IBM SmartCloud Cost Management V2.1 can help determine cost of providing IT servicesIBM United States Software Announcement 212-318
August 28, 2012
|Table of contents|
|At a glance|
IBM SmartCloud Cost Management V2.1 (formerly known as IBM® Tivoli® Usage and Accounting Manager Enterprise Edition V7.3) lets you manage the cost of your cloud and IT services, by:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.
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IBM SmartCloud Cost Management V2.1 (formerly known as IBM Tivoli Usage and Accounting Manager Enterprise Edition V7.3) provides enterprises and cloud service providers cost management capabilities for their Infrastructure as a Service (Iaas), Platform as a Service Service (PaaS), and Software as a Service (SaaS) by leveraging internal and external data sources.
With IBM SmartCloud Cost Management V2.1, you get visibility into the usage and costs of the business infrastructure and other non-IT resources. It can help manage business costs by using advanced analytics, showback reporting, which includes a detailed breakdown by organizational structures. You can automate the chargeback of the internal organization and external clients by integrating with accounting and billing systems.
IBM SmartCloud Cost Management V2.1 delivers advanced analytics through IBM Cognos® based common reporting and broadens usage metering coverage for virtualization, storage, and network.
IBM SmartCloud Cost Management V2.1 adds functionality with:
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|Planned availability date|
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IBM SmartCloud Cost Management V2.1 (formerly known as IBM Tivoli Usage and Accounting Manager Enterprise Edition V7.3) is an IT management accounting product that helps to track, manage, allocate, and optionally bill end users for IT resources (virtual, storage, network). IBM SmartCloud Cost Management V2.1 assists with:
IBM SmartCloud Cost Management V2.1 consolidates different types of usage metering data into an integrated reporting structure. IBM SmartCloud Cost Management can generate reports, invoices, and summary files that show resource consumption and the cost for the different functional units within an organization. This information is presented on the web, in print, or in file formats for easy availability.
IBM SmartCloud Cost Management provides Administration Server and Tivoli Common Reporting server capabilities.
Administration Server, the central component, consists of:
IBM Cognos based IBM Tivoli Common Reporting
IBM SmartCloud Cost Management contains the following core data collectors:
IBM SmartCloud Cost Management Enterprise is a distinct chargeable component containing the following additional collectors. A notation of Microsoft Windows means only that the collector or sample only runs on Microsoft Windows , not under Linux or UNIX . A notation of Microsoft Windows means only that the collector or sample only runs on Microsoft Windows , not under Linux or UNIX .
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the US Rehabilitation Act
IBM SmartCloud Cost Management V2.1 is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
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IBM SmartCloud Cost Management V2.1 is for CFOs, CIOs, CTOs, IT Directors, IT administrators, Financial Analysts, and Asset Managers who are:
IBM SmartCloud Cost Management allows them to:
IBM SmartCloud Cost Management provides detailed information about:
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Program Program number VRM name 5724-O33 2.1 IBM SmartCloud Cost Management
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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No publications are shipped with this program.
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Specified operating environment
Platform Component Client via Server Reporting browser Collector AIX V5.3 Yes Yes Yes Yes AIX V6.1 Yes Yes Yes Yes AIX V7.1 Yes Yes Yes Yes Solaris 9 - SPARC Yes Yes Yes Yes Solaris 10 - SPARC Yes Yes Yes Yes Solaris 10-x64 No No Yes Yes HP-UX 11i Yes Yes Yes Yes HP-UX 11.23 Itanium Yes Yes No Yes IBM i V5.4 Power® System No No No Yes IBM i V6.1 Power System No No No Yes IBM i V7.1 Power System No No No Yes Windows Server 2008 R2 Yes Yes Yes Yes Standard - x86-64 Windows Server 2008 R2 Yes Yes Yes Yes Enterprise - x86-64 Windows Server 2008 Yes Yes Yes Yes Standard - x86-64 Windows Server 2008 Yes Yes Yes Yes Enterprise - x86-64 Windows Server 2008 Yes Yes Yes Yes Standard - x86-32 Windows Server 2008 Yes Yes Yes Yes Enterprise - x86-64
Windows Server 2008 R2 Yes Yes Yes Yes Datacenter Edition x86-64 Windows Server 2008 Yes Yes Yes Yes Datacenter Edition x86-64 Windows Server 2008 Yes Yes Yes Yes Datacenter Edition x86-32 Windows Vista No No Yes No Ultimate x86-64 Windows Vista No No Yes No Ultimate x86-32 Windows 7 Enterprise No No Yes No x86-64 Windows 7 Enterprise No No Yes No x86-32 Windows XP SP3 x86-32 No No Yes No z/OS V1.1, V1.2, No No No Yes V1.3, V1.4 RHEL 5.0 Desktop Edition No No No Yes x86-32 RHEL 5.0 Desktop Edition No No No Yes x86-64 RHEL 5.0 for System z Yes Yes Yes Yes (64 bit) RHEL 5.0 Adv Platform Yes Yes Yes Yes x86-64 RHEL 5.0 Adv Platform Yes Yes Yes Yes x86-32 RHEL 5.0 Power No No No Yes RHEL 6.0 AS/ES x86-64 Yes No Yes Yes RHEL 6.0 AS/ES x86-32 Yes No Yes Yes RHEL 6.0 AS/ES System z Yes No Yes Yes RHEL 6.0 Power No No No Yes RHEL 6.0 Desktop Edition No No Yes No x86-64
RHEL 6.0 Desktop Edition No No Yes No x86-32 SLED 11.0 x86-32 No No Yes No SLED 11.0 x86-64 No No Yes No SLED 10.0 x86-32 No No Yes No SLED 10.0 x86-64 No No Yes No SLES 11.0 x86-32 Yes Yes Yes Yes SLES 11.0 x86-64 Yes Yes Yes Yes SLES 11.0 System Z Yes Yes Yes Yes SLES 11.0 Power Yes No Yes Yes SLES 10.0 x86-32 Yes Yes Yes Yes SLES 10.0 x86-64 Yes Yes Yes Yes SLES 10.0 System Z Yes Yes Yes Yes SLES 10.0 Power Yes No Yes Yes
Virtual platform support
Interaction on top of means that IBM SmartCloud Cost Management may be deployed on top of the virtual system.
