IBM Mobile Portal Accelerator V7.0 extends web portals to mobile devices
IBM United States Software Announcement 210-366October 19, 2010
 ENUS210-366.PDF
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| At a glance |
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IBM® Mobile Portal Accelerator 7.0 software (formerly IBM WebSphere® Everyplace® Mobile Portal Enable software) is an integrated, server-side infrastructure offering that enables the design and deployment of mobile web solutions, including the enablement of mobile web technologies for:
- Multichannel access of web portal content
- Write once, render on multiple devices
New features:
- Support for WebSphere Portal 7.0 platform
- Support for rendering of Lotus® Web Content Management (WCM) Version 7.0 content to mobile devices
- Updated Multi-Channel Server Version 5.3
- Updated Media Access Proxy
- New mobile out-of-the-box solutions and examples
- Deployment best practices, cluster installation, using virtual Portals, updated troubleshooting guide
- How-to documents: Create a mobile theme layout, "XDIME" enable an existing portlet
- How-to documents: Integrate web services, Javascript features, and Stream video content
- Updated Mobile Portal Toolkit support for Rational® Application Developer and Rational Solutions Architect V8.0 mobile devices
- Updated runtime and development code
IBM Mobile Portal Accelerator Device Update V7.0 provides device attribute information used by the multi-channel server to effectively interact with mobile devices. There are currently over 7000 devices defined and updated in the subscription database - with the latest devices and updates added as they reach the market.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001 ).
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| Overview |
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IBM Mobile Portal Accelerator (formerly IBM WebSphere Everyplace Mobile Portal Enable) software is an advanced content adaptation product that helps users customize portal content for mobile devices.
Mobile users can access portals via a highly navigable, personalized web experience. Business services, content, and commerce applications can be accessed from virtually anywhere using the same open, web-based, integrated business services traditionally used on laptop and desktop computers provided through WebSphere Portal software. It can provide an easy, cost-effective way to deliver content and applications to many mobile devices. For example, developers can create one version of web content and use it for multiple mobile devices rather than developing content for each device.
The Mobile Portal Accelerator software can adapt the content for each mobile device based on the specific device characteristics and capabilities, which are defined in the software's device repository.
Mobile Portal Accelerator software includes a Mobile Portal Toolkit, which supports IBM Rational Application Developer V8.0 and IBM Rational Software Architect V8.0.
The Mobile Portal Toolkit comes with the necessary tools to develop portlet applications for mobile devices.
IBM Mobile Portal Accelerator Device Update
This separately priced, related subscription service entitles Mobile Portal Accelerator Device Update customers to receive regular updates to the mobile device repository, including new mobile device definitions and updates as they become available from device manufacturers. Mobile web portals are an important strategy for customers who want to gain market advantage, increase their customers' loyalty, and increase revenues. Using the Mobile Portal Accelerator, developers can write once and render personalized Web content quickly across multiple mobile devices, which can save time and expense. And with the Mobile Portal Accelerator Update subscriptions service organizations can support even the latest devices available without redeveloping their mobile web applications.
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| Key prerequisites |
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- Passport Advantage® Agreement
- One of the following operating systems on a supported system:
- AIX® V6.1 ML4
- Red Hat Enterprise Linux® Advanced Server RHEL AS V5.2
- SUSE Linux Enterprise Server (SLES) version 10.2
- Microsoft® Windows® Server 2008
- Sun Solaris version 10
- WebSphere Portal V7.0 or higher (Server, Enable, or Extend)
- DB2® Enterprise Server Edition and Workgroup Server Edition Version DB2 UDB V9.1 FP5, Workgroup Server Edition 9.5 FP3, and Workgroup Server Edition 9.7, or Oracle Enterprise Edition 11g, or Microsoft SQL Server 2005 Enterprise Edition (with native Microsoft Drivers on the Microsoft Windows Server 2008 platform)
- IBM Rational Application Developer V8.0. or IBM Rational Software Architect V8.0 (prerequisite to use the Mobile Portal Toolkit)
For details, refer to the Technical information section.
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| Planned availability date |
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October 19, 2010: Electronic availability
November 2, 2010: Media availability
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| Description |
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Mobile Portal Accelerator V7.0 is an integrated, server-side infrastructure offering that enables the design and deployment of mobile solutions, including the enablement of mobile web technologies for:
- Multi-channel access of portal content
- Write once, render on multiple devices
- Support for the mobile portal navigation model enables more usable and flexible navigation on wireless devices
A mobile portal represents a set of pages with menu links that appear as text, icons, or both. These links allow end users to navigate to sub-menus or content pages.
