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Multimedia Library for IBM Lotus Notes and Multimedia for IBM Connections V4.0 deliver software-specific, individual collections of video tutorials that show end users how to perform tasks

IBM United States Software Announcement 213-048
February 19, 2013

Table of contents
Overview Overview Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


Top rule
At a glance
Bottom rule

Multimedia Library for IBM® Lotus Notes® and Multimedia Library for IBM Connections V4.0:

  • Are affordable, enterprise-licensed solutions
  • Are available in one language at a lower price than the multilanguage package price
  • Help reduce skill-based support calls
  • Have individual tutorials that can be shared via email to prepare for a product rollout or upgrade
  • Include step-by-step text instructions
  • Can be embedded into the IBM Lotus Notes client or posted to an intranet

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.

Reference: YE001



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Top rule
Overview
Bottom rule

Multimedia Libraries are individual collections of video tutorials that show end users how to perform tasks when using IBM collaboration solutions and IBM Lotus® software. Previously offered in multiple language packages, Multimedia Library for IBM Lotus Notes and Multimedia Library for IBM Connections V4.0 are now offered in a lower priced, single-language deliverable format. Either collection can be accessed via server or delivered right to the desktop and is useful as an end-user training solution, supporting and guiding skills development, and the performance of software-related tasks.

Multimedia Library for IBM Lotus Notes contains 11 lessons, covering 1,100 topics, and Multimedia Library for IBM Connections V4.0 contains 8 lessons, covering 500 topics.

Multimedia Library for IBM Lotus Notes is available in the following languages:

  • English
  • French
  • Canadian French
  • Spanish
  • Latin American Spanish
  • Brazilian Portuguese
  • Italian
  • German
  • Japanese
  • Chinese Simplified
  • Chinese Traditional

Multimedia Library for IBM Connections V4.0 is only available in the following languages:

  • English
  • French
  • Spanish
  • Italian
  • German

Benefits:

  • Embedded into Lotus Notes - Video clips can be embedded directly into Lotus Notes as a Help File or by using a simple plug-in. Companies can also post the libraries on their intranet.
  • Helps support software rollouts and change management - Individual clips can be compiled selectively and sent to employees via email to prepare for a product rollout or upgrade.
  • May help reduce help desk expenses - Employees have the skill development and task completion guidance they need on their desktops. Help desk staff can send email clips or point end users to the guidance they need.
  • Easy installation - Add to an intranet or embed right into Lotus Notes making it effective for remote users.
  • Text transcription - Each video clip includes a step-by-step text transcription that can be printed for follow-up learning.
  • Simple administration and distribution - No need to identify, track, or report usage. One enterprise license is all that is needed for an entire company.
  • Consistent yet flexible - Organize the clips into a training plan for new users or for employees upgrading to a new version of software.


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Top rule
Planned availability date
Bottom rule

February 19, 2013: Electronic availability



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Top rule
Description
Bottom rule

Multimedia Library for IBM Lotus Notes and Multimedia Library for IBM Connections V4.0 features:

  • Provide comprehensive suites of end-user training tools in an enterprise package
  • Create an easy-to-implement solution to address the training needs for:
    • Administrative assistants
    • Mobile users
    • Managers
    • End users
    • Help desk staff
    • Technical support
  • Serve as useful offerings for enterprise customers. Training is delivered in electronic format with a digital goods site license, thus reducing printing and shipping costs.
  • Deliver training solutions that will help with successful change management, provide authorized product training, and may help reduce tech support costs.
  • Embed training right into the IBM Lotus Notes client.

Multimedia Library for IBM Lotus Notes and Multimedia Library for IBM Connections V4.0 benefits:

  • Packaged offering delivered with an enterprise license
  • Consistent, high quality training tools and content
  • Flexible delivery options
  • Customization capabilities since source files for the learning content materials are included
  • Easy access and distribution so that per user license entitles each user access to all materials
  • Minimal administration and tracking
  • Potential to reduce tech support costs since students can learn at their desktop
  • Help ensure successful Lotus Notes or IBM Connections V4.0 rollouts and change management
  • Simple purchasing model makes it easy to administer one purchase order for the entire enterprise


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Program number
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Program    VRM                          Program name
number
 
5725-G62   1.0.0                        Multimedia Library for IBM
                                         Connections
5725-E57   1.0.0                        Multimedia Library for
                                         Lotus Notes


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Top rule
Publications
Bottom rule

No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage® . It is not available as shrinkwrap.

