Feedback

IBM SurePOS 500 Express meets the performance and speed requirements of specialty, food service, and hospitality retailers

IBM United States Hardware Announcement 105-387
October 4, 2005

 

 ENUS105-387.PDF (38KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Education support  
 
Printable version Printable version

 
At a glance

Image

With the new SurePOS system units and integrated touch screens, you can easily create the right solution for your business.

The new SurePOS model offers:

  • A 1.2 GHz VIA processor
  • 256 MB of memory standard, upgradeable to 512 MB or 1 GB
  • 8 to 64 MB UMA video memory
  • A 40 GB SATA HDD, 7200 HDD, or greater (standard options are available for solid state memory if required)
  • 12.1-inch Resistive Touch, Active LCD model
  • A new enhanced wireless integration kit that provides optimum coverage and flexibility to meet country-specific wireless requirements by utilizing USB technology (USB Dongle not included)
  • Enhanced systems management
  • Port enhancements, including powered 24V USB ports, standard
  • A wide range of optional features including receipt printers, displays, MSRs, and trays to keep the counter neat

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
Back topBack to top
 

Overview

The new Model 514 was designed to bring the advantages and sleek design of the very successful SurePOS™ 500 family (543 and 563). The new Model  514 has the same style and format but has been engineered for economy. Taking advantage of new technology cost savings and designing the entire system with customer costs in mind, IBM has established a new benchmark for small and medium customers while incorporating those compelling features that have made the SurePOS 500 family of products a top selling Point of Sale system in food service and hospitality worldwide for the past five years. The entire system design also has taken into account requirements for ease of service to allow for customers or technicians to easily upgrade or swap components.

  • A 1.2 GHz VIA processor
  • 256 MB of memory standard, upgradeable to 512 MB or 1 GB
  • 8 to 64 MB UMA video memory
  • A 40 GB SATA HDD, 7200 HDD, or greater (standard options are available for solid state memory if required)
  • 12.1-inch Resistive Touch, Active LCD model
  • A new enhanced wireless integration kit that provides optimum coverage and flexibility to meet country-specific wireless requirements by utilizing USB technology (USB Dongle not included)
  • Enhanced systems management
  • Port enhancements, including powered 24V USB ports, standard
  • A wide range of optional features including receipt printers, displays, MSRs, and trays to keep the counter neat

 
Back topBack to top
 
Key prerequisites

Windows™ 2000, WePOS, Windows XP Pro, IRES V2.0 (when available), or DOS 2000

Note: IBM will supply support for IRES V2.0 when the product is generally available.


 
Back topBack to top
 

Planned availability date

November 18, 2005
 
Back topBack to top
 

Description

Following are the unique configurations for the SurePOS 500 Express Model 514 for all the countries with each geography:

4951-514

U.S., Canada, Mexico, Peru, Columbia, Bolivia, Paraguay, Ecuador

  • Low voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark™ 4610-TF6 — iron
    • 4610 Power Cable 2.0 m, 78.7 inches
    • Interface adapter RS 485+232
    • User's guide for 4610 online
    • 2 M cable RS-232

4951-514

Brazil

  • Low voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-KR4 — pearl white
    • 4610 Power Cable 2.0m, 78.7 inches
    • 2 M cable RS-232
    • Interface adapter RS 485+232
    • User's guide for 4610 online

4951-514

Chile

  • High voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country

No printer specified

4951-514

Argentina

  • High voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-GE3 (USB) — iron
    • 4610 Power Cable 2.0 m, 78.7 inches
    • USB non-powered signal cable 5 M
    • Fiscal logic for Argentina
    • User's guide for 4610 online
    • Journal keylock

4951-514

Venezuela

  • Low voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-TN3
    • 4610 Power Cable 2.0 m, 78.7 inches
    • 2 M cable RS-232
    • Interface adapter RS 485+232
    • User's guide for 4610 online

4951-514

Uruguay

  • Low voltage power supply
  • Online user's guide
  • 3-track MSR
  • Distr cash drawer cable
  • Fixed till insert for full-size CD
  • Full-size cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-TN3 pearl white w/RPQ 8Q2318
    • 4610 Power Cable 2.0 m, 78.7 inches
    • 2 M cable RS-232
    • Interface adapter RS 485+232
    • User's guide for 4610 online

4951-514

Hong Kong

  • High voltage power supply
  • Installation/Operations guide (China)
  • 3-track MSR
  • Distr cash drawer cable-sys
  • Adjustable till insert for full-size CD
  • Full-size cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • MFI will assign power cord per country
  • SureMark 4610-TF7
    • 4610 0.7m Power Cable
    • .7m cable RS-232
    • Interface adapter RS 485+232
    • User's guide for 4610 online

4951-514

ANZ, ASEAN-SGP, Malaysia

  • High voltage power supply
  • User's guide
  • 3-track MSR
  • Distr cash drawer cable-sys
  • Adjustable till insert for full-size CD
  • Full-size cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • MFI will assign power cord per country
  • SureMark 4610-TF6
    • 4610 0.7m Power Cable
    • .7m cable RS-232
    • Interface adapter RS 485+232
    • User's guide for 4610 online

4951-514

GCG — Taiwan — N.A.

