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IBM System Storage TS7620 Expansion Drawer provides additional repository capacities for TS7620 systems

IBM United States Hardware Announcement 113-003
February 5, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product positioning Product positioning  Order now Order now
Product number Product number


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At a glance
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IBM System Storage TS7620 ProtecTIER Appliance

IBM® System Storage® TS7620 ProtecTIER® Deduplication Appliance Express® is designed to improve backup and recovery operations without requiring major changes to the existing infrastructure.

The TS7620 Appliance Express requires IBM System Storage ProtecTIER Entry Edition software, and may be configured as a virtual tape library (VTL), an OpenStorage (OST) system interfacing with Symantec NetBackup, or a file systems interface (FSI) by functioning as a network file system (NFS) backup target. ProtecTIER supports FSI mount points for NFS and CIFS to be defined on the same ProtecTIER system.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express , comprised of the IBM System Storage TS7620 Appliance Express and IBM System Storage ProtecTIER Entry Edition V3.3, is designed to improve backup and recovery operations without requiring major changes to the existing infrastructure. This is a great option for midsize and enterprise customers with smaller remote offices that need to address rapid data growth.

IBM System Storage ProtecTIER Entry Edition V3.3 software augments its FSI by functioning as a NFS backup target. ProtecTIER supports FSI mount points for NFS and CIFS to be defined on the same ProtecTIER system. ProtecTIER V3.3 supports replication between a maximum of eight ProtecTIER FSI systems. Any one ProtecTIER FSI system is limited to a maximum of three target systems within the replication grid per replication policy.

ProtecTIER V3.3 continues support for the VTL interface that has been the foundation of ProtecTIER offerings, Symantec NetBackup OST API announced with ProtecTIER V2.5. Supported replication grid configurations for ProtecTIER OST and ProtecTIER VTL systems are unchanged with ProtecTIER V3.3.

IBM System Storage ProtecTIER Entry Edition V3.3 is the follow up to ProtecTIER Entry Edition V3.2.

IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express includes:



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Key prerequisites
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IBM System Storage ProtecTIER Entry Edition software is loaded on the IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express to create a TS7620 ProtecTIER Deduplication Appliance solution.

IBM System Storage ProtecTIER Entry Edition software V3.3 is required in order to reach the 23 TB or 35 TB repositories sizes attaching one or two TS7620 Deduplication Express Expansion Drawer respectively (EXP) to the TS7620 Deduplication Express appliance (SM2).

A separate order for IBM System Storage ProtecTIER Entry Edition software is required.



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Planned availability date
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February 5, 2013



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Description
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IBM System Storage ProtecTIER Entry Edition V3.3 software combined with TS7620 ProtecTIER Deduplication Appliance Express is a data deduplication and replication solution that stores deduplicated backup data on a disk storage array. This combined software and hardware solution is referred to as TS7620 ProtecTIER Deduplication Appliance Express . The replication function allows ProtecTIER systems to be distributed across sites. To facilitate backup applications that are designed for use with tape storage, TS7620 Express emulates a TS3500 tape library unit containing LTO3 tape drives. This emulation capability is designed to help achieve the following operational and throughput efficiencies:

Data management and advanced features

ProtecTIER Entry Edition is designed with the following data management and advanced features.

HyperFactor®

ProtecTIER contains HyperFactor data factoring, or data deduplication, technology. This technology is designed to detect recurring data in multiple backups. The common data is merged into a single instance store, saving disk space needed to store multiple backups without sacrificing performance. HyperFactor is a breakthrough in several ways:

HyperFactor saves space by taking advantage of the fact that only a very small percentage of data actually changes from backup to backup. Incremental backups include all files whose modification dates have changed since the last full or incremental backup, and full backups back up all data, changed or not. The amount of space saved is a function of many factors, but mostly of the backup policies and retention periods, and the variance of the data between them. The more full backups retained on ProtecTIER , and the more intervening incremental backups, the more space that will be saved overall.

Replication

Replication provides system backup across sites. The replication function allows ProtecTIER deployment to be distributed across sites when connected through the WAN for replication.

Many-to-one and many-to-many replication

ProtecTIER many-to-one replication supports both single node and clustered ProtecTIER configurations, including many-to-many, bidirectional replication between two to four VTLs.

It provides the following functionality and support:

Replication grid

The replication grid is defined as an entity that supports replication between its members. The replication grid members are ProtecTIER repositories and are configured using a Replication Manager. The Replication Manager is a software component that may be installed on a dedicated host or on a ProtecTIER machine. The Replication Manager should be able to see all the members of the entire network the Replication Manager handles on both replication subnets.

