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   1.IBM Enterprise Availability Management (Data Sheet-USEN) 
 Predictive and preventive maintenance for IBM and non-IBM hardware and software, and virtualized and cloud infrastructure that’s delivered by an IT Infrastructure Library (ITIL) v3-certified client availability leader and a dedicated technical support ... 
Marketing Materials|MTD03096USEN| Modified: 2014-11-11
   2.IBM Local Technical Support Services 
 Accessible, cost-effective, on-demand hardware support services to help you augment your staff, simplify technical support and billing and maintain higher systems availability; services include hardware changes, replacements, upgrades, configurations, ... 
Marketing Materials|MTD03034USEN| Modified: 2012-06-08