IBM Elite Support for InfoSphere BigInsights Basic Edition is a support-only offering that delivers 24x7 technical support

IBM United States Software Announcement 211-213
May 24, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Prices Prices
Program number Program number Order
now Order now


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At a glance
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IBM® Elite Support for IBM InfoSphere® BigInsights Basic Edition a support-only offering that delivers 24x7 technical support. InfoSphere BigInsights Basic Edition is an analytics platform that enables a new class of solutions, to gain rapid insight through large-scale analysis of unconventional and diverse data.

  • Offers a subscription support option, that gives you peace of mind, problem resolution support, and maintenance protection to help reduce the risk, time to market, and costs required to deploy any applications powered by it.
  • Built on the IBM distribution of Apache Hadoop to meet Big Data requirements.
  • Enables rapid exploratory analysis and modeling of unconventional data.
  • Supports unstructured, semistructured and structured data for maximum flexibility; data structure can be interpreted on the fly.
  • IBM InfoSphere BigInsights Basic Edition is available for download, installation, and use at no charge.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM Elite Support for InfoSphere BigInsights Basic Edition 1.1, a support-only offering, delivers remote technical support. You can purchase this optional support via an annual subscription through Passport Advantage® or Passport Advantage Express®.

IBM InfoSphere BigInsights is a new class of analytics platform based on open source Hadoop and innovation from IBM; it can store raw data as-is and help clients gain rapid insight through large-scale analysis of unconventional and diverse data that is ever increasing in volume, variety, and velocity. IBM InfoSphere BigInsights Basic Edition provides the basic capabilities to enable solutions that turn data complexity into insight cost-effectively through massive scale-out data processing and analysis on commonly available hardware, with inherent resiliency and fault tolerance.

IBM InfoSphere BigInsights Basic Edition is available for download, installation, and use at no charge, and includes the following components:

  • The IBM distribution of Apache Hadoop to support massive scale-out data processing and analysis on commonly available hardware, with inherent resiliency and fault tolerance
  • Jaql, a Query Language for JavaScript™ Object Notation (JSON) to facilitate analysis of unconventional data, and integration with traditional data stores
  • Various open source components from the Hadoop ecosystem
  • A management console for easy administration
  • Capability to easily integrate with IBM InfoSphere Warehouse, and DB2® for Linux™, UNIX™, and Windows™


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Key prerequisites
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Refer to the Hardware requirements and Software requirements for details.



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Planned availability date
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May 27, 2011: Electronic availability



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Description
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Key benefits of IBM Elite Support for InfoSphere BigInsights Basic Edition:

  • Delivers 24x7 support with IBM backing for those that need it
  • Delivers maintenance fixes and updates
  • Delivers a clear path to advanced capabilities through IBM InfoSphere BigInsights Enterprise Edition

For additional information on IBM InfoSphere BigInsights, refer to

http://www.ibm.com/software/data/infosphere/biginsights

The annual, renewable subscription support offering is priced per install. Authorized use of IBM InfoSphere BigInsights Basic Edition is described in the Limitations section of this announcement.

IBM Elite Support for InfoSphere BigInsights Basic Edition summary:

  • Worldwide availability
    • Severity 1 issues: 24 hours a day, 7 days a week, 365 days a year
  • Voice submission hotline
  • Electronic submission
  • Response time target of two business hours
  • Technical support incident
    • Unlimited technical incidents
    • Unlimited technical contacts
  • No Developer Assistance Incidents

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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Refer to Software Announcement 211-196, dated May 24, 2011.



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Program number
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Program    VRM                          Program name
number
 
5725-D15   1.1.0                        IBM InfoSphere BigInsights
                                        Basic Edition



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage website

http://www.ibm.com/software/passportadvantage


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Publications
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No hardcopy publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements
  • x86 64-bit systems with a minimum of 4 GB memory
  • Minimum 30 GB of disk storage
Software requirements
  • Red Hat Enterprise Linux (RHEL) 5.0 Update 3 Advanced Platform x86-64
    or
  • Red Hat Enterprise Linux (RHEL) 5.0 Update 4 Advanced Platform x86-64
    or
  • Red Hat Enterprise Linux (RHEL) 5.0 Update 5 Advanced Platform x86-64
    or
  • SUSE Linux Enterprise Server (SLES) 11.0 x86-64

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

A maximum of 10 terabytes (TB) of data is authorized to be stored in a single installed cluster of IBM InfoSphere BigInsights Basic Edition. Only a single install of IBM InfoSphere BigInsights Basic Edition is authorized on any one cluster.

A terabyte is 2 to the 40th power bytes.

A cluster is a group of interconnected computers on a computer network where computers communicate and interact with each other to act as one distributed computing system for execution of computer programs and data processing.

For additional information, refer to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Planning information

Packaging

There are no physical deliverables for this announcement.

The software for IBM InfoSphere BigInsights Basic Edition can be downloaded at

https://www.ibm.com/services/forms/preLogin.do?source=swg-ibmibee

Security, auditability, and control

IBM InfoSphere BigInsights Basic Edition uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Elite Support for InfoSphere    BigInsights     InfoSphere
BigInsights Basic Edition                           BigInsights

Program name                          PID        Charge unit
                                      number     description
 
IBM Elite Support for InfoSphere      5725-D15   Per Install,
BigInsights Basic Edition                        Unlimited
                                                 Contacts

Charge metrics definitions

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

A cluster is a group of interconnected computers on a computer network where computers communicate and interact with each other to act as one distributed computing system for execution of computer programs and data processing.

Authorized use of the program is limited to 1) a single install on any one cluster and 2) a maximum of 10 terabytes of data managed by the program per install.

Passport Advantage program licenses

BigInsights Basic Edition

Part description                                         Part
                                                         number
 
IBM Elite Support for InfoSphere BigInsights Basic
 Edition
BigInsights Basic Ed Per Install, Unlim. Contacts SW     D0JIHLL
 Support 12 Months



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM, InfoSphere, Passport Advantage, Express, DB2, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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