OI feedback

IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Netcool/Impact V6.1.1 can help business and operations personnel understand the complex relationships between business services and supporting technology

IBM United States Software Announcement 213-068
March 5, 2013

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

(Corrected on June 25, 2013)

Information updated in the Pricing examples section.

Top rule
At a glance
Bottom rule

IBM® Tivoli® Business Service Management V6.1.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1.1 introduce the following new features and functions:

IBM Tivoli Netcool/Impact V6.1.1 introduces the following new features and functions:

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


Back to topBack to top
 
Top rule
Overview
Bottom rule

Building on previous releases, IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1.1 add new features and functions:

Building on previous releases, IBM Tivoli Netcool/Impact V6.1.1 adds the following new features and functions:



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

For details, refer to the Hardware and software requirements section.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule



Back to topBack to top
 
Top rule
Description
Bottom rule

IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1.1 illustrate very clearly one of the ways that IBM Tivoli solutions can help you achieve enhanced visibility, control, and automation. Consider that visibility in this context means, essentially, seeing the business - how well or badly the infrastructure is delivering on business objectives. Tivoli Business Service Manager not only delivers visibility of this kind, but also, thanks to extensive cross-solution integration capabilities, can inform the other two areas - enhanced control and automation - in the ways to help your organization achieve a superior overall outcome.

Important new key features for V6.1.1:

IBM Tivoli Netcool/Impact V6.1.1

IBM Tivoli Netcool/Impact provides a flexible, dynamic, common platform for real-time data access that can more easily circumvent traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, visualize, and perform a wide range of automated actions.

Key new features of IBM Tivoli Netcool/impact V6.1.1:



Back to topBack to top
 
Top rule
Program number
Bottom rule

 
Program          Program
number    VRM    name

5724-C51  6.1.1  IBM Tivoli Business Service Manager
5725-C55  6.1.1  IBM Tivoli Business Service Manager for the Enterprise
5724-S43  6.1.1  IBM Tivoli Netcool/Impact 


Back to topBack to top
 
Top rule
Education support
Bottom rule

Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


Back to topBack to top
 
Top rule
Publications
Bottom rule

No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware and software requirements

Hardware and software requirements for IBM Tivoli Business Service Manager V6.1.1 or IBM Tivoli Business Service Manager for the Enterprise V6.1.1 are available at

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.itbsm.doc/w elcome.htm

Hardware and software requirements for Tivoli Netcool/Impact V6.1.1 are available at

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.tivoli.tabsmimpact .doc/welcome.htm

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Business Service Manager V6.1.1 is distributed with:

IBM Tivoli Business Service Manager for the Enterprise V6.1.1 is distributed with:

IBM Tivoli Netcool/Impact V6.1.1 is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Business Service Manager V6.1.1, IBM Tivoli Business Service Manager for the Enterprise V6.1.1, and Tivoli Netcool/Impact V6.1.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top
 
Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


Back to topBack to top
 
Top rule
Licensing metric definitions and pricing examples
Bottom rule

Licensing metric definitions

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the table below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Pricing examples

Pricing example for IBM Tivoli Business Service Manager

IBM Tivoli Business Service Manager is priced per install and per tier RVU. Each physical site is considered a single install of Tivoli Business Services Manager.

Base per install - per physical site, production, hot standby, nonproduction are each considered a single install. The number of base per install components required are the same regardless of how many components of the bundle are being licensed.

RVU per tier is described below. Volume scaling is applied to tiers as indicated below per specific Volume Unit Exhibit (VUE). A Tier 1 is an Element Device that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, servers, routers, and switches.

A Tier 2 is an Element Management System (EMS) instance of an Element Management System provided by a non-IBM software vendor or network equipment provider that provides unified fault configuration accounting performance or security management of one or more physical devices. Other resources counted at the EMS Tier include IBM Tivoli Monitoring restricted to the forwarding of situation events relating only to performance data (broader usage of Tivoli Monitoring requires Device pricing), and Microsoft™ Systems Center Operations Manager (SCOM).