Mobile Portal Accelerator integrates with WebSphere Portal platform services, delivering security-rich, scalable and personalized mobile services including:
- Navigation, personalized experience, and multi-device rendering
- User registration and profile management
- Security, access control, and single sign-on
- Aggregation of a broad mix of applications into a unified display
- Portal logging services for mobile page monitoring and usage pattern analysis
The device-specific adaptation of the Mobile Portal Accelerator multi-channel server enables separation of portlet development from page layout and branding. It also allows for the optimization of the content based on the device-specific capabilities.
The diversity of mobile devices continues to increase, as do their capabilities. Devices differ in their physical characteristics (screen size and keyboard), viewing patterns (kiosks and television) as well as in the markup languages supported by their browsers.
Delivering a high-quality user experience is increasingly dependent on device-aware tooling and runtime device recognition that can optimize delivery based on device specific capabilities. Mobile Portal Accelerator can accelerate web content delivery that matches the specific capabilities of a broad array of mobile device types, thus enhance and improve the user experience.
Accessibility by people with disabilities
Mobile Portal Accelerator V7.0 provides the following accessibility features for the following environments:
- Web applications
- Summarizes the content of each graph and chart or uses the logdesc attribute to link to the description or data
- When an applet, plug-in, or other application is required to be present, provides a link to one that is directly accessible or provides alternate content for those which are not directly accessible
- Delivers methods for skipping over navigation links to get to main content of page
- Provides a title for each frame element and frame page, and provides an accessible source for each frame
- Allows all information conveyed with color to also be conveyed without color
- Avoids causing content to blink, flicker, or move
- Helps assure accessibility using available, tested tools
- Java™ applications
- Provides keyboard equivalents for actions
- Does not interfere with keyboard accessibility features built into the operating system
- Implements the Java Accessibility API
- Associates labels with controls, objects, and icons
- Uses color as an enhancement, not as the only way to convey information or indicate actions
- Supports system settings for high contrast for all user interface controls and client area content
- Supports system settings for size, font, and color for all user interface controls
- Provides an option to adjust timed responses or allow the instruction to persist
- Avoids the use of blinking text, objects, or other elements
- Verifies accessibility using standard accessibility test tools or through manual methods
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| Availability of national languages |
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Product description Language General availability date Mobile Portal Acc Device Upd English November 2, 2010 V7.0.0 Mobile Portal Accelerator English November 2, 2010 V7.0.0
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| Program number |
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Program VRM Program name
number
5724-L24 7.0.0 IBM Mobile Portal
Accelerator
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings visit the website
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage website
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
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| Technical information |
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Specified operating environment
Hardware requirements
Mobile Portal Accelerator V7.0 supports the following:
- AIX V6.1 ML4 and the 64-bit kernel
- Red Hat Enterprise Linux Advanced Server RHEL AS V5.2 on an Intel® x86 64-bit server
- SLES 10 service pack 2 (using the Linux 2.6.16.46 kernel), on an Intel x86 64-bit server
- Sun Solaris version 10 and the 64-bit kernel
- Microsoft Windows Server 2008 and the 64-bit kernel
The exact system and available disk space requirements will vary depending on the Mobile Portal Accelerator V6.1 components that are selected for installation and the number of users, applications, and resources to be supported in each customer environment.
For additional information, refer to
Software requirements
Mobile Portal Accelerator V7.0 requires one of the following operating systems on a supported system:
- AIX V6.1 ML4
- Red Hat Enterprise Linux Advanced Server RHEL AS V5.2
- SUSE Linux Enterprise Server (SLES) version 10.2
- Microsoft Windows Server 2008
- Sun Solaris version 10
- WebSphere Portal 7.0 or higher (Server, Enable, or Extend)
- DB2 Enterprise Server Edition and Workgroup Server Edition Version DB2 UDB V9.1 FP5 Enterprise Edition, Workgroup Server Edition 9.5 FP3 and Workgroup Server Edition 9.7, or Oracle Enterprise Edition 11g, or Microsoft SQL Server 2005 Enterprise Edition (with native Microsoft Drivers on the Microsoft Windows Server 2008 platform)
- IBM Rational Application Developer 8.0 or IBM Rational Software Architect 8.0(prerequisite to use the Mobile Portal Toolkit)
WebSphere Portal must be acquired separately by the customer. The quantity of WebSphere Portal value units should be equal to the number of value units on which Mobile Portal Accelerator is installed.
