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IBM Rear Door Heat Exchanger

IBM United States Hardware Announcement 112-085
April 11, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product number Product number Order
now Order now


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At a glance
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The IBM® Rear Door Heat Exchanger is an option for the IBM PureFlex System 42U Rack (7953-94X) that can remove up to 30,000 watts of heat per hour using chilled water. This can reduce both air conditioning capacity needs and hot spot problems.



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Overview
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The IBM Rear Door Heat Exchanger (RDHX)(1164-95X) provides an extremely efficient option to cool the air exiting the IBM PureFlex System 42U Rack (7953-94X). 30,000 watts (30 kVA or 102,000 BTU per hour) can be removed before the rack's air returns into the machine room, potentially reducing both air conditioning capacity needs and hot spot problems. Depending on the configuration, 100% of the heat generated in the rack can be removed.

Copper tubes attached to the rear door circulate chilled water. The chilled water removes heat from the exhaust air being blown through the servers and attachments mounted in the rack. The water lines in the door attach to the customer-supplied secondary water loop using industry-standard quick couplings.

The RDHX is used in place of the #EC02 Rear Door on the IBM PureFlex System 42U Rack. The RDHX is about 123 mm or 5 inches deep compared to the 25 mm or 1-inch depth of the #EC02 Rear Door. When the RDHX is attached to the IBM PureFlex System 42U Rack the overall depth is 1196 mm, fitting onto the standard data center floor tile of 1200 mm. The RDHX is lockable and has identical keying to the IBM PureFlex System 42U Rack front door and side panels.

The RDHX has hinges on the right side and opens on the left as viewed facing the rear of the rack.

When ordering the IBM PureFlex System 42U Rack (7953-94X) include the no-charge #EC05 RDHX Indicator feature on the 7953-94X to indicate that a standard #EC02 Rear Door is not required. Note that #EC05 does not ship any hardware. Order the RDHX hardware using 1164-95X.



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Key prerequisites
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Refer to the Hardware requirements section.



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Planned availability date
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Description
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Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Rear Door Heat Exchanger is capable as of April 27, 2012, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www-03.ibm.com/able/product_accessibility/index.html


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Product number
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The following are newly announced features on the specific models of the IBM Power Systems™ 1164 machine type:

Description                                        MT  Model  Feature
 
IBM Flex System Rear Door Heat Exchanger          1164  95X
 

US TAA Compliance Indicator                       1164  95X     0983

 

Custom Service Specify, Rochester Minn, USA       1164  95X     1140


OEM (Generic) Indicator                           1164  95X     7770
OEM (GROUPE BULL) Indicator                       1164  95X     7773
OEM (Hitachi) Indicator                           1164  95X     7775
OEM Publications for IBM Logo Product             1164  95X     7779
Product Renovated by IBM Indicator                1164  95X     9993
S&H - No Charge                                   1164  95X     ESC0
Rack S&H-b                                        1164  95X     ESC2

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=112-085


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Publications
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IBM Power Systems hardware documentation provides you with the following topical information:

You can access the product documentation on a DVD (S5KT) or at

http://publib.boulder.ibm.com/infocenter/pseries/index.jsp

The following information is shipped with the 1164-95X:

Hardware documentation such as installation instructions, user's information, and service information is available to download or view at

http://www.ibm.com/systems/support

AIX® documentation can be found at the IBM AIX Information Center

http://publib.boulder.ibm.com/infocenter/pseries/index.jsp

Visit the IBM System Support Site, which contains the documentation for the hardware

http://www.ibm.com/systems/support

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center

http://publib14.boulder.ibm.com/infocenter/systems

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Hardware requirements

Each 1164-95X must include a minimum of the following items:

Limitations

IBM Rear Door Heat Exchanger (1164-95X)

Planning information

Cable orders

No cables required.

Security, auditability, and control

This product uses the security and auditability features of host software and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

Three years.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically though an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 CRU:

Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 CRU:

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

There are no Tier 1 CRUs.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service level is:

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their clients, and normal warranty service procedures for the IBM machine apply.

Non-IBM parts service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their clients, and normal warranty service procedures for the IBM machine apply.

International Warranty Services (IWS)

IWS is available in selected countries or regions.

The warranty service type, for example, On-site repair and customer replaceable unit, and service level, 9 x 5 next-business-day and 24 x 7, provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-947.ibm.com/support/entry/portal/docdisplay?Indocid=MIGR-5070246

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-Site Service acquired by the client. Service levels are response-time objectives and are not guaranteed. Refer to the Warranty service upgrades section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine.

The service level is:

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, refer to the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Customer Replaceable Unit Service:

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, clients are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

A reduced charge is available to qualified education clients. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 5% for the products in this announcement.



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Prices
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For additional information and current prices, contact your local IBM representative.

The following are newly announced features on the specific models of the IBM Power Systems 1164 machine type:

                                                     Initial/
                                                     MES/
Description            Model   Feature               Both/        RP   
                       Number  Number                Support  CSU MES 

IBM 1164-95X
                       95X                                    Yes

US TAA Compliance Indicator
                       95X     0983                  Both     Yes No



Custom Serv. Specify, Roch
                       95X     1140                  Both     Yes No


S&H - No Charge
                       95X     ESC0                  Initial  N/A No
Rack S&H-b
                       95X     ESC2                  Initial  N/A No

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the US only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-112-085-LIST_PRICES_2012_04_11.PDF ENUS-112-085-LIST_PRICES_2012_04_11.PDF

Maintenance charges

For more information about maintenance and pricing, contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

IBM Global Financing offers competitive financing of hardware, software, and services, from both IBM and other manufacturers or vendors.

Financing Power Systems solutions from IBM Global Financing can help customers acquire more from existing budgets while helping them conserve cash, and provides a comprehensive end to end multi vendor IT financing solution. This end-to-end approach helps form the foundation of a cohesive technology management strategy that can be superior to ownership. We can help reduce costs compared to purchase, increase ROI, lower Total Cost of Ownership, minimize risk, improve accountability, and enable customers to focus on their core business strategies while giving customers the ability to make flexible equipment decisions throughout the entire technology lifecycle.

Through our IBM Project Financing™ program, credit qualified customers can obtain funding to design and build their entire IT infrastructure, aligning up-front costs to expected project benefits. This could include financing for select facility design and construction, building and structural upgrades, infrastructure equipment, IT hardware, software, services and consulting. Through our Global Asset Recovery Services' buyback program customers can obtain cash for marketable IT assets and dispose of non-marketable assets in a way that complies with environmental laws and regulations.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. For all customer segments offerings, rates, financing terms, offering type, equipment type, and options, may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

For more information contact your local IBM Global Financing organization or visit the website

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems, Electronic Service Agent and IBM Project Financing are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, PartnerWorld, Power, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/