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IBM System x iDataPlex dx360 M4 server offers increased performance with the latest Intel Xeon E5-2600 v2 processors and 1866 MHz memory

IBM United States Hardware Announcement 113-149
September 11, 2013

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product positioning Product positioning  Order now Order now
Product number Product number


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At a glance
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IBM System x iDataPlex dx360 M4 Server

The IBM® System x® iDataPlex® dx360 M4 is a half-depth, dual-socket server designed for data centers that require high performance, yet are constrained on floor space, power, and cooling infrastructure. The dx360 M4 is equipped with the latest Intel Xeon™ E5-2600 Series processors and is ideal for clients that need a dense, flexible solution with low total cost of ownership.

Highlights include:

Easy-to-order dual compute dx360 M4 standard models and CTO (build your own) models are now available in Standalone Solutions Configurator Tool (SSCT), IBM Hardware Configurator (Blue Horizons), and IBM System x and Cluster Solutions configurator (x-config).

IBM service options: Three-year customer replaceable unit (CRU) and on-site1 limited warranty2 .

1 You may be asked certain diagnostic questions before a technician is sent.

2 For information on IBM's Statement of Limited Warranty, contact your IBM representative. Copies are available upon request.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).



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Overview
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IBM System x iDataPlex is an innovative data center solution for users of High Performance Computing (HPC) clusters, grid deployment, and large-scale cloud and virtualization infrastructures who want to reduce power, cooling, or physical space. It represents a new approach for maximum useable density in the data center through innovation at the server level, at the rack level, and at the data center level.

An iDataPlex solution is built with industry-standard components to create flexible configurations of servers, chassis, and networking switches that integrate easily. Customized solutions for your applications can be configured to meet your specific business needs for maximum compute power, GPU acceleration, and the right I/O and networking.

In addition to flexibility at the server level, iDataPlex offers flexibility at the rack level. The iDataPlex can be cabled either through the bottom (if it is set on a raised floor) or from the ceiling. Front-access cabling and Direct Dock Power enable you to quickly and easily make changes in networking, power connections, and storage. The rack also supports multiple networking topologies including Ethernet, InfiniBand, and Fibre Channel.

For iDataPlex Integrated Solutions, IBM manufacturing sites fully integrate the components on site and test them as a complete solution before shipping the rack to your location. When you receive the rack, it is removed from the packaging, placed in its proper location, powered up, and connected to the network in minimal time. IBM personnel confirm that the servers and network are functioning properly before acceptance.

The optional Broadcom NetXtreme II Dual Port 10GbaseT PCIe Adapter enables low-cost migration to 10 Gb Ethernet for applications such as analytics, public and private cloud, and virtualization.

With the optional IBM Rear Door Heat eXchanger as part of an iDataPlex solution, you can have a high-density data center environment that can alleviate the cooling challenges. With further adjustments, the Rear Door Heat eXchanger can help cool the room -- helping reduce the need for air conditioning in the data center.



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Key prerequisites
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Planned availability date
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October 11, 2013



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Description
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The iDataPlex dx360 M4 system-board tray uses the following features and technologies:

IBM System x iDataPlex dx360 M4 Server Rack (7825)

This specially designed rack is used in iDataPlex dx360 M4 server configurations.

The iDataPlex dx360 M4 Server Rack is designated as IBM-installed for easy on-site installation. This designation, coupled with the factory integration services and optional on-site installation and verification of software, results in a ready-to-run cluster system.

The iDataPlex solution offers increased density in a holistic rack design for up to 100U: 84U of compute and 16U for network and PDU infrastructure. The mechanical design is optimized for cooling efficiency with half the airflow distance to reduce the amount of heat produced and cooling required.

For ease of serviceability, all hard drive, planar, and I/O access is from the front of the rack.

IBM System x iDataPlex 2U Chassis (7913)

Power and cooling advantages

The iDataPlex dx360 M4 server helps pack more processors into the same power and cooling envelope, better utilizing floor space, and "right size" data center design. With the iDataPlex dx360 M4 server solution, less power per processor means more processing capacity per kilowatt. The iDataPlex dx360 M4 server can run cooler to deliver greater reliability.