A replication grid defines a set of ProtecTIER repositories and actions between them. The Replication Manager is server software that is separately deployed on a WAN or ProtecTIER machine. The Replication Manager can manage the configuration of multiple replication grids in an organization. An agent on each ProtecTIER system (specifically on every node) interacts with the server and maintains a table of its grid members.

Important: Be sure to coordinate between the replication sites to ensure that the servers at all locations are fully configured before using the ProtecTIER Replication Manager GUI to create the replication grid. Consult with Solution Assurance and your IBM representative for assistance and information.

Many-to-one replication defines the following two roles in a replication grid:

A group of one hub and one to twelve spokes is referred to as a topology group. A single grid may include up to eight hubs, and therefore up to eight topology groups. Spokes do not need physical connections between them. All repositories need a network connection to the replication manager server.

Supported replication configurations

TS7620 ProtecTIER Deduplication Express systems may participate in topology groups with TS7650 Appliances, TS7650G Gateways, and other TS7620 Express systems.

ProtecTIER Virtual Tape

ProtecTIER Virtual Tape service emulates traditional tape libraries. By emulating tape libraries, ProtecTIER Virtual Tape enables a transition to disk backup without having to replace the entire backup environment. The existing backup application can access virtual robots to move virtual cartridges between virtual slots and drives. The backup application perceives that the data is being stored on cartridges while ProtecTIER actually stores data on a deduplicated disk repository on the storage fabric.

System Storage ProtecTIER Entry Edition emulates up to:

ProtecTIER Manager

The ProtecTIER Manager application can be installed on one or more workstations, enabling monitoring of the status of nodes and clusters in the ProtecTIER system, along with the accompanying repositories and services.

Repository capacities

ProtecTIER Entry Edition V3.3 supports additional repository capacities available on TS7620 systems using the TS7620 Storage Expansion Drawer Model EXP. When one Model EXP is attached to the TS7620 base Model SM2, ProtecTIER Entry Edition V3.3 will support a repository size of approximately 23 TB. When two Model EXP are attached to the TS7620 base Model SM2, ProtecTIER Entry Edition V3.3 will support a repository size of approximately 35 TB. For customers achieving data deduplication ratios of 25 to 1, a 35 TB repository can contain 875 TB of backup data.

TS7620 Base Model SM2 - Repository capacity options:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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TS7620 ProtecTIER Deduplication Appliance Express fits neatly into the IBM storage and tape product portfolio by expanding data protection offerings to the lower end of midsize customers.

By enabling storage of up to 25 times more data on a given amount of physical disk capacity, ProtecTIER greatly changes the economics of data protection.

TS7620 ProtecTIER Deduplication Appliance is designed with capacity, price, performance, function, and reliability, availability and serviceability characteristics to appeal to the midsize customer, and to the enterprise customer with data backup and protection requirements in remote offices.

TS7620 ProtecTIER Deduplication Appliance integrates with and is complementary to many other IBM hardware and software offerings:



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Reference information
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For information on IBM System Storage ProtecTIER Entry Edition V3.3, refer to Software Announcement 213-009, dated February 05, 2013 .



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Product number
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Description                     Machine   Model   Feature

TS7620 Appliance                3959      EXP
2TB HDD - 12 PACK                                 3709(1)
C13 to 5-15P power cord                           9950(1)
C13 to C14 power cord                             9953(1)
 
 
Description                     Machine   Model   Feature

1Gb quad port Ethernet adapter  3959      SM2     3456
OST                                               9023(2)
FSI                                               9024(2)
SMB sw capacity 6TB                               9316(2)
SMB sw capacity 12TB                              9317(2)
ProtecTIER V3.3 Entry Ed preload                  9318
11.5 TB Expansion drawer attached                 9345
 
 
Description                     Machine   Model   Feature

ProtecTIER V3.3 EE preload      3958      DD5     9319

1
This feature has been previously announced in another product.
2
This feature has been previously announced in the designated model, but description has changed.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-003


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Publications
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The following publications are shipped with the product:

                                         Order          Part
Title                                    number         number

IBM System Storage TS7620 ProtecTIER     GA32-0913-04   N/A
Deduplication Appliance Express
Introduction and Planning Guide, v.3.3
 
IBM System Storage TS7620 ProtecTIER     GA32-0914-04   35P2064
Deduplication Appliance Express
Installation and Setup for VTL,
OpenStorage, and FSI Systems, v.3.3
 
IBM System Storage TS7610 and TS7620     GA32-0915-05   35P2066
ProtecTIER Deduplication Appliance
Express Service Guide, v.3.3
 
IBM System Storage TS7610 and TS7620     GA32-0916-05   N/A
ProtecTIER Deduplication Appliance
Express - ProtecTIER User's and
Maintenance Guide, v.3.3
 
IBM System Storage TS7610 and TS7620     LCD7-4787-07   35P2068
ProtecTIER Deduplication Appliance
Express Publications CD-ROM, v.3.3
 
IBM System Storage TS7610 and TS7620     N/A            35P2069
ProtecTIER Deduplication Appliance
Express Customer Information Center
CD-ROM
 
IBM System Storage TS7600 with           N/A            35P2070
ProtecTIER Service Information Center
DVD (TS7610, TS7650, and TS7650G)
 

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Publications are available on the IBM Publications Center website and are included on the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD7-4787-07 (part number 95P8948).