  • High voltage power supply
  • User's guide
  • 3-track MSR
  • Distr cash drawer cable-sys
  • Adjustable till insert for full-size CD
  • Full-size cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • MFI will assign power cord per country

No printer specified

4951-514

Asean — Thailand, Indonesia

  • High voltage power supply
  • User's guide
  • 3-track MSR
  • Distr cash drawer cable-sys
  • Horizontal till insert for compact CD
  • Compact cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • MFI will assign power cord per country
  • SureMark 4610-TF6
    • 4610 0.7m Power Cable
    • Interface adapter RS 485+232
    • .7m cable RS-232
    • 4610 user's guide online

4951-514

Japan

  • Low voltage power supply
  • JUCC MSR
  • Distributed cash drawer cable
  • Full-size cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • DBCS cash drawer till box
  • MFI will assign power cord per country
  • SureMark 4610-TF7
    • 4610 0.7m Power Cable
    • Interface adapter — RS-485 and RS-232
    • .7m RS-232 cable

4951-514

India

  • High voltage power supply
  • User's guide
  • 3-track MSR
  • Integrated Character Display
  • 256 MB total system memory
  • MFI will assign power cord per country

No printer specified

4951-514

Korea

  • Short RS-232 9-pin cable
  • High voltage power supply
  • User's guide
  • 3-track MSR
  • Distr cash drawer cable-sys
  • Adjustable till insert for full-size CD
  • Full-size cash drawer — iron
  • Integrated Character Display
  • 256 MB total system memory
  • Cash drawer lock
  • CD hardware kit (gold key)
  • No installation/operations guide
  • MFI will assign power cord per country
  • SureMark 4610-TF7
    • 4610 0.7m Power Cable
    • Interface adapter RS 485+232
    • 4610 User's Guide online
    • .7m RS-232 cable

4951-514

GCG — China

  • High voltage power supply
  • User's guide
  • 256 MB total system memory
  • MFI will assign power cord per country
  • 4679 Model GCN — iron, cutter, no rewinder
    • Online user's guide
    • 1.8 m RS-232 cable

4951-514

UK, Spain, France, Germany

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-TF6 — iron
    • 4610 Power Cable 2.0m, 78.7 inches
    • Interface Adapter RS-232 and RS-485
    • .7m cable RS-232
    • User's guide for 4610 online

4951-514

Italy

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-KD5 — iron
    • 4610 0.7m Power Cable
    • Fiscal logic for Italy
    • Fiscal printer user's guide online
    • .7m cable RS-232

4951-514 (H01)

Hungary

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-KD5 — iron
    • 4610 0.7m Power Cable
    • Interface adapter — RS-485 and RS-232
    • Fiscal logic for Hungary
    • Fiscal printer user's guide online
    • .7m cable RS-232

4951-514

Turkey

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-GB3 — USB iron w/DI
    • 4610 Power Cable 2.0m, 78.7 inches
    • Fiscal logic for Turkey
    • Fiscal printer user's guide online
    • USB non-powered signal cable 5m

4951-514

Greece

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-GB5 — USB iron no DI
    • 4610 Power Cable 2.0m, 78.7 inches
    • Fiscal logic for Greece
    • Fiscal printer user's guide online
    • USB non-powered signal cable 5m

4951-514 (R01)

Russia, Ukraine

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country

No printer

4951-514 (M01)

Romania

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-GG5 w/RPQ 8Q2366
    • Control of fiscal-ready printers
    • 4610 Power Cable 2.0m, 78.7 inches
    • RS-232 cable 2.0m
    • Printer user's guide online

4951-514 (L01)

Latvia, Croatia

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-TN5 w/RPQ 8Q2415
    • 4610 Power Cable 2.0m, 78.7 inches
    • RS-232 cable 2.0 m
    • Printer user's guide online
    • Interface adapter — RS-485 and RS-232

4951-514 (B01)

Bulgaria

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country
  • SureMark 4610-GG3 w/RPQ 8Q2366
    • Control of fiscal-ready printers
    • 4610 Power Cable 2.0m, 78.7 inches
    • RS-232 cable 2.0 m
    • Printer user's guide online

