IBM Rational Developer for System z V9.0.1 delivers enhanced customer value and helps to raise developer productivityIBM United States Software Announcement 213-598
December 10, 2013
|Table of contents|
|At a glance|
Rational® Developer for System z® V9.0.1 delivers new and enhanced capabilities, including:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: AE001).
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Your business must be fast, agile, scalable, and efficient. Your creation of software and services must reflect those same qualities. Your developers must be enabled with the most effective tools for delivery of high-quality, innovative solutions on time and on budget.
Rational Developer for System z is an Integrated Development Environment (IDE) designed to help raise developer productivity, attract and retain talent, and reduce initial training costs as many new hires may already be familiar with the Eclipse workbench environment on which Rational Developer for System z is based. Where skillfully used for the tasks of creating and maintaining applications, Rational Developer for System z helps enable enhanced speed, agility, and quality outcomes.
Rational Developer for System z helps position businesses to design and construct traditional mainframe applications, web applications, and integrated service-oriented architecture (SOA)-based composites quickly and efficiently. It helps companies enhance existing applications and create new ones in a more productive manner, with a focus on COBOL, PL/I, C, C++, High-Level Assembler, JCL, REXX, and Java.
Rational Developer for System z uses industry standards to help simplify the development of rich client interfaces, web user interfaces, traditional terminal interfaces, and back-end, business logic deployable to CICS®, IMS, DB2®, Batch, and z/OS® UNIX. Rational Developer for System z integrates tightly with the IBM optimizing compilers and Rational Collaborative Lifecycle Management to serve as a key element of a complete multi-platform application development, porting, optimization, and Collaborative Application Lifecycle Management solution.
Rational Developer for System z V9.0.1 delivers new and enhanced capabilities, including full edit, compile, debug, and code coverage capabilities that are ready for immediate use, usability and performance improvements, and improved interfaces with Rational Team Concert. Rational Developer for System z recognizes the importance of listening to and responding to client feedback, needs, and concerns. Rational Developer for System z V9.0.1 includes numerous changes and improvements that stem directly from client interactions, bringing the value of their insight to the broader client community.
Note: Other Rational IDEs, such as Rational Application Developer for WebSphere® Software, are also delivering fix-with-feature updates on December 11, 2013, numbered as V9.0.1 to signify continued co-installation compatibility with Rational Developer for System z V9.0.1.
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Minimum hardware requirements:
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|Planned availability date|
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Rational Developer for System z base capabilities (Available in Version 9.0.1 and prior releases)
Rational Developer for System z is an IDE providing the essential developer-focused capabilities for the IBM Integrated Solution for System z Development. Rational Developer for System z uses industry standards to help simplify the development of rich client interfaces, web user interfaces, traditional terminal interfaces, and back-end business logic deployable to CICS, IMS, DB2, Batch, and z/OS. Rational Developer for System z integrates with existing System z development processes, including problem determination, project management, testing solutions, and System z source management systems.
The Rational Developer for System z development environment can also be combined with the Rational Development and Test Environment for System z, based on the IBM System z Personal Development Tool. The Development and Test environment is designed to enable a virtual System z architecture environment that allows mainframe operating systems, middleware, and software to run unaltered on Intel and Intel-compatible platforms such as a Lenovo laptop or IBM System x® server. No System z mainframe hardware is needed.
Rational Develop for System z offers a wide set of capabilities for the developer:
System z integrated development environment: Provides an interactive, workstation-based environment where you can connect to a mainframe and develop and maintain traditional mainframe applications, web applications, and integrated SOA-based composite applications in COBOL, PL/I, High-Level Assembler, C/C++, JCL, REXX, and Java.
