IBM SmartCloud for Social Business Advanced Support provides enhanced response objectives, priority issue handling, and basic account management servicesIBM United States Software Announcement 213-425
September 17, 2013
|Table of contents|
IBM SmartCloud® for Social Business provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM SmartCloud for Social Business is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall.
IBM SmartCloud for Social Business Advanced Support, a new capability, offers you a premium level of assisted support with priority issue handling, enhanced response objectives, and account management resources so you derive the maximum value from your cloud solution. It helps you accelerate your adoption of the cloud and improve the user experience. SmartCloud for Social Business Advanced Support can be purchased as an add on to any SmartCloud for Social Business offering.
With SmartCloud for Social Business Advanced Support, you get:
This new global support offering helps you get the most out of your IBM SmartCloud for Social Business investment by providing a number of high value support services to meet the demanding and mission-critical requirements of your cloud deployment.
With the priority issue handling and hands-on account management services of SmartCloud for Social Business Advanced Support, you will truly get the maximum business value from IBM SmartCloud for Social Business.
For ordering, contact your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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|Planned availability date|
September 17, 2013: Electronic availability
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Program VRM Program name number 5725-F82 1.0.0 IBM SmartCloud Social Business
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Licensed function title Product group Product category IBM SmartCloud Docs SmartCloud SmartCloud Social Connections Business
Program name PID Charge unit number description IBM SmartCloud Docs 5725-F82 Per Authorized User
Charge metrics definitions
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
IBM SmartCloud Social Business
Part description Part number IBM SmartCloud Docs SmartCloud Social Busine Per D0QBKLL Authorized User Monthly Subscription w/ Spt . SmartCloud Social Busine Per D0QBMLL Authorized User Overage . SmartCloud Social Busine Per D0QBLLL Authorized User Partial Month Charge .
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|Terms and conditions|
The terms and conditions for IBM Smart Cloud Notes® , as previously announced in Software Announcement 212-269, dated August 14, 2012 , are unchanged.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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The charges are unchanged by this announcement.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
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To order, contact the Americas Call Centers or your local IBM representative.
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Note: Shipments will begin after the planned availability date.
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