OI feedback

IBM Platform Analytics V9.1 accelerates insight, turning data into decision making

IBM United States Software Announcement 213-019
February 5, 2013

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number  Order now Order now


Top rule
At a glance
Bottom rule

IBM® Platform Analytics V9.1 provides advanced analytics for workload, resources, licenses, and more. It is designed to enable managers, planners, and administrators to:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM Platform Analytics V9.1 is an advanced analysis and visualization tool for analyzing massive amounts of workload data. It enables managers, planners, and administrators to easily correlate job, resource, and license data from one or multiple Platform LSF® and Platform Symphony® clusters, grids, or clouds for data-driven decision making. With better insight into technical and high performance computing (HPC) data center environments, organizations can identify and quickly remove bottlenecks, spot emerging trends, and plan capacity more effectively.

Traditional business intelligence solutions require significant time and multiple steps to translate raw data into usable information. However, Platform Analytics incorporates innovative visualization tools that are built on top of a powerful analytics engine for quick and easy results. Users can utilize the preconfigured dashboards or construct their own, quickly answer questions about their infrastructure and applications, and use that information to optimize resource utilization.

This latest release extends these capabilities with support for both IBM Platform Symphony and IBM Platform LSF , including IBM Platform Dynamic Cluster which is a new addition to the LSF product family. New workbooks enable long-term analysis of workload pending reasons, license utilization and denials, and integration with FNM for increased depth of analysis.

This announcement provides details of the following product releases:



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

IBM Platform Analytics V9.1 requires the following minimum configuration:

Platform Analytics system requirements are specific to each client, and are based on size and volume. The requirements should therefore be defined in coordination with a Platform Computing seller.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

February 22, 2013



Back to topBack to top
 
Top rule
Description
Bottom rule

IBM Platform Analytics V9.1 is an advanced analysis and visualization tool for analyzing massive amounts of workload data. It enables managers, planners, and administrators to easily correlate job, resource, and license data from one or multiple Platform LSF and Platform Symphony clusters, grids, or clouds for data-driven decision making. With better insight into technical and high performance computing (HPC) data center environments, organizations can identify and quickly remove bottlenecks, spot emerging trends, and plan capacity more effectively.

Traditional business intelligence solutions that require significant time and multiple steps to translate raw data into usable information, However, Platform Analytics incorporates innovative visualization tools that are built on top of a powerful analytics engine for quick and easy results. Users can utilize the preconfigured dashboards or construct their own, quickly answer questions about their infrastructure and applications, and use that information to optimize resource utilization.

This latest release extends these capabilities with support for both IBM Platform Symphony and IBM Platform LSF , including IBM Platform Dynamic Cluster which is a new addition to the LSF product family. New workbooks enable long term analysis of workload pending reasons, license utilization and denials, and integration with FNM for increased depth of analysis.

Interactive dashboards -- fully functional, ready-to-use

Platform Analytics provides several interactive dashboards for LSF deployments, that are ready to use, making it quick and simple to analyze key HPC data. Other HPC analytics products require users to build complex analytics models from scratch, often with several intermediate steps. With the new and improved dashboards included in Platform Analytics V9.1, dashboards, managers, and administrators can be instantly productive, with access to information provided by the preconfigured Platform analytics workbooks:

The dashboards and accompanying workbooks can be modified through the Platform Analytics interface to provide users with the most relevant information needed to optimize their HPC business.

Intuitive, customizable interface -- reduce training and improve productivity

Platform Analytics provides users, administrators, and executives with an intuitive interface that can be viewed through either a configurable web portal or a desktop running Microsoft™ Windows™ . Designed for ease of use, this web-based interface is simple to learn, and results are achieved quickly, with minimal effort. Since the dashboards are preconfigured and provide valuable information about resources and workloads upon installation, users can be immediately productive and quickly gain insights into how resources are being used and by whom. Using the drag-and-drop capability of the interface, the included dashboards can be altered or new dashboards created. Users can also drill into infrastructure or workload accounting data by project, queue, and user, and obtain valuable information for any period of interest.

IBM Platform Analytics is also tightly integrated with IBM Platform Application Center, which is part of the IBM Platform LSF product family. The integration makes it more efficient to access the capabilities of Platform Analytics using a single integrated interface. V9.1 simplifies and adds report generation enhancements to this integration, including the capability to:

Integration of external data -- simplify data analysis

With some reporting systems, answering business-level questions requires the development of custom reports or the transformation of underlying data into formats better suited to the question being asked. Custom reports are not only time consuming to produce, but they require considerable expertise on the part of the person developing them. In comparison, Platform Analytics is flexible and extensible. Existing or new data sources can be rapidly combined with Platform Analytics data to provide data views tailored specifically to your unique requirements, without the need to build intermediate data views. You can connect to cluster, workload, and license data in a few clicks, then visualize and create interactive dashboards.

