IBM Tivoli Storage
Manager V6.3 products deliver powerful enhancements to help manage
data protection and disaster recovery scenarios
IBM United States
Software Announcement 211-372
October 11, 2011
(Corrected on November 18, 2011)
Updated information
in the Ordering information section.
IBM® Tivoli® Storage Manager V6.3 and IBM Tivoli Storage
Manager Extended V6.3 offer:
- New data replication capabilities: Backed up data can be replicated
in its deduplicated form between two Tivoli Storage
Manager servers over a standard TCP/IP connection, providing efficient
online disaster recovery capabilities. Data replication is performed
to a separate server instance that can serve as a hot-standby server
for recovery purposes.
- Performance enhancements: Multithreaded database backups help
speed up Tivoli Storage Manager maintenance activities.
Journal based backups for the Linux® platform
help reduce the backup window.
- Simplified management and reporting:
- A new IBM Cognos® based reporting engine
provides easier access to novice users.
- Automated client deployment helps deliver quicker and less labor
intensive software distribution.
- New reporting and monitoring capabilities help users identify
hot spots and assist with problem determination.
Tivoli Storage Manager for Virtual Environments
V6.3 delivers a new GUI that can be launched from within VMware vCenter.
Tivoli Storage Manager for Mail V6.3 and Tivoli Storage
Manager for Databases V6.3 offer usability, scalability, and performance
improvements.
For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
Reference: YE001
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The Tivoli Storage Manager V6.3 products consist
of:
- Tivoli Storage Manager
- Tivoli Storage Manager Extended Edition
- Tivoli Storage Manager for Enterprise Resource
Planning
- Tivoli Storage Manager for Mail
- Tivoli Storage Manager for Storage Area Networks
- Tivoli Storage Manager for Space Management
- Tivoli Storage Manager HSM for Windows®
- Tivoli Storage Manager for Databases
- Tivoli Storage Manager for Virtual Environments
- Tivoli Storage Manager Suite for Unified Recovery
- IBM System Storage® Archive
Manager
Today's business world presents IT administrators with new challenges
on a daily basis. Application servers are operational 24 hours per
day throughout the year, while the data managed by these servers continues
to grow rapidly. The proliferation of server virtualization and storage
virtualization technologies introduces new techniques that can be
leveraged to provide data protection methodologies.
The ability to successfully manage information and data has become
an imperative. By offering significant enhancements in multiple facets
of data protection, the IBM Tivoli Storage
Manager V6.3 products are designed to help businesses gain better
control and efficiency in managing this complex environment.
Tivoli Storage Manager V6.3 introduces new
data replication capabilities that address various disaster recovery
scenarios. By leveraging its internal deduplication engine, Tivoli Storage
Manager V6.3 can efficiently replicate data to a "hot standby" server,
helping you achieve better recovery time objectives and recovery point
objectives in disaster recovery scenarios.
Overall, the Tivoli Storage Manager administrative experience
is enhanced with the introduction of automatic updating of backup-archive
clients for non-Windows clients. (Windows client
automatic update was introduced in Tivoli Storage
Manager V6.2.) In addition, Tivoli Storage Manager V6.3 has
built-in reporting capability that leverages the powerful IBM Cognos Business
Intelligence reporting suite to provide a more simplified way of administering
or creating reports.
Tivoli Storage Manager for Virtual Environments
V6.3 delivers a new GUI that can be used from within VMware vCenter
to help manage the backup process.
Tivoli Storage Manager V6.3 delivers performance
enhancements designed to speed up backups and free up server resources.
The user interfaces for the Data Protection for Microsoft® Exchange
component of Tivoli Storage Manager for Mail and for the
Data Protection for Microsoft SQL component of Tivoli Storage
Manager for Databases are redesigned for V6.3 and now more easy to
use with the Microsoft Management Console.
In addition, the user interfaces are enhanced to handle bigger and
more complex production systems and can now be utilized to perform
drag-and-drop restores of individual mail items for Microsoft Exchange.
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Refer to the Technical information section.
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- October 21, 2011: Electronic
- November 18, 2011: DVD media
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The creation of digital content continues to grow relentlessly.
The enhancements delivered in the IBM Tivoli Storage
V6.3 family of products build on the success of the IBM Tivoli Storage
Manager V6.2 family of products. These enhancements continue to help
businesses manage data growth with data reduction and protection of
virtualized environments, and to help improve storage administrator
productivity.
Functions offered in IBM Tivoli Storage
Manager V6.3 are also offered in IBM Tivoli Storage
Manager Extended Edition V6.3. Additional functions unique to Tivoli Storage
Manager Extended Edition V6.3 are:
- Network Data Management Protocol (NDMP) backup for NetApp Network
Attached Storage (NAS) devices
- Advanced tape library support (including virtual tape libraries)
- supports greater than 4 drives or 48 tape slots
- Disaster recovery manager and disaster recovery planning function
- Node replication (and use of the REPLICATE NODE command as a target
server)
IBM Tivoli Storage Manager V6.3 and IBM Tivoli Storage
Manager Extended Edition V6.3 (hereby referred to as Tivoli Storage
Manager V6.3)
Tivoli Storage Manager V6.3 helps businesses
manage and control their business data by delivering a single point
of control and administration for storage management needs. This
advanced, highly scalable product can help increase the efficiency
of your IT operations and cut costs related to storage management
by providing a wide range of data protection, recovery management,
movement, retention, reporting, and monitoring capabilities using
policy-based automation.
Tivoli Storage Manager V6.3 is a backup and
recovery centralized offering that employs smart data movement and
smart data store technology to help make backups and restores fast,
flexible, and low-impact. It offers various types of backup and recovery
strategies that range from progressive incremental backup of files
to sub-file backup, volume level backup, backup sets, open file backups,
and online backup of databases and applications.
Enhanced data reduction capabilities help conserve network bandwidth
and data storage. Tivoli Storage Manager V6.3 helps
deliver significant data reduction through progressive incremental
backup, built-in source and target data deduplication capability,
and client compression. For more information, refer to
- http://www-01.ibm.com/software/tivoli/products/storage-mgr-extended/
Enhanced disaster recovery capabilities help conserve network bandwidth
and data storage while meeting Service Level Agreements
Tivoli Storage Manager provides multiple techniques
for addressing a multitude of disaster recovery scenarios, from helping
to manage remote sites with no online connectivity by physically shipping
tape cartridges to helping to leverage copy storage pools and IBM DB2's
high availability disaster recovery (HADR) capability to periodically
replicate data to a standby server. Tivoli Storage
Manager V6.3 introduces a new disaster recovery capability that leverages
its existing data reduction techniques to greater potential by efficient
electronic vaulting capabilities and an effective disaster recovery
strategy. Data can be deduplicated on the primary production server
and sent to a local primary storage pool for quick recovery purposes.
The new selective Node Replication capability allows users to set
up a replication policy that can copy that data in its deduplicated
form to a separate Tivoli Storage Manager server
for disaster recovery purposes. That target server can serve as a
hot-standby server for multiple purposes, including recovery operations.
Data transfer can be performed on a per-node basis without rehydrating
the data, potentially resulting in a reduced bandwidth requirement.
Replicated data can be readily accessed at the remote site by the
standard Tivoli Storage Manager V6.3 recovery mechanisms
in case of disaster, which can result in a reduced recovery time objective
(RTO) when compared with other disaster recovery mechanisms.
Easier management of data protection for virtualized environments
When using Tivoli Storage Manager V6.3 for backing up
virtual machines running on VMware, the burden of running backups
on a virtual machine can be eliminated by offloading backup workloads
from a VMware ESX-based or ESXi-based host to a centralized vStorage
backup server and taking full backups of virtual machines or a progressive-incremental
file level backup. Full backups can invoke a non-disruptive snapshot
at the virtual machine image level. Different backup policies will
provide different recovery capabilities and allow end users to have
recovery flexibility. Advanced backup and recovery capabilities are
offered through Tivoli Storage Manager for Virtual Environments
V6.3.
Faster backup of Linux environments
One of the fundamental principles on which Tivoli Storage
Manager is based is the "progressive incremental backup". This approach
has resulted in improved data reduction and helps reduce the amount
of data stored in primary storage pools. However, Tivoli Storage
Manager still needs to identify which files have changed since the
previous backup. Prior versions of Tivoli Storage
Manager supported journal based backup for IBM AIX® and Microsoft Windows platforms
and were widely used to help reduce the backup window for their file
servers. Tivoli Storage Manager V6.3 now introduces
journal based backup for the Linux platform.
Improved storage administrator productivity
Tivoli Storage Manager V6.3 further improves
the usability of managing and maintaining complex environments with
hundreds and even thousands of production servers being backed up.
While previous releases of Tivoli Storage Manager introduced
central reporting and central administration capabilities, Tivoli Storage
Manager V6.3 takes this existing infrastructure and helps make the
administrator's day to day tasks easier than before. Key enhancements
introduced in Tivoli Storage Manager V6.3:
- Updating of backup-archive clients for non-Windows environments
can be quicker and less labor intensive. From the Tivoli Storage
Manager V6.3 Administration Center, you select a maintenance level
to be distributed to a list of existing clients. The distribution
and code updates are run automatically on the clients, based on a
predefined policy and schedule. In addition, from the Administration
Center you can review the client distribution status. This capability
is supported for upgrade from Tivoli Storage Manager V5.5,
V6.1, or V6.2 to V6.3. A wizard is used to set the basic server configuration
required for automatic client deployments, including capabilities
such as identification of:
- Where the deployment packages are to be stored
- The storage media on which to store deployment packages
- The retention policies for the deployment packages
- Utilization of the IBM Cognos Business
Intelligence reporting suite to help enable exploration and interaction
with data routinely collected by Tivoli Storage
Manager V6.3. The new reporting engine includes a simplified user
interface to help administer and edit out-of-the box reports, creating
ad-hoc reports using a simple drag-and-drop interface that is suitable
for even novice users. Other benefits of the new reporting engine
include automatic emailing of reports and exporting reports to additional
formats, including XML and Microsoft Excel
spreadsheets. Tivoli Storage Manager V6.3 delivers multiple
new out-of-the-box reports, including a new Processor Value Unit (PVU)
estimation report.
