IBM System x3650 M4 server model includes Intel Xeon E5-2600 multicore processors

IBM Europe, Middle East, and Africa Hardware Announcement ZG12-0236
August 21, 2012

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product positioning Product positioning Announcement countries Announcement countries
Product number Product number

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At a glance
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Power , scalability, control, and serviceability for dynamic high performance computing applications:

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This 2U-high, rack-optimized server features extreme frequency, optimized performance, and systems management for business-critical applications and cloud deployments built on IBM® X-Architecture® .

Optimized for performance

New, innovative, energy-smart design with powerful high-performance processors, a large capacity of high-performing DDR3 memory, and an impressive feature set ideal for business-critical applications and cloud deployments:

Manage with efficiency

High availability, manageability, and serviceability features help diagnose problems quickly, even from remote locations:

Excellent RAS and outstanding uptime for an improved business environment

IBM is also releasing models that come preinstalled with SAP Discovery System V5. The SAP Discovery System is a fully configured and preintegrated service-oriented architecture (SOA) platform enabler for SAP development environments. The models that include the preinstalled copy of SAP software do not include a license to use such SAP software. You are not licensed to use the copy of SAP software contained in the IBM system until you have purchased or licensed the use of the SAP software from SAP or its authorized distributors. Usage of the SAP software is subject to the applicable SAP user license supplement. Your purchase of the IBM hardware system does not include a license to use the SAP software or to use any other SAP software. SAP is under no obligation to license the preinstalled SAP software to you. Contact your responsible SAP representative to obtain the appropriate license rights to use the SAP software. SAP Discovery Server is preinstalled on specific models of this product as a convenience only; IBM makes no representation or warranty with respect to SAP software and grants no license to use any preinstalled SAP software.

1 You may be asked certain diagnostic questions before a technician is sent.

2 For information on IBM's Statement of Limited Warranty, contact your IBM representative or reseller. Copies are available upon request.

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Key prerequisites
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Monitor, USB keyboard, and USB mouse.

Note: PS/2-style keyboard and mouse are not supported.

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Planned availability date
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September 19, 2012

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System x3650 M4 server

The System x3650 M4 server features Intel Xeon multicore processors that support internal processing speeds of up to 3.3 GHz3 , and processing operations to memory up to 1600 MHz.

High-performance server subsystems The System x3650 M4 server expands the new server line by adding a higher level of processor power. This high-throughput, two-way multicore network server offers excellent performance and scalability when you add memory and a second processor. Up to 20 MB cache, and up to two 8.0 GT/s QuickPath interconnect (QPI) with new Hyper Threading and Intel™ Turbo Boost Technology 2.0. It incorporates powerful Xeon processors with up to 20 MB L3 cache. The advanced transfer L3 cache is integrated onto the processor and runs at the same clock speed. The advanced transfer cache is a result of a 'backside bus' 256 bits wide. It features a quad-wide cache line that can transfer four 64-bit cache line segments at one time to deliver full-speed capability. The cache is eight-way set associative.

Two Intel Xeon processor connectors are standard on the system board to support installation of a second processor. High-speed PC3 DDR3 Advanced Memory Feature DIMMs run at up to 1600 MHz DRAM clock speed and offer maximum 12800 Mbps bandwidth, processor-to-memory subsystem performance. The x3650 M4 server uses the Intel E5-2600 processor with Chipkill technology to maximize throughput from processors, to memory, to the 32-bit and 64-bit PCI buses.

3 GHz and MHz denote the internal and/or external clock speed of the microprocessor only, not application performance. Many factors affect application performance.

