IBM Operations Analytics delivers a wide range of capabilities that can help avoid outages and resolve problems faster

IBM United States Software Announcement 215-229
June 9, 2015

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® Operations Analytics - Predictive Insights™ V1.3.2 offers:

  • More context to help with faster problem resolution. Pass attributes along with metrics to make anomalies more quickly actionable.

  • Enhanced analytics output
    • Display a historical baseline when working in backlog mode to allow for better understanding of what is happening in the point in time.
    • Includes seasonality algorithm that is more accurate at lower data granularity.

Operations Analytics - Log Analysis V1.3.1 offers:

  • The ability to eliminate manual labor and speed up problem identification times. Alert (error conditions, complex expressions, and anomalies) with configuration and management.
  • Secure application that can handle sensitive data:
    • Offer role-based access controls.
    • Enable selective viewing of the data and charts that are on the user's roles and responsibilities.

Operations Analytics - Log Analysis Service Desk Extension offers the ability to:

  • Improve service levels and user satisfaction.
  • Drive insights on Incident and Service Requests trends.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001 ).



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Overview
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Operations Analytics - Predictive Insights V1.3.2 offers the following capabilities to:

  • Help maximize early detection of service and application issues and spots problems while they are emerging to help avoid service disruptions and outages that affect your business.
  • Learn the normal operational behavior of complex infrastructures, such as a cloud, and identifies problems before you know to look for them.
  • Analyze performance and monitoring data across silos, domains, and vendors.
  • Deliver a single analytic solution for complete heterogeneous monitoring of your infrastructure.
  • Extend these rich benefits with improved scalability and speed that are combined with a lower cost of ownership and improved analytics.

Operations Analytics - Log Analysis V 1.3.1 offers the following capabilities:

  • The ability to rapidly search across all kinds of operational data (log files, help desk data, event data, documentation, and so on) by using text analytics for rapid problem isolation
  • Content specific visualization (graphs, charts, and so on) that are based on the type of infrastructure, application or middleware for faster problem and root cause determination
  • Recommendations to known issues through expert advise for quick problem resolution
  • Alerts about known errors and anomalies for reduction of mean time to resolution (MTTR)
  • IBM Big Insights Hadoop integration for long term storage and compliance
  • Role Based Access control for handling sensitive data

Operations Analytics - Log Analysis Service Desk Extension V1.1

This Service Desk Extension helps customers who have a help desk solution cut down their Mean Time to Resolution (MTTR) for Incidents and Service Requests, improve first-time response service levels, and user satisfaction. It provides analytics on incidents and service requests that can help determine appropriate assignment of tickets to the appropriate subject matter experts. This helps in first-time ticket resolution, fewer issues that reopen, a better rating, and feedback from users. This also, helps improve user satisfaction while ensuring higher compliance of service levels. The extension can drive insights by offering analytics on help desk tickets, such as understanding Incident or Service Request hot spots and trending issues in an IT environment at a glance. This information can help Service Desk Managers to proactively plan for optimal assignment of help desk staff, subject matter experts, and automation to address key areas to improve user satisfaction and optimize IT service availability.



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Key prerequisites
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The Log Analysis Service Desk Extension requires deployment of Operations Analytics - Log Analysis, using the recommended hardware. This extension is deployed within the Log Analysis solution on the same hardware.

Refer to the Technical information section for details.



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Planned availability date
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June 11, 2015. Electronic download



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Description
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Operations Analytics - Predictive Insights V1.3.2 can help you determine the relationships between metrics and alert you without the need to set static thresholds. It can help:

  • Alert abnormal behavior early and resolve problems before outages occur.
  • Dramatically reduce the need to set manual thresholds.
  • Reduce the number of events with more accuracy.
  • Empower subject matter experts to understand the relationships between key performance indicators with mathematical correlation and related anomalies.

Benefits of Operations Analytics - Predictive Insights include:

  • Simplified behavioral learning. No complex manual intervention is required to set up.
  • Machine-learning algorithms. Next-generation, multivariate analytics provide meaningful early warning alerts.
  • Large capacity. Big data streaming engine ensures solution can grow with your needs.
  • Supports heterogeneous environments. Performance metric data can be implemented throughout for parts, pirce, hardware requirements, and so on.

