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5725-E24 IBM Control Desk V7.6

IBM Asia Pacific Sales Manual
Revised:  July 21, 2015.

Table of contents
TOC Link Product life cycle dates TOC Link Operating environment
TOC Link Program number TOC Link Planning information
TOC Link Abstract TOC Link Publications
TOC Link Highlights TOC Link Security, auditability, and control
TOC Link Description  

 
Product life cycle dates
Program NumberVRM Announced Available Marketing Withdrawn Service Discontinued
5725-E2407.06.002015/07/212015/07/31 - -
5725-E2407.05.032014/12/092014/12/12 - -
5725-E2407.05.012013/02/122013/02/15 - -
5725-E2407.05.002012/03/132012/03/14 - -

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Program number
  • IBM Control Desk V7.6.0 (5725-E24)

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Abstract

IBM Control Desk V7.6 builds upon previous releases and delivers a solution to help your efforts to improve continuity of service, speed of response, and efficiency of management.

Control Desk V7.6 enhancements:

  • Updates to the IBM Control Service Portal self service interface, which offers a streamlined experience for users to report issues, search for solutions to issues, and view information about tickets that they create and view, or order IT and other services through the service catalog.

  • Introduction of an IBM-hosted delivery option for Control Service Portal, enabling on-premises users to utilize the new interface in the cloud while keeping their data on-premises. With this model, organizations can receive faster functional updates through continuous delivery. This option is available for no additional cost for on- premises users of Control Desk who are current on Subscription and Support and have deployed Control Desk V7.5.3, or later.

  • Update of reporting and analytics capabilities to include a limited use license of IBM Cognos Business Intelligence V10.2 and also includes standard IT Service Management reports.

  • Update of the underlying process automation foundation of Control Desk, IBM Tivoli Process Automation Engine, to Version 7.6. This is the same version used in IBM Maximo Asset Management V7.6, and benefits organizations that run these IT Service Management and Enterprise Asset Management solutions on the same, consistent platform.

  • Updated browser and operating platform support.

  • IBM Control Desk Everyplace for mobile users is included in the base product with IBM Control Desk 7.6 and does not require a separate license for use. Clients with previous versions of IBM Control Desk must still have a license to use IBM Control Desk Everyplace.

  • Improved record locking and e-signature capabilities.

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Highlights

IBM Control Desk V7.6 focuses on:

  • Simplicity of use through the IBM Control Desk Service Portal interface and the IBM cloud hosted model for on-premises organizations to adopt this functionality. while keeping their data on premises.

  • Improved analytic reporting with a significant update to IBM Cognos reporting capabilities that is included.with this offering.

  • Improved compatibility and function with the introduction of IBM Tivoli Process Automation Engine V7.6, improving IBM Maximo compatibility, and expanding browser and operating environment support

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Description

IBM Control Desk V7.6 provides organizations with a full range of IT service management capabilities, including 12 processes certified as IT Infrastructure Library (ITIL) 2011 compliant by PinkVerify. Control Desk can also be easily extended and integrated through the included tooling and integrated with other systems. These capabilities enable the solution to support complex IT service management scenarios or to support non-IT service management scenarios including self-service, human resources, and facilities. Control Desk can be used in organizations of all sizes and is available as software as a service (SaaS), traditional install, and through managed services delivery models. All delivery models are based on the same code base, facilitating migration from one to another, if needed.

Control Desk can support the following ITIL 2011 processes:

  • Knowledge Management
  • Service Asset and Configuration Management
  • Service Catalog Management
  • Change Management
  • Release and Deployment Management
  • Incident Management
  • Financial Management
  • Service Level Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Availability Management

Control Desk also includes the following functions:

  • A full integration framework that supports a wide range of integration and integration methods

  • A capable workflow engine and application design tooling to enable configuration and extension of the solution

  • Extensive reporting capabilities through the included IBM Cognos Business Intelligence and BIRT

  • Standard content including reports, templates, user roles, and security groups

IBM Control Desk on Cloud is hosted in global IBM SoftLayer data centers, including dedicated U.S. Federal Government facilities.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested on

http://www.ibm.com/able/product_accessibility/index.html


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Operating environment

Hardware requirements

Client workstation

  • Processor: Intel Pentium 2 GHz to 4 GHz
  • Main memory: 2 GB to 4 GB RAM
  • Resolution: SVGA 1024 x 768

Administrator workstation

  • Processor: Intel Pentium 2 GHz
  • Main memory: 4 GB RAM
  • Resolution: SVGA 1024 x 768
  • Hard disk space: Minimum 11 GB
  • Network connection between administrator system and middleware: 10 Mbits

Application software server

  • Processor: Intel Pentium (minimum) Single-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Single-Server Topology 6 GHz
  • Processor: Intel Pentium (minimum) Multi-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Multi-Server Topology 6 GHz
  • Hard disk space: 60 GB
  • Main memory: 8 GB RAM minimum
  • Main memory: 8 GB RAM recommended