Standard System x3650 M4 configurations

   Model                             HDD
   number     Processor Memory  GT/s Interface   HDD       Other
   791532x    3.3 GHz    4 GB   8.0   SAS/SATA   2.5-in    Open bay
                  Cache: 10 MB         M5110e               hot-swap
                                                            1 x 900W
   7915M2x    2.9 GHz    4 GB   8.0   SAS/SATA   2.5-in    Open bay
                  Cache: 20 MB         M5110e               hot-swap
                                                            1 x 900W
   7915GSx    2.0 GHz   32 GB   8.0   SAS/SATA   2.5-in    1x1 TB
                  Cache: 20 MB         M5100e+1GB Flash     7x600 GB
                                                            SAP Disc
                                                            2 x 750W


Note: The model "x" designation is geography dependent and is spelled out explicitly in the Product number section

Additional features

The System x3650 M4 server offers solid system throughput from processor, to memory, to bus, to disk-intensive I/O. These features, combined with multicore capability, make the x3650 M4 server an excellent choice for a stand-alone or clustered general-business application, file, and print server.

High-availability and serviceability features

The System x3650 M4 server subsystem delivers excellent reliability and serviceability features:

Expandability and growth

The System x3650 M4 server packs a lot of function and storage capacity into a 2U 19-inch rack-drawer package, yet it is designed to be easy to upgrade and service. Functions such as SVGA video, SAS, and full-duplex 10/100/1000 Mbps Ethernet are integrated on the system board. Features include:

Systems management

Integrated Management Module 2 (iMM2)

The System x3650 M4 includes an integrated Management Module that provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant systems management. The IMM comes standard, and shares one of the four onboard Ethernet ports for access. The IMM can be accessed using software that is compatible with IPMI 2.0 (for example, xCAT). The IMM is implemented using industry-leading OSA firmware and applications in conjunction with the Integrated Management Module.

Features and benefits:

IBM Integrated Management Module Advanced Upgrade

The optional IBM Integrated Management Module Advanced Upgrade delivers advanced control and monitoring features to manage your IBM System x3650 M4 server at virtually any time, from virtually any place. The key can be enabled by FoD. This key enables easy console redirection with text and graphics, and keyboard and mouse (operating system must support USB) support over the system management LAN connections.

With video compression now built into the adapter hardware, it is designed to allow the greater screen sizes and refresh rates that are becoming standard in the marketplace. This feature allows the user to display server activities from power-on to full operation remotely, with remote user interaction at virtually any time.

IBM Director

The System x3650 M4 server also features IBM Director, a powerful, highly integrated, systems-management software solution built on industry standards and designed for ease of use. Exploit your existing enterprise or workgroup-management environments, and use rich security to access and manage physically dispersed IT assets more efficiently over the Internet. It can help reduce costs through potentially:

IT administrators can view the hardware configuration of remote systems in detail, and monitor the usage and performance of critical components such as processors, HDDs, and memory.

IBM Director includes a portfolio of integrated server tools that work with the systems management monitoring functions. Typical functions and monitoring capabilities can include:

IT administrators have comprehensive, virtual on-site control of System x servers with the ability to remotely:

IBM Director Agent integrates into leading workgroup and enterprise systems management environments through upward integration modules (available from IBM and third parties). Advanced management capabilities built into System x® servers are available through:

IBM Active Energy Manager

IBM Active Energy Manager offers direct monitoring of power consumption and thermal load of your server through IBM Director. You can monitor power consumption to track utilization of energy resources. IBM Active Energy Manager is a leading solution on the market providing users with the combination of intelligence and features needed to effectively monitor power consumption in the datacenter. Active Energy Manager, an extension to IBM Director systems management software, allows clients to "meter" actual power usage and trend data for any single physical system or group of systems. Developed by IBM Research, Active Energy Manager utilizes IBM-developed monitoring circuitry to help identify the actual amount of power being used and the temperature of the system. The software is available across new IBM System x servers, as well as its BladeCenter® line of systems. With Active Energy Manager, the user is able to understand the actual power draw.

With the addition of the optional IBM Integrated Management Module, the IT administrator achieves on-site control of System x servers through the ability to remotely:

Advanced Configuration and Power Interface (ACPI)

ACPI is an open industry specification that defines a flexible and extensible hardware interface for the system board. Software designers use this specification to integrate power management features throughout a computer system, including hardware, the operating system, and application software. This integration enables Microsoft Windows™ to determine which applications are active, and handle all of the power management resources for computer subsystems and peripherals.

