IBM SmartCloud Control Desk V7.5 - exciting way to deliver a complete service management solution
IBM United States Software Announcement 212-051March 13, 2012
ENUS212-051.PDF
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| At a glance |
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IBM® SmartCloud Control Desk V7.5 provides:
- Automated process control required to keep up with the rapid changes that cloud brings about
- New licensing model
- New delivery models that include a Software as a Service (SaaS) model
- New asset and configuration item (CI) integrations and linkages
- New navigation capabilities throughout the product
- Improved performance throughout
- Simplified intuitive interfaces throughout the product
- New Catalog entry creation mechanism and usability improvements
For ordering, contact Your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001
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| Overview |
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IT landscapes are becoming more complex, virtualized, distributed, and diverse - in effect the data center has lost its walls - but organizations need to exert the same control over this virtualized, distributed world without walls as they would exert over prior models of IT. IBM SmartCloud Control Desk V7.5 delivers a solution for service catalog, service desk, and Information Technology Infrastructure Library (ITIL™) V3 based processes for incident, problem, change, configuration, release, and IT asset management across these complex IT landscapes - to help your efforts to improve continuity of service, speed of response, and efficiency of management. IBM SmartCloud Control Desk V7.5 replaces and unifies IBM Tivoli® Service Request Manager®, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install.
IBM SmartCloud Control Desk provides:
- Automated process control to help users to keep up with the rapid changes that cloud brings about
- Provides, in conjunction with Maximo® Asset Management, a unified solution for service management for all enterprise assets, whether physical, digital, or smarter infrastructure
- New licensing model that enables you to purchase a license and have access to all functions within the product
- New delivery models such as Software as a Service (Saas), standard install, and Virtual Machine (VM) image install to give you greater flexibility in how to run your business
- New asset and configuration item (CI) integrations, and linkages that enable you to create CIs from assets and assets from CIs.
- New navigation capabilities throughout the product
- Improved performance throughout
- Simplified intuitive interfaces throughout the product
- New Catalog entry creation mechanism and usability improvements
With IBM SmartCloud Control Desk, you get a new entry-level option. This smaller, less complex edition provides basic service desk and simple change management capabilities.
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| Key prerequisites |
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For details, refer to the Hardware and software requirements section.
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| Planned availability date |
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- March 14, 2012 - Electronic
- April 6, 2012 - Physical media
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| Description |
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IBM SmartCloud Control Desk V7.5 is a new and unified way to provide critical service functionality. It delivers a single solution for service catalog, request management, and Information Technology Infrastructure Library (ITIL) V3 based processes of incident, problem, change, configuration, release management, and IT asset management across complex IT landscapes. With IBM SmartCloud Control Desk, you get a comprehensive software and asset lifecycle management solution including requisition, procurement, inventory, deployment, and contract management.
IBM SmartCloud Control Desk delivers these functions in a unified solution, which means a single user license, single install, and single maintenance stream. IBM SmartCloud Control Desk replaces the existing IBM Tivoli Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install products.
In addition, you can choose a new smaller service management offering that provides a simpler and less complex product for service desk and change management. Less complex means that it requires fewer skills to maintain, which can mean lower cost of ownership.
You can purchase authorized and concurrent licenses that allow you access to all functions in the product. This will let you use what you need without having to track licenses at the functional level.
New deployment methods will be available for you to chose from:
- Standard install, which is how customers typically implement IBM Tivoli products today
- Software as a Service (SaaS) model that enables you access to the software by paying a monthly license charge versus deploying the software to your local infrastructure
- VM image for gaining access to new functions quickly and easily.
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| Product positioning |
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IBM SmartCloud Control Desk V7.5 is designed to deliver the capabilities that can address the largest, most demanding customer needs to those customers who only need a simple solution for service desk and change management.