RVU conversion table

Customer's environment consists of 3,000 Tier 1 devices and 20 Tier 2 devices as outlined in the metric descriptions above. The customer will need to entitle their 3,000 Tier 1 devices and their 20 Tier 2 devices.

Chargeable        Quantity in         Net RVUs
component         customer            required to
metric            environment         order

Tier 1 devices    3,000               1,499*
Tier 2 devices       20                  19**

* Using VUE128, customer requires 1,499 RVUs to entitle their 3,000 Tier 1 devices. The quantity to order is 1,499 Resource Value Units. The first 10 are at a factor of 1.0, the next 90 at a factor of .9, the next 150 at a factor of .8, the next 250 at a factor of .65, and the final 2,500 at a factor of .45.

** Using VUE128, customer requires 19 Resource Value Units to entitle their 20 Tier 2 devices. The quantity to order is 19 Resource Value Units. The first 10 at a factor of 1.0 and the next 10 at a factor of .9.

Pricing example for IBM Tivoli Business Service Manager for the Enterprise

General charge terms

Resources counted for the purpose of calculating RVUs are based on devices and are organized into tiers.

Table VUE133 is used to calculate RVUs for all 3 Tiers.

Tier 1 - A Tier 1 is an Element Device that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, servers, routers and switches.

Tier 2 - A Tier 2 is an Element Management System (EMS) instance of an Element Management System provided by a non-IBM software vendor or network equipment provider that provides unified fault configuration accounting performance and/or security management of one or more physical devices. Other resources counted at the EMS Tier include IBM Tivoli Monitoring restricted to the forwarding of situation events relating only to performance data (broader usage of Tivoli Monitoring requires Device pricing), and Microsoft SCOM.

Tier 3

Tier 3 required RVUs is based on the total number of MSUs managed by IBM Tivoli Business Service Manager for the Enterprise. For the purpose of RVU calculation, the required number of RVUs are calculated on the full machine based MSU capacity of the machines IBM Tivoli Business Service Manager for the Enterprise is managing. An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or System z® software runs. MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs). For more information on mainframe MSU rated capacity, refer to The IBM System z Machines Exhibit (Z125-3901) or this web page

http://www-03.ibm.com/systems/z/resources/swprice/reference/exhibits/hardware.html

RVU conversion table

Pricing example for IBM Tivoli Netcool/Impact

IBM Tivoli Netcool/Impact is priced per install. Each Tivoli Netcool/Impact application instance is considered a single install of Tivoli Netcool/Impact. It is also priced by tier by the amount of each type of technology that each Tivoli Netcool/Impact install (application instances) uses. The number of RVUs required per tier is defined below. Volume scaling is applied to each tier as indicated below per specific Volume Unit Exhibit (VUE).

Tier 1 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

IBM DB2®
Informix®
Microsoft SQL server
ODBC
Oracle
PostgresSQL
Sybase
MySQL
Flat files
XML destinations
LDAP
TCP/IP Socket

Tier 1 (VUE C) third-party IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

Tier 2 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

Tier 3 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

Tier 3 (VUE C) third-party IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (application instances) any of each of the following technologies is used with:

RVU conversion table

Example 1a

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over two application instances across four processors (multiprocessor capable) on two servers and each appliance instance interfaces with Oracle, LDAP, and DB2 databases. You calculate two Tivoli Netcool/Impact application instances connecting to three Tier 1 databases each equals six DSA Tier 1 connections.

Impact DSA Tier 1    Quantity in                Net Resource
                     customer       Installs    Value Units
                     environment    required    required

Impact Installs      2              2
Impact Tier 1        6                          6

Example 1b

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over three application instances across six processors (multiprocessor capable) on three servers and each application instance interfaces to Oracle databases, LDAP systems, TCP/IP Sockets, and XML.

You calculate three Tivoli Netcool/Impact application instances interfacing to four Tier 1 databases each equals 12 DSA Tier 1 connections.