- Easier upgrade for backup-archive client, application programming
interface (API), and message packages on the Linux platform
by using rpm-U to perform an in-place upgrade. This feature does not
apply to upgrades from earlier versions of the Tivoli Storage
Manager client.
- The Tivoli Storage Manager V6.3 client performance
monitor can gather and review performance data about backup, archive,
and restore operations for a Tivoli Storage Manager client.
The data is collected by the Tivoli Storage Manager API and
allows you to detect performance bottlenecks for client operations.
The client performance monitor is launched from the Tivoli Storage
Manager Administration Center.
- A new client configuration wizard is available to help simplify
the client configuration for processing Microsoft Cluster
Server (MSCS) cluster disk resources and propagate the configuration
to other nodes in the cluster group.
Performance enhancements
Tivoli Storage Manager V6.3 further enhances
its performance by providing new and more robust ways to perform the
internal IBM DB2® database backup by utilizing
multithreading capabilities. Performance monitoring and bottleneck
analysis functions are offered to assist in determining network bottle
necks and production server's resource utilization.
The Tivoli Storage Manager V6.3 backup-archive
clients for Linux x86, Macintosh (Intel®),
and Solaris SPARC are now native 64-bit applications, providing a
more robust architecture that can scale higher than before. With
this enhancement, all Tivoli Storage Manager V6.3 platforms
now have a native 64-bit backup-archive and API client.
IBM Tivoli Storage Manager for Virtualized
Environments V6.3
Tivoli Storage Manager for Virtual Environments
V6.3 compliments Tivoli Storage Manager V6.3 by offering additional
improvements for backup efficiencies and advanced recovery capabilities
for VMware hypervisors. Using Tivoli Storage Manager for Virtual
Environments V6.3, the burden of running backups on a virtual machine
can be eliminated by offloading backup workloads from a VMware ESX-based
or ESXi-based host to a centralized vStorage backup server and taking
full and incremental backups of virtual machines. Backups invoke
a non-disruptive snapshot at the virtual machine image level. Various
recovery capabilities provide end users with recovery flexibility
from a single-pass image-level backup.
Tivoli Storage Manager for Virtual Environments
V6.3 helps simplify management of virtual environments by expanding
these exciting capabilities with a new, easy-to-use graphical user
interface (GUI) that can be used from within VMware vCenter to help
manage the backup process. This allows backup administrators (or
VMware administrators) to create a backup policy or restore a virtual
machine with a few clicks from their vCenter management console. Tivoli Storage
Manager for Virtual Environments V6.3 allows administrators to run
their vStorage backup server on either a physical or a virtual machine
that is running in either a Microsoft Windows or a Linux environment.
IBM Tivoli Storage Manager for Mail
V6.3
The Tivoli Storage Manager for Mail V6.3 Data
Protection for Microsoft Exchange user interface
for the Microsoft Windows platform
is designed to handle bigger and more complex production systems,
allowing users to quickly navigate across multiple Microsoft Exchange
databases. The Tivoli Storage Manager for Mail V6.3 Data
Protection for Microsoft Exchange user interface
{Microsoft Management Console (MMC)-based} can now be utilized to
perform drag-and-drop recoveries of individual mail items for Microsoft Exchange. These mail items include:
- Inbox, deleted items, and drafts.
- Outbox, sent items, journal, and calendar.
- Contacts, notes, tasks, and user folders.
- Filters, that limit the scope of items to be restored, such as
sender name, subject texts, attachment name, folder name, message
delivery date and time range, message body, and all content (searches
subject text, message body, and attachment names).
- Recovery into the production Microsoft Exchange
server that can be done into the original mailbox, an alternate mailbox
and folder, and a .PST file.
Tivoli Storage Manager for Mail V6.3 Data
Protection for Domino® enhancements:
- Communication resiliency - Recovery of dropped communications
between Data Protection for Domino and the Tivoli Storage
Manager server are now automatically attempted. In addition, configurable
options related to the retry period are available.
- Better reporting of statistics - Users can now better gauge the
true benefits of data deduplication and compression.
- Improved scalability - Helps reduce memory requirements for large
restores.
- Can recognize a Tivoli Storage Manager server
CANCEL SESSION command that a user initiates to terminate an active
session.
IBM Tivoli Storage Manager for Enterprise
Resource Planning V6.3
Tivoli Storage Manager for Enterprise Resource
Planning V6.3 continues to provide automated data protection, helps
reduce the impact of data backups and restores on the SAP database
server, and can reduce the administrator workload necessary to help
meet data protection and storage management requirements. It integrates
well with the database-specific utilities of IBM DB2 Enterprise
Server and Oracle (RMAN), and with the SAP BR*Tools. Tivoli Storage
Manager for Enterprise Resource Planning is specifically designed
to help protect your vital SAP data. An administration assistant
helps improve administrator productivity by helping to simplify administration,
configuration, and monitoring of Tivoli Storage
Manager for Enterprise Resource Planning in production environments.
This powerful solution helps enable administrators to effectively,
consistently, and reliably manage backup and recovery of multiple
SAP systems with large volumes of data. The Tivoli Storage
Manager for Enterprise Resource Planning software module allows multiple
SAP database servers to share a single Tivoli Storage
Manager server to automatically manage the backup data. In addition,
it supports distributing the data of a single SAP database server
among various Tivoli Storage Manager servers. As the intelligent
interface to SAP databases, Tivoli Storage Manager for Enterprise
Resource Planning V6.3 supports heterogeneous environments with large
volume data backups, data recovery, redirected restore, and disaster
recovery of multiple SAP database servers.
Tivoli Storage Manager for Enterprise Resource
Planning V6.3 performs efficient backup of very large SAP databases
(for example, databases larger than one terabyte). This is accomplished
by breaking up extremely large SAP database objects into multiple
smaller objects. This enables more flexibility on server-side maintenance
tasks, such as backup storage pool operations, as they can now be
interrupted without being required to start all over again.
Tivoli Storage Manager for Enterprise Resource
Planning V6.3 now includes support for incremental backups through
the Oracle RMAN facility. It supports use of Oracle RMAN to back
up a snapshot of Oracle SAP databases that are created from IBM Tivoli Storage FlashCopy® Manager.
IBM Tivoli Storage Manager for Storage
Area Networks V6.3
No new function is added in V6.3 of Tivoli Storage
Manager for Storage Area Networks. Tivoli Storage
Manager for Storage Area Networks continues to work with servers and
client computers to make data transfers over a Storage Area Network
(SAN). It allows SAN-connected Tivoli Storage
Manager servers and Tivoli Storage Manager client
computers to make maximum use of their direct network connection to
storage. Key benefits of Tivoli Storage Manager for Storage
Area Network:
- Helps reduce the impact of data protection on the LAN and can
reduce CPU utilization on both client and server
- Delivers LAN-free backup and restore that helps remove data transfer
from the LAN, providing high-performance backup and restore that helps
minimize network traffic and improves application performance and
transaction response times on the Tivoli Storage
Manager server
- Supports a SAN-connected tape library, where multiple servers
can share a tape library and tape drives on a SAN
IBM Tivoli Storage Manager for Space
Management V6.3
Tivoli Storage Manager for Space Management
V6.3 provides Hierarchical Storage Management (HSM), which is an important
component of information lifecycle management. It helps free administrators
and users from manual file system pruning tasks; and helps control
the need for additional disk storage by automatically and transparently
migrating files via policy to near line or offline storage. Tivoli Storage
Manager for Space Management V6.3 is available for IBM AIX Enhanced
Journal File System (JFS2) and General Parallel File System™ (GPFS™),
and for Linux GPFS. V6.3 of Tivoli Storage
Space Management includes an enhanced logging facility that can provide
records of file migration and recall, Management Application Programming
Interface (DMAPI) handle, and result (success or failure). In addition,
the log records file system events such as threshold migration, reconfiguration,
and reconciliation. Additional flexibility is provided by specifying
different log files for each individual command and extending GPFS functionality
to send data to multiple Tivoli Storage Manager servers
from a single file system. The dsmrecall command is enhanced with
the option to order a file list so that tape access is optimized during
a recall, helping to reduce RTO.
Tivoli Storage Manager for Space Management
V6.3 clients for IBM AIX and Linux x86
are now 64 bit.
IBM Tivoli Storage Manager HSM for Windows V6.3
Tivoli Storage Manager HSM for Windows is designed to deliver space management
for Microsoft Windows New
Technology File System (NTFS) file systems. With a GUI, Tivoli Storage
Manager HSM for Windows helps administrators
define file migration policies. File migration eligibility is determined
by include and exclude policy criteria such as file type (extension)
and various criteria related to the age of a file (creation, modification,
last access). Tivoli Storage Manager HSM for Windows helps free administrators and users
from file system pruning tasks. In addition, Tivoli Storage
Manager HSM for Windows is designed to assist
administrators to more effectively manage Windows NTFS
disk storage by automatically migrating files selected, based on administrator
established policy, to less expensive storage devices while preserving Windows NTFS file accessibility.