- A supported Internet browser for web browser-based administrative access:
- Supported browsers
- Internet Explorer 6.0 SP1, SP2, 7.0, and 8.0
- Mozilla Firefox 3.0 and 3.5
- Apple Safari 3.1 and higher 4.0
- Opera 10.0
The Mobile Portal Toolkit, a component of Mobile Portal Accelerator, requires:
- Windows XP SP2, Windows XP Professional SP3, Windows Vista, Windows 7, Windows Server 2008 Enterprise Edition, Windows Server 2003 Enterprise Edition
- IBM Rational Application Developer 8.0 or IBM Rational Software Architect 8.0(both of which are supersets of Eclipse 3.4.2)
Customers may include other applications, such as firewalls, as required for their specific situation.
For additional information and details about Mobile Portal Accelerator V7.0 contact your IBM software representative and visit
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Companion products
Mobile Portal Accelerator requires Mobile Portal Accelerator Device Update in order to receive ongoing updates to the device repository, such as new devices and device characteristics.
Planning information
Customer responsibilities
It is strongly recommended that each customer develop an integration plan for the Mobile Portal Accelerator V7.0. If implementation or integration help is required, the customer should consider an appropriate integration services agreement with IBM Global Services or other capable integration service provider.
You are responsible for acquiring any systems, software prerequisites, and any other additional software or requirements that may be needed for your operating environment.
Contact your IBM software representative or IBM Global Services representative for more help with determining the best solution for your specific environment.
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
Mobile Portal Accelerator is available only through IBM Passport Advantage. The program is provided via electronic download from the Passport Advantage site and on CD-ROMs in the Passport Advantage media pack. There are no printed publications included with the program.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Mobile Portal Accelerator IBM Application WebSphere
Integration
Middleware
Other
IBM Mobile Portal Accelerator IBM Application WebSphere
Device update Integration
Middleware
Other
Program name PID Charge unit
number description
IBM Mobile Portal Accelerator 5724-L24 Per Processor Value
Unit (PVU) for
Linux on System z
IBM Mobile Portal Accelerator 5724-L24 Per PVU
IBM Mobile Portal Accelerator Device 5724-L24 Per PVU for Linux
update on System z®
IBM Mobile Portal Accelerator Device 5724-L24 Per PVU
update
Charge metrics definitions
Processor Value Uniti
Processor Value Unit (PVU) is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by Processor Value, Brand, Type and Model Number at http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_ customers.html) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores
Licensee can deploy the program using either Full Capacity licensing or Virtualization Capacity (Sub-Capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (see webpage below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_ licenses_using_specific_virtualization_technologies.html
* An Activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes
Some programs may require licenses for the program AND what is being managed. In that case, the following applies: In addition to the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
Some programs may be licensed on a managed basis ONLY. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies: Rather than obtaining entitlements for the activated processor cores available to the program, Licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the Referenced program as if the program itself were executing everywhere the Referenced program was executing, independent of the basis on which the Referenced program is licensed.
Express and Workgroup programs may be licensed with maximum use terms. In that case, the following applies: The maximum authorized use terms and conditions for PVU licensed IBM Express and Middleware programs can be found in the IBM Express and Middleware Licensing Guide.
Passport Advantage program licenses
IBM Mobile Portal Accelerator
Part description Part
number
IBM Mobile Portal Accelerator Device update
Mobile Portal Acc Device Upd Per Processor Value Unit E0266LL
(PVU) Annual SW S&S
Mobile Portal Acc Device Upd Per Processor Value Unit D55XLLL
(PVU) Lic + SW S&S 1
Mobile Portal Acc Device Upd Per Processor Value Unit D55XMLL
(PVU) SW S&S Reinsta
IBM Mobile Portal Accelerator Mobile Portal Acc Per Processor Value Unit (PVU) Annual E0265LL SW S&S Rnwl Mobile Portal Acc Per Processor Value Unit (PVU) Lic + D55XJLL SW S&S 12 Mo Mobile Portal Acc Per Processor Value Unit (PVU) SW S&S D55XKLL Reinstate 12 Mo
Passport Advantage supply
Mobile Portal Acc Device Upd V7.0.0 Mobile Portal Acc Device Upd 7.0 MP English Media Pack BS0AJEN Mobile Portal Accelerator V7.0.0 Mobile Portal Accelerator 7.0 MP English Media Pack BS0AIEN
Passport Advantage customer: media pack entitlement details
Customers with active software maintenance or subscription for the product listed are entitled to receive the corresponding media pack.