IBM System x iDataPlex dx360 M4 server Rear Door Heat eXchanger (43V6048)

For dense data center environments, IBM offers smart rack-level heat management solutions such as the super-efficient IBM Rear Door Heat eXchanger. The water-cooled door is designed to dissipate heat generated from the back of the rack to reduce the overall room temperature. With this combination of benefits at the server and data center level, IBM systems deliver strong power and cooling benefits to iDataPlex dx360 M4 server clients.

The iDataPlex dx360 M4 server Rear Door Heat eXchanger for iDataPlex dx360 M4 server racks helps reduce the air temperature in your growing data center to approximately the same air temperature as that entering the rack, alleviating the need to add air conditioning units. This unobtrusive solution brings more cooling capacity to areas where the heat is greatest, around racks of servers with multiple, more powerful processors.

This cooling efficiency can help alleviate or possibly eliminate the need for additional air conditioning power and the associated construction cost.

Lab services

iDataPlex dx360 M4 server installation planning

Features:

Typical benefits:

iDataPlex systems management

The System x iDataPlex product family offers systems management support through standards-based, scriptable interfaces. This support starts with the embedded Intelligent Platform Management Interface (IPMI) baseboard management controller (BMC).

For rapid diagnosis of problems, iDataPlex supports IBM Dynamic System Analysis (DSA) preboot diagnostics and online data collection for problem determination in supported Microsoft™ Windows™ and Linux™ environments. Refer to the Dynamic System Analysis product documentation for additional detail on DSA features.

iDataPlex compute nodes support IBM Systems Director with limited function. Refer to IBM Systems Director product documentation for specific details on supported functions on iDataPlex hardware.

The compute nodes have been tested with the Extreme Cluster Administration Toolkit (xCAT), an open source community-based cluster administration tool set tailored to scale-out compute environments. You can download xCAT from SourceForge at

http://sourceforge.net/projects/xcat/

For additional information on xCAT, contact your IBM Sales and Support Team, or visit

http://www.xcat.org/

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM delivers innovations that meet your specific needs. The right choice depends on your business requirements, target applications, and operating environment. iDataPlex focuses on:

The iDataPlex hardware platform is positioned for large-scale enterprise deployments that rely on recovery-oriented architecture that primarily enables redundancy through the software layer instead of redundant hardware.



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Product number
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The following are features already announced for the 3331 and 7912 machine types:

Description                                        MT    Model   Feature
 
Broadcom NetXtreme II Dual Port 10GBaseT Adapter
for IBM System x                                   7912  AC1     A18Y
                                                         MC1
Intel Xeon Phi 7120P                               3331  HC1     A3GP
Intel Xeon Phi 7120P                               7912  AC1
                                                         MC1
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP UDIMM                                   7912  AC1     A3QB
                                                         MC1
4GB (1x4GB, 1Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM                                   7912  AC1     A3QD
                                                         MC1
4GB (1x4GB, 1Rx4, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM                                   7912  AC1     A3QE
                                                         MC1
4GB (1x4GB, 2Rx8, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM                                   7912  AC1     A3QF
                                                         MC1
8GB (1x8GB, 1Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM                                   7912  AC1     A3QG
                                                         MC1
8GB (1x8GB, 1Rx4, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM                                   7912  AC1     A3QH
                                                         MC1
8GB (1x8GB, 2Rx8, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM                                   7912  AC1     A3QJ
                                                         MC1
8GB (1x8GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM                                   7912  AC1     A3QK
                                                         MC1
16GB (1x16GB, 2Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM                                   7912  AC1     A3QL
                                                         MC1
16GB (1x16GB, 2Rx4, 1.35V) PC3L-12800 CL11 ECC
DDR3 1600MHz LP RDIMM                              7912  AC1     A3QM
                                                         MC1
Intel Xeon Processor E5-2697 v2 12C 2.7GHz 30MB
Cache 1866MHz 130W                                 7912  AC1     A3TY
                                                         MC1
Intel Xeon Processor E5-2695 v2 12C 2.4GHz 30MB
Cache 1866MHz 115W                                 7912  AC1     A3TZ
                                                         MC1
Intel Xeon Processor E5-2620 v2 6C 2.1GHz 15MB
Cache 1600MHz 80W                                  7912  AC1     A3ZA
                                                         MC1
Intel Xeon Processor E5-2660 v2 10C 2.2GHz 25MB
Cache 1866MHz 95W                                  7912  AC1     A3ZB
                                                         MC1
Intel Xeon Processor E5-2680 v2 10C 2.8GHz 25MB
Cache 1866MHz 115W                                 7912  AC1     A3ZC
                                                         MC1
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM                                   7912  AC1     A3ZD
                                                         MC1
                                                   3331  HC1
 
