IBM Service Delivery Manager V7.2.1 adds support for IBM Power SystemsIBM United States Software Announcement 210-385
October 12, 2010
|Table of contents|
|At a glance|
IBM® Service Delivery Manager V7.2.1 for Power Systems:
- Is a pre-integrated software solution that is delivered as a set of virtual images for improved installation and time-to-value.
- Offers automated management, provisioning, and optimization of both physical and virtual servers as well as system pools to help ensure that cloud resources are rapidly and automatically provisioned and de-provisioned for optimal utilization.
- Provides integrated capabilities of automatic service provisioning, monitoring for ongoing managing of the service, and usage and accounting tracking for chargeback capabilities.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
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IBM Service Delivery Manager V7.2.1 for IBM Power Systems is a service automation solution that can help drive down costs and accelerate time-to-market for the business by automating the delivery of business services.
In an effort to help improve customer satisfaction and help accelerate service delivery, IBM Service Delivery Manager can help organizations exploit the benefits of a cloud computing model.
IBM Service Delivery Manager for IBM Power Systems is a software-only solution delivered as a set of pre-integrated and preconfigured virtual images. The virtual images help simplify and accelerate the deployment of the cloud management infrastructure and help to provide flexibility in the selection of cloud resources to be provisioned.
IBM Service Delivery Manager for Power Systems provides capabilities that are essential to a cloud service delivery model, including:
- A self-service portal interface for in-advance reservations of computing, storage, and networking resources, in addition to virtualized resources
- Automated management, provisioning, and optimization of both physical and virtual servers as well as system pools to enable your cloud resources to be automatically provisioned and de-provisioned
- Prepackaged automation templates and process workflows for most common resource types
- Real-time monitoring of physical and virtual cloud resources
- Integrated usage and accounting chargeback capabilities that can help system administrators to track and optimize system usage
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|Planned availability date|
- December 17, 2010 (Electronic)
- January 7, 2011 (Physical)
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IBM Service Delivery Manager V7.2.1 for Power Systems is a prepackaged and self-contained service delivery platform that combines key software components to rapidly implement cloud computing. IBM Service Delivery Manager for Power Systems is a software-only solution delivered as a set virtual images for improved installation and time-to-value.
IBM Service Delivery Manager V7.2.1 for Power Systems helps allow the data center to accelerate the creation of service platforms for a wide spectrum of workload types with a high degree of integration and flexibility, providing an enhanced request-driven user experience, while aiding efforts to help drive down costs and help accelerate time-to-market for the business. This solution can help simplify the intricacies of implementing a cloud computing model and can help enable organizations to quickly realize the benefits and business potential of a dynamic infrastructure. Cloud computing is a services acquisition and delivery model for IT resources that can help improve business performance and efforts to help control the costs of delivering IT resources to an organization.
IBM Service Delivery Manager V7.2.1 for Power Systems focuses on expanding existing core service management capabilities into production clouds. It includes:
- Self service and service automation:
- Isolation capabilities of environments through supporting multiple Virtual Local Area Networks (VLANs) and pooling of subnets.
- Ability to select additional software to be installed on the image to be deployed in an effort to provide more flexibility.
- Ability to change service requests before and after deployment to modify allocations for CPU, memory, disk space, and reservation of an already reserved project in an effort to better utilize the cloud and respond to changing needs of users.
- Integration with IBM Tivoli® Change and Configuration Management to allow for process change-driven deployments.
- Integrated monitoring and management of IT resources for faster problem resolution.
- Usage and accounting capabilities that can help enable chargeback for cloud services to optimize system usage:
- Enables the creation of resource usage and accounting data that helps allow for tracking, planning, budgeting, and chargeback of system resource usage.
IBM Service Delivery Manager V7.2.1 for Power Systems is an important component of IBM's Smarter Planet initiative and provides the capabilities needed to implement dynamic cloud services.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the U.S. Rehabilitation Act
IBM Service Delivery Manager is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
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IBM Service Delivery Manager V7.2.1 for Power Systems provides an integrated solution for automating the management of virtual environments and building a dynamic service delivery model.
IBM Service Delivery Manager is an integrated software-only service management offering for cloud computing which allows you to utilize flexible hardware configurations to help with a faster time-to-value.
IBM Service Delivery Manager:
- Consists of the same basic software function as IBM CloudBurst
- Is delivered as a set of virtual machines for simplified deployment and can help recognize faster time-to-value
- Provides flexibility of the hardware platform, with a predetermined set of service management tasks and workflows
Some of the challenges addressed by IBM Service Delivery Manager:
- Business pains
- Increased pressure to cut operating capital expenses and contribute more to the business
- Increased pressure to speed cycles of innovation to be more competitive
- Lack of qualified IT resources
- Inflexible systems that do not change with the business
- Merging acquired resources and assets with existing IT infrastructure
- IT pains
- IT budgets that are frozen or shrinking, and resource utilization and labor costs that are under scrutiny
- Increased complexity of IT environments
- Maintaining quality of service with reduced budgets
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Program Program number VRM name 5725-A34 7.2.1 IBM Service Delivery Manager
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No publications are shipped with this program.
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Specified operating environment
Compute nodes: These are the nodes where IBM Tivoli Service Automation Manager creates the virtual images. For the hardware prerequisites, refer to the Tivoli System Automation Manager Installation and Administration Guide. This guide is available at
Management nodes: The table below shows the required resources split by virtual image:
Number of Virtual image processors Disk space (GB) Memory (GB) TIVSAM_image 3 135 3 ITM_image 1 30 2 TUAM_image 2 30 2 NFS_image 2 80 2
Hardware prerequisites for dual node high availability
You must reserve two LUNs in your storage for raw disks. The first one must be at least 5 GB and the second one must be at least 60 GB.