High-performance database -- shorter time to results with less infrastructure

Platform Analytics includes a high-end massively parallel processing columnar database which runs on dual socket x86 hardware with Gigabit Ethernet or InfiniBand and uses a fraction of the resources of traditional database management systems. Queries and data loading happen in parallel. In addition, data is stored in a compressed format, minimizing the time required to perform all data operations. This means that not only do queries and loading operations perform far better, but they also do so with far less infrastructure. This translates directly into capital and ongoing operational savings. With some common queries on a distributed database, performance can be improved by up to two orders of magnitude.

With the V9.1 release, Platform Analytics provides the option to load Platform Symphony resource and workload data into a transactional database with a flat table structure. It supports the massive scalability required in Platform Symphony environments and is architected for collecting data from multiple clusters exceeding 50,000 cores and workloads exceeding 100,000,000 tasks per day.

Job and resource reporting -- monitor and optimize resources to control costs

Platform Analytics enables users and administrators to visualize job and resource data in multiple ways. By understanding how resources are used, scheduling policies can be adjusted, resulting in better resource utilization and greater overall efficiency.

Trend analysis -- simplified, yet more effective decision making

Platform Analytics turns raw data into usable information, making changes in usage patterns easy to identify. By understanding how the need for different applications and hardware is evolving with time, planners can make better decisions, intercept trends, consolidate under-utilized assets more quickly, and help ensure that spending is efficient and aligned to business needs.

Operational reporting -- validate planning assumptions and help ensure that SLAs are met

Platform Analytics provides full visibility to data center operations, allowing managers to validate their planning assumptions constantly and make midcourse corrections quickly in order to meet SLAs. In addition, they can help ensure that business-critical projects have ample resource. By monitoring key metrics such as pending time and license denials, planners can help determine that business users have access to resources when they need them and at the lowest possible cost.

Operational reporting includes monitoring and optimizing application licenses allocation, which is particularly important when using expensive or high-demand ISV applications. Platform Analytics V9.1 includes an updated FlexLM License Usage workbook with enhanced dashboards for improved analysis of average and peak license usage. The integration with FlexNet Manager (FNM) means that FlexLM license usage can be mapped to the workloads, and license usage can be accurately accounted for (to the second). This capability also accounts for short running license usage that may otherwise be missed, as well as improved reporting on license denials.

Resource and service-level analysis -- quickly identify and remove bottlenecks

By analyzing resource use and service levels, administrators can quickly identify issues affecting productivity. Platform Analytics enables administrators to drill into exactly where and why bottlenecks are occurring. This enables them to quickly correct issues that, without the insights provided by Platform Analytics, might otherwise lead to incremental costs.

Usage reporting -- more easily chargeback for resource usage

Some organizations need to apportion costs between client departments based on actual resource usage. By combining resource, license, and job-level data, administrators can track and view resource usage by user, department, or project. The rich capabilities of Platform Analytics make it an ideal platform on which to build sophisticated chargeback accounting solutions, reflecting an organization's own unique policies and accounting practices.

Platform Analytics V9.1 includes key resource usage statistics for both Platform LSF and Platform Symphony environments. Specifically for Platform Symphony , this includes:

In addition, usage reporting can be analyzed based on workload accounting, which includes session reporting, task reporting, resource allocation versus task run time and chargeback. The preconfigured "workload accounting" dashboard provides accounting reporting for any period based on cluster, consumer, application, session or host. This enables you to identify how much workload has been run for any period. The "allocation versus workload" dashboard reports on the workload that has run under the allocation. This can be reported by cluster, resource group, consumer, or any combination of these. Finally, the "session history" dashboard provides accounting reporting for any finished session. These can be ranked by the duration, number of tasks, task run time, and so on. It provides metrics including duration, task success, run time, data size, max run, and max pending tasks.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Product positioning
Bottom rule

IBM Platform Analytics V9.1 supports both IBM Platform Symphony and IBM Platform LSF and is specifically designed for high-performance technical computing data centers.

Platform Analytics is tightly integrated with IBM Platform Application Center, making it easy to access the capabilities of Platform Analytics using a single integrated interface.

Clusters comprised of IBM System x® servers are ideal hardware platforms for IBM Platform LSF and Platform Analytics. The product family is certified to run on IBM System x iDataPlex® , IBM Pure Systems, and other rack-based servers. It is also fully certified and supported on IBM Power Systems™ servers.

