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IBM SurePOS 500 Express meets the performance and speed requirements of specialty, food service, and hospitality retailers

Europe Middle East Africa


Table of Contents

Announcement Letter No. ZG05-0640 dated October 04, 2005.

  • Title
  • Overview
  • Key prerequisites
  • At a glance
  • Product positioning
  • Product number
  • Supplemental information

  • Education support
  • Publications
  • Services
  • IBM Integrated Technology Services
  • Technical information
  • Specified operating environment
  • Planning information
  • Security, auditability and control
  • IBM Integrated Technology Services (IBM Global Services)
  • Terms and conditions
  • Maintenance offering
  • Pricing
  • Announcement countries

  • Announcement Letter No. ZG05-0640 dated October 04, 2005.


    See final section for details of availability and limitations, if applicable.


    Title

    IBM SurePOS 500 Express meets the performance and speed requirements of specialty, food service, and hospitality retailers

    Overview

    The new model 514 was designed to bring the advantages and sleek design of the very successful SurePOS 500 family (543 and 563). The new model 514 has the same style and format but has been engineered for economy. Taking advantage of new technology cost savings and designing the entire system with customer costs in mind IBM has established a new benchmark for small and medium customers while incorporating those compelling features that have made the SurePOS 500 family of products a top selling Point of Sale System in food service and hospitality world wide for the past five years. The entire system design also has taken into account requirements for ease of service to allow for customers or technicians to easily upgrade or swap components.
    • A 1.2 Ghz VIA processor
    • 256 MB of memory standard, upgradeable to 512 MB, or 1 GB.
    • 8 to 64 MB UMA video memory
    • A 40 GB SATA HDD, 7200 RPM hard disk drive (HDD) or greater, standard options are available for solid state memory if required.
    • 12.1 inch Resistive Touch, dual bulb Active LCD model
    • The new Model 514 has a new enhanced wireless integration kit that provides optimum coverage and flexibility to meet country specific wireless requirements by utilizing USB technology (USB Dongle not included)
    • Enhanced systems management
    • Port enhancements, including powered 24V USB ports, standard

    Key prerequisites

    Windows 2000, WePOS, Windows XP Pro, IRES V 2.0 (when available), or DOS 2000

    Note: IBM will supply support for IRES V 2.0 when the product is generally available.


    At a glance


    With the new SurePOS system units and integrated touch screens, you can easily create the right solution for your business.

    The new SurePOS 500 Express model offers:

    • A 1.2 Ghz VIA processor
    • 256 MB of memory standard, upgradeable to 512 MB, or 1 GB.
    • 8 to 64 MB UMA video memory
    • A 40 GB SATA HDD, 7200 RPM hard disk drive (HDD) or greater, standard options are available for solid state memory if required.
    • 12.1 inch Resistive Touch, dual bulb Active LCD model
    • The new Model 514 has a new enhanced wireless integration kit that provides optimum coverage and flexibility to meet country specific wireless requirements by utilizing USB technology (USB Dongle not included)
    • Enhanced systems management
    • Port enhancements, including powered 24V USB ports, standard
    • A fast thermal receipt printer, cash drawer, and choice of other Features, including customer displays and magnetic stripe card

    Planned Availability Date: November 18, 2005


    Product positioning

    The SurePOS 500 Express offers a transition to an innovative, open platform. The 500 Express is intended for specialty retailers, food service, and hospitality retailers.

    Product number

                                    Machine              Feature
    Description                     type      Model      number
    -----------------------------   -------   --------   -------
    

    SurePOS 514 4951 514 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-TF6 iron (For Greece, the 4610-GB5 fiscal printer) SurePOS 514 4951 H01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-KD5 fiscal Printer for Hungary SurePOS 514 4951 R01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-KG5 fiscal Printer for Russia and Ukraine SurePOS 514 4951 M01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-GG5 fiscal Printer for Romania SurePOS 514 4951 L01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-TN5 fiscal Printer for Latvia and Croatia SurePOS 514 4951 B01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory, SureMark 4610-GG3 fiscal Printer for Bulgaria SurePOS 514 (Poland, Russia, Italy) 4951 P01 w/12.1" Dual Bulb Active, Resistive Touch, 40GB HDD, 1.2 GHz VIA processor, 256 MB memory,