Intel Xeon Processor E5-2650 v2 8C 2.6GHz 20MB
Cache 1866MHz 95W                                  7912  AC1     A40M
                                                         MC1
Intel Xeon Processor E5-2670 v2 10C 2.5GHz 25MB
Cache 1866MHz 115W                                 7912  AC1     A40N
                                                         MC1
Intel Xeon Processor E5-2603 v2 4C 1.8GHz 10MB
Cache 1333MHz 80W                                  7912  AC1     A455
                                                         MC1
Intel Xeon Processor E5-2609 v2 4C 2.5GHz 10MB
Cache 1333MHz 80W                                  7912  AC1     A456
                                                         MC1
Intel Xeon Processor E5-2630 v2 6C 2.6GHz 15MB
Cache 1600MHz 80W                                  7912  AC1     A457
                                                         MC1
Intel Xeon Processor E5-2640 v2 8C 2.0GHz 20MB
Cache 1600MHz 95W                                  7912  AC1     A458
                                                         MC1
Intel Xeon Processor E5-2690 v2 10C 3.0GHz 25MB
Cache 1866MHz 130W                                 7912  AC1     A459
                                                         MC1
Intel Xeon Processor E5-2637 v2 4C 3.5GHz 15MB
Cache 1866MHz 130W                                 7912  AC1     A45A
                                                         MC1
Intel Xeon Processor E5-2643 v2 6C 3.5GHz 25MB
Cache 1866MHz 130W                                 7912  AC1     A45B
                                                         MC1
Intel Xeon Processor E5-2667 v2 8C 3.3GHz 25MB
Cache 1866MHz 130W                                 7912  AC1     A45C
                                                         MC1
Intel Xeon Processor E5-2630L v2 6C 2.4GHz 15MB
Cache 1600MHz 60W                                  7912  AC1     A45D
                                                         MC1
Intel Xeon Processor E5-2650L v2 10C 1.7GHz 25MB
Cache 1600MHz 70W                                  7912  AC1     A45E
                                                         MC1
Intel Xeon Processor E5-2618L v2 6C 2.0GHz 15MB
Cache 1333MHz 50W                                  7912  AC1     A45F
                                                         MC1
Intel Xeon Processor E5-2628L v2 8C 2.2GHz 20MB
Cache 1600MHz 70W                                  7912  AC1     A45G
                                                         MC1
Intel Xeon Processor E5-2648L v2 10C 2.0GHz 25MB
Cache 1866MHz 70W                                  7912  AC1     A45H
                                                         MC1
Intel Xeon Processor E5-2658 v2 10C 2.4GHz 25MB
Cache 1866MHz 95W                                  7912  AC1     A45J
                                                         MC1
Intel Carton Label                                 7912  AC1     A498
                                                         MC1
IBM System x iDataPlex dx360 M4 (Base 3)           7912  AC1     A4BV
                                                         MC1
2 2PM SAS TO 4X HD, 900MM                          7912  AC1     A4C4
                                                         MC1
1 2PM SAS TO 4X HD, 480MM                          7912  AC1     A4C5
                                                         MC1
1 4PM MICRO SATA TO 4X HD, 910MM                   7912  AC1     A4C6
                                                         MC1
1 4PM MICRO SATA TO 4X HD, 520MM                   7912  AC1     A4C7
                                                         MC1
2 1PM SAS TO 4X HD, 900MM                          7912  AC1     A4EZ
                                                         MC1
Description                                                    SEO
 