Product information 

Licensed function title             Product group   Product
                                                    category
 
Multimedia Library for Lotus        Domino/Notes    IBM Multimedia
 Connections                         Servers         Library
Multimedia Library for Lotus        Domino/Notes    IBM Multimedia
 Connections 4                       Servers         Library
Multimedia Library for Lotus Notes  Domino/Notes    IBM Multimedia
                                     Servers         Library
Multimedia Library for Lotus Notes  Domino/Notes    IBM Multimedia
 Single Language Option              Servers         Library

Program name                          PID        Charge unit
                                      number     description
 
Multimedia Library for Lotus          5725-G62   Per Up to 5,000
 Connections                                      Users
Multimedia Library for Lotus          5725-G62   Per Up to 25,000
 Connections                                      Users
Multimedia Library for Lotus          5725-G62   Per Up to 75,000
 Connections                                      Users
Multimedia Library for Lotus          5725-G62   Per Unlimited
 Connections                                      Users
Multimedia Library for Lotus          5725-G62   Per Up to 25,000
 Connections 4                                    Users
Multimedia Library for Lotus          5725-G62   Per Unlimited
 Connections 4                                    Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 5,000
                                                  Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 75,000
                                                  Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 25,000
                                                  Users
Multimedia Library for Lotus Notes    5725-E57   Per Unlimited
                                                  Users
Multimedia Library for Lotus Notes    5725-E57   Per Unlimited
 Single Language Option                           Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 75,000
 Single Language Option                           Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 25,000
 Single Language Option                           Users
Multimedia Library for Lotus Notes    5725-E57   Per Up to 5,000
 Single Language Option                           Users

Charge metrics definitions

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Passport Advantage program licenses

Multimedia Library for IBM Connections 

Part description                                         Part
                                                         number
 
Multimedia Library for Lotus Connections 4
Multimedia Library for Conn Per Unlimited Users 3rd      D0WK5LL
 party offering 
Multimedia Library for Conn Per Up to 25,000 Users 3rd   D0WK4LL
 party offering

Multimedia Library for IBM Connections 

Part description                                         Part
                                                         number
 
Multimedia Library for Lotus Connections
Multimedia Library for Lotus Per Unlimited Users 3rd     D0P8SLL
 party offering 
Multimedia Library for Lotus Per Up to 25,000 Users 3rd  D0P8JLL
 party offering 
Multimedia Library for Lotus Per Up to 5,000 Users 3rd   D0P8ILL
 party offering 
Multimedia Library for Lotus Per Up to 75,000 Users 3rd  D0P8KLL
 party offering

Multimedia Library for Lotus Notes 

Part description                                         Part
                                                         number
 
Multimedia Library for Lotus Notes Single Language
 Option
Multimedia Library for Lotus Per Unlimited Users 3rd     D0WK3LL
 party offering 
Multimedia Library for Lotus Per Up to 25,000 Users 3rd  D0WK1LL
 party offering 
Multimedia Library for Lotus Per Up to 5,000 Users 3rd   D0WK0LL
 party offering 
Multimedia Library for Lotus Per Up to 75,000 Users 3rd  D0WK2LL
 party offering

Multimedia Library for Lotus Notes 

Part description                                         Part
                                                         number
 
Multimedia Library for Lotus Notes
Multimedia Library for Lotus Notes Unlimited Users 3rd   D0LJ1LL
 party offering
Multimedia Library for Lotus Notes Up to 25,000 Users    D0LIZLL
 3rd party offering
Multimedia Library for Lotus Notes Up to 5,000 Users     D0LJ2LL
 3rd party offering
Multimedia Library for Lotus Notes Up to 75,000 Users    D0LJ0LL
 3rd party offering


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Top rule
Terms and conditions
Bottom rule

The terms and conditions for Multimedia Library for Lotus software as previously announced in Software Announcement 212-209, dated June 05, 2012 , are unchanged.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime

The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security

The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting

Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support

Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

The charges are unchanged by this announcement.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Lotus Notes, Lotus, Passport Advantage, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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