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IBM Software Support Services - Support Line for Linux with Linux subscription support via USA citizens is now available

IBM United States Services Announcement 614-007
April 15, 2014

Table of contents
OverviewOverviewDescriptionDescription
Key prerequisitesKey prerequisitesPricesPrices
Planned availability datePlanned availability date 

 

Corrected on April 23, 2014

Updated text in the Overview, At a Glance, and Description sections.



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At a glance
Bottom rule

Open Source Linux™ clients that require all IBM-delivered support be provided by US citizens can now receive that level of security.



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Overview
Bottom rule

Open Source Linux clients that require all IBM® support be provided by US citizens can now receive that level of support. Clients that take advantage of this service will be assured that when they place a call to IBM for service, the IBM remote technical support they receive will be provided by only USA citizens resident within the continental United States.



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Key prerequisites
Bottom rule

6948-B71 - IBM Software Support Services - Support Line for Linux with Linux subscription



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Planned availability date
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April 15, 2014



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Description
Bottom rule

IBM US Citizen software support enables Federal government agencies to adhere to legal requirements for US citizen support. This is accomplished by ensuring all local and remote IBM service personnel are US citizens, working on US soil.



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Business Partner information
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If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 614-007


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Prices
Bottom rule

For pricing information, contact your IBM representative or IBM Business Partner.

Trademarks

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

IBM and PartnerWorld are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only.Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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