IBM Cloud App Management V2019.2.0 delivers a Cloud App Management Extension Pack to extend client monitoring coverage to additional systems and environments

IBM United States Software Announcement 219-299
June 25, 2019

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices
PublicationsPublicationsOrder nowOrder now


Back to topBack to top

Overview

Top rule

IBM Cloud™ App Management Extension Pack extends Cloud App Management system monitoring to additional environments. The Extension Pack launches with the SAP HANA agent that provides the following usage data for SAP HANA databases:

  • Memory and CPU utilization
  • Database locks
  • Cache hit ratio
  • Critical alerts
  • Blocked transactions
  • Expensive SQL statements

Database administrators can use this information collected by the SAP HANA Database agent to perform the following tasks:

  • Monitor the availability, resource usage, and performance of the SAP HANA database locally and remotely.
  • Monitor the SAP HANA deployment scenarios, such as:
    • Single host-single database
    • Single host-multiple tenant databases
    • Multiple host-multiple tenant database
  • Monitor system and host level details of the SAP system.
  • Monitor the SAP HANA database.
  • Respond to alerts that the agent generates during abnormal conditions in the SAP HANA system, such as:
    • Excessive blocked transactions
    • Expensive SQL statements
    • Excessive database locks

The Cloud App Management Extension Pack is available to Cloud App Management Base and Advanced clients.



Back to topBack to top

Key requirements

Top rule

IBM Cloud App Management server requires:

  • An IBM Cloud Private environment
  • Linux® 64-bit x86 platform
  • Red Hat Enterprise Linux or Ubuntu Linux operating system



Back to topBack to top

Planned availability date

Top rule

June 28, 2019



Back to topBack to top

Section 508 of the US Rehabilitation Act

Top rule

IBM Cloud App Management is capable as of June 28, 2019, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Accessibility Conformance Statement can be requested on the Product accessibility information website.



Back to topBack to top

Program number

Top rule

Program number VRM Program name
5737-H64 2019.2.0.1 IBM Cloud App Management


Back to topBack to top

Offering Information

Top rule

Product information is available on the IBM® Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



Back to topBack to top

Publications

Top rule

None



Back to topBack to top

Services

Top rule

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends the reach of IBM Software Services through IBM Business Partners to provide an extensive portfolio of capabilities. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



Back to topBack to top

Technical information

Top rule

Specified operating environment

Hardware requirements

Requires a Linux 64-bit x86 platform that is capable of running Red Hat Enterprise Linux or Ubuntu Linux operating systems.

For details, see the IBM Cloud App Management System requirements.

Software requirements

IBM Cloud App Management Extension Pack requires IBM Cloud App Management Base or IBM Cloud App Management Advanced.

The IBM Support Community

The IBM Support Community is your gateway to technical support tools and resources that are designed to help you save time and simplify support. Support Community tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems, and build skills.

You can also access the Service requests and PMRs tool for more support.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.

This offering is available from IBM Marketplace. On IBM Marketplace, you can discover, try, and buy software, hardware, and services from IBM and third-party providers.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure, and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top

Ordering information

Top rule

For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.


Passport Advantage

IBM Cloud App Management (5737-H64)

Part number description Part number
IBM Cloud App Management Extension Pack Managed Virtual Server License + SW Subscription & Support 12 Months D22Y9LL
IBM Cloud App Management Extension Pack Managed Virtual Server Annual SW Subscription & Support Renewal 12 Months E0Q3KLL
IBM Cloud App Management Extension Pack Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D22YALL
IBM Cloud App Management Extension Pack Managed Virtual Server Monthly License D22YILL
IBM Cloud App Management Extension Pack Managed Container License + SW Subscription & Support 12 Months D22YJLL
IBM Cloud App Management Extension Pack Managed Container Annual SW Subscription & Support Renewal 12 Months E0Q3NLL
IBM Cloud App Management Extension Pack Managed Container SW Subscription & Support Reinstatement 12 Months D22YKLL
IBM Cloud App Management Extension Pack Managed Container Monthly License D22YLLL

For ordering information on IBM Cloud App Management V2018.2.0, see Software Announcement 218-306, dated June 26, 2018.