V6.3 of Tivoli Storage Manager HSM for Windows has a new set of migration tools
and commands to move stub files from one file server to another file
server. This is performed without recalling the data to disk and
is optimized for minimal tape accesses, allowing administrators to
reconfigure HSM in order to adapt to changes, such as renaming host
or cluster names or after changing drive letters without the need
to recatalog files. Migration jobs are no longer based on the full
UNC path but only on the drive letter, allowing users to share the
same migration jobs between different nodes of a cluster.
IBM Tivoli Storage Manager for Databases
V6.3
Tivoli Storage Manager for Databases V6.3
Data Protection for Microsoft SQL Server user
interface for the Microsoft Windows platform
is designed to handle bigger and more complex production systems,
allowing users to quickly navigate and set data protection policies
for a Microsoft SQL server with hundreds of databases.
The Tivoli Storage Manager for Databases V6.3
Data Protection for Microsoft SQL Server user
interface (MMC-based) can now be utilized to turn Microsoft SQL
Server compression on and off both in the GUI and from the command
line.
Tivoli Storage Manager for Databases V6.3
Data Protection for Oracle enhancements:
- Ability to synchronize Tivoli Storage Manager with backup
history stored in the Oracle control file.
- Ability to specify certain Tivoli Storage
Manager API options within an Oracle RMAN script via the send command
rather than requiring separate options files.
- Better reporting of statistics - Users can now better gauge the
benefits of data deduplication and compression.
IBM System Storage Archive
Manager V6.3
IBM System Storage Archive
Manager V6.3 provides data retention capabilities that help meet requirements
for data retention and disposition. Its existing policy-based data
management capabilities help meet these needs through an open API.
IBM System Storage Archive Manager V6.3
is designed to help prevent the modification of data under its control
and the deletion of that data by unauthorized agents (individual or
program) prior to the expiration of the retention period. This helps
ensure that neither individuals nor programs can maliciously or accidentally
delete data under IBM System
Storage Archive Manager control. IBM System Storage Archive Manager V6.3,
based on IBM Tivoli Storage Manager V6.3,
incorporates many of the same enhancements and new features described
previously.
IBM Tivoli Storage Manager Suite
for Unified Recovery V6.3
IBM Tivoli Storage Manager Suite
for Unified Recovery V6.3 delivers a feature-rich storage management
software suite that consists of:
- IBM Tivoli Storage Manager Extended
Edition V6.3
- IBM Tivoli Storage Manager for Databases
V6.3
- IBM Tivoli Storage Manager for Enterprise
Resource Planning V6.3
- IBM Tivoli Storage Manager for Mail
V6.3
- IBM Tivoli Storage Manager for Space
Management V6.3
- IBM Tivoli Storage Manager for Storage
Area Networks V6.3
- IBM Tivoli Storage Manager for Virtual
Environments V6.3
- IBM Tivoli Storage Manager FastBack
V6.1
- IBM Tivoli Storage Manager FastBack
for Microsoft Exchange V6.1
- IBM Tivoli Storage Manager FastBack
for Bare Machine Recovery V6.1
Tivoli Storage Manager Suite for Unified Recovery
V6.3 offers simplified pricing and licensing based on a per terabyte
charge metric for data stored within Tivoli Storage
Manager primary storage pools and Tivoli Storage
Manager FastBack repositories.
For information about the products in this suite, refer to information
shown above for each individual product. For information about the Tivoli Storage
Manager FastBack products in this suite and more detail about Tivoli Storage
Manager Suite for Unified Recovery, refer to the announcement letters
listed in the Reference information section.
Product comparison
For a comparison of Tivoli Storage Manager, Tivoli Storage
Manager Extended Edition, and Tivoli Storage Manager Suite
for Unified Recovery, refer to
- http://www-01.ibm.com/software/tivoli/products/storage-mgr/productline/compare.html
For a complete list of the new functionalities, refer to the administrator
guide applicable for the individual Tivoli Storage
Manager product.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT)
containing details on accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
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Support for IBM Tivoli Storage Manager is extended
to the z/OS® platform. For more information, refer
to Software Announcement 211-374, dated October 11, 2011.
For more information about Tivoli Storage Manager Suite
for Unified Recovery, refer to Software Announcement 211-201, dated May 31, 2011.
For more information about Tivoli Storage Manager FastBack
V6.1, Tivoli Storage Manager
Fastback® for Microsoft Exchange V6.1, and Tivoli Storage
Manager FastBack for Bare Machine Recovery V6.1, refer to Software
Announcement 209-364, dated December 15, 2009.
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Program Program
number VRM name
5608-E01 6.3 IBM Tivoli Storage Manager
5608-E02 6.3 IBM Tivoli Storage Manager Extended Edition
5608-E03 6.3 IBM System Storage Archive Manager
5608-E04 6.3 IBM Tivoli Storage Manager for Databases
5608-E05 6.3 IBM Tivoli Storage Manager for Enterprise Resource
Planning
5608-E06 6.3 IBM Tivoli Storage Manager for Mail
5608-E07 6.3 IBM Tivoli Storage Manager for Storage Area Networks
5608-E12 6.3 IBM Tivoli Storage Manager for Space Management
5608-E13 6.3 IBM Tivoli Storage Manager HSM for Windows
5725-A44 6.3 IBM Tivoli Storage Manager for Virtual Environments
5724-Z12 6.3 IBM Tivoli Storage Manager Suite for Unified
Recovery
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Comprehensive education for IBM Tivoli products
is offered through Worldwide Tivoli Education Delivery Services.
A wide range of training options are available, including classes
led by instructors, learning on demand, on-site training, and blended
learning solutions.
For additional information, visit
- http://www-306.ibm.com/software/tivoli/education/
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Product information is available via the Offering Information website
- http://www.ibm.com/common/ssi
Also, visit the Passport Advantage® website
- http://www.ibm.com/software/passportadvantage
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The publications listed below will be available in English and
can be downloaded from the following website on the general availability
unless otherwise stated. Translated copies in selected languages will
be available for download within 60 days of the general availability
date unless otherwise stated. Refer to Note 1.
- http://publib.boulder.ibm.com/infocenter/tsminfo/v6r3/index.jsp
Order
Title number
IBM Tivoli Storage Manager for AIX Installation Guide, GC23-9781
V6.3
IBM Tivoli Storage Manager Server for AIX SC23-9769
Administrator's Guide, V6.3
IBM Tivoli Storage Manager for AIX Administrator's SC23-9775
Reference, V6.3
IBM Tivoli Storage Manager for SAN for AIX SC23-9797
Storage Agent User's Guide, V6.3
IBM Tivoli Storage Manager for HP-UX Installation GC23-9782
Guide, V6.3
IBM Tivoli Storage Manager for HP-UX Server SC23-9770
Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for HP-UX SC23-9776
Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for HP-UX SC23-9798
Storage Agent User's Guide, V6.3
IBM Tivoli Storage Manager for Oracle Solaris GC23-9784
Installation Guide, V6.3
IBM Tivoli Storage Manager Server for Oracle SC23-9772
Solaris Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Oracle SC23-9778
Solaris Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Oracle SC23-9800
Solaris Storage Agent User's Guide, V6.3
IBM Tivoli Storage Manager for Linux Installation GC23-9783
Guide, V6.3
IBM Tivoli Storage Manager Server for Linux SC23-9771
Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Linux SC23-9777
Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Linux SC23-9799
Storage Agent User's Guide, V6.3
IBM Tivoli Storage Manager for Windows Installation GC23-9785
Guide, V6.3
IBM Tivoli Storage Manager Server for Windows SC23-9773
Administrator's Guide, V6.3
IBM Tivoli Storage Manager Server for Windows SC23-9779
Administrator's Reference, V6.3
IBM Tivoli Storage Manager for SAN for Windows SC23-9553
Storage Agent User's Guide, V6.3
IBM Tivoli Storage Manager Server Messages and Error SC27-2877
Codes, V6.3
IBM Tivoli Storage Manager Client Messages and SC27-2878
Application Programming Interface Return Codes, V6.3
IBM Tivoli Storage Manager Performance and Tuning GC23-9788
Guide, V6.3
IBM Tivoli Storage Manager Problem Determination GC23-9789
Guide, V6.3
IBM Tivoli Storage Manager Using the Application SC23-9793
Program Interface Guide, V6.3
IBM Tivoli Storage Manager Upgrade and Migration GC27-4017
Guide for V5 Servers, V6.3
IBM Tivoli Storage Manager for UNIX® and Linux: SC23-9791
Backup-Archive Clients Installation and User's
Guide, V6.3
IBM Tivoli Storage Manager for Windows: Backup-Archive SC23-9792
Clients Installation and User's Guide, V6.3
IBM Tivoli Storage Manager for Space Management for SC23-9794
UNIX and Linux User's Guide, V6.3
IBM Tivoli Storage Manager HSM for Windows User's SC23-9795
Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection SC27-4021
for Lotus® Domino UNIX and Linux Installation and
User's Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection SC27-4022
for Lotus Domino for Window's Installation and User's
Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection GC27-4009
for Microsoft Exchange Server Installation and
User's Guide, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection GC27-4011
for Microsoft Exchange Server Messages, V6.3
IBM Tivoli Storage Manager for Mail: Data Protection SC27-4015
for Lotus Domino Messages, V6.3
IBM Tivoli Storage Manager for Enterprise Resource SC33-6340
Planning: Data Protection for SAP Installation and
User's Guide for Oracle, V6.3
IBM Tivoli Storage Manager for Enterprise Resource SC33-6341
Planning: Data Protection for SAP Installation and
User's Guide for DB2, V6.3
IBM Tivoli Storage Manager for Enterprise Resource SC27-4016
Planning: Data Protection for SAP Messages, V6.3
IBM Tivoli Storage Manager for Databases: SC27-4019
Data Protection for Oracle for UNIX and Linux
Installation and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases: SC27-4014
Data Protection for Oracle for UNIX and Linux
Messages, V6.3
IBM Tivoli Storage Manager for Databases: SC27-4020
Data Protection for Oracle for Windows
Installation and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases: Data GC27-4010
Protection for Microsoft SQL Server Installation
and User's Guide, V6.3
IBM Tivoli Storage Manager for Databases: Data GC27-4012
Protection for Microsoft SQL Server Messages, V6.3
IBM Tivoli Storage Manager for Virtual Environments: SC27-2898
Data Protection for VMware Installation and User's
Guide, V6.3
Note 1: The following publications will be available by the dates
shown below:
IBM Tivoli Storage Manager Performance and Tuning Guide, V6.3
Language Available by
English November 21, 2011
Translated copies January 20, 2012
IBM Tivoli Storage Manager Problem Determination Guide, V6.3
Language Available by
English December 21, 2011
Translated copies February 21, 2012
The Publications Center
- http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders
are via credit card (in the U.S.) or customer number for 20 countries.