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

2U rack

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Operating temperature / Humidity / Altitude:

Electrical:

Btu output:

Noise level horizontal position: 7.2 bels

Equipment approvals and safety:

* This storage system is certified by the respective UL and NOM agencies.

Hardware requirements

General platform prerequisites

A TS7620 Appliance solution with IBM ProtecTIER Deduplication software requires IBM 3959 Model SM2 hardware with the following features:

VTL configuration:

OST configuration:

NAS NFS/CIFS configuration:

Customer provided monitor and keyboard are required for system installation and maintenance.

ProtecTIER Manager

ProtecTIER Manager is required for service or maintenance of ProtecTIER systems, and must be installed on a customer provided workstation.

The customer provided workstation must be capable of operating one of the following operating systems:

The workstation must also have:

The workstation must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall). ProtecTIER Manager can support more than one ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that one ProtecTIER server, they can be connected to a workstation via a switch box or via a terminal server. The workstation and switch box must be provided by the customer.

Contact your IBM representative for workstation configuration alternatives.

Supported configurations

TS7620 appliance offers four configurations with usable repository sizes of approximately 6 TB, 12 TB, 23 TB, and 35 TB as follows:

   6 TB (base, software limited)   (FC 9316)
  12 TB (base, software full cap)  (FC 9317)
 
  23 TB (base, software full cap + expansion 1)
  35 TB (base, software full cap + expansion 1 + expansion 2)

Tested platforms are listed in the Installation Guide under Release Notes .

TS7620 ProtecTIER appliance - 6 TB configurations:

VTL configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity
 
  3458     8Gb FC Dual Port HBA - Host         1
  3709     2TB HDD - 12 PACK                   1
  9022     VTL                                 1
  9316     SMB SW capacity 6TB                 1
  9318     ProtecTIER V3.3 Entry Ed preload    1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

OST or FSI configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity
 
  3448     Dual Port Ethernet Card             1
  3456     1Gb quad port Ethernet adapter      1
  3709     2TB HDD - 12 PACK                   1
  9023  or OST                                 1
  9024     FSI
  9316     SMB SW capacity 6TB                 1
  9318     ProtecTIER V3.3 Entry Ed preload    1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 
TS7620 ProtecTIER appliance - 12 TB configurations

VTL configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3458     8Gb FC Dual Port HBA - Host         1
  3709     2TB HDD - 12 PACK                   1
  9022     VTL                                 1
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
 
 One of the next features:
 9950     C13 to 5-15P power cord
 9953     C13 to C14 power cord
 

OST or FSI configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3448     Dual Port Ethernet Card             1
  3456     1Gb quad port Ethernet adapter      1
  3709     2TB HDD - 12 PACK                   1
  9023 or  OST                                 1
  9024     FSI
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 
TS7620 ProtecTIER appliance - 23 TB configurations

VTL configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3458     8Gb FC Dual Port HBA - Host         1
  3709     2TB HDD - 12 PACK                   1
  9022     VTL                                 1
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
  9345     11.5 TB Expansion drawer attached   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

And one order of MTM 3959-EXP - Plant features:

  Feature
  number   Description                         Quantity

  3709     2TB HDD - 12 PACK                   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

OST or FSI configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3448     Dual Port Ethernet Card             1
  3456     1Gb quad port Ethernet adapter      1
  3709     2TB HDD - 12 PACK                   1
  9023 or  OST                                 1
  9024     FSI
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
  9345     11.5 TB Expansion drawer attached   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

And one order of MTM 3959-EXP - Plant features:

  Feature
  number   Description                         Quantity

  3709     2TB HDD - 12 PACK                   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 
TS7620 ProtecTIER appliance - 35 TB configurations

VTL configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3458     8Gb FC Dual Port HBA - Host         1
  3709     2TB HDD - 12 PACK                   1
  9022     VTL                                 1
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
  9345     11.5 TB Expansion drawer attached   2
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

And two orders of MTM 3959-EXP - Plant features (each one):

  Feature
  number   Description                         Quantity

  3709     2TB HDD - 12 PACK                   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

OST or FSI configuration

One order of MTM 3959-SM2 - Plant features:

  Feature
  number   Description                         Quantity

  3448     Dual Port Ethernet Card             1
  3456     1Gb quad port Ethernet adapter      1
  3709     2TB HDD - 12 PACK                   1
  9023 or  OST                                 1
  9024     FSI
  9317     SMB SW capacity 12TB                1
  9318     ProtecTIER V3.3 Entry Ed preload    1
  9345     11.5 TB Expansion drawer attached   2
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 

And two orders of MTM 3959-EXP - Plant features (each one):

  Feature
  number   Description                         Quantity

  3709     2TB HDD - 12 PACK                   1
 
  One of the next features:
  9950     C13 to 5-15P power cord
  9953     C13 to C14 power cord
 
Software requirements

Order the following ProtecTIER Entry Edition software license PID and maintenance PID when the TS7620 Appliance Express hardware is ordered.