Hardware prerequisites for exploiting Tivoli Service Automation multiple VLANs support
If you plan to exploit Tivoli Service Automation multiple VLANs support for network isolation, your hardware must support IEEE 802.1q networking standard (VLAN tagging).
Supported hypervisor to run management nodes
System supported Hypervisors Power VMControl 2.3
Supported managed environments
IBM Service Delivery Manager is able to provision and manage virtual images in the following environments.
System supported Hypervisors Operating system System z z/VM® V5.3 SUSE Linux® (SLES) 10 Enterprise Server System z® SP3 (64 bit) z/VM V5.4 SUSE Linux (SLES) 11 Enterprise Server z/VM V6.1 System z (64 bit) Red Hat Enterprise Linux 5.3 (64 bit) Red Hat Enterprise Linux 5.4 (64 bit)
System supported Hypervisors Operating system Power System Power® hypervisors IBM AIX® V5.3 (64 bit) including (PowerVM) IBM AIX V6.1 (64 bit)
System supported Hypervisors Operating system x86 VMware ESXi 3.5 Red Hat Linux 5.3 VMware ESXi 4.0 Red Hat Linux 5.4 Red Hat Linux 5.5 SUSE Linux (SLES) 10 SUSE Linux (SLES) 11 pending VMware support Microsoft® Windows® 2003 Microsoft Windows 2008 Microsoft Windows 2008 R2 Microsoft Windows 7
System supported Hypervisors Operating system X86 KVM on RHEL 5.4 Red Hat Linux 5.3 Red Hat Linux 5.4 Red Hat Linux 5.5 SUSE Linux (SLES) 10 SUSE Linux (SLES) 11
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Direct customer support
For technical support or assistance, contact your IBM representative or visit
Security, auditability, and control
IBM Service Delivery Manager for Power Systems uses the security and audibility features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
Licensing metric definitions and pricing examples
Processor Value Unit (PVU)
Processor Value Unit (PVU) is a unit of measure by which the Program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by Processor Vendor, Brand, Type, and Model Number at the web page below) and the number of processors made available to the Program.
IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores. Licensee can deploy the Program using either Full Capacity licensing or Virtualization Capacity (Sub-Capacity) licensing according to the Passport Advantage® Sub-Capacity Licensing Terms (see web page below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores1 in the physical hardware environment made available to or managed by the Program, except for those servers from which the Program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the Program, as defined according to the Virtualization Capacity License Counting Rules at
1 An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Note: Instead of the entitlements required for the Program directly, Licensee must obtain PVU entitlements for this Program sufficient to cover the processor cores managed by the Program.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
- Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
- Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
- Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months: This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal: This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 Months: This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Fixed Term Use License 12 Months: This is the authorization to use the product with support for 12 months. This is a rental alternative to purchasing perpetual licenses. At the end of the licensed period, another term license must be purchased to extend use of the product, or the product must be disabled.
- Media Packs: These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation Packs: These contain printed documentation such as the User's Guide and Release Notes.
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|Pricing example for IBM Service Delivery Manager|
The following customer network (referred to as the core environment) applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:
- 20 uniprocessor cores
- 65 2-way servers
- 12 4-way servers
- One 8-way server
- One 12-way server with two virtual or logical partitions
- One 14-way server
- One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
- One 24-way server
The customer wants to manage the applicable distributed server environment, which requires Processor Value Unit entitlements associated with the following number of processor cores:
Quantity in Processor cores Systems managed customer environment to be licensed Uniprocessor core 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way 1 12 (2 logical partitions) 14-way 1 14 16-way 1 16 (2 physical partitions, one of which is managed by Tivoli applications) 24-way 1 24 z800 server with 2 1 2 uniprocessor IFLs (requires Linux on System z availability) Total processors to be licensed 274
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This product is available only via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.
For more information about IBM Software ValueNet, visit
To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.
Product group: Tivoli IT Service Management Product Identifier Description (PID) IBM Service Delivery Manager 5725-A34 Product category: Tivoli Service Automation Manager
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers for IBM Service Delivery Manager for Power systems in the following table is per required number of Processor Value Units.
Part Description number ISDM on Power Systems 10 PVU Lic + SW D0DF9LL S&S 12 Mo ISDM on Power Systems 10 PVU Annual SW E0909LL S&S Rnwl ISDM on Power Systems 10 PVU SW S&S D0DFALL Reinstate 12 Mo ISDM on Power Systems 10 PVU for Lin D0DFFLL on Sys z Lic + SW S&S 12 Mo ISDM on Power Systems 10 PVU for Lin E090CLL on Sys z Annual SW S&S Rnwl ISDM on Power Systems 10 PVU for Lin D0DFGLL on Sys z SW S&S Reinstate 12 Mo IBM Ser Del Manager on Power Systems FTL D0GHBLL 10 PVU Initl FT Lic+S&S 12 Mo IBM Ser Del Manager on Power Systems FTL E0AM4LL 10 PVU SubSq FT Lic+S&S 12 Mo IBM Ser Del Man on Power Systems FTL 10 D0GHDLL PVUfLSZ Initl FT Lic+S&S 12 Mo IBM Ser Del Man on Power Systems FTL 10 E0AM6LL PVUfLSZ SubSq FT Lic+S&S 12 Mo
To order a media pack or a documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Description number IBM Svc Delivery Mgr on Power Systems BJ0WBML V7.2.1 Media pack for AIX 6 ML
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance (IAASM). This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at
Business Partner information:
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
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Note: Shipments will begin after the planned availability date.
IBM Software ValueNet
These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.
Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit
Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com
Power Systems, Smarter Planet, PowerVM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
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