Impact DSA Tier 1    Quantity in                Net Resource
                     customer       Installs    Value Units
                     environment    required    required

Impact Installs       3              3
Impact Tier 1        12                         10


Back to topBack to top
 
Top rule
Ordering information
Bottom rule

Product group: Tivoli
Product Identifier Description (PID)
IBM Tivoli Business Service Manager (5724-C51)
IBM Tivoli Business Service Manager for the Enterprise (5725-C55)
IBM Tivoli Netcool/Impact (5724-S43)
Product category: Business Service

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description                                   Part number

IBM Tivoli Business Service Manager V6.1.1 - Base        BJ12ZML
 Multiplatform Multilingual
IBM Tivoli Business Service Manager for the              BJ130ML
Enterprise V6.1.1 - Base Multiplatform Multilingual
Tivoli Netcool/Impact V6.1.1 - Base Multiplatform        BP01JML
 Multilingual

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the the common anniversary date for twelve full months of SW S&S.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Business Service Manager V6.1.1 (5724-C51)

Description                                                   Part number

IBM Tivoli Business Service Manager Base Install(s)
 License + SW Subscription & Support 12 Months                D612ILL
 SW Subscription & Support Renewal                            E03TVLL
 SW Subscription & Support Reinstatement 12 Months            D612JLL
IBM Tivoli Business Service Manager Base  Tier 1 Resource Value Unit
 License + SW Subscription & Support 12 Months                D04YNLL
 SW Subscription & Support Renewal                            E05BKLL
 SW Subscription & Support Reinstatement 12 Months            D04YPLL
IBM Tivoli Business Service Manager Base Tier 2 Resource Value Unit
 License + SW Subscription & Support 12 Months                D612MLL
 SW Subscription & Support Renewal                            E03TXLL
 SW Subscription & Support Reinstatement 12 Months            D612NLL
 
IBM Tivoli Business Service Manager Base Install on System z
 License + SW Subscription & Support 12 Months                D03X0LL
 SW Subscription & Support Renewal                            E04QRLL
 SW Subscription & Support Reinstatement 12 Months            D03X1LL
 
IBM Tivoli Business Service Manager Tier 1 Resource Value Unit
on System z
 License + SW Subscription & Support 12 Months                D04YLLL
 SW Subscription & Support Renewal                            E05BJLL
 SW Subscription & Support Reinstatement 12 Months            D04YMLL
 
IBM Tivoli Business Service Manager Tier 2 Resource Value Unit
on System z
 License + SW Subscription & Support 12 Months                D04YQLL
 SW Subscription & Support Renewal                            E05BLLL
 SW Subscription & Support Reinstatement 12 Months            D04YRLL
 
IBM Tivoli Business Service Manager for the Enterprise V6.1.1 (5725-C55)
 
Base per install
                                                              Part
Description                                                   number

TBSM Enterprise Base Install
 License + SW Subscription & Support 12 Months                D0I04LL
 SW Subscription & Support Renewal                            E0BG7LL
 SW Subscription & Support Reinstatement 12 Months            D0I05LL
TBSM Enterprise Base Install for Linux™ on System z
 License + SW Subscription & Support 12 Months                D0I06LL
 SW Subscription & Support Renewal                            E0BG8LL
 SW Subscription & Support Reinstatement 12 Months            D0I07LL
TBSM Enterprise Tier 1 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I08LL
 SW Subscription & Support Renewal                            E0BG9LL
 SW Subscription & Support Reinstatement 12 Months            D0I09LL
 License + SW Subscription & Support 12 Months                D0I0ELL
 SW Subscription & Support Renewal                            E0BGELL
 SW Subscription & Support Reinstatement 12 Months            D0I0FLL
TBSM Enterprise Tier 2 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I0GLL
 SW Subscription & Support Renewal                            E0BGFLL
 SW Subscription & Support Reinstatement 12 Months            D0I0HLL
TBSM Enterprise Tier 2 RVU for Linux on System z
 License + SW Subscription & Support 12 Months                D0I0ILL
 SW Subscription & Support Renewal                            E0BGGLL
 SW Subscription & Support Reinstatement 12 Months            D0I0JLL
TBSM Enterprise Tier 3 Resource Value Unit
 License + SW Subscription & Support 12 Months                D0I0KLL
SW Subscription & Support Renewal                             E0BGHLL
 SW Subscription & Support Reinstatement 12 Months            D0I0LLL
TBSM Enterprise Tier 3 RVU for Linux on System z
 License + SW Subscription & Support 12 Months                D0I0MLL
 SW Subscription & Support Renewal                            E0BGILL
 SW Subscription & Support Reinstatement 12 Months            D0I0NLL
 