Operations Analytics - Log Analysis provides the ability to rapidly search, visualize, and analyze operational data so you can identify, isolate, and resolve problems rapidly. It can help:

  • Reduce time required for root cause analysis.
    • Rapidly searching, filtering, and visualizing results.
    • Analyze logs and other unstructured data.
    • Provide proactive alerts and warnings about known error conditions.

  • Diagnose all your environments in one simple application, including IBM z Systems™ sources.
    • Leverage diagnostic expertise from IBM and business partners by using domain specific extensions.
    • Increase maintainability of an existing software application through custom-built Insight Pack.
    • Embed IBM or other vendor expertise into software components, including IBM WebSphere® Application Server and IBM DB2®.

  • Improve overall service availability and faster problem resolution.
    • Bring relevant unstructured data into problem investigations to help resolve issues.
    • Gain faster access to pertinent information.
    • Link support documentation and operations notes dynamically to logs or warning messages. Use text analytics and parse log data with context sensitive expressions.

Operations Analytics - Log Analysis Service Desk Extension offers the ability to offer insights for lines of business (LoBs) and help desk operators:

  • Identify hot spots and trends for Chief Information Officers and LoBs.
  • Improve service levels with analytics on incidents and tickets.



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Program number
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Program number VRM Program name
5725-K26 1.3.2 IBM Operations Analytics - Predictive Insights
5725-K26 1.3.1 IBM Operations Analytics - Log Analysis
5725-K26 1.1 IBM Operations Analytics - Log Analysis Service Desk Extension


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Publications
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No publications are shipped with these programs.

The IBM Publications Center portal is located at

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements vary according to the volume of data ingested or managed by the program.

Operations Analytics - Predictive Insights V1.3.2

Minimum requirements:

  • 4x CPU cores
  • 16 GB RAM
  • 160 GB disk

Operations Analytics - Log Analysis V1.3.1

The following hardware requirements are representative of what may be required for an installation of Operations Analytics - Log Analysis. The hardware requirements can change depending on the amount of data that you stream. To identify the correct hardware requirements for your use case, consult the Service Management Connect index, located at

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

The specifications assume that you install Operations Analytics - Log Analysis, the Indexing Engine component, and IBM InfoSphere® BigInsights™ Hadoop on separate servers.

Test configuration

The test configuration assumes that you intend to stream approximagtely 1 GB of data daily and that you plan to retain data for seven days.

Operations Analytics - Log Analysis server:

  • Four 2.8 GHz core processors
  • 16 GB of RAM
  • 60 GB of hard disk space

Indexing Engine server:

  • Four 2.8 GHz core processors
  • 16 GB of RAM
  • 10 GB of hard disk space

IBM InfoSphere BigInsights Hadoop server

Commodity configuration

The commodity configuration assumes that you intend to stream approximately 250 GBs of data daily and that you plan to retain data for 15 days.

Operations Analytics - Log Analysis server:

  • Eight 2.8 GHz core processors
  • 64 GB of RAM
  • 60 GB of hard disk space

Indexing Engine server:

  • Eight 2.8 GHz core processors
  • 128 GB of RAM
  • 4 TB of hard disk space

Production configuration

The production configuration assumes that you intend to stream approximately 500 GBs of data daily and that you plan to retain data for 30 days.

Operations Analytics - Log Analysis server:

  • Sixteen 2.8 GHz core processors
  • 64 GB of RAM
  • 60 GB of hard disk space

Indexing Engine server:

  • Sixteen 2.8 GHz core processors
  • 64 GB of RAM
  • 16 TB of hard disk space

You can use Operations Analytics - Log Analysis to stream up to 2 TB of data daily.

Software requirements

The software requirements may vary depending on your specific configuration.