Mobile Portal Accelerator V7.0.0
Entitled maintenance Media packs Part number
offerings description description
IBM Mobile Portal Mobile Portal BS0AIEN
Accelerator Processor Accelerator ;
Value Unit Multilingual
including US English;
AIX 6, SUSE Linux
Enterprise Server
(SLES), Solaris
(Sun), Windows Server
2008, Windows Server
2003, Red Hat
Enterprise Linux
(RHEL) Advanced
Platform, Linux for
System x® 86Series
Intel-based &
AMD-based servers ;
CD ROM Digital Disk -
ISO 9660 Standard
IBM Mobile Portal Mobile Portal BS0AIEN
Accelerator per Accelerator ;
Processor Value Unit Multilingual
for Linux on System z including US English;
AIX 6, SUSE Linux
Enterprise Server
(SLES), Solaris
(Sun), Windows Server
2008, Windows Server
2003, Red Hat
Enterprise Linux
(RHEL) Advanced
Platform, Linux for
System x 86Series
Intel-based &
AMD-based servers ;
CD ROM Digital Disk -
ISO 9660 Standard
Mobile Portal Accelerator Device Updrade V7.0.0
Entitled maintenance Media packs Part number
offerings description description
IBM Mobile Portal Mobile Portal Acc BS0AJEN
Accelerator Device Device Upd ;
Update Processor Multilingual
Value Unit including US English;
AIX 6, SUSE Linux
Enterprise Server
(SLES), Solaris
(Sun), Windows Server
2008, Windows Server
2003, Red Hat
Enterprise Linux
(RHEL) Advanced
Platform, Linux for
System x 86Series
Intel-based &
AMD-based servers ;
CD ROM Digital Disk -
ISO 9660 Standard
IBM Mobile Portal Mobile Portal Acc BS0AJEN
Accelerator Device Device Upd ;
update per Processor Multilingual
Value Unit for Linux including US English;
on System z AIX 6, SUSE Linux
Enterprise Server
(SLES), Solaris
(Sun), Windows Server
2008, Windows Server
2003, Red Hat
Enterprise Linux
(RHEL) Advanced
Platform, Linux for
System x 86Series
Intel-based &
AMD-based servers ;
CD ROM Digital Disk -
ISO 9660 Standard
Cross-platform products
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
IBM Mobile Portal Accelerator
Part description Part
number
IBM Mobile Portal Accelerator Device update
Mobile Portal Acc Device Upd Per Proc VU for Lin Sys z E09TALL
Annual SW S&S Rnwl
Mobile Portal Acc Device Upd Per Proc VU for Lin Sys z D0ETSLL
Lic + SW S&S 12 Mo
Mobile Portal Acc Device Upd Per Proc VU for Lin Sys z D0ETTLL
SW S&S Reinstate 12
IBM Mobile Portal Accelerator Mobile Portal Acc Per Proc VU for Lin Sys z Annual SW E09TBLL S&S Rnwl Mobile Portal Acc Per Proc VU for Lin Sys z Lic + SW D0ETULL S&S 12 Mo Mobile Portal Acc Per Proc VU for Lin Sys z SW S&S D0ETVLL Reinstate 12 Mo
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
IBM Mobile Portal Accelerator 5724-L24 L-MJON-87BJUW
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
- For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Usage restriction
Yes. IBM Mobile Portal Accelerator (the program) includes other software products and components. The program and some of these components may include unique terms and conditions, in addition to the terms and conditions of the International Program License Agreement (IPLA) and IBM Passport Advantage. A separate license is required for each processor that utilizes the program.
Unique terms and conditions are included in the License Information (LI) that is provided with the IBM Mobile Portal Accelerator program. On or near the same date as the planned availability of the program, the basic IBM licensing agreement and the LI for the program will be available for review on the IBM Software License Agreement site:
For IBM Mobile Portal Accelerator: If a Customer acquires the IBM Mobile Portal Accelerator Device Update in connection with IBM Mobile Portal Accelerator Device Update, they must acquire IBM Mobile Portal Accelerator Device Update for all IBM Mobile Portal Accelerator Licenses.
The program includes an Image Server component. For each license of the Mobile Portal Accelerator that is acquired, the customer is authorized to install and use one copy of the Image Conversion Server (ICS) Media Access Proxy (MAP) component of the Program. For performance reasons, this copy may should be installed on a separate machine.
WebSphere Portal Server Version V7.0 (or WebSphere Portal Server, Enable, Extend and Lotus Web Content Management V7.0 is a prerequisite for the Mobile Portal Accelerator V7.0 on a one-for-one basis. Customers must acquire a separate WebSphere Portal Server (or Enable or Extend) license for each processor on which IBM Mobile Portal Accelerator will be installed. The actual price each customer pays for each license depends on that customer's Passport Advantage Agreement terms and discount level.
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
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The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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For additional information and current prices, contact your local IBM representative.
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
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If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, WebSphere, Everyplace, Lotus, Rational, Passport Advantage, AIX, Windows, DB2, Intel, Express, System z, System x, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
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