Application structural and quality analysis tools: Helps developers deliver high quality COBOL and PL/I applications in a timely fashion that conform to in-house programming guidelines. Features include control flow diagrams for COBOL programs, identification and highlighting of potential unreachable code, data element tables showing all data elements for a given COBOL or PL/I program, a call hierarchy for showing caller and callee relationships, ability to open called programs from COBOL and PL/I source, and a code review feature allowing you to inspect your code for compliance with rules and best practices. Using the predefined COBOL and PL/I rules and templates, or your own customer written COBOL rules, you can run code review and view result interactively in the Rational Developer for System z workbench or in batch mode on Windows, Linux, or z/OS. Running code review in conjunction with your source control management system or other development processes provides code governance capabilities, as well as the opportunity to improve quality early in your development cycle.
Editor capabilities: COBOL, PLI, and JCL editor support includes improved navigation, content assist and real-time syntax checking, syntax highlighting, hyperlinks for copybooks, and include files, sequence numbers support, hover information for COPY and INCLUDE statements, refresh copybooks and includes when working with remote files, search for occurrences of a given variable, refactoring capabilities, enhanced outline view, JCL template, and open JCL Proc support.
Other System z development and test capabilities:
Team collaboration and repository support: Provides tools for accessing and interacting with a number of the industry's source code management offerings, as well as collaborative lifecycle management tools.
Optimized tooling support for IBM runtimes:
CICS and IMS Tools: Tools specifically for developers working with CICS Transaction Server ( CICS TS), IBM CICS Explorer®, IMS Transaction Manager (TM) and Database (DB).
DB2 tools: Tools specifically for developers working with DB2 databases, stored procedures, and applications.
Extensibility features: Enables the adaptation and extension of the IBM Software Delivery Platform with custom-designed tools to match your own architectures, standards, and practices. These custom assets can enhance consistency and quality while reducing manual tasks.
Rational Developer for System z New and Noteworthy in V9.0.1
The new Rational Developer for System z Integrated Debugger provides a seamlessly integrated and complete edit, compile, and debug solution. It is a powerful, modern, GUI-based, multiplatform, multilanguage, source-level debugger that enables the user to step through the program being debugged, monitor and modify variables, set breakpoints during or prior to a debug session, and inspect program memory. In addition, the debugger capability:
The Rational Developer for System z interactive code coverage capability is based on this new debugger technology and allows users to measure and report on test coverage of an application.
The Rational Developer for System z Integrated Debugger includes the following language and subsystem support:
Additional enhancements provided in Rational Developer for System z v9.0.1 include:
New capabilities provided in IBM Rational Application Developer for WebSphere Software V9.0.1 that manifest in Rational Developer for the Enterprise include new WAS zOS WOLA Adapter support.
New capabilities provided in IBM Rational Developer for i V9.0.1 that manifest in Rational Developer for the Enterprise include tolerance of expanded free-form RPG syntax.
Section 508 of the US Rehabilitation Act
IBM Rational Developer for System z is capable as of January 9, 2014, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
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|Statement of direction|
- http://publib.boulder.ibm.com/infocenter/cicsts/v3r2/index.jsp?topic=/com.ibm.cics.ts.w ebservices.doc/tasks/dfhws_migratefromfeature.html
Removals that apply to all of the V9.0.1 IDEs include:
IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
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Program VRM Program name number 5724-T07 9.0.1 IBM Rational Developer for System z
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The following educational offerings are available as listed below:
Course code Course title Course type SW913 Advanced Web-to-Host Classroom Application Integration using IBM WebSphere HATS SW337 CICS AD support for Classroom SOAP and XML CI172 CICS Application Classroom Programming I CI181 CICS Application Classroom Programming II CI19 CICS Application Classroom Programming with Java SW336 CICS Web Enablement Classroom XC242 COBOL Programming Classroom Workshop RN110 COBOL with IBM Classroom Rational Developer for System z V8.0.3 CI71 Connecting CICS to Classroom WebSphere Application server via CICS Transaction Gateway SW737 Connecting the Self-study Enterprise SW758 EGL Generation of Self-study COBOL using WebSphere Developer for System z SW757 EGL and JSF Self-study Development using WebSphere Developer for System z SW509 EGL for z/OS Classroom Environments using WebSphere Developer for System z SW728 Enterprise Self-study Development with IBM WebSphere Developer for System z SW745 Fault Analyzer Self-study SW744 File Manager Self-study SW912 IBM WebSphere Host Classroom Access Transformation Services Introduction SW501 Intro to Web Services Classroom Development with IBM Rational Application Developer JA321 Introduction to Classroom Developing OO Applications with Java for Procedural Developers SW700 Introduction to EDI Self-study Concepts and Standards SW244 Introduction to Java Classroom using IBM Rational Application Developer WF311 Servlet and JSP Classroom Development with IBM Rational Application Developer SW502 Web Services Classroom Development with IBM Rational Application Developer
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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Specified operating environment
Display: A minimum of 1024 x 768 resolution using 256 colors. A higher resolution and color palette is recommended, such as 1280 x 1024.