A large number of publications are available online in various file
formats, and they can all be downloaded by all countries, free of
charge, where IBM does business.
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Specified operating environment
Hardware and software requirements
Tivoli Storage Manager supported devices
Refer to the following websites for the list of devices that are
supported by Tivoli Storage Manager (5608-E01), Tivoli Storage
Manager Extended Edition (5608-E02), and IBM System Storage Archive Manager (5608-E03).
Libraries that have more than 4 drives or more than 48 tape slots
require a license for Tivoli Storage Manager Extended
Edition.
For Tivoli Storage Manager supported devices for AIX,
HP-UX, Solaris, and Windows, visit
- http://www.ibm.com/software/sysmgmt/products/support/IBM_TSM_Supported_Devices_for_AIXHPSUNWIN.html
For Tivoli Storage Manager supported devices for Linux,
visit
- http://www.ibm.com/software/sysmgmt/products/support/IBM_TSM_Supported_Devices_for_Linux.html
Hardware and software requirements for the Tivoli Storage
Manager V6.3 products are available at the website listed with each
product below.
IBM Tivoli Storage Manager V6.3 (refer
to Note 1)
- http://www.ibm.com/support/docview.wss?&uid=swg21243309
IBM Tivoli Storage Manager Extended
Edition V6.3 (refer to Note 1)
- http://www.ibm.com/support/docview.wss?&uid=swg21243309
IBM System Storage Archive
Manager V6.3 (refer to Note 1)
- http://www.ibm.com/support/docview.wss?&uid=swg21243309
IBM Tivoli Storage Manager for Enterprise
Resource Planning V6.3
- http://www.ibm.com/support/docview.wss?&uid=swg21219410
IBM Tivoli Storage Manager for Mail
V6.3
- http://www.ibm.com/support/docview.wss?&uid=swg21219345
IBM Tivoli Storage Manager for Storage
Area Networks V6.3
- http://www.ibm.com/support/docview.wss?&uid=swg21321214
IBM Tivoli Storage Manager for Space
Management V6.3
- http://www.ibm.com/support/docview.wss?&uid=swg21321200
IBM Tivoli Storage Manager for HSM
for Windows V6.3
- http://www.ibm.com/support/docview.wss?uid=swg21319299
IBM Tivoli Storage Manager for Databases
V6.3
- http://www.ibm.com/support/docview.wss?uid=swg21218747
IBM Tivoli Storage Manager for Virtual
Environments V6.3
- http://www.ibm.com/support/docview.wss?uid=swg21505139
For technical requirements for Tivoli Storage
Manager Suite for Unified Recovery V6.3, refer to the individual product
websites listed above.
Note 1: Tivoli Storage Manager V6.3, Tivoli Storage
Manager Extended Edition V6.3, and IBM System Storage Archive Manager V6.3
have the same hardware, software, and supported device requirements.
The program's specifications and specified operating environment
information may be found in documentation accompanying the program,
if available, such as a readme file, or other information published
by IBM, such as an announcement letter. Documentation
and other program content may be supplied only in the English language.
Companion products
Tivoli Storage Manager customers may consider
purchasing IBM Tivoli Storage Manager FastBack
for Workstations. Tivoli Storage Manager FastBack
for Workstations is a real-time, continuous data protection solution
specifically designed for laptops and desktops. Tivoli Storage
Manager can be used with Tivoli Storage Manager FastBack
for Workstations to provide off-machine protection when a user is
connected, so real-time backups still occur. Tivoli Storage
Manager provides off-site copies of backup data for vaulting, auditable
disaster recovery plan, and tape and media management.
Customers who have a SAN environment may consider purchasing IBM Tivoli Storage
Productivity Center in addition to Tivoli Storage
Manager. The customer can benefit from the ability to more fully
manage their storage environment, including backup and recovery, management
of disk performance, management of the physical network of the SAN,
logical connections between the devices, and capacity management of
file systems and databases. Additionally, IBM Tivoli Storage
Productivity Center for Data complements Tivoli Storage
Manager. The customer who leverages these products can benefit from
the ability to extend policies and file reports to directly initiate
a Tivoli Storage Manager's backup or archive
when certain threshold conditions are met, or in the case of file
reports, if conditions deem it necessary.
Performance considerations
The Tivoli Storage Manager product's performance
will vary depending upon your particular configuration, the client
and server options, and customization.
Planning information
Direct customer support
Installation and technical support is provided by
Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact
your IBM representative or visit
- http://www.ibm.com/support
Packaging
Tivoli Storage Manager V6.3 products are distributed
with:
- International Program License Agreement (Z125-3301)
- License Information document
- DVD media
- Publications (refer to the Publications section)
This program, when downloaded from a website, contains the applicable IBM license
agreement and License Information document, if appropriate, and will
be presented for acceptance at the time of installation of the program.
For future reference, the license and License Information document
will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
Tivoli Storage Manager V6.3 products use the
security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communication facilities.
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IBM Software Services has the breadth, depth,
and reach to manage your services needs. You can leverage the deep
technical skills of our lab-based, software services team and the
business consulting, project management, and infrastructure expertise
of our IBM Global Services team. Also, we extend our IBM Software
Services reach through IBM Business Partners to provide
an extensive portfolio of capabilities. Together, we provide the global
reach, intellectual capital, industry insight, and technology leadership
to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact
a Software Services sales specialist, visit
- http://www.ibm.com/software/sw-services/
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Licensing metric definitions
Client Device
Client Device is a unit of measure by which the program can be
licensed. A Client Device is a single user computing device or special
purpose sensor or telemetry device that requests the execution of
or receives for execution a set of commands, procedures, or applications
from or provides data to another computer system that is typically
referred to as a server or is otherwise managed by the server. Multiple
Client Devices may share access to a common server. A Client Device
may have some processing capability or be programmable to allow a
user to do work. Examples include, but are not limited to actuators,
appliances, automated teller machines, automatic meter readers, cash
registers, disk drives, desktop computers, kiosks, notebook computers,
personal digital assistant, point-of-sale terminals, sensors, smart
meters, tape drives, and technical workstations. Licensee must obtain
entitlements for every Client Device which runs, provides data to,
uses services provided by, or otherwise accesses the Program and for
every other computer or server on which the program is installed.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed.
The number of PVU entitlements required is based on the processor
technology (defined within the PVU Table by processor value, brand,
type, and model number at
- http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html
and the number of processors made available to the program. IBM continues
to define a processor, for the purpose of PVU-based licensing, to
be each processor core on a chip. A dual-core processor chip, for
example, has two processor cores.
Licensee can deploy the program using either full capacity licensing
or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity
Licensing Terms (refer to the webpage below). If using full capacity
licensing, licensee must obtain PVU entitlements sufficient to cover
all activated processor cores* in the physical hardware environment
made available to or managed by the program, except for those servers
from which the program has been permanently removed. If using virtualization
capacity licensing, licensee must obtain entitlements sufficient to
cover all activated processor cores made available to or managed by
the program, as defined according to the Virtualization Capacity License
Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html
* An activated processor core is a processor core that is available
for use in a physical or virtual server, regardless of whether the
capacity of the processor core can be or is limited through virtualization
technologies, operating system commands, BIOS settings, or similar
restrictions.
Instead of the entitlements required for the program directly,
licensee must obtain PVU entitlements for this program sufficient
to cover the processor cores for the systems on which the resources
managed or processed by the program reside.
Terabyte
Terabyte is a unit of measure by which the program can be licensed.
A terabyte is 2 to the 40th power bytes. Licensee must obtain an
entitlement for each terabyte of storage available to the program.
IBM System Storage Archive
Manager Terabyte capacity
IBM System Storage Archive
Manager Terabyte capacity includes primary disk storage pool size
combined with the amount of utilized primary removable media storage
used by the IBM System Storage Archive
Manager server.
Capacity does not include:
- Copy storage pools for the space-managed data that reside on disk.
- Copy storage pools for the space-managed data that reside on removable
media.
- Space used on the IBM Tivoli Storage
Manager server for any purpose other than the primary storage of space-managed
data.
- Disk on the host being space managed.
A virtual tape library (VTL) is considered a removable media device,
so capacity is based on utilization.
The minimum amount of capacity that can be purchased is 1 terabyte.
Partial capacity will be rounded up to the next whole number of
terabytes.
Additional capacity must be added in increments of 1 terabyte.