IBM iDataPlex dx360 M4 server                                  791213U
                                                               791263U
                                                               791283U
                                               Feature         Part
Description                         Type Model code    SEO     number
 
Intel Xeon Phi 7120P                3331 HC1   A3GP   00J6162  00J6162
 
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
  1600MHz LP RDIMM                  3331 HC1   A3ZD   46W0735  46W0735


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Product customization services
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The following product customization services are included with iDataPlex dx360 M4 server.

For information, refer to the following and contact your IBM representative.

 
 Description                                                Feature
 
 iDataPlex Rack Assembly (100U)                             2312
 Rack Installation of 1U Component in iDataPlex             2313
 Rack Installation of >1U Component in iDataPlex            2314
 iDataPlex Hardware / Configuration Verification            2315

Applicable quantities are configuration-dependent and will be determined in the configuration process.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-149


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Publications
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The User's Guide, Maintenance Guide, and Problem Determination and Service Guide for iDataPlex dx360 M4 server solutions, in US English versions, are available from

https://www-304.ibm.com/systems/support/

Under Product Support, select System x , and under Popular links, select Publications lookup. Select the Product family and click on continue.

IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems information Center is at

http://publib14.boulder.ibm.com/infocenter/systems


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Services
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Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.

System x and BladeCenter® support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes:

For more information, visit

http://www.ibm.com/servers/eserver/xseries/services.html


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Technical information
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Specified operating environment

Physical specifications
System x iDataPlex dx360 M4 server
                           7912-13x
                          
Processor -                E5-2620 v2 6C 2.1 GHz (80W)
 Intel QPI                 7.2 GT/s 4
 Number standard -         2
 Maximum -                 2
Cache                      15 MB
Memory (DDR3)              1600
 DIMMs standard -          4 x 4 GB
 DIMM sockets -            16
 Address capability        256 GB
Video -                    RH7757
 Memory -                  16 MB (shared with IMM)
HDD controller             SATA
 Channels -                2
 Connector internal -      2
 Connector external -      0
Total slots -              2
 PCI 2.2 (32/33 MHz)       0
 PCI-X (64/133 MHz)        0
 PCI_E slot Gen 3 x16      2
Slots available -          2
Management proc -          IMM
Ethernet controller -      2 x 1 Gb
DVD-ROM -                  None
 
                           7912-62x
                      
Processor -                E5-2650 v2 8C 2.6 GHz (95W)
 Intel QPI                 8.0 GT/s 4
 Number standard -         2
 Maximum -                 2
Cache                      20 MB
Memory (DDR3)              1866
 DIMMs standard -          4 x 8 GB
 DIMM sockets -            16
 Address capability        256 GB
Video -                    RH7757
 Memory -                  16 MB (shared with IMM)
HDD controller             SATA
 Channels -                2
 Connector internal -      2
 Connector external -      0
Total slots -              2
 PCI 2.2 (32/33 MHz)       0
 PCI-X (64/133 MHz)        0
 PCI_E slot Gen 3 x16      2
Slots available -          2
Management proc -          IMM
Ethernet controller -      2 x 1 Gb
DVD-ROM -                  None
 
                           7912-83x
                     
Processor -                E5-2670 v2 10C 2.5 GHz (115W)
 Intel QPI                 8.0 GT/s 4
 Number standard -         2
 Maximum -                 2
Cache                      25 MB
Memory (DDR3)              1866
 DIMMs standard -          4 x 8 GB
 DIMM sockets -            16
 Address capability        256 GB
Video -                    RH7757
 Memory -                  16 MB (shared with IMM)
HDD controller             SATA
 Channels -                2
 Connector internal -      2
 Connector external -      0
Total slots -              2
 PCI 2.2 (32/33 MHz)       0
 PCI-X (64/133 MHz)        0
 PCI_E slot Gen 3 x16      2
Slots available -          2
Management processor -     IMM
Ethernet controller -      2 x 1 Gb
DVD-ROM -                  None

4 The Intel QuickPath Interconnect (QPI) is a point-to-point processor interconnect developed by Intel . Performance numbers for QuickPath are reported as Gigatransfers per second (GT/s) per direction.