Memory: 2 GB RAM minimum recommended; 3 GB RAM or more if you plan to install additional software onto the same Software Delivery Platform as Rational Developer for System z, such as the addition of Rational Team Concert, Rational Application Developer, Rational Software Architect, Rational Business Developer, or similar products. Then you should use the recommended memory requirement instead of the minimum memory requirement.
Processor: 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor. A dual or quad core is recommended.
Eclipse runtime: IBM Eclipse SDK - Juno V4.2.2 and future fix packs, modification levels, and their fix packs
Installation: Capilano Components ( IBM Installation Manager and IBM Packaging Utility) V18.104.22.168 and future fix packs
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensed function title Product group Product category IBM Rational Developer for System Rational Other Rational for z System z Tools
Program name PID Charge unit number description IBM Rational Developer for System z 5724-T07 Per Floating User Single Install IBM Rational Developer for System z 5724-T07 Per Authorized User
Charge metrics definitions
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
Floating User Single Install
Floating User Single Install is a unit of measure by which the Program can be licensed. A Floating User is a person who is accessing the Program at any particular point in time. An Install is an installed copy of the Program on a physical or virtual disk made available to be executed on a computer. The Program may be installed on any number of computers or servers, but if the Floating User simultaneously accesses more than one Install of the Program, the Floating User requires a separate entitlement for each such Install. Licensee must obtain separate entitlements for each Floating User simultaneously accessing the Program on each Install in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.
Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the Program or that is otherwise managed by the Program is considered a separate User of the Program and requires an entitlement as if that device were a person.
Passport Advantage program licenses
IBM Rational Developer for System z
Part description Part number RDz Per Authorized User for System z Annual SW S&S Rnwl E0DWPLL RDz Per Authorized User for System z Lic + SW S&S 12 Mo D0PZBLL RDz Per Authorized User for System z SW S&S Reinstate D0PZCLL 12 Mo RDz Per Floating User Single Inst for System z Annual E0DWQLL SW S&S Rnwl RDz Per Floating User Single Inst for System z Initl FT D0PZKLL Lic+S&S 12 Mo RDz Per Floating User Single Inst for System z Lic + SW D0PZELL S&S 12 Mo RDz Per Floating User Single Inst for System z SW S&S D0PZFLL Reinstate 12 Mo RDz Per Floating User Single Inst for System z Subsq FT E0DWSLL Lic+S&S 12 Mo
Passport Advantage trade-up licenses
IBM Rational Developer for System z
Precursor product Trade-up product Trade-up part number IBM Rational Developer for System z IBM Rational Developer for RDi RPG COBOL +MT JE FUSI D11PRLL i RPG & COBOL Tools TUF RPG COBOL Tools FUSI Trdup Lic + SW S&S 12 Mo Competitive User RDz Per AU for System z D0PZDLL tradeup from Competitor Trade Up Lic + SW S&S 12 Mo IBM Rational Developer for RDz Per FUSI for System z D0PZGLL System z trade up from RDz AU Trade Up Lic + SW S&S 12 Mo
Passport Advantage supply
Program name/description Part number RDz V9.0.1 IBM Rational Developer for System z V9.0.1 Multilingual BA17SML MP DVD Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance Media packs description Part offerings description number IBM Rational Developer for IBM Rational Developer for BA17SML System z per Authorized System z V9.0.1 User for System z Multilingual MP DVD Media Pack IBM Rational Developer for IBM Rational Developer for BA17SML System z per Floating User System z V9.0.1 Single Install for System Multilingual MP DVD Media z Pack
Withdrawal of previous Passport Advantage part numbers
Effective September 30, 2014, IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.