World-class support tools and programs

The System x3650 M4 server tools and programs can make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running. IBM can help your company maintain ownership of technology leadership network servers.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

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Product positioning
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The System x3650 M4 server is a part of the System x rack-optimized server line. This 2-socket server delivers Intel Xeon mullticore high speed processors and excellent server function in an ultrathin, rack-optimized, 2U footprint.

Optimized for speed

The System x3650 M4 server offers new levels of Intel Xeon multicore processors with up to 8.0 GT/s and lower power for business-critical applications and cloud deployments. This server is uniquely optimized for better application computing with a highly functional chipset and 24 DIMM slots for a maximum of 384 GB of DDR-3 SDRAM Registered DIMM memory, or up to 768 GB of memory with LRDIMM or HyperCloud DIMMs.

Innovation comes standard

Ultimate fault-tolerant protection

Target applications

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Product number
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Note: EMEA are GAV Models.
Description                            MT    Mod   Number
IBM System x3650 M4                    7915  32G   791532G
                                       7915  M2G   7915M2G
                                       7915  GSG   7915GSG

Note: The preinstalled SAP Discovery system V5, SAP Business all-in-one is included with the 7915GSG.


number  Description
00D5004 32GB (1x32GB, 1.5V)PC3-8500 CL7 ECC DDR3 1066MHz LP HyperCloud
00D9450 Intel Xeon Processor E5-2658 8C 2.1GHz 20MB 1600MHz 95W W/Fan
00D9451 Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB 1600MHz 70W W/Fan
00D9490 x3650 M4 Plus 8 2.5" HS HDD Assembly Option Kit
00D9492 x3650 M4 16 Plus 16 1.8" SSD Assembly Option Kit
00D9493 x3650 M4 8 2.5" Plus 16 1.8" SSD Assembly Option Kit
90Y5085 x3650 M4 PCIe Riser Card 2 (1 x16 for GPU + 1 x8 FH/HL Slots)
00D9532 x3650 M4 925MM SAS Cable
00D9501 IBM LLM-SM Dual Port 10GbE SFP+ Adapter for IBM System x
90Y6454 Qlogic Dual Port 10GbE SFP+ Embedded VFA for IBM System x
90Y5179 Qlogic Embedded VFA FCoE/iSCSI License for IBM System x (FoD)

Pseudo part numbers

Note: The following Pseudo part numbers cannot be ordered as stand-alone parts and can only be ordered by configurator.

number  Description
00D9496 x3650 M4 Plus 8 2.5" HS HDD Assembly Kit
00D9491 x3650 M4 Hot-Swap 16/32 HDD Assembly Kit
00D9497 x3650 M4 16 Plus 16 1.8" SSD Assembly Kit
00D9498 x3650 M4 8 2.5" Plus 16 1.8" SSD Assembly Kit
00D9489 x3650 M4 2.5" Simple Swap Kit
00D9448 Intel Xeon Processor E5-2658 8C 2.1GHz 20MB Cache 1600MHz 95W
00D9449 Intel Xeon Processor E5-2648L 8C 1.8GHz 20MB Cache 1600MHz 70W
00D5005 32GB (1x32GB, 1.5V) PC3-8500 CL7 ECC DDR3 1066MHz LP HyperCloud
00D9538 x3650 M4 820MM SAS Cable

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The following CD-ROM is shipped with the x3650 M4 server:

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or discontinued at any time.

The publications System x3650 M4 Server Installation and User's Guide and Problem Determination and Service Guide , in US English and translation versions are available from

Multilingual support is provided for many of the System x3650 M4 server components in the following languages:

The multilingual support includes national language keyboard support, multilingual nomenclature, and translated documentation as required by the individual countries.

Displayable softcopy publications

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material. The files are shipped on CD-ROM. Terms and conditions for use of the machine-readable files are shipped with the files.

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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.