    Note: The following specify codes and features are orderable on machine type/models 4951-514, H01, R01, M01, L01, B01 and P01:


    Specify Codes ------------- Power Supply ------------ Low Voltage Power Supply 2900 High Voltage Power Supply 2901 Power Cord Specify Codes (Other than Country Default) ----------------------------------------------------- Power Cord, 4.3 M 9898 (UK, Hong Kong) Power Cord, 4.3 M Non-locking 9870 Power Cord, 4.3 M 9865 (Denmark) Power Cord, 4.3 M 9860 (South Africa) Power Cord, 4.3 M 9850 (Switzerland) Power Cord, 4.3 M 9840 (Israel) Power Cord, 4.3 M 9835 Non-locking Optional features ----------------- External 1.44 MB USB Diskette Drive 7804 External USB CD-ROM 7699 256 MB Additional DDR2 Memory (1 DIMM), 7790 PC2100 512 MB Additional DDR2 Memory (1 DIMM), 7792 PC2100 Integrated Customer Display 5901 Distributed Customer Display 5902 All Points Addressable Customer 5903 Graphics Display Long Display Cable 5930 Short Display Cable 5940 Wireless Dongle Cover Kit 5947
     Mounting Foot for IBM cash drawers           7124
    Cash Drawer Plug- Non-operational Lock        9200
    Cash Drawer Lock                              9202
    Cash Drawer Lock                              9203
    Cash Drawer Lock                              9204
    Cash Drawer Lock                              9205
    Cash Drawer Lock                              9206
    Cash Drawer Lock                              9207
    Cash Drawer Lock                              9208
    Cash Drawer Lock                              9209
    Cash Drawer Lock                              9210
    Cash Drawer Lock                              9211
    Cash Drawer Hardware Kit                      9521
    

    Supplemental information



    Education support


    Multimedia education is available for customers who support or service the products. The free sales and support courses are available for download from the Global Retail Store Education Web site at

                Course                       Course
                title                        number
                _____________________        _________
      IBM 4951 Point-of-Sale                  RE4951X
      system
     
     
    For more information or to enroll in this course go to the IBM
    Global Retail Store Education Web site at:
     
     www.ibm.com/education/retail
     
    Click Courses, then RE4951X. After you enroll in the course, you
    will be sent the course document via e-mail.
     
    Questions? Contact grse@us.ibm.com
    

    Publications

    The following publication is shipped with the product. Additional copies are available immediately.
                                       Part
               Title                   number
     -----------------------------   -----------
      Safety Message Guide             08L1858
     
    


    The following publications are available in softcopy only. Refer to the following Web site to download the desired publication and language

    http://www2.clearlake.ibm.com/store/support/html/pubs.html

    IBM SurePOS 500 Express Planning, Installation and Service
    Guide
     
                                           Order
               Title                       number       Language
     -----------------------------        ------------  --------
    
    GA27-4330-00 English GA17-0209-00 Portuguese GA12-7686-00 Czech Rep GA11-1655-00 French GA12-5008-00 German GA13-2054-00 Italian GA10-5324-00 Spanish
    IBM SurePOS 500 Express Hardware Service Guide
    

    SY27-0417-00 English SA13-2055-00 Italy


    Services

    IBM Integrated Technology Services

    IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

    These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

    For details on available services, contact your IBM representative or visit

    http://www.ibm.com/services/

    For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

    http://www.ibm.com/services/continuity

    For details on education offerings related to specific products, visit

    http://www.ibm.com/services/learning/index.html

    Select your country, and then select the product as the category.