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| Program number |
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Program Program number VRM name 5725-E24 7.5 IBM SmartCloud Control Desk
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| Education support |
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications will be shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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| Technical information |
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Specified operating environment
Hardware and software requirements
Operating systems
- AIX® V7.1 System p® 32 bit and 64 bit
- AIX V6.1 System p 32 bit and 64 bit
- Solaris 10 SPARC
- Solaris 9 SPARC
- HP-UX 11i V2 Itanium™ 64 bit
- HP-UX 11i V3 Itanium 64 bit
- Windows™ Server 2008 R2 Enterprise Edition x86 64 bit
- Windows Server 2008 R2 Datacenter Edition x86 64 bit
- Windows Server 2008 R2 Standard Edition x86 64 bit
- Windows Server 2008 Enterprise Edition x86 32 bit and 64 bit
- Windows Server 2008 Datacenter Edition x86 32 bit and 64 bit
- Windows Server 2008 Standard Edition x86 32 bit and 64 bit
- Windows Server 2003 R2 Enterprise Edition x86 32 bit and 64 bit
- Windows Server 2003 R2 Datacenter Edition x86 32 bit and 64 bit
- Windows Server 2003 R2 SP2 Standard Edition x86 32 bit and 64 bit
- Windows Server 2003 Enterprise Edition x86 32 bit and 64 bit
- Windows Server 2003 Datacenter Edition x86 32 bit and 64 bit
- Windows Server 2003 SP2 Standard Edition x86 32 bit and 64 bit
- Red Hat Enterprise Linux™ (RHEL) 6.0 Advanced Platform x86 32 bit and 64 bit *
- Red Hat Enterprise Linux (RHEL) 6.0 Advanced Platform System z® *
- Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform x86 32 bit and 64 bit *
- Red Hat Enterprise Linux (RHEL) 5.0 Advanced Platform System z *
- SUSE Linux Enterprise Server (SLES) 11.0 System z *
- SUSE Linux Enterprise Server (SLES) 11.0 x86 32 bit and 64 bit *
- SUSE Linux Enterprise Server (SLES) 10.0 x86 32 bit and 64 bit *
- SUSE Linux Enterprise Server (SLES) 10.0 System z *
Hypervisors
- WPAR: Product installed in Global AIX Instance, executed in Workload Partition AIX V6.1
- PowerVM™
- PR/SM™
- z/VM®
- VMWare ESX 4.1
- Kernel-based Virtual Machine (KVM)
Databases
- IBM DB2® 9.8 (pureScale®)
- IBM DB2 9.7
- IBM DB2 9.5 (runs on support only, no install)
- Oracle 11g Enterprise Edition Release 2, or later
- Oracle 11g Enterprise Edition Release 1, or later
- Oracle 11g Standard Edition Release 1, or later
- Oracle 10g Enterprise Edition Release 2, or later
- Oracle 10g Enterprise Edition Release 1, or later
- Oracle 10g Standard Edition Release 2, or later
- Oracle 10g Standard Edition Release 2, or later
- Microsoft™ SQL Server Standard Edition 2008 R2, or later
- Microsoft SQL Server Standard Edition 2008 SP1, or later
- Microsoft SQL Server Standard Edition 2008, or later
- Microsoft SQL Server Enterprise Edition 2008 R2, or later
- Microsoft SQL Server Enterprise Edition 2008 SP1, or later
- Microsoft SQL Server Enterprise Edition 2008, or later
Java™ Development Kit (JDK) and Java Runtime Environment (JRE)
- Sun Java SE 6 (server)
- IBM Java SE 6 (server)
- Sun JRE 1.6 (browser)
- Sun JRE 1.7 (browser)
Client operating systems
- In addition to the above operating systems:
- Red Hat Enterprise Linux (RHEL) Desktop 6, or later x86 (32 bit and 64 bit)
- SUSE Linux Enterprise Desktop (SLED) 11.0, or later x86, 64 bit
- SUSE Linux Enterprise Desktop (SLED) 10.0, or later x86 (32 bit and 64 bit)
- Windows 7 Enterprise x86 64 bit
- Windows 7 Professional x86 32 bit and 64 bit
- Windows Vista Enterprise x86 32 bit and 64 bit
- Windows Vista Enterprise with FDCC x86 32 bit
- Windows Vista Ultimate x86 64 bit
- Windows XP Professional x86 32 bit
Report writers
- IBM Tivoli Common Reporting V2.1
- IBM Cognos® V8.4.1
LDAP servers
- IBM Tivoli Directory Server V6.3
- IBM Tivoli Directory Server V6.2 (runs on support only, no install)
- Microsoft Active Directory LDS (Lightweight Directory Services) Windows 2008 R2, or later
Other supported software and components
- IBM Support Assistant plugin (V2)
- IBM Cloudscape
- IBM Tivoli Composite Application Manager V6.2.3
- IBM Tivoli Monitoring
- IBM POWER7® Exploit support
Browser support
- Internet Explorer 7.0.x
- Internet Explorer 8.0.x
- Firefox 3.6.x
- Firefox 3.5.x
- Safari 5.1
- Native browser on iOS devices (iPhone, iPod touch, and iPad for Everyplace® only
- Native browser on devices running Android 2.1, or later for Everyplace only
- Native browser on Blackberry devices (6.0, or later) for Everyplace only
* For 32-bit Linux systems, there is no support for production systems and Middleware Installer (MWI) not supported.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
Packaging
IBM SmartCloud Control Desk is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document (electronic)
License ID document name L-RMAY-8NGSUR IBM SmartCloud Control Desk - VMImage V7.5 L-RMAY-8MYQ2P IBM SmartCloud Control Desk - EveryPlace V7.5 L-RMAY-8K4Q6S IBM SmartCloud Control Desk for Managed Service Providers V7.5 L-RMAY-8K4Q2D IBM SmartCloud Control Desk for Internal Service Providers V7.5 L-RMAY-8JCSBD IBM SmartCloud Control Desk V7.5 - Media
- Publications (refer to the Publications section)
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
IBM SmartCloud Control Desk V7.5 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| Licensing metric definitions and pricing examples |
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Licensing metric definitions
Authorized User
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Concurrent User
Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.
