IT Services Literature

This paper explores the IT challenges that arise along with the benefits of a smarter IT infrastructure and then explains how IBM’s Maintenance and Technical Support (MTS) Services can address those challenges.

This paper examines security and availability-related challenges in cloud computing environments, the shared security responsibilities that exist between consumer and provider and high availability (HA) concerns.

This paper examines recent business resilience trends and describes how IBM offers a proven, methodical and risk-centric approach to help prepare, manage and execute business resilience and continuity risk mitigation techniques across six defined layers ...

IBM Business continuity and resiliency services (BCRS) proactively prepares your organisation to respond flexibly to unplanned outages. IBM can help you assess whether your business has the resiliency required to react to potentially costly and disruptive...

Smarter data centres can help provide greater flexibility and cost-effectiveness to respond to business change. This white paper will describe four simple techniques you can use to make your data centre smarter.

This paper presents the case that it is essential to plan, manage and execute a Data Centre Migration with the appropriate level of rigour and control, utilising proven methods and expertise to ensure the business can continue uninterrupted.

This white paper covers foundational elements of a strong business resilience plan, including business continuity, disaster recovery (DR), hardware support and software support.

As people rely on audio and visual communication as the basis of work and collaboration, they require feature-rich, integrated tools and capabilities. This paper shares the IBM CIO's path to the next level of unified audio and video communications and how...

This paper summarises the findings of the IBM UK and Ireland Technical Consultancy Group's "End User IT Energy Efficiency Study". Whether your priority is cutting costs or complying with new legislation, this work can help you sustainably reduce the ...

How out-tasking IT maintenance and technical support reduces business risk, speeds time to market and cuts operational costs.