    Technical information

    Specified operating environment

    Physical specifications 

    Free-standing Configuration for 12 inch w/o MSR

    Maximum width measurement:   321 mm (12.6 inch)
    Maximum depth measurement:   325 mm (12.8 inch)
    Maximum height measurement:  384 mm (15 inch)
    

    Operating environment 

    Temperature (with HDD): 5 to 40 degrees C (40 to 104 degrees F)
    Temperature (no HDD): 0 to 40 degrees C (32 to 104 degrees F)
    Relative humidity:  8 to 80%
    Wet bulb (caloric value):  27 degrees C
    Heat dissipation: 115 watts, 392 BTU/Hr
    Electrical power: 0.14 kVA
    Capacity of exhaust: cubic meter/min
    Noise level: 5.1 Bels
    Leakage and starting current: 0.0035/50 Ampere
    

    Software requirements 

    Hardware Driver and Operating System Requirements

    The following driver and diagnostic programs for the SurePOS 500 Series are available on the IBM Retail Store Solutions Web site at:

          www.ibm.com/solutions/retail/store/support
    

    At this site, select SUPPORT, then under Software, select Download Soft ware Maintenance, and select SUREPOS 500 Series.

    Microsoft Windows 2000 Professional Edition, Service Pack 2:

    • Direct access, without drivers, via RS-232 device attachments

    For Microsoft Windows XP Professional

    • UPOS V1.9 or Higher, when available
    • Direct access, without drivers, via RS-232 device attachments

    For additional driver information please refer to the driver support Web site:

          www.ibm.com/solutions/retail/store/support
    

    OPERATING SYSTEM

    The operating system must be ordered separately.

    • PC DOS 2000 (no USB support)
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows XP

    Planning information

    Customer responsibilities 

    The customer is responsible for unpacking and setting up the components in accordance with the customer setup instructions provided.

    As a customer setup machine, its installation is similar to that of an IBM PC. A screwdriver will be required to install or remove feature cards as well as to remove the field replaceable units (FRUs).

    You are responsible for placing legends in the key tops and for keyboard customization as applicable.

    You are responsible for ordering at least one 4951 ship group per store.

    You are responsible for keeping the system BIOS current by downloading the latest level from the following Web site

    http://www.ibm.com/solutions/retail/store

    Cable orders 

    A power cord is automatically shipped with the 4951. Plug type is determined by country code except for those countries that utilize both high and low voltage. The power cord for those countries is determined by the country code and voltage specified for the base machine.

    All input/output (I/O) device attachment cables are optional and are shipped per the customer order.

    Installability 

    This is a customer setup (CSU) product.

    For planning purposes, installation time will range from less than half an hour to two hours. Actual time will depend on the number of features to be installed and the experience of the installer.

    Security, auditability and control

    This product uses the security and auditability features of the SurePOS 500 Express.

    The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

    IBM Integrated Technology Services (IBM Global Services)

    Please contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation and/or integration of this product.


    Terms and conditions

    Volume orders: Contact your IBM representative.

    Maintenance offering

    Warranty period 
    One year

    Warranty service  IBM On-site Repair (IOR), seven days a week, next-day service.

    The available service cover may vary by country and customers should consult their local IBM representative or IBM Business Partner for information specific to a country.

    For additional IBM service cover options during warranty, contact your IBM Business Partner or local IBM representative.

    Warranty service upgrades and maintenance service options  For ServiceElect (Z125-5510) and ServiceSuite (Z125-5745) Statements of Work

    Maintenance services:

    On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as maintenance options for your machine type.

    Usage plan machine  No

    IBM hourly service rate classification  Two

    Maintenance service offerings  These machines are eligible under the terms and conditions of the IBM Maintenance Agreement. Consult your IBM Representative for details.

    When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

    Field installable features  Yes

    Model conversions  No

    Machine installation 

    Customer setup: customers are responsible for installation according to the instructions IBM provides with the Machine.

    Graduated program license charges apply  No This product does not contain Licensed Internal Code or Licensed Machine Code.


    Pricing

    For all local charges, contact your IBM Representative.

    IBM Global Financing  IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at

    http://www.ibm.com/financing

    IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. For more financing information, please visit

    www.ibm.com/financing


    Announcement countries

    All European, Middle Eastern and African Countries Countries except: Turkey.


    The data in this letter is subject to the disclaimer in Letter ZS90-0112, which is available from the same IBM announcement letters database.

    This announcement is provided for your information only. For additional information, please contact your IBM Representative or IBM Business Partner as appropriate.

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