IBM SmartCloud Control Desk V7.5 is priced per Authorized User and per Concurrent User. License entitlement is priced per Authorized User, Concurrent User, or a combination of both types of users. An Authorized User may log on at any point in time without restriction. The maximum number of concurrent users who may log on simultaneously must be less than or equal to the number of entitled concurrent user licenses. There is no charge for end users (sometimes referred to as self-service requestors).
Pricing examples
Pricing example 1
A customer wishes to purchase IBM SmartCloud Control Desk V7.5 to help manage an environment of 5,000 employees with 130 service desk, change management, and asset management personnel. Of the 130 personnel, 10 are supervisors who must be able to log on at any point without restriction. The remaining 120 personnel are representatives who are scheduled to work during each of three shifts as follows:
- First shift: 40 representatives
- Second shift: 40 representatives
- Third shift: 40 representatives
Forty is the maximum number of Concurrent Users who will need to be logged on during a single shift. In this example, the customer must purchase 10 Authorized User licenses and 40 Concurrent User licenses. No licenses are required for the 5,000 employees (the end users of the services). Note that the number of personnel and number of employees in this example are not intended to imply a standard ratio. The ratio (as well as Authorized User and Concurrent User license entitlements) can vary by enterprise.
Pricing example 2
A large customer wishes to purchase IBM SmartCloud Control Desk V7.5 to improve the overall efficiency of their operations. The customer's IT organization includes two major locations ("Location A" and "Location B") in two different time zones. The number of personnel at both locations combined totals 500. "Location A" employs 250 personnel. Twenty five of these 250 are supervisors who guide teams of representatives or manage content and delivery. These supervisors must be able to log in at any time without restriction. The remaining 225 representatives work across multiple shifts, with a maximum of 75 logging at once.
Location B is staffed in the same manner as Location A.
In this example, the customer must purchase entitlements for 50 Authorized Users and 150 Concurrent Users.
- 50 = 25 Authorized Users for "Location A" + 25 Authorized Users for "Location B"
- 150 = 75 Concurrent Users for "Location A" + 75 Concurrent Users 75 for "Location B"
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.
Product Identifier Description: 5725-E24 IBM SmartCloud Control Desk
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media pack description Part number IBM SmartCloud Control Desk Entry Edition BJ10BML V7.5 MP ML Media Pack IBM SmartCloud Control Desk V7.5 MP ML BJ10CML Media Pack IBM SmartCloud Control Desk Service Provider BJ10DML Edition V7.5 MP ML Media Pack IBM SmartCloud Control Desk Internal Service BJ10EML Provider Edition V7.5 MP ML Media Pack IBM SmartCloud Control Desk Entry Edition BJ10FML V7.5 VMImage SUSE Linux ML Media Pack IBM SmartCloud Control Desk V7.5 VMImage BJ10GML SUSE Linux ML Media Pack IBM SmartCloud Control Desk Everyplace V7.5 BJ10QML MP ML Media Pack
Current licensees
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.