Refer to IBM System Storage ProtecTIER Entry Edition V3.3 Software Announcement 213-009, dated February 05, 2013 .

Operating system prerequisites

The appropriate Linux™ operating system is included with ProtecTIER Entry Edition V3.3 software and is loaded on the TS7620 Appliance Express with your initial order.

Connectivity prerequisites

The supported Fibre Channel switches are listed in the System Storage Operation Center (SSIC) located at

http://www-03.ibm.com/systems/support/storage/config/ssic/

If this IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.

Compatibility

The IBM System Storage TS7620 ProtecTIER Appliance Express emulates, in both stand-alone and clustered configurations, the IBM System Storage TS3500 tape library with IBM Ultrium™ 3 Tape Drives.

Limitations

ProtecTIER Entry Edition V3.3 software is only supported for installation on TS7620 ProtecTIER Deduplication Appliance Express hardware (3959 Model SM2).

A TS7620 Express system serving as a replication hub may only support four spokes.

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD7-4787-03 (part number 95P8934).

This product is customer installable. This product can be easily installed in frame space at or below 52 inches. If installations are planned for higher frame space, it is recommended that the local service delivery center be contacted to have an IBM Service representative install the product under a local contract. This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRUs. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

Two person install: The total weight of this system is approximately 60 lbs and requires two people to install when fully assembled.

One person install: One person can install this if the twelve 1 TB HDDs and the two power supplies are removed making the total weight of the system approximately 39 lbs. The twelve 1 TB HDDs must be reinstalled in the order they were removed.

This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact IBM for information.

You are responsible for downloading or obtaining from IBM , and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Customer has to provide Fibre Channel cables for ProtecTIER VTL systems to connect TS7620 ProtecTIER Deduplication Appliance Express and backup host.

Direct customer support

Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7620, 3959-SM2, 3959-EXP, or 5639-PTC.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express . Technical Support Services are designed to support your installations of IBM Virtualization Engine hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU and IBM On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. The customer must provide a workstation with a running copy of the ProtecTIER Manager GUI. A Keyboard and Monitor must also be available.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

Base model SM2:

Storage Expansion Drawer EXP:

On-site Service

This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRU's. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

FRU list:

Base model SM2:

Storage Expansion Drawer EXP:

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Available offerings are:

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Machine Exchange Service

IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM . Transportation charges, both ways, are paid by IBM . You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support website

http://www.ibm.com/servers/storage/support/

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.



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Pricing
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Product charges
                                Machine        Feature 
Description                     type    Model  number  

TS7620 Appliance                3959    EXP    
2TB HDD - 12 PACK                              3709   
C13 to 5-15P power cord                        9950   
C13 to C14 power cord                          9953   
 
1Gb quad port Ethernet adapter  3959    SM2    3456   
ProtecTIER V3.3 Entry Ed preload               9318  
11.5 TB Expansion drawer attached              9345  
 
ProtecTIER V3.3 EE preload      3958    DD5    9319  
 
 
                     Field    Plant             MES
Model    Feature     install  install  MES      removal
number   number      only     only     removal  charge

EXP      3709        N        Y        N        N
EXP      9950        N        Y        N        N
EXP      9953        N        Y        N        N
 
SM2      3456        Y        Y        N        N
SM2      9318        N        Y        N        N
SM2      9345        Y        Y        N        N
 
 
DD5      9319        N        Y        N        N
 

If field installed on a purchased machine, parts removed or replaced become the property of IBM and must be returned.

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-113-003-LIST_PRICES_2013_02_05.PDF ENUS-113-003-LIST_PRICES_2013_02_05.PDF

Alternative service

ICA Warranty upgrade

                              IOR
                              IBM same day
                              on-site repair
Machine type-model            (IOR 24 x 7)

3959-EXP                    

ICA Maintenance

 
                              IOR                  IOR
                              IBM same day         IBM next day
                              on-site repair       on-site repair
Machine type-model            (IOR 24 x 7)         (IOR 9 x 5)

3959-EXP                     

ServicePac prices

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, ProtecTIER, Express, HyperFactor, Tivoli, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/