Software requirements

Supported operating systems

AIX

  • AIX 7.1 IBM POWER System - Big Endian

Linux

  • SUSE Linux Enterprise Server (SLES) 11 SP3 POWER System - Big Endian
  • Red Hat Enterprise Linux (RHEL) Server 6 IBM z Systems
  • Red Hat Enterprise Linux (RHEL) Server 6 POWER System - Big Endian
  • RedHat Enterprise Linux (RHEL) Server 7 x 86-64
  • SUSE Linux Enterprise Server (SLES) 11 POWER System - Big Endian
  • SUSE Linux Enterprise Server (SLES) 11 x 86-64
  • Red Hat Enterprise Linux (RHEL) Server 6 x 86-64
  • SUSE Linux Enterprise Server (SLES) 11 IBM z Systems
  • Red Hat Enterprise Linux (RHEL) Server 7 POWER System - Big Endian
  • Red Hat Enterprise Linux (RHEL) Server 7 IBM z Systems
  • Red Hat Enterprise Linux (RHEL) Server 6 Update 5 POWER System - Big Endian

Microsoft Windows

  • Microsoft Windows Server 2012 R2 Standard Edition x 86-64
  • Microsoft Windows Server 2012 Datacenter Edition x 86-64
  • Microsoft Windows 8 Enterprise x 86-64
  • Microsoft Windows 8 Enterprise x 86-32
  • Microsoft Windows Server 2012 R2 Datacenter Edition x 86-64
  • Microsoft Windows 8 Professional x 86-32
  • Microsoft Windows 7 Professional x 86-32
  • Microsoft Windows 8.1 Professional x 86-32
  • Microsoft Windows 8.1 Enterprise x 86-64
  • Microsoft Windows 8.1 Standard x 86-32
  • Microsoft Windows 7 Enterprise x 86-32
  • Microsoft Windows 8.1 Enterprise x 86-32
  • Microsoft Windows 8.1 Professional x 86-64
  • Microsoft Windows Server 2012 Standard Edition x 86-64
  • Microsoft Windows 8 Professional x 86-64
  • Microsoft Windows 8 Standard x 86-32
  • Microsoft Windows 7 Enterprise x 86-64
  • Microsoft Windows 7 Professional x 86-64
  • Microsoft Windows 8 Standard x 86-64
  • Microsoft Windows 8.1 Standard x 86-64

Supported databases:

  • IBM DB2 Enterprise Server Edition 10.1.0.1, or later fix packs
  • IBM DB2 Enterprise Server Edition 10.5, or later fix packs
  • IBM DB2 Workgroup Server Edition 10.1.0.2, or later fix packs
  • DB2 Workgroup Server Edition 10.5, or later fix packs
  • IBM IBM DB2 pureScale Feature 10.1, or later fix packs
  • Microsoft SQL Server Enterprise Edition 2012
  • Microsoft SQL Server Enterprise Edition 2012 SP1
  • Microsoft SQL Server Standard Edition 2012
  • Microsoft SQL Server Standard Edition 2012 SP1
  • Oracle Database 11g Enterprise Edition Release 2
  • Oracle Database 11g Standard Edition Release 2
  • Oracle Database 12 c Release 1 (12.1.0.1.0) Enterprise Edition
  • Oracle Database 12 c Release 1 (12.1.0.1.0) Standard Edition
  • Oracle Database 12c Release 1 (12.1.0.1.0) Standard Edition One
  • Oracle Real Application Clusters (Oracle 11g Release 2)
  • Oracle Real Application Clusters (Oracle 12 c Release 1)

Supported application servers:

  • Oracle WebLogic Server 12cR1 (12.1.1)
  • IBM WebSphere Application Server Network Deployment V8.5, or later fix packs
  • Oracle WebLogic Server 12cR2 (12.1.2)
  • IBM WebSphere Application Server Network Deployment V8.5.5, or later fix packs
  • Oracle WebLogic Server 12c (12.0)

Supported browsers:

  • Apple Safari 7.0

  • Google Chrome 36

  • Microsoft Internet Explorer 10

  • Microsoft Internet Explorer 11

  • Microsoft Internet Explorer 8.0

  • Microsoft Internet Explorer 9.0

  • Mozilla Firefox 31

  • Oracle Java Software Development Kit (SDK), Java Runtime Environment, Java Development Kit (Mac OS X) 7.0 Update 55

  • Oracle Java SDK, Java Runtime Environment, Java Development Kit (Mac OS X) 7.0 Update 65

  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.55

  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.65

  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.67

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
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Planning information

Customer responsibilities

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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Publications

No publications are shipped with this product.

The IBM Publications Center portal is located on

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Security, auditability, and control

Control Desk uses the security and auditability features of the operating system software.

Trademarks

(R), (TM), * Trademark or registered trademark of International Business Machines Corporation.

** Company, product, or service name may be a trademark or service mark of others.

Windows is a trademark of Microsoft Corporation.
 © IBM Corporation 2015.
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