Tiered Terabytes (1-12), (13-32), (33-64), (65-100), (101-250),
(251+)
Terabyte (1-12), terabyte (13-32), terabyte (33-64), terabyte (65-100),
terabyte (101-250), and terabyte (251+) is a unit of measure by which
the program can be licensed. Proofs of Entitlement (PoEs) are based
on the number of terabytes available to the program. A terabyte is
2 to the 40th power bytes. Licensee must obtain sufficient entitlements
required for licensee's environment. The entitlements are specific
to the program and may not be exchanged, interchanged, or aggregated
with entitlements of another program.
Instead of the entitlements required for the program directly,
Licensee must obtain terabyte entitlements for the program sufficient
to cover the storage managed by the program.
IBM Tivoli Storage Manager Suite
for Unified Recovery Terabyte capacity
Tiered terabytes (1-100), (101-250), (251-500), (501-750), (751-1,250),
(1,251-2,000), (2001+)
Terabyte (1-100), terabyte (101-250), terabyte (251-500), terabyte
(501-750), terabyte (751-1,250), terabyte (1,251-2,000), terabyte
(2,001+) is a unit of measure by which the program can be licensed.
PoEs are based on the number of terabytes available to the program.
A terabyte is 2 to the 40th power bytes. Licensee must obtain sufficient
entitlements required for licensee's environment. The entitlements
are specific to the program and may not be exchanged, interchanged,
or aggregated with entitlements of another program.
Instead of the entitlements required for the program directly,
licensee must obtain terabyte entitlements for the program sufficient
to cover the storage managed by the program.
For Tivoli Storage Manager Suite for Unified Recovery,
Licensee must obtain sufficient entitlements required for all data
stored in the designated Tivoli Storage Manager primary
storage pool volumes and for all data stored in the designated Tivoli Storage
Manager FastBack repository volumes.
Pricing examples
Pricing examples for Tivoli Storage Manager
The following examples are provided to illustrate the customer's
licensing requirements.
References to processor-based licensing do not represent
the actual number of entitlements required. Entitlement requirements
are Value Unit-based. Processors referenced in these examples represent
the designated measurement on which the required number of Value Unit
entitlements will be calculated. The number of Value Units required
per processor will depend on the processor type.
Notes:
- A PoE for IBM Tivoli Storage Manager Extended
Edition is required to use any of the following function: node replication
(and the use of REPLICATE NODE command as a target server), disaster
recovery manager, Network Data Management Protocol (NDMP), support
of tape libraries (including virtual tape libraries) with more than
4 drives or more than 48 slots.
- An IBM Tivoli Storage Manager Extended
Edition server can only be used to manage IBM Tivoli Storage
Manager Extended Edition components or clients.
- A Tivoli Storage Manager Extended Edition server
can act as a target server for disaster recovery purposes for Tivoli Storage
Manager servers.
- The use of node replication (REPLICATE NODE command) requires
the same end-user entitlements for both the server that sends the
data (source server) and the server that receives the data (target
server).
- If a NetApp Network Attached Storage (NAS) device is backed up
using Common Internet File System (CIFS) or Network File System (NFS),
entitlement for either IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition is required for that NAS device.
- An IBM Tivoli Storage Manager for Storage
Area Networks entitlement is required for each IBM Tivoli Storage
Manager server that is sharing a library where an IBM Tivoli Storage
Manager acts as the library manager. An entitlement is required for
each library client and library manager. An IBM Tivoli Storage
Manager for Storage Area Networks license entitlement is required
for each system that performs LAN-free operations.
- When using Processor Value Unit based licensing, license entitlements
for IBM Tivoli Storage Manager or IBM Tivoli Storage
Manager Extended Edition are required for all managed servers including
the managing server. Licensing entitlement is Processor Value Unit
based and both full capacity and sub-capacity licensing is offered.
- Client Device entitlements for IBM Tivoli Storage
Manager and IBM Tivoli Storage Manager Extended
Edition are interchangeable.
Scenario 1: The customer wants to do basic archiving and retrieval
for all of the LAN-connected servers in its network. The customer
environment consists of the following:
- 20 Client devices (laptops)
- 10 4-way servers
- Five 8-way mail servers
- Five 16-way database servers
- One 32-way server
- One 8-way managing server
The customer must obtain the following entitlements for IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition:
Systems managed Quantity in Total client
customer device
environment entitlements
required
Client devices 20 20
Total client device entitlements 20
Systems managed Quantity in Processor
customer entitlements
environment required
4-way 10 40
8-way 5 40
16-way 5 60
32-way 1 32
8-way (managing server) 1 8
Total processor entitlements 200
The customer must obtain the following additional entitlements
for IBM Tivoli Storage Manager for Databases:
Systems managed Quantity in Processor
customer entitlements
environment required
16-way 5 80
Total processor entitlements 80
Note: This example is valid for any database application supported
by IBM Tivoli Storage Manager for Databases.
IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition is required for each system with a database managed by IBM Tivoli Storage
Manager for Databases.
The customer must obtain the following additional entitlements
for IBM Tivoli Storage Manager for Mail:
Systems managed Quantity in Processor
customer entitlements
environment required
8-way 5 40
Total processor entitlements 40
Note: This example is valid for any mail application supported
by IBM Tivoli Storage Manager for Mail.
IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition is required for each system with a mail server managed by IBM Tivoli Storage
Manager for Mail.
Scenario 2: Assume the customer in Scenario 1 has a SAN and wants
to do LAN-free backup using IBM Tivoli Storage
Manager for Storage Area Networks. The customer must obtain the following
entitlements for IBM Tivoli Storage Manager for Storage
Area Networks in addition to the entitlements required in Scenario
1:
Systems managed Quantity in Processor
customer entitlements
environment required
4-way 10 40
8-way 5 40
16-way 5 80
32-way 1 32
8-way (managing server)
Total processor entitlements 200
Notes:
- In this scenario, the managing server is also acting as the library
manager and the customer wants to do LAN-free operations on all servers
in their environment.
- IBM Tivoli Storage Manager for Storage
Area Networks can be used with IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition. Entitlement for IBM Tivoli Storage
Manager for Storage Area Networks is in addition to IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition.
- IBM Tivoli Storage Manager for Storage
Area Networks includes a component called Tivoli SANergy®.
The use of this component is limited to LAN-free backup and restore
to disk.
Scenario 3: VMware environment with VMware Consolidated Backup
(VCB) or VMware vStorage API
The customer environment consists of the following:
- ESX server 1 with four virtual servers, three running as file
servers, and the fourth running as a SQL server.
- ESX server 2 with four virtual servers, three running as file
servers, and the fourth running as a Microsoft Exchange
server.
- Both ESX servers are backed up using the vStorage API or VCB from
a proxy server.
- Each virtual machine is assigned one processor core.
- The customer is backing up only the file servers.
Notes:
- The IBM Tivoli Storage Manager or IBM Tivoli Storage
Manager Extended Edition full capacity entitlement requires that all
physical system cores on the VMware ESX servers, being backed up by
the proxy server, are to be entitled.
- The IBM Tivoli Storage Manager or IBM Tivoli Storage
Manager Extended Edition sub-capacity entitlement requires that the
virtual cores, assigned to virtual machines on the VMware ESX servers
being backed up by the proxy server, are to be entitled.
- The VCB (or VMware vStorage API) proxy server does not require
entitlement for Tivoli Storage Manager, Tivoli Storage
Manager Extended Edition, or Tivoli Storage Manager for Virtual
Environments.
Full capacity requirement
Quantity of processor
core entitlements ESX 1 ESX 2 Proxy server
required (4 way) (4 way) (4 way) Total
TSM or TSM Extended
Edition 4 4 0 8
Sub-capacity requirement
Quantity of processor
core entitlements ESX 1 ESX 2 Proxy server
required (4 way) (4 way) (4 way) Total
TSM or TSM Extended
Edition 3 3 0 6
Note: Only the virtual machines running as file servers require
entitlement. Since these are the only machines being backed up, the
customer does not back up the fourth virtual machine.
Scenario 4: VMware environment with IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition backup agent installed inside a virtual machine and the customer
is backing up Oracle and Microsoft Exchange
The customer environment consists of the following:
- ESX server 1 with four virtual servers, three running as file
servers, and the fourth running as an Oracle server.
- ESX server 2 with four virtual servers, three running as file
servers, and the fourth running as a Microsoft Exchange
server.
- Each virtual machine is assigned one processor core.
Notes:
- The full capacity IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition entitlement requirement is based on physical system cores
and not virtual cores.
- The sub-capacity IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition entitlement requirement is based on virtual cores.
Full capacity requirements
Quantity of processor
core entitlements ESX 1 ESX 2
required (4 way) (4 way) Total
TSM or TSM Extended
Edition 4 4 8
TSM for Databases 4 0 4
TSM for Mail 0 4 4
Note: If VMware VMotion is running across all ESX servers, enabling
migration of virtual machines between the two ESX servers, then the
ESX cluster is treated as the server at full capacity, which requires
all cores on all ESX servers to be entitled. If VMotion is running
in the above scenario, then IBM Tivoli Storage Manager Extended Edition, IBM Tivoli Storage
Manager for Databases, and IBM Tivoli Storage
Manager for Mail will each require eight cores to be entitled.
Sub-capacity requirements
Quantity of processor
core entitlements ESX 1 ESX 2
required (4 way) (4 way) Total
TSM or TSM Extended
Edition 4 4 8
TSM for Databases 1 0 1
TSM for Mail 0 1 1
Note: If VMware VMotion is running across all ESX servers, enabling
migration of virtual machines between the two ESX servers, entitlement
requirements would not change from the above required entitlements.
Scenario 5: VMware environment with IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition backup agent running inside a virtual machine
The customer environment consists of the following:
- ESX server 1 with four virtual servers, three running as file
servers, and the fourth running as an Oracle server.
Notes:
- The full capacity IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition entitlement requirement is based on physical system cores
and not virtual cores.