Operating Interaction Product system on top of Interact IBM PowerVM Hypervisor AIX Yes Yes IBM PR/SM Linux Yes No IBM z/VM Hypervisor V5.4 Linux Yes Yes IBM z/VM Hypervisor V6.1 Linux Yes Yes RHEV-H/KVM 5.4 Windows Yes Yes RHEV-H/KVM 5.4 Linux Yes Yes VMware ESX 4.0 Windows Yes Yes (via vCenter) VMware ESX 4.0 Linux Yes Yes (via vCenter) VMware ESX 4.1 Windows Yes Yes (via vCenter) VMware ESX 4.1 Linux Yes Yes (via vCenter) VMware ESXi 4.0 Windows Yes Yes (via vCenter) VMware ESXi 4.0 Linux Yes Yes (via vCenter) VMware ESXi 4.1 Windows Yes Yes (via vCenter) VMware ESXi 4.1 Linux Yes Yes (via vCenter) VMware vCenter 2.5 Windows No Yes VMware vCenter 4.0 Windows No Yes VMware vCenter 4.1 Windows No Yes VMware vCenter 5.0 Windows No Yes
Database Component Server Client Collector DB2 V7.1 No NA Yes DB2 V7.2 No NA Yes DB2 V8.1 No NA Yes DB2 V8.2 No NA Yes DB2 V9.1 No NA Yes DB2 V9.5 Yes NA Yes DB2 V9.7 Yes NA Yes DB2 V7.1 System z No NA No DB2 V8.1 System z No NA No DB2 V9.1 System z Yes NA No DB2 V9.5 System z Yes NA No DB2 V9.7 System z Yes NA No Informix 9.2 No NA No Informix 9.3 No NA No MS SQL Server 2000 No NA Yes MS SQL Server 2005 Yes NA Yes MS SQL Server 2008 Yes NA Yes Oracle 8i No NA Yes Oracle 9i No NA Yes Oracle 9i V2 No NA Yes Oracle 10g Yes NA Yes Oracle 11g Yes NA Yes Sybase 12 No NA No Sybase 12.5 No NA No
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
For additional information, refer to Usage restrictions in the Terms and conditions section of this announcement, or to the License Information document that is available on the IBM Software License Agreement Web site
Direct customer support
For technical support or assistance, contact your IBM representative or visit
Security, auditability, and control
IBM SmartCloud Cost Management V2.1 uses the security and audibility features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
Licensing metric definitions and pricing examples
Resource Value Unit (RVU)
RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.
Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource,), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage , the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage , refer to the following
The following Passport Advantage part number categories may be orderable:
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|Pricing example for IBM SmartCloud Cost Management V2.1|
License entitlement for both IBM SmartCloud Cost Management and IBM SmartCloud Cost Management Enterprise have a variable component. The Enterprise version in addition has a fixed component.
An install license is required per environment being licensed for the IBM SmartCloud Cost Management Enterprise version.
The managed environment is the variable component and is priced per RVU. The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (see webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the virtualization capacity license counting rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
defines how many activated Processor Cores must be counted.
The RVU table for managed cores on RVUs is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.80 3 10,001 50,000 0.60 4 50,001 150,000 0.40 5 150,001 - 0.20
Pricing example one
As an example, a customer has purchased SmartCloud Provisioning and wants to apply cost management. In this case, the RVU count is identical for SmartCloud Provisioning and SmartCloud Cost Management.
A customer wishes to license for the servers in the following core environment.