Depending on the nature of the client requirement, IBM Platform Analytics deployments often involve integration services and training. IBM provides expert consulting, education, preventative maintenance, and supporting services, either on premise or at IBM facilities, to help you get the most out of Platform Analytics.



Back to topBack to top
 
Top rule
Program number
Bottom rule

 
Program                Program
number         VRM     name
 
5725-G84       9.1.0   IBM Platform Analytics
 


Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


Back to topBack to top
 
Top rule
Publications
Bottom rule

The following publications are shipped with Platform Analytics V9.1 for LSF :

The following publications are shipped with Platform Analytics V9.1 for Symphony :

The following publications are available from the IBM Publications Center:

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

Note: Platform Analytics system requirements vary, depending on the size of the cluster and the workload volume. The requirements should be defined in coordination with a Platform Computing seller.

Software requirements

Platform Analytics operating system and software requirements are as follows:

Additionally, IBM Platform LSF V9.1 or IBM Platform Symphony V6.1 is required to run IBM Platform Analytics.

Note: Both node and server require 64-bit versions of the listed operating system.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

IBM Platform Analytics provides insight into existing and new IBM Platform LSF and IBM Platform Symphony environments. An advanced analysis and visualization tool for analyzing massive amounts of workload data, Platform Analytics enables managers, planners, and administrators to easily analyze workload, resource, demand, allocation, and license data. This can span one or multiple clusters, grids, and clouds for data-driven decision-making. With improved visibility into data center environments, organizations can identify and quickly remove bottlenecks, spot emerging trends, and plan capacity more effectively.

IBM Platform Analytics is tightly integrated with IBM Platform Application Center, which is part of the IBM Platform LSF product family. The integration makes it easy to access the capabilities of Platform Analytics using a single interface.

Compatibility

IBM Platform Analytics V9.1 is fully compatible with Platform Analytics V8.

Limitations

Refer to the Platform Analytics V9.1 release notes and documentation for product limitations.

For additional information, refer to the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website at

http://www.ibm.com/software/sla/sladb.nsf
Performance considerations

The performance of Platform Analytics depends upon many factors, including the number of nodes in the cluster, the number of concurrently executing jobs, the number of pending jobs, and the retention period for data. It is also dependent upon the performance of the underlying hardware. Complex reports accessing data over a long period of time may result in millions or even billions of records being retrieved. Both the analytical engine and the underlying database are designed to scale out; adding additional nodes will increase the performance of the overall system.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Planning information

Customer responsibilities

You must provide at least the minimum hardware and software environments in which the program will operate. It is recommended to assign a systems administrator who has responsibility for planning, installation, maintaining, and administering Platform Analytics.

While the installation and upgrade procedures for IBM Platform Analytics V9.1 have been tested carefully, as with any installation or upgrade, it is prudent to ensure that backups exist and to prepare for the installation or upgrade in advance.

Installability

Platform Analytics V9.1 is functionally the same as prior versions. However, Platform Analytics V9.1 no longer uses FlexLM for licensing. Clients who are currently using Analytics 7 may contact your local Platform Computing seller for configuration or licensing assistance.

Packaging

IBM Platform Analytics V9.1 is distributed as a single DVD media option or available for electronic download in multiple eAssemblies. Included are:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Platform Analytics uses the security and auditability features of the system in which it is installed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top
 
Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage . It is not available as shrinkwrap.

 
Product group: IBM Platform Computing
  Product Identifier Description (PID)
  IBM Platform Analytics      5725G84
 
Product category: Other Software

Charge metric
 
                    Part number or
Program name        PID number        Charge metric
 
IBM Platform        5725-G84
 Analytics
 
-Express Edition                      Install
-Standard Edition                     Install
-Advanced Edition                     Install
 
-Data Collectors for LSF              Managed core RVU1
 
1 Resource Value Unit.

Each license includes 12 months subscription and support.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program-specific RVU table.

Notes:

Passport Advantage

 
Entitled maintenance offerings                             Part
description                                                number

IBM PLAT ANAL DATA COLL FOR SYMPHONY RVU ANNUAL
  SW S&S RENEWAL 12 MO PART TYPE SW S&S RENEWAL            E0F8YLL
IBM PLAT ANAL DATA COLL FOR SYMPHONY RVU INITIAL FTL +
  SW S&S RENEWAL 12 MO PART TYPE INITIAL FTL S&S           D0VH1LL
IBM PLAT ANAL DATA COLL FOR SYMPHONY RVU LICENSE +
  SW S&S 12 MO PART TYPE LICENSE + SW S&S                  D0VGZLL
IBM PLAT ANAL DATA COLL FOR SYMPHONY RVU SW S&S
  REINSTATEMENT 12 MO PART TYPE SW S&S                     D0VH0LL
IBM PLAT ANAL DATA COLL FOR SYMPHONY RVU SUBSEQUENT FTL +
  SW S&S 12 MO                                             E0F8ZLL
 