Supported Xeon processors


Note: Processors greater than 95W are supported only in special bid configurations generated in the x-config configurator due to limitations in tracking chassis power requirements.
iDataPlex dx360 M4 server specifications

Electrical

Power requirements (per rack) maximum configuration

900-watt PSU electrical power specifications
750-watt PSU electrical power specifications
550-watt PSU electrical power specifications
Standards

Equipment approvals and safety

Operating environment

Environment

The IBM System dx360 M4 compute node complies with ASHRAE class A3 specifications.

Power on:

Power off:

Storage (nonoperating):

Shipment (nonoperating):

Particulate contamination

Attention:

The IBM System dx360 M4 server is designed to ASHRAE Class A3, Temperature: 36°C - 40°C (96.8°F - 104°F) with relaxed support:

Specific processors supported environment:

Hardware requirements

For service, the iDataPlex dx360 M4 server requires a compatible:


Note: Rack must have 784.86 mm (30.9 in) minimum clearance on the front and back sides of the rack to allow service.
Software requirements

The following network operating systems are supported in the iDataPlex dx360 M4 server:


Note: For additional support, certification, and version information on network operating systems, visit
http://www-03.ibm.com/servers/eserver/serverproven/compat/us/
Compatibility

All components of the System x iDataPlex dx360 M4 server are compatible when purchased as a supported iDataPlex dx360 M4 server solution.

Limitations

System x iDataPlex dx360 M4 server options are supported only when ordered and deployed in an iDataPlex dx360 M4 server solution. They will not be supported when ordered without a corresponding order for an iDataPlex dx360 M4 server configuration.

Regarding the use of solid-state disk drives, solid-state memory cells have an intrinsic, finite number of write cycles that each cell can incur. As a result, each solid-state device has a maximum amount of write cycles to which it can be subjected, documented as TBW (Total Bytes Written). IBM is not responsible for replacement of hardware that has reached the maximum guaranteed number of write cycles. This limit may be revealed as the device failing to respond to system-generated commands or becoming incapable of being written to. Additional information is available at

http://www-03.ibm.com/systems/x/options/storage/solidstate/index.html

Planning information

Customer responsibilities

Installation of hardware components is provided by IBM on the iDataPlex dx360 M4 server.

Clients are responsible for preparing their site for installation.

You are expected to review the Installation Planning Guide before the delivery of your iDataPlex dx360 M4 server. Clients' responsibilities must be verified as complete before scheduling an IBM installer to come on site. Visit

https://www-304.ibm.com/systems/support/

To service your iDataPlex dx360 M4 server or obtain IBM service, the iDataPlex dx360 M4 server requires a compatible:


Note: Rack must have 784.86 mm (30.9 in) minimum clearance on the front and back sides of the rack to allow service.
Cable orders

All cables are supplied with the iDataPlex dx360 M4 server. Depending on the applications, the cables may be fully installed, partially installed (plugged at one end and packaged for shipping), or included as part of a shipment group.

Installability

Installation of hardware components is provided by IBM with the exception of plumbing connections to the optional Rear Door Heat eXchanger. (Refer to the Limitations section for additional information.)

Packaging

System x iDataPlex dx360 M4 server shipping contents:

Security, auditability, and control

This offering uses the security and auditability features from standard IBM offerings and supported Linux distributions.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

For System x users running Windows or Linux , Electronic Service Agent is available as a download from

http://www.ibm.com/support/esa

Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from their systems, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Terms and conditions
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IBM Global Financing

Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty period

Extended warranty service

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

The following have been designated as consumables, supply items, or structural parts and therefore not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

On-site Service

At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service

International Warranty Service (IWS) is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite

ServicePac , ServiceSuite , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-304.ibm.com/servers/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website

http://www-304.ibm.com/systems/support/

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

None



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Top rule
Prices
Bottom rule

For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/

To locate the web price, search on the feature number in the Search field.

