identity and Access Management, cannot exchange entitlements.
Customers who purchased PVUs for IBM Security Identity Manager cannot trade up.
Trading up from IBM Security Identity Manager
Customer ABC owns entitlements for 10,000 users of IBM Security Identity Manager licenses. This currently includes entitlements for 200 system administrators. The customer now wants to give IBM Security Privileged Identity Manager capabilities to these 200 users.
Customer ABC will buy UVUs for 200 users of IBM Security Privileged Identity Manager trade-up part number (below). They will then have UVUs for 200 users of IBM Security Privileged Identity Manager. They will continue to have entitlement for 9,800 users of IBM Security Identity Manager remaining after the trade up.
The trade-up license fee includes 12 months of Subscription and Support for IBM Security Privileged Identity Manager.
For example, the customer would order UVUs for 200 users of part number D0T0ELL: Sec Identity Mgr and Role Mgr UVU to Sec Privileged Identity Mgr UVU Trdup Lic + SW S&S 12 Mo.
Trading up from IBM Security Access Manager for Enterprise Single Sign-on
The process would be similar if instead, the customer had existing IBM Security Access Manager for Enterprise Single Sign-on licenses that they wanted to trade up to IBM Security Privileged Identity Manager licenses, except that a different trade-up part number would be ordered (D0T0FLL Sec Access Mgr for ESSO Suite UVU to Sec Privileged Identity Mgr UVU Trdup Lic + SW S&S 12 Mo).
Note that from a technical perspective, licensed IBM Security Privileged Identity Manager customers, with previously installed licensed IBM Security Identity Manager V6.0 or IBM Security Enterprise Single Sign-on V8.2.1 deployments, may share those physical deployments with IBM Security Privileged Identity Manager, provided all are separately licensed. A separate physical deployment of IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On is supported, but not required, for IBM Security Privileged Identity Manager.
User Value Unit (UVU): UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement (PoEs) are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program specific UVU table.
The Users for the purposes of UVU calculation are the sum of all Internal Users, External Users, and Infrequent Users given access to the program.
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Back to top
|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software/Appliance Subscription and Support (Software/Appliance Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i® Software Maintenance applies
Variable charges apply
Educational allowance available
Back to top
|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
Back to top
|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
Back to top
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
For more financing information, visit
Back to top
To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, WebSphere, DB2, Cognos, Passport Advantage, Tivoli, AIX, System p, System z, z/VM, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel and Intel Xeon are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page