- The sub-capacity IBM Tivoli Storage
Manager or IBM Tivoli Storage Manager Extended
Edition entitlement requirement is based on virtual cores.
Full capacity requirements
Quantity of processor
core entitlements ESX 1
required (4 way) Total
TSM or TSM Extended
Edition 4 4
TSM for Databases 4 4
Sub-capacity requirements
Quantity of processor
core entitlements ESX 1
required (4 way) Total
TSM or TSM Extended
Edition 4 4
TSM for Databases 1 1
Pricing examples for IBM System
Storage Archive Manager
Scenario 1
A customer has an IBM System
Storage Archive Manager server with a 5 Terabyte (TB) primary
disk storage pool and a removable media storage pool that will store
4 TB of data within the next 12 months. The data in the primary storage
pools will be copied for off-site protection to a copy pool. The
customer has designated 10 TB of removable media for a copy storage
pool.
The customer needs to purchase 9 TB of IBM System Storage Archive Manager.
Primary disk Removable Capacity Required
Storage Pool media storage entitlements
pool
5 TB 4 TB 9 TB 9 TB of IBM
System Storage
Archive Manager
for Windows
Scenario 2 (additional capacity)
A customer had purchased 9 TBs of IBM System Storage Archive Manager. 12
months after that initial purchase, the customer is managing 9 TB
of data. Over the next 12 months the customer estimates they will
need to manage an additional 2.4 TB worth of data.
The customer should purchase an additional 3 TB of IBM System Storage Archive Manager.
Primary disk Removable Capacity Required
Storage Pool media storage entitlements
pool
5 TB 6.4 TB 11.4 TB 12 TB of IBM
System Storage
Archive Manager
for Windows
Pricing examples for Tivoli Storage Manager HSM for Windows
Entitlement for Tivoli Storage Manager HSM for Windows is based on the TB capacity being
space managed (migrated). Capacity is defined as the primary HSM disk
storage pool size combined with the amount of utilized HSM removable
media storage pool. Storage pools are configured on the IBM Tivoli Storage
Manager server. The minimum amount of capacity that can be purchased
is 1 TB. Partial capacity will be rounded up to the next whole number
of TB. Additional capacity must be added in multiples of 1 TB. Capacity
does not include:
- Copy storage pools for the space-managed data that reside on disk
- Copy storage pools for the space-managed data that reside on removable
media
Scenario 1
A customer wants to space manage 4.25 TB of files from six Microsoft Windows file
servers. This means 4.25 TB of files will be migrated from their
current location to the Tivoli Storage Manager server's
primary HSM storage pools. The migrated files will be replaced with
references to the original file. The data in the primary HSM storage
pools will be copied for off-site protection to a copy pool. The
customer has designated 0.25 TB of disk for an HSM disk storage pool,
4 TB for a HSM removable media storage pool, and 6 TB of removable
media for a copy storage pool.
The customer needs to purchase 5 TB of Tivoli Storage
Manager HSM for Windows.
HSM disk HSM removable Capacity Required
storage pool media storage entitlements
pool
0.25 TB 4 TB 4.25 TB 5 TB of
Tivoli Storage
Manager HSM
for Windows
Scenario 2 (additional capacity):
A customer had purchased 5 TB of Tivoli Storage
Manager HSM for Windows. Over the last 12 months,
the customer consumed the 5 TB of HSM capacity they purchased initially
in addition to an additional 1 TB. Over the next 12 months they expect
the amount of space managed data will grow to 9 TB total. They will
continue to keep the 0.25 TB for the HSM disk storage pool and thus
store the remaining 8.75 TB in the removable media storage pool.
The customer should purchase an additional 4 TB of Tivoli Storage
Manager HSM for Windows.
HSM disk HSM removable Capacity Required
storage pool media storage entitlements
pool
0.25 TB 8.75 TB 9 TB 9 TB of
Tivoli Storage
Manager HSM
for Windows
Pricing examples for Tivoli Storage Manager for Virtual
Environments
Protecting VMware environments using Tivoli Storage
Manager for Virtual Environments
The customer environment consists of the following:
- vSphere (host) 1 with 12 virtual machines (guests).
- vSphere (host) 2 with 19 virtual machines (guests).
- All of the guests on both vSphere servers (hosts) are protected
using Tivoli Storage Manager for Virtual Environments
V6.2.
Notes:
- Either IBM Tivoli Storage Manager or IBM Tivoli Storage
Manager Extended Edition are prerequisite products for Tivoli Storage
Manager for Virtual Environments and require entitlement on all physical
system cores on the vSphere hosts. This entitlement applies only
to the vSphere hosts protected by Tivoli Storage
Manager for Virtual Environments.
- Tivoli Storage Manager for Virtual Environments
is physically installed on a centralized vStorage backup server, which
is a secondary or proxy machine that is used to perform the backup
using the vStorage application programming interface (API). This
secondary or proxy machine can be either a physical machine or a virtual
machine. A single vStorage backup server can be used to protect one
or more virtual machines that reside on one or more vSphere servers.
The customer can use one or more vStorage backup servers.
- Entitlements for Tivoli Storage Manager for Virtual
Environments, Tivoli Storage Manager, and Tivoli Storage
Manager Extended Edition are not required on the vStorage backup server.
Tivoli Storage Manager for Virtual Environment, Tivoli Storage
Manager, and Tivoli Storage Manager Extended Edition entitlements
are only required for the managed environment, which is the processor
cores on the vSphere hosts running the virtual machines being protected.
- Tivoli Storage Manager for Virtual Environments
can also be licensed under sub-capacity software licensing terms,
if required. Processor Value Unit (PVU) sub-capacity licensing lets
you license an eligible software product for less than the full capacity
(or total number of processors) of your server or group of servers.
It provides the licensing granularity needed to leverage various
multicore chip and virtualization technologies. The sub-capacity
software licensing terms are documented in the International Passport Advantage Agreement (IPAA)
Attachment for Sub-capacity Licensing Terms (Sub-capacity Licensing
Attachment).
Full capacity requirement
Scenario 1 - use a single vStorage backup server to protect both
vSphere hosts
vStorage
Quantity of processor vSphere vSphere backup
core entitlements host 1 host 2 server
required (4 way) (8 way) (2 way) Total
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition 4 8 0 12
Tivoli Storage Manager
for Virtual
Environments 4 8 0 12
Scenario 2 - use two (2 way) vStorage backup servers to protect
only the larger vSphere host
vStorage vStorage
Quantity of processor vSphere vSphere backup backup
core entitlements host 1 host 2 server 1 server 2
required (4 way) (8 way) (2 way) (2 way) Total
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition 0 8 0 0 8
Tivoli Storage Manager
for Virtual
Environments 0 8 0 0 8
Pricing example for Tivoli Storage Manager Suite
for Unified Recovery
Tivoli Storage Manager Suite for Unified recovery
uses a tiered TB pricing model. The model consists of seven tiers
that are to be used cumulatively. All tiers must be used in order
(begin with the first tier and move on to the second tier, and so
on) to arrive at the desired total amount of TB.
Based on the actual TB tiers, the following example is an illustration,
using variables for prices, that shows how to calculate the prices:
Tier TB range $K/TB
(actual)
1-100 x
101-250 y
251-500 z
501-750 a
751-1,250 b
1,251-2,000 c
2,001+ d
Total TB How it is charged
ordered
50 TB (x * 50 TB)
150 TB (x * 100 TB) + (y * 50 TB)
500 TB (x * 100 TB) + (y * 150 TB) + (z * 250 TB)
1,200 TB (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
(a * 250 TB) + (b * 450 TB)
1,800 TB (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
(a * 250 TB) + (b * 500 TB) + (c * 550 TB)
2,500 TB (x * 100 TB) + (y * 150 TB) + (z * 250 TB) +
(a * 250 TB) + (b * 500 TB) + (c * 750 TB) +
(d * 500 TB)
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This product is only available via Passport
Advantage. It is not available as shrinkwrap.
Product group: Tivoli Storage Management
Product category: Tivoli Storage Manager
PID
Product Identifier Descriptions number
IBM Tivoli Storage Manager 5608-E01
IBM Tivoli Storage Manager Extended Edition 5608-E02
IBM System Storage Archive Manager 5608-E03
IBM Tivoli Storage Manager for Databases 5608-E04
IBM Tivoli Storage Manager for Enterprise Resource 5608-E05
Planning
IBM Tivoli Storage Manager for Mail 5608-E06
IBM Tivoli Storage Manager for Storage Area Networks 5608-E07
IBM Tivoli Storage Manager for Space Management 5608-E12
IBM Tivoli Storage Manager HSM for Windows 5608-E13
IBM Tivoli Storage Manager for Virtual Environments 5725-A44
IBM Tivoli Storage Manager Suite for Unified Recovery 5724-Z12
Passport Advantage customer:
Media pack entitlement details
Customers with active maintenance or subscription for the products
listed are entitled to receive the corresponding media pack.
Media pack description and entitled Maintenance
offerings description Part number
IBM TSM V6.3 MP ML BJ0ZEML
IBM TSM EE V6.3 MP ML BJ0ZFML
IBM SSAM V6.3 MP ML BJ0ZGML
IBM TSM ERP V6.3 MP ML BJ0ZHML
IBM TSM MAIL V6.3 MP ML BJ0ZIML
IBM TSM SAN V6.3 MP ML BJ0ZJML
IBM TSM SM V6.3 MP ML BJ0ZKML
IBM TSM HSM V6.3 MP ML BJ0ZLML
IBM TSM DB V6.3 MP ML BJ0ZDML
IBM TSM VE V6.3 MP ML BJ0ZMML
IBM TSM SUR V6.3 MP ML BJ0ZVML
Current licensees
Current licensees, with support in effect,
will receive instructions on how to order this update.