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Technical information
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Specified operating environment

Physical specifications
System x3650 M4:
                      791532x                   7915M2x
Processor             Xeon E5-2643 4C (130W)    Xeon E5-2690 8C (135w)
  Internal speed       3.3 GHz                   2.9 GHz
  External speed       8.0 GTS                   8.0 GTS
  Number standard      1                         1
  Maximum              2                         2
L3 cache (full-speed)  10 MB                     20 MB
Memory                 4 GB ECC 1600 MHz RDIMM   4 GB ECC 1600 MHz RDIMM
  RDIMMs               1 x 4 GB                  1 x 4 GB
                         (2Gb,1Rx4,1.5V)           (2Gb,1Rx4,1.5V)
  DIMM sockets         24                        24
  Capacity4            768 GB                    768 GB
Video                  SVGA                      SVGA
  Memory               16 MB                     16 MB
HDD controller         SAS/SATA                  SAS/SATA
  Channels             8                         8
  Connector internal   2                         2
RAID controller        M5110e                    M5110e
Total bays             18 (with upgrade)         18 (with upgrade)
  5.25 slim            1                         1
  3.5-in tape          1                         1
  Hot-swap (3.5-in)    0                         0
  Hot-swap (2.5-in)    16 (with upgrade)         16 (with upgrade)
  Internal capacity    16 TB (with upgrade)      16 TB (with upgrade)
Bays available         10 standard               10 standard
  5.25 slim            1                         1
  3.5-in tape          1                         1
  Hot-swap (3.5-in)    0                         0
  Hot-swap (2.5-in)    8                         8
Total PCI slots6       6 (with upgrade)          6 (with upgrade)
  PCI_E (x8)           3 standard                3 standard
System management      Standard                  Standard
Ethernet controller    Four 1 Gb                 Four 1 Gb
Optical drive (SATA)   Optional                  Optional
Power supply           900 W                     900 W
  Number standard      1                         1
  Maximum              2                         2
  Hot-swap             Yes                       Yes
  Redundant power      Optional                  Optional
  Auto restart         Yes                       Yes

Processor             Xeon E5-2650 8C (95w)
  Internal speed       2.0 GHz
  External speed       8.0 GTS
  Number standard      1
  Maximum              2
L3 cache (full-speed)  20 MB
Memory                 32 GB ECC 1600 MHz
  RDIMMs               4 x 8 GB
  DIMM sockets         24
  Capacity4            768 GB
Video                  SVGA
  Memory               16 MB
HDD controller         SAS/SATA
  Channels             8
  Connector internal   2
Total bays             18 (with upgrade)
  5.25 slim            1
  3.5-in tape          1
  Hot-swap (3.5-in)    0
  Hot-swap (2.5-in)    16 (with upgrade)
  Internal capacity    16 TB (with upgrade)
Bays available         2 standard
  5.25 slim            1
  3.5-in tape          1
  Hot-swap (3.5-in)    0
  Hot-swap (2.5-in)    0 standard 1 x 1 TB and 7 x 600 GB
Total PCI slots6       6 (with upgrade)
  PCI_E (x8)           3 standard
System management      Standard
Ethernet controller    Four 1 Gb
Optical drive (SATA)   Optional
Power supply           2 (750 W)
  Number standard      2
  Maximum              2
  Hot-swap             Yes
  Redundant power      Yes
  Auto restart         Yes

4 Maximum of 384 GB by using twenty-four 16 GB optional DIMMs, or up to 768 GB of memory with LRDIMM or HyperCloud DIMMs.

5 The standard system can hold eight 2.5-inch HS HDDs. Maximum capacities are based on installation of sixteen 1 TB SAS HDDs with or by six 3 TB 3.5-inch SATA HDDs.

Note: For the latest information on supported HDD options, refer to the Sales Manual or visit

6 PCI_E is the standard feature for PCI or you may replace it with the PCI Riser Card PCI-X Option for PCI/PCI-X 133 MHz/100 MHz 64-bit, or 66 MHz/33 MHz 32-bit slots. Two processor machines have six PCI slots.

MultiBurner plus drive
Video subsystem

Supported video modes

Width    Height    Refresh                Bpp
640      400       60, 72, 75, 85         8, 16, 32
800      600       56, 60, 72, 75, 85     8, 16, 32
1,024    768       60, 70, 75, 85         8, 16, 32
1,152    864       60                     8, 16, 32
1,280    1,024     60                     8, 16, 32
1,280    1,024     75, 85                 8, 16
1,440    900       60                     8, 16, 32
1,440    900       75, 85                 8, 16
1,600    1,200     60, 65, 70, 75, 85     8, 16
1,680    1,050     60, 75, 85             8, 16

The maximum resolution of the video controller is 1600 x 12007 at 75.