The following are features already announced for the 3331 machine type:

                                                     Initial/
                                                     MES/
                             Model  Feature          Both         RP
Description                  number number           support  CSU MES
 
Intel Xeon Phi 7120P
                              HC1      A3GP          MES
 
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
  1600MHz LP RDIMM            HC1      A3ZD          MES

The following are features already announced for the 7912 machine type:

                                                     Initial/
                                                     MES/
                             Model  Feature          Both         RP
Description                  number number           support  CSU MES
 
Broadcom NetXtreme II Dual Port 10GBaseT Adapter
for IBM System x
                              AC1      A18Y          Initial
                              MC1                    Initial
Intel Xeon Phi 7120P
                              AC1      A3GP          Initial
                              MC1                    Initial
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP UDIMM
                              AC1      A3QB          Initial
                              MC1                    Initial
4GB (1x4GB, 1Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM
                              AC1      A3QD          Initial
                              MC1                    Initial
4GB (1x4GB, 1Rx4, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM
                              AC1      A3QE          Initial
                              MC1                    Initial
4GB (1x4GB, 2Rx8, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM
                              AC1      A3QF          Initial
                              MC1                    Initial
8GB (1x8GB, 1Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM
                              AC1      A3QG          Initial
                              MC1                    Initial
8GB (1x8GB, 1Rx4, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM
                              AC1      A3QH          Initial
                              MC1                    Initial
8GB (1x8GB, 2Rx8, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM
                              AC1      A3QJ          Initial
                              MC1                    Initial
8GB (1x8GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM
                              AC1      A3QK          Initial
                              MC1                    Initial
16GB (1x16GB, 2Rx4, 1.5V) PC3-14900 CL13 ECC DDR3
1866MHz LP RDIMM
                              AC1      A3QL          Initial
                              MC1                    Initial
16GB (1x16GB, 2Rx4, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM
                              AC1      A3QM          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2697 v2 12C 2.7GHz 30MB
Cache 1866MHz 130W
                              AC1      A3TY          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2695 v2 12C 2.4GHz 30MB
Cache 1866MHz 115W
                              AC1      A3TZ          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2620 v2 6C 2.1GHz 15MB
Cache 1600MHz 80W
                              AC1      A3ZA          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2660 v2 10C 2.2GHz 25MB
Cache 1866MHz 95W
                              AC1      A3ZB          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2680 v2 10C 2.8GHz 25MB
Cache 1866MHz 115W
                              AC1      A3ZC          Initial
                              MC1                    Initial
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM
                              AC1      A3ZD          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2650 v2 8C 2.6GHz 20MB
Cache 1866MHz 95W
                              AC1      A40M          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2670 v2 10C 2.5GHz 25MB
Cache 1866MHz 115W
                              AC1      A40N          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2603 v2 4C 1.8GHz 10MB
Cache 1333MHz 80W
                              AC1      A455          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2609 v2 4C 2.5GHz 10MB
Cache 1333MHz 80W
                              AC1      A456          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2630 v2 6C 2.6GHz 15MB
Cache 1600MHz 80W
                              AC1      A457          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2640 v2 8C 2.0GHz 20MB
Cache 1600MHz 95W
                              AC1      A458          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2690 v2 10C 3.0GHz 25MB
Cache 1866MHz 130W
                              AC1      A459          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2637 v2 4C 3.5GHz 15MB
Cache 1866MHz 130W
                              AC1      A45A          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2643 v2 6C 3.5GHz 25MB
Cache 1866MHz 130W
                              AC1      A45B          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2667 v2 8C 3.3GHz 25MB
Cache 1866MHz 130W
                              AC1      A45C          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2630L v2 6C 2.4GHz 15MB
Cache 1600MHz 60W
                              AC1      A45D          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2650L v2 10C 1.7GHz 25MB
Cache 1600MHz 70W
                              AC1      A45E          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2618L v2 6C 2.0GHz 15MB
Cache 1333MHz 50W
                              AC1      A45F          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2628L v2 8C 2.2GHz 20MB
Cache 1600MHz 70W
                              AC1      A45G          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2648L v2 10C 2.0GHz 25MB
Cache 1866MHz 70W
                              AC1      A45H          Initial
                              MC1                    Initial
Intel Xeon Processor E5-2658 v2 10C 2.4GHz 25MB
Cache 1866MHz 95W
                              AC1      A45J          Initial
                              MC1                    Initial
Intel Carton Label
                              AC1      A498          Initial
                              MC1                    Initial
IBM System x iDataPlex dx360 M4 (Base 3)
                              AC1      A4BV          Initial
                              MC1                    Initial
2 2PM SAS TO 4X HD, 900MM
                              AC1      A4C4          Initial
                              MC1                    Initial
1 2PM SAS TO 4X HD, 480MM
                              AC1      A4C5          Initial
                              MC1                    Initial
1 4PM MICRO SATA TO 4X HD, 910MM
                              AC1      A4C6          Initial
                              MC1                    Initial
1 4PM MICRO SATA TO 4X HD, 520MM
                              AC1      A4C7          Initial
                              MC1                    Initial
2 1PM SAS TO 4X HD, 900MM
                              AC1      A4EZ          Initial
                              MC1                    Initial
 