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport
Advantage
Passport Advantage allows you
to have a common anniversary date for Software Subscription and Support
(SW S&S) renewals, which can simplify management and budgeting
for eligible new versions and releases (and related technical support)
for your covered products. The anniversary date, established at the
start of your Passport Advantage Agreement,
will remain unchanged while your Passport
Advantage Agreement remains in effect. New software purchases
will initially include twelve full months of Software Subscription
and Support (also referred to as Software Maintenance). Software
Subscription and Support in the second year (the first year of renewal)
can be prorated to be coterminous with your common anniversary date.
Thereafter, all Software Subscription and Support (Software Maintenance)
will renew at the common anniversary date for twelve full months of
Software Subscription and Support (Software Maintenance).
Refer to the IBM International Passport
Advantage Agreement and to the IBM Software
Support Handbook for specific terms relating to, and a more complete
description of, technical support provided through Software Subscription
and Support (Software Maintenance).
The quantity to be specified for the Passport
Advantage part numbers in the following tables is per 10 Processor
Value Units, per client device, and per terabyte. To order for Passport Advantage, specify the
desired part number and quantity.
Description Part number
IBM Tivoli Storage Manager
10 Processor Value Units:
License and SW S&S 12 Months D56FULL
(Refer to Note 1)
Annual SW S&S Renewal E029KLL
SW S&S Reinstatement 12 Months D56FWLL
Lnx on z - License and SW S&S 12 Months D56Q5LL
Lnx on z - Annual SW S&S Renewal E02B7LL
Lnx on z - SW S&S Reinstatement 12 Months D56Q6LL
Tradeup from Tivoli Storage Manager Express
License and SW S&S 12 Months D59V5LL
Client devices:
License and SW S&S 12 Months D5158LL
Annual SW S&S Renewal E00AJLL
SW S&S Reinstatement 12 Months D515ALL
IBM Tivoli Storage Manager Extended Edition
10 Processor Value Units:
License and SW S&S 12 Months D56FELL
(Refer to Note 1)
Annual SW S&S Renewal E029ELL
SW S&S Reinstatement 12 Months D56FFLL
Lnx on z - License and SW S&S 12 Months D56FJLL
Lnx on z - Annual SW S&S Renewal E029GLL
Lnx on z - SW S&S Reinstatement 12 Months D56FKLL
Tradeup from Tivoli Storage Manager
License and SW S&S 12 Months D56FILL
Tradeup from Tivoli Storage Manager Express
License and SW S&S 12 Months D59V6LL
Client devices:
License and SW S&S 12 Months D51MKLL
Annual SW S&S Renewal E00IALL
SW S&S Reinstatement 12 Months D51MMLL
Note 1: Client licenses are interchangeable between IBM Tivoli Storage
Manager and IBM Tivoli Storage Manager Extended
Edition.
IBM Tivoli Storage Manager for Storage Area Networks
10 Processor Value Units:
License and SW S&S 12 Months D56FPLL
Annual SW S&S Renewal E029ILL
SW S&S Reinstatement 12 Months D56FQLL
Client devices:
License and SW S&S 12 Months D51MYLL
Annual SW S&S Renewal E00IELL
SW S&S Reinstatement 12 Months D51N0LL
IBM Tivoli Storage Manager for Space Management
10 Processor Value Units:
License and SW S&S 12 Months D56FLLL
Annual SW S&S Renewal E029HLL
SW S&S Reinstatement 12 Months D56FMLL
IBM Tivoli Storage Manager for Mail
10 Processor Value Units:
License and SW S&S 12 Months D56Q3LL
Annual SW S&S Renewal E02B6LL
SW S&S Reinstatement 12 Months D56Q4LL
Lnx on z - License and SW S&S 12 Months D56Q1LL
Lnx on z - Annual SW S&S Renewal E02B5LL
Lnx on z - SW S&S Reinstatement 12 Months D56Q2LL
Tradeup from Tivoli Storage Manager Express® MS
Exchange License and SW S&S 12 Months D59V4LL
IBM Tivoli Storage Manager HSM for Windows
Per terabytes:
License and SW S&S 12 Months D55H5LL
Annual SW S&S Renewal E01ZBLL
SW S&S Reinstatement 12 Months D55H6LL
IBM Tivoli Storage Manager for Enterprise Resource
Planning
10 Processor Value Units:
License and SW S&S 12 Months D56F7LL
Annual SW S&S Renewal E029CLL
SW S&S Reinstatement 12 Months D56FBLL
IBM Tivoli Storage Manager for Virtual Environments
10 Processor Value Units:
License and SW S&S 12 Months D0I2SLL
Annual SW S&S Renewal E0BI0LL
SW S&S Reinstatement 12 Months D0I2TLL
IBM Tivoli Storage Manager for Databases
10 Processor Value Units:
License and SW S&S 12 Months D56D9LL
Annual SW S&S Renewal E028WLL
SW S&S Reinstatement 12 Months D56DALL
Tradeup from Tivoli Storage Manager Express MS SQL
License and Software Maintenance 12 Months D59V3LL
IBM System Storage Archive Manager
Per Terabyte (1-12)
License and SW S&S 12 Months D61H2LL
Per Terabyte (1-12)
Annual SW S&S Renewal E040YLL
Per Terabyte (1-12)
SW S&S Reinstatement 12 Months D61H3LL
Per Terabyte (13-32)
License and SW S&S 12 Months D61G7LL
Per Terabyte (13-32)
Annual SW S&S Renewal E040ILL
Per Terabyte (13-32)
SW S&S Reinstatement 12 Months D61G8LL
Per Terabyte (33-64)
License and SW S&S 12 Months D61GHLL
Per Terabyte (33-64)
Annual SW S&S Renewal E040NLL
Per Terabyte (33-64)
SW S&S Reinstatement 12 Months D61GILL
Per Terabyte (65-100)
License and SW S&S 12 Months D61GJLL
Per Terabyte (65-100)
Annual SW S&S Renewal E040PLL
Per Terabyte (65-100)
SW S&S Reinstatement 12 Months D61GKLL
Per Terabyte (101-250)
License and SW S&S 12 Months D61GLLL
Per Terabyte (101-250)
Annual SW S&S Renewal E040QLL
Per Terabyte (101-250)
SW S&S Reinstatement 12 Months D61GMLL
Per Terabyte (251+)
License and SW S&S 12 Months D61GNLL
Per Terabyte (251+)
Annual SW S&S Renewal E040RLL
Per Terabyte (251+)
SW S&S Reinstatement 12 Months D61GPLL
IBM Tivoli Storage Manager Suite for Unified Recovery
Per Terabyte (1-100)
License and SW S&S 12 Months D0BM1LL
Per Terabyte (1-100)
Annual SW S&S Renewal E084XLL
Per Terabyte (1-100)
SW S&S Reinstatement 12 Months D0BM2LL
Per Terabyte (101-250)
License and SW S&S 12 Months D0BM9LL
Per Terabyte (101-250)
Annual SW S&S Renewal E0851LL
Per Terabyte (101-250)
SW S&S Reinstatement 12 Months D0BMALL
Per Terabyte (251-500)
License and SW S&S 12 Months D0BMBLL
Per Terabyte (251-500)
Annual SW S&S Renewal E0852LL
Per Terabyte (251-500)
SW S&S Reinstatement 12 Months D0BMCLL
Per Terabyte (501-750)
License and SW S&S 12 Months D0BMJLL
Per Terabyte (501-750)
Annual SW S&S Renewal E0856LL
Per Terabyte (501-750)
SW S&S Reinstatement 12 Months D0BMLLL
Per Terabyte (751-1,250)
License and SW S&S 12 Months D0BMKLL
Per Terabyte (751-1,250)
Annual SW S&S Renewal E0857LL
Per Terabyte (751-1,250)
SW S&S Reinstatement 12 Months D0BMMLL
Per Terabyte (1,251-2,000)
License and SW S&S 12 Months D0BMULL
Per Terabyte (1,251-2,000)
Annual SW S&S Renewal E085BLL
Per Terabyte (1,251-2,000)
SW S&S Reinstatement 12 Months D0BMWLL
Per Terabyte (2,001+)
License and SW S&S 12 Months D0BMVLL
Per Terabyte (2,001+)
Annual SW S&S Renewal E085CLL
Per Terabyte (2,001+)
SW S&S Reinstatement 12 Months D0BMXLL
To order a media pack for Passport Advantage,
specify the part number in the desired quantity from the following
table:
Part
Description number
IBM Tivoli Storage Manager V6.3 DVD Media Pack -
Multilingual BJ0ZEML
IBM Tivoli Storage Manager Extended Edition V6.3
DVD Media Pack - Multilingual BJ0ZFML
IBM Tivoli Storage Manager for Storage Area
Networks V6.3 DVD Media Pack - Multilingual BJ0ZJML
IBM Tivoli Storage Manager for Space Management
V6.3 DVD Media Pack - Multilingual (Refer to
Note 2) BJ0ZKML
IBM Tivoli Storage Manager for Enterprise
Resource Planning V6.3 DVD Media Pack -
Multilingual BJ0ZHML
IBM Tivoli Storage Manager for Mail V6.3 DVD
Media Pack - Multilingual BJ0ZIML
IBM Tivoli Storage Manager HSM for Windows V6.3
DVD Media Pack - Multilingual (Refer to Note 2) BJ0ZLML
IBM Tivoli Storage Manager for Virtual
Environments V6.3 DVD Media Pack - Multilingual BJ0ZMML
IBM Tivoli Storage Manager for Databases V6.3
DVD Media Pack - Multilingual BJ0ZDML
IBM System Storage Archive Manager V6.3 DVD
Media Pack - Multilingual BJ0ZGML
IBM Tivoli Storage Manager Suite for Unified
Recovery V6.3 DVD Media Pack - Multilingual BJ0ZVML
The products listed in the above tables are also available via
web download from Passport Advantage.
