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   1.Lessons Learned in Enterprise Case Management 
 IBM's Lessons Learned in Enterprise Case Management workshop helps clients understand the key business decisions in implementing a Case Management solution. It offers insights into other organizations' experiences and the pre-work that can be done to ... 
Marketing Materials|GBS03022USEN| Modified: 2009-12-29
   2.Service Delivery Model 
 This IBM solution helps clients develop the necessary business models to support their service delivery strategy. It is a strategic top-down approach that offers a clear end-state operating model and identifies what business components and service ... 
Marketing Materials|GBS03024USEN| Modified: 2009-12-29
   3.Social Services Business Process Management for SOA Implementation Planning. 
 SOA is an IT architectural style and business approach that allows a client's business to be structured as connected, repeatable tasks. SOA helps create "composite" applications that draw on services from inside and outside the enterprise, creating far ... 
Marketing Materials|GBS03021USEN| Modified: 2009-12-29
   4.Software Package Assessment and Selection 
 This IBM solution provides the framework to help social enterprises replace or enhance their CRM and/or Integrated Content Management Systems. It focuses on the business drivers and technical requirements to help them make the investment decisions that ... 
Marketing Materials|GBS03023USEN| Modified: 2009-12-28
   5.Integrated Case Management for Enterprise Business Architecture 
 IBM's Integrated Case Management Enterprise Business Architecture will help state, provincial and national social enterprises define the business architecture programs that will be supported either by modernizing legacy applications or by implementing new... 
Marketing Materials|GBS03019USEN| Modified: 2009-12-28