IBM SmartCloud Control Desk V7.5
Description Part number IBM SmartCloud Control Desk Entry Edition D0LCCLL Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CU0LL Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LCDLL Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEKLL Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUQLL Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LELLL Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEMLL Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CURLL Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LENLL Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEPLL Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUSLL Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LEQLL Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LERLL FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Editiond E0CUTLL FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEVLL FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUVLL FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEWLL FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUWLL FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LF0LL FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUYLL FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG3LL Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User E0CVILL Annual SW S&S Rnwl IBM SmartCloud Control Desk Authorized User D0LG4LL SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User D0LG5LL from Tivoli Service Request Manager Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG6LL from Tivoli Asset Management for IT Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LGBLL for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User E0CVKLL for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Authorized User D0LGCLL for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User D0LGALL for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG9LL for Linux on System z from Tivoli Asset Management for IT Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGDLL Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User E0CVLLL Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User D0LGELL SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGFLL from Tivoli Service Request Manager Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGGLL from Tivoli Asset Management for IT Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGJLL for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User E0CVNLL for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User D0LGKLL for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGLLL for Linux on System z from Tivoli Service Request Manager Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGMLL for Linux on System z from Tivoli Asset Management for IT Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User D0LGNLL Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User E0CVPLL SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User D0LGQLL for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User E0CVQLL for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User D0LGRLL Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User E0CVRLL SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User D0LGULL for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User E0CVTLL for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIFLL Edition Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CWXLL Edition Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIGLL Edition Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIHLL Edition Authorized User from Tivoli Service Request Manager for Service Provider Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIILL Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CWYLL Edition Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIJLL Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIKLL Edition Authorized User for Linux on System z from Tivoli Service Request Manager IBM SmartCloud Control Desk Service Provider D0LIPLL Edition Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX0LL Edition Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIQLL Edition Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIRLL Edition Concurrent User from Tivoli Service Request Manager for Service Provider Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LITLL Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX2LL Edition Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIULL Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIVLL Edition Concurrent User for Linux on System z from Tivoli Service Request Manager for Service Provider Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LISLL Edition FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX1LL Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIWLL Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX3LL Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIXLL Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX4LL Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LJ4LL Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX5LL Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LM1LL Provider Edition Install Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYWLL Provider Edition Install Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LM2LL Provider Edition Install SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LM6LL Provider Edition Install from Tivoli Service Request Manager for Internal Service Provider Install Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LN5LL Provider Edition Install for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ1LL Provider Edition Install for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LN6LL Provider Edition Install for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LN7LL Provider Edition Install for Linux on System z from Tivoli Service Request Manager for Internal Service Provider Install for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LKPLL Provider Edition Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Deskr Internal Service E0CY8LL Provider Edition Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LKQLL Provider Edition Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LKRLL Provider Edition Authorized User from Tivoli Service Request Manager for Internal Service Provider Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LKULL Provider Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYALL Provider Edition Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LKVLL Provider Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LKYLL Provider Edition Authorized User for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on system z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNELL Provider Edition Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DFYLL Provider Edition Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0NNFLL Provider Edition Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0NNGLL Provider Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DFZLL Provider Edition Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0NNHLL Provider Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LN8LL Provider Edition FTL Install Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ2LL Provider Edition FTL Install SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LN9LL Provider Edition FTL Install for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ3LL Provider Edition FTL Install for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LLSLL Provider Edition FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYRLL Provider Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LLYLL Provider Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYULL Provider Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNPLL Provider Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DG4LL Provider Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNQLL Provider Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DG5LL Provider Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJ7LL VMImage Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CX7LL VMImage Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LJ8LL VMImage Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJ9LL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CX8LL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJALL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJCLL VMImage FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CXALL VMImage FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJDLL VMImage FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CXBLL VMImage FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized D0LK7LL User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized E0CXYLL User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Authorized D0LK8LL User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage Concurrent D0LK9LL User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Concurrent E0CXZLL User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Concurrent D0LKALL User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage FTL D0LKILL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL E0CY4LL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL D0LKNLL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL E0CY7LL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace D0LF3LL Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV0LL Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF4LL Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LF5LL Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV1LL Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF7LL Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LF8LL Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV2LL Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF9LL Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LFALL Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV3LL Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LFBLL Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFCLL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV4LL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFDLL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV5LL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFELL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV6LL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFFLL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV7LL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Media pack description Part number IBM SmartCloud Control Desk Entry Edition BJ10BML V7.5.0 MP ML Media Pack IBM SmartCloud Control Desk V7.5.0 MP ML BJ10CML Media Pack IBM SmartCloud Control Desk Service Provider BJ10DML Edition V7.5.0 MP ML Media Pack IBM SmartCloud Control Desk Internal Service BJ10EML Provider Edition V7.5.0 MP ML Media Pack IBM SmartCloud Control Desk Entry Edition BJ10FML V7.5.0 VMImage SUSE Linux ML Media Pack IBM SmartCloud Control Desk V7.5.0 VMImage BJ10GML SUSE Linux ML Media Pack IBM SmartCloud Control Desk Everyplace V7.5.0 BJ10QML MP ML Media Pack
IBM SmartCloud Control Desk is also available, via web download, from Passport Advantage.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
License ID document name
L-RMAY-8NGSUR IBM SmartCloud Control Desk - VMImage V7.5
L-RMAY-8MYQ2P IBM SmartCloud Control Desk - EveryPlace V7.5
L-RMAY-8K4Q6S IBM SmartCloud Control Desk for Managed Service
Providers V7.5
L-RMAY-8K4Q2D IBM SmartCloud Control Desk for Internal Service
Providers V7.5
L-RMAY-8JCSBD IBM SmartCloud Control Desk V7.5
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Other terms
Volume orders (IVO)
Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet®. Additional information is also available at
Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.
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| Order now |
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
PowerVM, PR/SM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, Service Request Manager, Maximo, Passport Advantage, AIX, System p, System z, z/VM, DB2, pureScale, Cognos, POWER7, Everyplace, Express, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Itanium is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