 
                                                            Part
Program name/Description                                    number

English media pack:
IBM Platform Analytics Express Edition V9.1 Multiplatform   AJ016EN
IBM Platform Analytics Standard Edition V9.1 Multiplatform  AJ017EN
IBM Platform Analytics Advanced Edition V9.1 Multiplatform  AJ018EN
IBM Platform Analytics Data Collectors for LSF V9.1 MP      AJ019EN
IBM Platform Analytics Data Collectors for Symphony V9.1 MP AJ01AEN
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Entitled maintenance offerings                             Part
description                                                number

IBM PLAT ANAL EXPRESS ED INSTALL INITL FT LIC+S&S 12 MO    D0Q07LL
IBM PLAT ANAL EXPRESS EDITION INSTALL LIC + SW S&S 12 MO   D0Q0MLL
IBM PLAT ANAL EXPRESS ED INSTALL SW S&S REINSTATE 12 MO    D0Q0NLL
IBM PLAT ANAL EXPRESS ED INSTALL SUBSQ FT LIC+S&S 12 MO    E0DWVLL
IBM PLAT ANAL EXPRESS EDITION INSTALL ANNUAL SW S&S RNWL   E0DX8LL
 
IBM PLAT ANAL STANDARD ED INSTALL INITL FT LIC+S&S 12 MO   D0Q0ALL
IBM PLAT ANAL STANDARD EDITION INSTALL LIC + SW S&S 12 MO  D0Q13LL
IBM PLAT ANAL STANDARD ED INSTALL SW S&S REINSTATE 12 MO   D0Q14LL
IBM PLAT ANAL STANDARD ED INSTALL SUBSQ FT LIC+S&S 12 MO   E0DWYLL
IBM PLAT ANAL STANDARD EDITION INSTALL ANNUAL SW S&S RNWL  E0DXGLL
 
IBM PLAT ANAL ADV EDITION INST INITL FT LIC+S&S 12 MO      D0Q09LL
IBM PLAT ANAL ADVANCED EDITION INSTALL LIC + SW S&S 12 MO  D0Q19LL
IBM PLAT ANAL ADVANCED ED INSTALL SW S&S REINSTATE 12 MO   D0Q1ALL
IBM PLAT ANAL ADV EDITION INST SUBSQ FT LIC+S&S 12 MO      E0DWXLL
IBM PLAT ANAL ADVANCED EDITION INSTALL ANNUAL SW S&S RNWL  E0DXJLL
 
PLAT ANLY STD FR PLAT ANLY EXP TRDUP LIC + SW S&S 12 MO    D0Q1QLL
PLAT ANLY ADV FR PLAT ANLY STD TRDUP LIC + SW S&S 12 MO    D0Q1MLL
PLAT ANLY ADV FR PLAT ANLY EXP TRDUP LIC + SW S&S 12 MO    D0Q1RLL
 
IBM PLAT ANAL DATA COLLECTORS RVU INITL FT LIC+S&S 12 MO   D0Q08LL
IBM PLAT ANAL DATA COLLECTORS RVU LIC + SW S&S 12 MO       D0Q1HLL
IBM PLAT ANAL DATA COLLECTORS RVU SW S&S REINSTATE 12 MO   D0Q1ILL
IBM PLAT ANAL DATA COLLECTORS RVU SUBSQ FT LIC+S&S 12 MO   E0DWWLL
IBM PLAT ANAL DATA COLLECTORS RVU ANNUAL SW S&S RENEWAL    E0DXNLL
 


Media packs                                                  Part
description                                                  number

English media pack:
IBM Platform Analytics Express Edition V8.3 Multiplatform    AJ00EEN
IBM Platform Analytics Standard Edition V8.3 Multiplatform   AJ00FEN
IBM Platform Analytics Advanced Edition V8.3 Multiplatform   AJ00GEN
IBM Platform Analytics Data Collectors V8.3 Multiplatform    AJ00HEN
 
IBM Platform Analytics Data Collectors V8.3.1 Multiplatform  AJ00ZEN
 


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-YCHW-8YSQN8

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that:

  1. For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
  2. For programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



Back to topBack to top
 
Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Power Systems, PureFlex, Intelligent Cluster and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, LSF, Symphony, Express, System x, iDataPlex, Passport Advantage, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Close [x]

Close [x]