7 The maximum screen resolution is not supported for all Bits per Pixel (color depth) and refresh rates. The maximum Bits per Pixel (color depth) is not supported for all resolutions and refresh rates.


2U Rack Drawer



Models with 550 W power supplies:

Models with 750 W power supplies:

Models with 900 W power supplies:

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Operating environment

Air temperature:


For 115W to 130W processors/135W processors models

For 60W to 95W processors models

Design to ASHRAE Class A3, ambient of 40°C, with relaxed support

Hardware requirements

For attended installation of an operating system, this server requires a compatible:

Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements.

For service, the server requires a compatible:

When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console switch.

Software requirements

The following software products have been tested by IBM and software publishers in the latest available versions, and where appropriate, are or will soon be certified by the publisher to be compatible with the System x3650 M4 server.

Operating systems

Note: For information on additional support, certification, version information, or network operating systems, visit

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .


The System x3650 M4 server systems contain licensed system programs that include set configuration, set features, and test programs. System UEFI is loaded from a "flash" EEPROM into system memory. This UEFI provides instructions and interfaces designed to support the standard features of the x3650 M4 and to maintain compatibility with many current software programs.

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with xSeries® servers, visit

Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for System x servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.


Note: Refer to the Software requirements section for operating system limitations.

Planning information

Customer responsibilities

The System x3650 M4 server is designated as customer setup. Customer setup instructions are shipped with each system.

Configuration information

Integrated RAID-1 configuration

There are two manufacturing instructions (MI) available to allow the user to set up a RAID-1 configuration.

The two instructions are:


Simple-swap non-RAID configuration contains cables supporting up to six simple-swap non-RAID SATA drives. It does not contains any backplane.

Rack installations

System x3650 M4 server 2U rack-drawer models should be installed in a 19-inch rack cabinet designed for 30-inch deep devices, such as the NetBAY42U ER. Installation into some of the older Netfinity® racks (9306900, 9306910, 9306200) requires a rack extension kit.

If a System x3650 M4 is mounted in a non-IBM rack, the rack must satisfy the following specifications:

Supported memory options

The following memory options are supported:

Power considerations

The System x3650 M4 server includes a standard 550-watt, 750-watt, or 900-watt hot-swap power supply. A System x3650 M4 hot-swap power supply upgrade is optionally available to support redundancy.

Cable orders

Four 10/100/1000 Mbps, full-duplex Ethernet PCI controllers, standard with the System x3650 M4 server, are connected directly to an independent RJ-45 connector. The RJ-45 connector provides a 10BASET, 100BASE-TX, and 1000BASE-TX interface for connecting twisted-pair cable to the Ethernet network. Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100/1000 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.


The System x3650 M4 server requires about 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.


Ship group

System x3650 M4      System unit carton
        Important Notices Flyer
        Rack Installation Instructions
        CD - Documentation (installation and User Guides)

The System x3650 M4 server system is shipped as a single package. Other items are in zipped bags or boxes.

Security, auditability, and control

Security and auditability features include:

The servers are intended to be installed in a rack and secured in a rack. It is a clients responsibility to ensure that the server is secure to prevent sensitive data from being removed.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and/or integration of this product.

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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

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Terms and conditions
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To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

Warranty period

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

The following have been designated as consumables, supply items, or structural parts and therefore not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

On-site Service

At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

International Warranty Service (IWS)

IWS is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement ZS01-0168, dated September 25, 2001 .


Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

IBM hourly service rate classification


Field-installable features


Model conversions


Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

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For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.

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Announcement countries
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All European, Middle Eastern, and African countries.


IBM Systems Director Active Energy Manager and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, X-Architecture, System x, Tivoli, NetView, BladeCenter, ServerProven, xSeries and Netfinity are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

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