Operations Analytics - Predictive Insights V1.3.2

Minimum requirements:

  • Operating system - Red Hat Enterprise Linux™ 6.x 64-bit
  • Browsers
    • Internet Explorer 9,10,11, Firefox 24 Extended Support Release (ESR), and Google Chrome 29 (for Dash)
    • Internet Explorer 8,9, Firefox ESR 17 (for TIP)

Operations Analytics - Log Analysis V1.3.1

  • Red Hat Enterprise Linux Server Edition V5 or V6 (64 bit) or SUSE Linux Enterprise Server 11 (64-bit) or the Linux on System z® or Linux on System x-based operating systems that are listed in the hardware and software requirements documentation.
  • KornShell.
  • Python Version 2.4.3 with simple module (RHEL v5) or Python V2.6.6 to 2.6.8 (RHEL v6. SLES v11).
  • Perl Version 5.8.8, or later. Required to load sample data.
  • Unzip utility. Required to install the Indexing Server.
  • Sed utility. Required to install the Indexing Server.

Note: To install the required libraries on Red Hat Enterprise Linux Server Edition,YUM is recommended. On SUSE Linux Enterprise Server 11, YaST is recommended. For more information about installing these libraries and additional information about setting up your environment, refer to the Installing IBM Operatons Analytics - Log Analysis section of the documentation.

Hardware and software requirements can be found at

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

Installation documentation can be found at

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

Operations Analytics - Predictive Insights V1.3.2 and Operations Analytics - Log Analysis V1.3.1 are delivered through the Internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Operations Analytics products use the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Product group: Availability and Performance products

Product: 5725-K26

Product category: Operations Analytics - Predictive Insights


 
Passport Advantage

Operations Analytics - Predictive Insights V1.3.2

Part description Part number
PA per RVU License + SW S&S 12 Months D11QCLL
PA per RVU Annual SW S&S Renewal E01HJLL
PA per RVU SW S&S Reinstate 12 Months D11QDLL
Monthly License D18Z1LL

Operations Analytics - Log Analysis V1.3.1

Part description Part number
PA per RVU License + SW S&S 12 Months D17CQLL
PA per RVU Annual SW S&S Renewal E0K3FLL
PA per RVU SW S&S Reinstate 12 Months D17CRLL
Monthly License D18Z0LL

Operations Analytics - Log Analysis Service Desk ExtensionV1.1

Part description Part number
PA per Install + Sw S&S 12 Months D1HM7LL
PA per Install Annual SW S&S Renewal E0LRTLL
PA per Install SW S&S Reinstate 12 Months D1HM8LL
Monthly License D1HLULL

Cross-platform product for use on z Systems™

Order the part numbers that follow when the product is used for either the development of code that will be deployed on z System servers or when the product will be communicating or transferring data between a distributed server and a z System server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Operations Analytics - Log Analysis V1.3.1

Program name/Description Part number
PA per RVU License + SW S&S 12 Months D17CSLL
PA per RVU Annual SW S&S Renewal E0K3GLL
PA per RVU SW S&S Reinstate 12 Months D17CTLL
Monthly License D18YZLL

Operations Analytics - Log Analysis Service Desk Extension V1.1

Program name/Description Part number
PA per Install + SW S&S 12 Months D1HLWLL
PA per Install Annual SW S&S Renewal E0LRNLL
PA per Install SW S&S Reinstate 12 Months D1HLXLL
Monthly License D1HLVLL

Charge metric

Program name Part number or PID number Charge metric
IBM Operations Analytics - Predictive Insights V1.3.2 5725-K26 RVU
IBM Operations Analytics - Log Analysis V1.3.1 5725-K26 RVU
IBM Operations Analytics - Log Analysis Service Desk Extension V1.1 5725-K26 Install

 
Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.


 
Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program-specific RVU table.

Notes

  • Some programs may require licenses for the resources available to and the resources being managed by the program. In that case, the following applies. In addition to the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage®, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License number Description
L-NHON-9WBCA3 IBM Operations Analytics - Predictive Insights V1.3.2
L-NHON-9W9DUU IBM Operations Analytics - Log Analysis V1.3.1
L-NHON-9WFR8E IBM Operations Analytics - Log Analysis Service Desk Extension V1.1

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, please refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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For all charges, contact your IBM representative.


 
Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
 
IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

Insights, IBM z Systems, BigInsights, z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, System i, Express, WebSphere, DB2, InfoSphere, System z, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Contact IBM

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