Tivoli Netcool/Impact V6.1.1 (5724-S43)
                                                              Part
Description                                                   number

IBM Netcool/Impact Base
  Install(s) License & SW Maintenance 12 Months               D612CLL
  Install(s) SW Maintenance Annual Renewal                    E03TSLL
  Install(s) SW Maintenance Reinstatement 12 Month            D612DLL
 
IBM Netcool/Impact Tier 1
  Resource Value Unit License & SW Maintenance 1              D612GLL
  Resource Value Unit SW Maintenance Annual Renewal           E03TULL
  Resource Value Unit SW Maintenance Reinstatement 12 Month   D612HLL
 
IBM Netcool/Impact Tier 2
  Resource Value Unit License & SW Maintenance                D6126LL
  Resource Value Unit SW Maintenance Annual Renewal           E03TPLL
  Resource Value Unit SW Maintenance Reinstatement            D6127LL
 
IBM Netcool/Impact Tier 3
  Resource Value Unit License & SW Maintenance                D612ALL
  Resource Value Unit SW Maintenance Annual Renewal           E03TRLL
  Resource Value Unit SW Maintenance Reinstatement            D612BLL
 
IBM Netcool/Impact Tier 1 3rd Pty
  Resource Value Unit License & SW Maintenance                D612ELL
  Resource Value Unit SW Maintenance Annual Renewal           E03TTLL
  Resource Value Unit SW Maintenance Reinstatement 12 Month   D612FLL
 
IBM Netcool/Impact Tier 3 3rd Pty
  Resource Value Unit License & SW Maintenance                D6128LL
  Resource Value Unit SW Maintenance Annual Renewal           E03TQLL
  Resource Value Unit SW Maintenance Reinstatement            D6129LL
 
Impact Install for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZJLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R5LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZLLL
Impact Tier 1 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZMLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R7LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZNLL
Impact Tier 2 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZXLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R9LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZYLL
Impact Tier 3 RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZZLL
  Resource Value Unit SW Maintenance Annual Renewal           E07RALL
  Resource Value Unit SW Maintenance Reinstatement            D0B00LL

Impact Tier 1 3rd Party RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0AZPLL
  Resource Value Unit SW Maintenance Annual Renewal           E07R8LL
  Resource Value Unit SW Maintenance Reinstatement            D0AZQLL
Impact Tier 3 3rd Party RVU for Linux on System z
  Resource Value Unit License & SW Maintenance                D0B01LL
  Resource Value Unit SW Maintenance Annual Renewal           E07RBLL
  Resource Value Unit SW Maintenance Reinstatement            D0B02LL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
Media pack description                                   Part number

IBM Tivoli Business Service Manager V6.1.1 - Base        BJ12ZML
 Multiplatform Multilingual
IBM Tivoli Business Service Manager for the              BJ130ML
Enterprise V6.1.1 - Base Multiplatform Multilingual
Tivoli Netcool/Impact V6.1.1 -Base Multiplatform         BP01JML
 Multilingual


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
License document name                     PID        License Information no.

IBM Tivoli Business Service Manager       5724-C51   L-NHON-92JLH3
IBM Tivoli Business Service Manager for   5725-C55   L-NHON-937N7G
 the Enterprise
IBM Tivoli Netcool/Impact                 5724-S43   L-NHON-957MSU

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



Back to topBack to top
 
Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


Back to topBack to top
 
Top rule
Prices
Bottom rule

Information on charges is available at

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

 
Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 

 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001
 

The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Jazz and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage, S/390, System z, DB2, Informix, Express, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Close [x]

Close [x]