Note 2: These DVDs are also included in the Tivoli Storage
Manager and Tivoli Storage Manager Extended Edition packages.
Withdrawal of Passport Advantage part
numbers
The following Passport Advantage media pack
part numbers will be withdrawn on January 13, 2012:
Description Part number
IBM Tivoli Storage Manager V5.5 Media Pack -
Multilingual BJ0LEML
IBM Tivoli Storage Manager Extended Edition V5.5
Media Pack - Multilingual BJ0LFML
IBM Tivoli Storage Manager for Storage Area Networks
V5.5 Media Pack - Multilingual BJ0LGML
IBM Tivoli Storage Manager for Space Management V5.5
Media Pack - Multilingual BJ0LHML
IBM System Storage Archive Manager V5.5 Media
Pack - Multilingual BJ0LJML
IBM Tivoli Storage Manager for Enterprise Resource
Planning V5.5 Media Pack - Multilingual BJ0LPML
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The information provided in this announcement letter is for reference
and convenience purposes only. The terms and conditions that govern
any transaction with IBM are contained in the applicable
contract documents such as the IBM International
Program License Agreement, IBM International Passport
Advantage Agreement, and the IBM Agreement
for Acquisition of Software Maintenance.
This product is only available via Passport
Advantage. It is not available as shrinkwrap.
Licensing
IBM International Program License Agreement including
the License Information document and Proof of Entitlement (PoE) govern
your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport
Advantage, where applicable, are license only and do not include
Software Maintenance.
These programs are licensed under the IBM Program
License Agreement (IPLA) and the associated Agreement for Acquisition
of Software Maintenance, which provide for support with ongoing access
to releases and versions of the program. IBM includes
one year of Software Subscription and Support (also referred to as
Software Maintenance) with the initial license acquisition of each
program acquired. The initial period of Software Subscription and
Support (also referred to as Software Maintenance) can be extended
by the purchase of a renewal option, if available. These programs
have a one-time license charge for use of the program and an annual
renewable charge for the enhanced support that includes telephone
assistance (voice support for defects during normal business hours),
as well as access to updates, releases, and versions of the program
as long as support is in effect.
License Information form numbers
- IBM Tivoli Storage Manager: L-BEBY-8DWSC7
- IBM Tivoli Storage Manager Extended
Edition: L-BEBY-8KGTKW
- IBM System Storage Archive
Manager: L-BEBY-8KGTNE
- IBM Tivoli Storage Manager for Storage
Area Networks: L-BEBY-8KGTQ6
- IBM Tivoli Storage Manager for Enterprise
Resource Planning: L-BEBY-8KGTTE
- IBM Tivoli Storage Manager for Space
Management: L-BEBY-8KGTXR
- IBM Tivoli Storage Manager for Mail:
L-BEBY-8KGU7V
- IBM Tivoli Storage Manager HSM for Windows: L-BEBY-8KBQ38
- IBM Tivoli Storage Manager for Databases:
L-BEBY-8KGU6N
- IBM Tivoli Storage Manager for Virtual
Environments: L-FAMR-8KND6M
- IBM Tivoli Storage Manager Suite
for Unified Recovery: L-CKAZ-8JWV37
The program's License Information will be available for review
on the IBM Software License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in
the specified operating environment, it will conform to its specifications.
The warranty applies only to the unmodified portion of the program.
IBM does
not warrant uninterrupted or error-free operation of the program or
that IBM will correct all program defects. You are
responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases
containing information on known program defects, defect corrections,
restrictions, and bypasses at no additional charge. For further information,
consult the IBM Software Support Handbook found at
- http://www.ibm.com/support/handbook
IBM will maintain this information for at least
one year after the original licensee acquires the program (warranty
period).
Program technical support
For IBM Tivoli Storage Manager HSM for Windows, technical support of a version or
release will be available for a minimum of three years from the general
availability date, as long as your Software Subscription and Support
(also referred to as Software Maintenance) is in effect. For all other
program products in this announcement, technical support of a program
product version or release will be available for a minimum of five
years from the general availability date, as long as your Software
Subscription and Support (Software Maintenance) is in effect. This
technical support allows you to obtain assistance (via telephone or
electronic means) from IBM for product-specific, task-oriented
questions regarding the installation and operation of the program
product. Software Subscription and Support (Software Maintenance)
also provides you with access to updates (modifications or fixes),
releases, and versions of the program. You will be notified, via
announcement letter, of discontinuance of support with 12 months'
notice. If you require additional technical support from IBM,
including an extension of support beyond the discontinuance date,
contact your IBM representative or IBM Business
Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you
are the original licensee, you may obtain a refund of the amount you
paid for it, if within 30 days of your invoice date you return the
program and its PoE to the party from whom you obtained it. If you
downloaded the program, you may contact the party from whom you acquired
it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this
term applies only to your first acquisition of the program and (2)
for programs acquired under any of IBM's On/Off Capacity on Demand
(On/Off CoD) software offerings, this term does not apply since these
offerings apply to programs already acquired and in use by you.
Other terms
Volume orders (IVO)
No
IBM International Passport
Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website
at
- http://www.ibm.com/software/passportadvantage
Usage restriction
Yes. Usage is limited to the quantity of Processor Value Units,
client devices, and terabytes licensed.
For additional information, refer to the License Information document
that is available on the IBM Software License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software
Maintenance)
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software
Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express.
Product upgrades and Technical Support are provided by the Software
Subscription and Support offering as described in the Agreements.
Product upgrades provide the latest versions and releases to entitled
software and Technical Support provides voice and electronic access
to IBM support organizations, worldwide.
IBM includes one year of Software Subscription
and Support with each program license acquired. The initial period
of Software Subscription and Support can be extended by the purchase
of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides
you assistance for your routine, short duration installation and usage
(how-to) questions, and code-related questions. IBM provides
assistance via telephone and, if available, electronic access, only
to your information systems (IS) technical support personnel during
the normal business hours (published prime shift hours) of your IBM support
center. (This assistance is not available to your end users.) IBM provides
Severity 1 assistance 24 hours a day, 7 days a week. For additional
details, consult your IBM Software Support Handbook at
- http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for
the design and development of applications, your use of programs in
other than their specified operating environment, or failures caused
by products for which IBM is not responsible under the
applicable agreements.
For additional information about the International Passport
Advantage Agreement and the IBM International Passport Advantage Express Agreement,
visit the Passport Advantage website at
- http://www.ibm.com/software/passportadvantage
IBM Operational Support Services
- SoftwareXcel
No
System i Software Maintenance
applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
Back to top
IBM has transformed its delivery of hardware
and software support services to help you achieve higher system availability.
Electronic Services is a web-enabled solution that offers a no-additional-charge
enhancement to the service and support available for IBM servers.
These services are designed to provide the opportunity for greater
system availability with faster problem resolution and preemptive
monitoring. Electronic Services comprises two separate, but complementary,
elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point
that replaces the multiple entry points traditionally used to access IBM Internet
services and support. The news page enables you to gain easier access
to IBM resources for assistance in resolving technical
problems.
The Electronic Service Agent™ is
no-additional-charge software that resides on your server. It monitors
events and transmits system inventory information to IBM on
a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential
problems enables IBM to deliver proactive service that may result
in higher system availability and performance. In addition, information
collected through the Service Agent is made available to IBM service
support representatives when they help answer your questions or diagnose
problems. Installation and use of IBM Electronic Service Agent for
problem reporting enables IBM to provide better support and
service for your IBM server.
To learn how Electronic Services can work for you, visit
- http://www.ibm.com/support/electronic
Back to top
Information on charges is available at website
- http://www.ibm.com/support
In the Electronic tools category, select the option
for Purchase/upgrade tools.
Passport Advantage
For Passport Advantage and charges,
contact your IBM representative or your authorized IBM Business
Partner. Additional information is also available at
- http://www.ibm.com/software/passportadvantage
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation
Software acquiring products from IBM, you
may link to Passport Advantage Online for
resellers where you can obtain Business Partner pricing information.
An IBM ID and password are required.
- https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Authorization to resell IBM software products is achieved
at the Reseller Authorization Group level. You must be authorized
in the Tivoli Storage Group to sell this product.
To register an opportunity for this product in the Global Partner
Portal, you may use Product Family - Software: Tivoli Storage.
For information on how to become an Authorized Business Partner in IBM Software
Value Plus, go to the following website
- https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp
Back to top
To order, contact your local IBM representative
or your IBM Business Partner.
To identify your local IBM Business
Partner or IBM representative, call 800-IBM-4YOU (426-4968).
For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct
marketing organization, can add your name to the mailing list for
catalogs of IBM products.
Note: Shipments will begin after the
planned availability date.
Trademarks
General Parallel File System, GPFS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, Cognos, System Storage, AIX, DB2, Domino, FlashCopy, z/OS, Tivoli Storage Manager Fastback, Passport Advantage, Lotus, SANergy, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced
and available in your country can be ordered under the applicable
standard agreements, terms, conditions, and prices in effect at the
time. IBM reserves the right to modify or withdraw
this announcement at any time without notice. This announcement is
provided for your information only. Additional
terms of use are located at:
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products,
consult your IBM representative or reseller, or visit the IBM worldwide
contacts page
- http://www.ibm.com/planetwide/us/
ENUS211-372.PDF