- 20 One Processor, Single Core servers
- 65 One Processor, Dual Core servers
- 12 Two Processor, Dual Core servers
- 10 Two Processor, Quad Core servers
- One Eight Processor, Dual Core server with two virtual or logical partitions
- One Four Processor, Quad Core server
- One z800 server with two uniprocessor IFLs running Linux (also known as Linux on System z )
The customer wants to manage the applicable distributed server environment:
Quantity in Processor customer cores to be Systems managed environment licensed One Processor, Single Core 20 20 One Processor, Dual Core 65 130 Two Processors, Dual Core 12 48 Two Processors, Quad Core 10 80 Eight Processors, Dual Core 1 16 (2 logical partitions) Four Processors, Quad Core 1 16 z800 server with 2 uniprocessor 1 2 IFLs (requires Linux on System z availability) Total processors to be licensed 312
The customer wishes to purchase entitlements for IBM SmartCloud Cost Management for cost management of a cloud environment. For this environment, the customer would need to purchase the following entitlements:
Quantity in License customer entitlements Pricing metric environment required IBM SmartCloud Cost Management - Resource Value Units 312 312 IBM SmartCloud Cost Management - Resource Value Units 312 312
Pricing example two
A customer wishes to license SmartCloud Cost Management Enterprise in the following core environment.
Servers with 45,000 managed cores
The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment:
Tier Quantity of managed cores RVUs 1 2,500 2,500 2 7,500 6,000 3 35,000 21,000 Total 29,500
The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs 2,500 x 1. The second tier is used to calculate the managed cores example, 35,000 of the managed cores reside in tier 3 or 35,000 x .6 = 21,000. Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.
Therefore, a customer would need to order the following IBM Tivoli Usage and Accounting Manager entitlements:
Quantity in License customer entitlements Pricing metric environment required IBM SmartCloud Cost Management Enterprise Install 1 1 IBM SmartCloud Cost Management Enterprise 45,000 29,500 Resource Value Units
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This product is only available via Passport Advantage . It is not available as shrinkwrap.
Product group: Configurations and Operations Product identifier description: 5724-O33 Product category: Tivoli Previous C & O Offerings
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance offerings description Media pack description Part number IBM SmartCloud Cost Management V2.1.0 BJ11HML Multiplatform Multilingual Media Pack IBM SmartCloud Cost Management Enterprise V2.1.0 BJ11GML Multiplatform Multilingual Media Pack
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units.
To order IBM SmartCloud Cost Management V2.1 in Passport Advantage , specify the desired part number and quantity.
Part number Description D0SZWLL IBM SmartCloud Cost Management per Resource Value Unit Lic + SW S&S 12 Mo E0EEKLL IBM SmartCloud Cost Management per Resource Value Unit Annual SW S&S Rnwl D0SZXLL IBM SmartCloud Cost Management per Resource Value Unit SW S&S Reinstate 12 Mo D0SZYLL IBM SmartCloud Cost Management for the zEnterprise® and Linux on System z Resource Value Unit Lic + SW S&S 12 Mo E0EELLL IBM SmartCloud Cost Management for the zEnterprise and Linux on System z Resource Value Unit Annual SW S&S Rnwl D0SZZLL IBM SmartCloud Cost Management for the zEnterprise and Linux on System z Resource Value Unit SW S&S Reinstate 12 Mo
To order IBM SmartCloud Cost Management Enterprise V2.1 in Passport Advantage , specify the desired part number and quantity.
The following part number were previously announced. The part number descriptions are being updated to reflect the IBM SmartCloud Cost Management program name.
Part number Description D0IUSLL IBM SmartCloud Cost Management Enterprise per Install Lic + SW S&S 12 Mo E0BTPLL IBM SmartCloud Cost Management Enterprise per Install Annual SW S&S Rnwl D0IUTLL IBM SmartCloud Cost Management Enterprise per Install SW S&S Reinstate 12 Mo D0IUWLL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z Install Lic + SW S&S 12 Mo E0BTQLL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z Install Annual SW S&S Rnwl D0IUXLL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z Install SW S&S Reinstate 12 Mo D0I8BLL IBM SmartCloud Cost Management Enterprise per Resource Value Unit Lic + SW S&S 12 Mo E0BKILL IBM SmartCloud Cost Management Enterprise per Resource Value Unit Annual SW S&S Rnwl D0I8CLL IBM SmartCloud Cost Management Enterprise per Resource Value Unit SW S&S Reinstate 12 Mo D0I8DLL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z Resource Value Unit Lic + SW S&S 12 Mo E0BKJLL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z Annual SW S&S Rnwl D0I8ELL IBM SmartCloud Cost Management Enterprise for the zEnterprise and Linux on System z SW S&S Reinstate 12 Mo
To order a media pack or a documentation pack for Passport Advantage , specify the part number in the desired quantity from the following table:
Part Description number IBM SmartCloud Cost Management V2.1.0 BJ11HML Multiplatform Multilingual Media Pack IBM SmartCloud Cost Management Enterprise V2.1.0 BJ11GML Multiplatform Multilingual Media Pack
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage . It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
- L-GOSN-8N7DU9 - IBM SmartCloud Cost Management V2.1 (RVU entitlements)
- L-GOSN-8VQHXH - IBM SmartCloud Cost Management Enterprise V2.1 (Install and RVU entitlements)
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the IBM Tivoli Storage Group to sell these products. To register an opportunity for these products in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information, on how to become an Authorized Business Partner in IBM Software Value Plus, visit website
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Note: Shipments will begin after the planned availability date.
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