For ordering information on IBM Cloud App Management Advanced V2018.4.0, see Software Announcement 218-436, dated October 9, 2018.

For ordering information on IBM Cloud App Management Advanced V2019.2.0, see Software Announcement 219-154, dated April 30, 2019.


Cross-platform product for use on z Systems® Integrated Facility for Linux (IFL) engines or zEnterprise® BladeCenter Extension

Order the part numbers that follow when the product is intended to run on zEnterprise BladeCenter Extension or the Linux operating system on z Systems IFL engines. If the product is not intended to run in these environments, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM Cloud App Management (5737-H64)

Part number description  
IBM Cloud App Management Extension Pack for Linux on IBM Z® Managed Virtual Server License + SW Subscription & Support 12 Months D22YBLL
IBM Cloud App Management Extension Pack for Linux on IBM Z Managed Virtual Server Annual SW Subscription & Support Renewal 12 Months E0Q3LLL
IBM Cloud App Management Extension Pack for Linux on IBM Z Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D22YCLL
IBM Cloud App Management Extension Pack for Linux on IBM Z Managed Virtual Server Monthly License D22ZBLL

Charge metric

The charge metrics for these licensed products can be found in the following License Information documents:

Program number License Information document title License Information document number
5737-H64 IBM Cloud App Management Base 2019.2.1 - MVS™ L-WQIN-BAA4TY
5737-H64 IBM Cloud App Management Advanced 2019.2.1 - MVS L-WQIN-BAA62S

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



Back to topBack to top

Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

Licenses under the IBM Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

Support

IBM Cloud App Management follows a custom continuous delivery (CD) support model to accelerate delivery of new capabilities to meet market demand and client requests. As part of this support model, the product has two release types:

  • CD releases to rapidly deliver new functionality

    Provides incremental new functionality on a regular cadence It is designed for users who want to exploit the latest features and capabilities and can update the product frequently.

    • Only the most recent release is supported at a given time. There is no extended support plan available for any CD release.
    • New functionality, defect fixes, and security updates are all available through the next CD release. Additional severe fixes, as determined by IBM, are provided through individual product fixes on only on the most recent CD package.

  • Long term supported release (LTSR) to deliver key security updates and defect fixes for clients who can not update at a rapid pace

    Provides defect fixes and security updates but does not add new functionality. It is designed for users who require the highest levels of stability.

    • Delivers support for a minimum of two years, with an option for extended support. IBM will publish a notice of support discontinuance for end of service) for an LTSR at least six months before the effective date.
    • Product defect fixes and security updates are available for all active LTSRs.

Entitlement to IBM Cloud App Management Extension Pack

Current licencees of IBM Application Performance Management Base Extension Pack, IBM Application Performance Management Advanced Base, and IBM Cloud App Management Advanced Extension Pack clients are entitled to the IBM Cloud App Management Extension Pack at a 1:1 exchange rate.

License Information number

The License Information document for IBM Cloud App Management (5737-H64) applies to the offering in this announcement:

Program number License Information document title License Information document number
5737-H64 IBM Cloud App Management Base 2019.2.1 - MVS L-WQIN-BAA4TY
5737-H64 IBM Cloud App Management Advanced 2019.2.1 - MVS L-WQIN-BAA62S

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of two years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to versions, releases, and updates (CD releases, Long Term Support Releases or fixes) of the program. You will be notified, through an announcement letter, of discontinuance of support with six months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

Variable charges apply

No

Educational allowance available

Not applicable.



Back to topBack to top

Statement of good security practices

Top rule

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



Back to topBack to top

Prices

Top rule


Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner for Channel Value Rewards. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.



Back to topBack to top

Order now

Top rule

To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.


IBM Channel Value Rewards

This product in this announcement is available to Business Partners who resell through open distribution.

Additions to CVR will be communicated through standard product announcements. To determine what IBM software is available under CVR, see the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding CVR, see the IBM Channel Value Rewards website.

Trademarks

IBM Cloud and MVS are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, PartnerWorld, Passport Advantage, Express, z Systems, zEnterprise and IBM Z are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States