4951-514 (P01)

Poland

  • High voltage power supply
  • Distr cash drawer cable
  • Vertical till insert for compact CD
  • Compact cash drawer — iron
  • 256 MB total system memory
  • Lock
  • Lock installation kit
  • MFI will assign power cord per country

No printer specified
 
Back topBack to top
 

Product positioning

The SurePOS 500 Express offers a transition to an innovative, open platform. The 500 Express is intended for specialty retailers, food service, and hospitality retailers.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 105-387

Trademarks

 
SurePOS and SureMark are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
Back topBack to top
 
Education support

Multimedia education is available for customers who support or service the products. The free sales and support courses are available for download from the Global Retail Store Education Web site at

Course                       Course
title                        number
 
IBM 4951 Point-of-Sale       RE4951X
 system

For more information or to enroll in this course go to the IBM Global Retail Store Education Web site at

Click Courses, then RE4951X. After you enroll in the course, you will be sent the course document via e-mail.

Questions? Contact grse@us.ibm.com
 
Back topBack to top
 

Publications

The following publication is shipped with the product. Additional copies are available immediately.

                          Part
Title                     number
 
Safety Message Guide      08L1858

Order
number                    Language
 
GA27-4330-00              English
GA10-5324-00              Spanish
SY27-0417-00              English

 
Back topBack to top
 
Services

IBM Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
Back topBack to top
 

Technical information

Specified operating environment

Physical specifications

Free-standing configuration for 12 inch w/o MSR

  • Maximum width measurement: 321 mm (12.6 inch)
  • Maximum depth measurement: 325 mm (12.8 inch)
  • Maximum height measurement: 384 mm (15 inch)

Operating environment

  • Temperature (with HDD): 5° to 40°C (40° to 104°F)
  • Temperature (no HDD): 0° to 40°C (32° to 104°F)
  • Relative humidity: 8 to 80%
  • Wet bulb (caloric value): 27°C
  • Heat dissipation: 115 watts, 392 BTU/Hr
  • Electrical power: 0.14 kVA
  • Capacity of exhaust: cubic meter/min
  • Noise level: 5.1 Bels
  • Leakage and starting current: 0.0035/50 Ampere

Software requirements

Hardware driver and operating system requirements: The following driver and diagnostic programs for the SurePOS™ 500 Series are available on the IBM Retail Store Solutions Web site at

At this site, select SUPPORT, then under Software, select Download Software Maintenance, and select SUREPOS 500 Series.

Microsoft™ Windows™ 2000 Professional Edition, Service Pack 2:

  • Direct access, without drivers, via RS-232 device attachments

For Microsoft Windows XP Professional:

  • UPOS V1.9, or higher, when available
  • Direct access, without drivers, via RS-232 device attachments

For additional driver information, refer to the driver support Web site

Operating system

The operating system must be ordered separately.

  • PC DOS 2000 (no USB support)
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows XP

Planning information

Customer responsibilities: The customer is responsible for unpacking and setting up the components in accordance with the customer setup instructions provided.

As a customer setup machine, its installation is similar to that of an IBM PC. A screwdriver will be required to install or remove feature cards as well as to remove the field replaceable units (FRUs).

You are responsible for placing legends in the key tops and for keyboard customization as applicable.

You are responsible for ordering at least one 4951 ship group per store.

You are responsible for keeping the system BIOS current by downloading the latest level from the following Web site

Cable orders: A power cord is shipped with every 4951. The length and plug type must be specified by the customer with each machine order.

All input/output (I/O) device attachment cables are optional and are shipped per the customer order.

Installability: This is a customer setup (CSU) product.

For planning purposes, installation time will range from less than half an hour to two hours. Actual time will depend on the number of features to be installed and the experience of the installer.

Security, auditability, and control

This product uses the security and auditability features of the SurePOS 500 Express.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
Back topBack to top
 

Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: Yes

Warranty period: One year

Warranty service: IBM On-site Repair (IOR), 24 hours a day, 7 days a week, same-day response

Warranty service upgrades and maintenance service options: For ServiceElect (Z125-5510) and ServiceSuite™ (Z125-5745) Statements of Work

Maintenance services

On-site service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as maintenance options for your machine type: 24 hours per day, 7 days a week, same-day service.

Usage plan machine: No

IBM hourly service rate classification: One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Customer setup — customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated Program License Charges apply: No

This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
 
Back topBack to top
 

Prices

Contact your IBM representative for charges information for this announcement.
 
Back topBack to top
 

Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
SurePOS and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Back to topBack to top
 

 
Printable version Printable version