                                                         Initial/
                                                         MES/
                                       SEO               Both         RP
Description                            number            support  CSU MES
 
iDataPlex dx360 M4 server              791213U           Both     Yes
iDataPlex dx360 M4 server              791263U           Both     Yes
iDataPlex dx360 M4 server              791283U           Both     Yes
 
Option SEOs
 
                                                         Initial/
                                                         MES/
                                        SEO              Both         RP
Description                             number           support  CSU MES
 
Intel Xeon Phi 7120P                    00J6162          Both     Yes
4GB (1x4GB, 2Rx8, 1.35V) PC3L-12800 CL11 ECC DDR3
1600MHz LP RDIMM                        46W0735          Both     Yes
 

Maintenance charges

For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

IBM Global Financing can assist you with attractive low rate financing for all new IBM System x iDataPlex hardware, software, and services. For more information, contact a local IBM Global Financing sales representative or visit

http://www.ibm.com/financing

IBM Global Financing services are available worldwide for eligible customers acquiring products and services from IBM .

IBM Global Financing can assist you with competitive customized financing structures for your IBM System x iDataPlex equipment. IBM Global Financing solutions can help avoid large up-front investments, preserve cash, and speed project approvals. Our solutions enable customers to acquire the IT solution they need to grow and reduces budgetary objections and constraints. Leasing also helps hedge against technology obsolescence risk and eases asset management burdens. We can provide financing for other hardware, software, and services from both IBM and other manufacturers or vendors -- all presented in one single contract.

IBM Global Financing leasing forms the foundation of a cohesive technology strategy that can be superior to ownership. Leasing structures can lower total cost of ownership, minimize risk, improve accountability, and enable customers to focus on their core business strategies while still preserving their ability to make flexible equipment decisions throughout the entire technology lifecycle. In addition, as performance and capacity needs grow, our flexible mid-lease options offer easy upgradeability, usually with little or no change to the monthly payment.

IBM Project Financing™ provides clients with the ability finance larger IT infrastructure projects, helping to align costs to expected project benefits. Project Financing can include financing for select facility design and construction, building and structural upgrades, infrastructure equipment, IT hardware, software, services and consulting.

Through our Global Asset Recovery Services we offer buy-back and disposal of older technology, in an environmentally friendly and secure manner, complying with all government laws and regulations.



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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent and IBM Project Financing are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System x, iDataPlex, Express, PartnerWorld, Global Technology Services, BladeCenter, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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