Withdrawn products Replacement products Part Product name Part Product name Availability number number date 5724-S50 IBM Rational Business Developer V7.5.1 BT05VML Ratl Business BT0IIML IBM Rational 07/05/13 Developer Windows Business Developer 2000,Windows Vista V9.0 ML MP MEDIA Business,SUSE Linux Pack Ent BT05UML Ratl Business BT0IIML IBM Rational 07/05/13 Developer V7.5 ML Business Developer MP Media Pack V9.0 ML MP Media Pack 5724-T07 IBM Rational Developer for System z V7.6.2 BT0CMEN IBM RDz UT V7.6.2 BT0DMML IBM Rational 12/10/10 System z Software Developer for z UT Distribution Media V8.0.1 Software Pack Distribution Media Pack BT0CFEN IBM Rational BT0DHML IBM Rational 12/10/10 Developer for Developer for z UT System z UT V8.0.1-One Hardware V7.6.2-1 Hardware Key Media Pack Key Media Pack BT0CHEN IBM Rational BT0DJML IBM Rational 12/10/10 Developer for Developer for z UT System z UT V8.0.1-Ten Hardware V7.6.2-10 Hardware Key Media Pack Key Media Pack BT0CIEN IBM Rational BT0DKML IBM Rational 12/10/10 Developer for Developer for z UT System z UT V8.0.1-Twenty-five V7.6.2-25 Hardware Hardware Key Media Key Media Pack Pack BT0CGEN IBM Rational BT0DIML IBM Rational 12/10/10 Developer for Developer for z UT System z UT V8.0.1-Five V7.6.2-5 Hardware Hardware Key Media Key Media Pack Pack 5724-T07 IBM Rational Developer for System z V7.6.0 BT09PML IBM Rational NONE Developer for System z V7.6 Multilingual (Server) BT09MML IBM Rational BT0G0ML IBM RATIONAL 10/14/11 Developer for DEVELOPER FOR System z with EGL SYSTEM Z WITH EGL V7.6 Multilingual V8.0.3 MEDIA PACK (Core) BT09QML IBM Rational BT0G0ML IBM RATIONAL 10/14/11 Developer for DEVELOPER FOR System z with EGL SYSTEM Z WITH EGL V7.6 Multilingual V8.0.3 MEDIA PACK (Optional) BT09NML IBM Rational BT0G1ML IBM RATIONAL 10/14/11 Developer for DEVELOPER FOR System z with Java SYSTEM Z WITH JAVA V7.6 Multilingual V8.0.3 MEDIA PACK (Core) BT09RML IBM Rational BT0G1ML IBM RATIONAL 10/14/11 Developer for DEVELOPER FOR System z with Java SYSTEM Z WITH JAVA V7.6 Multilingual V8.0.3 MEDIA PACK (Optional)
Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number(s)
Program name Program Form number number IBM Rational Developer for System z 5724-T07 L-DCWN-9CBK3B
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
Volume orders (IVO)
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i® Software Maintenance applies
Educational allowance available
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.
More accurate reporting
Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus, Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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Note: Shipments will begin after the planned availability date.
Rational Team Concert, IMS, MVS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
Rational, System z, IBM, CICS, DB2, z/OS, WebSphere, System x, CICS Explorer, Passport Advantage, Express, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
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