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IBM Intelligent Transportation V1.5 enhances traffic awareness and prediction and introduces near real-time vehicle visualization, schedule analytics, and arrival prediction capabilities

IBM United States Software Announcement 213-057
March 5, 2013

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices


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At a glance
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This release offers capabilities for traffic and transit operations management to significantly contribute to improving transportation operational effectiveness and the commuter experience by helping to proactively manage traffic conditions and as well as transit schedule deviations. The following enhancements, new functions or changes are introduced:



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Overview
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The IBM® Intelligent Transportation family of solutions addresses the needs of customers who manage transportation business operations that include traffic and transit management. Intelligent Transportation V1.5 offers capabilities for the management of traffic operations in order to help reduce traffic congestion, improve incident response and traffic flow, and proactively manage traffic conditions to enhance the travel experience for commuters. It also introduces capabilities for the management of transit operations, which will help to provide current situational awareness of the operations, identify and correct events and performance issues and proactively manage schedule deviations. This will also contribute significantly to improve the commuter experience.

The Intelligent Transportation V1.5 is also designed to be an ideal platform for building transportation management center solutions by leveraging a documented programming model to build integrations with data capture solutions and device control applications in the transportation domain. Further, it offers predictive analytics functionality which in addition to helping traffic and transit operation roles, also enhances the ability of multi-modal travel planning applications to deliver more accurate information to citizens.

Intelligent Transportation V1.5 is a product that is offered as several separately chargeable components. The base component is Intelligent Operations for Transportation that is available as three separate chargeable components (CCs) with their own distinct part numbers as described below:

Intelligent Transportation V1.5 also introduces an additional use case and thus new component called Intelligent Transit Analytics which offers the transit operations associated value.

Intelligent Operations for Transportation is a prerequisite for Intelligent Transit Analytics. Intelligent Operations for Transportation must be purchased and installed prior to the installation of Intelligent Transit Analytics.

For information on the Intelligent Transportation Software as a Service (SaaS) on IBM SmartCloud™ offering, refer to Software Announcement 213-055, dated March 5, 2013.



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Key prerequisites
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The Intelligent Operations for Transportation V1.5 components will include Intelligent Operations Center V1.5 as a bundled software license eliminating the need to purchase it separately. However, the Intelligent Operations Center component must be installed separately prior to the installation of Intelligent Operations for Transportation components. If the optionally installable Traffic Prediction feature of Intelligent Operations for Transportation or the Intelligent Transit Analytics component is installed, the application server of Intelligent Operations Center must be configured with 32 GB of memory and the Database Server of Intelligent Operations Center must be configured with 24 GB of memory.

In addition:

Intelligent Transit Analytics bundles InfoSphere® streams. It must be installed separately as a pre-requisite before Intelligent Transit Analytics is installed.



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Planned availability date
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Description
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By integrating and aggregating data from across geographic locations, sub-networks and a variety of data and device types, the Intelligent Transportation V1.5 can help provide situational awareness and critical insights to enhance operational role effectiveness. It also turns data collected into valuable insights by supporting advanced transportation domain analytics value on top.

Intelligent Transportation V1.5 helps offer intelligence and insight, system-wide information integration, and improved citizen experience. It provides centralized management of traffic operations, traffic event information, and predictive analytics using data that is collected across geographic locations. By integrating and aggregating traffic condition and event data from systems and their variety of capture devices, and by supporting analytics value on top of that data, Intelligent Transportation V1.5 can help provide situational awareness and critical insights to enhance the operational effectiveness of traffic operations.

The foundation of Intelligent Transportation is its Intelligent Operations for Transportation. This component supports the transportation information model on top of which additional analytics and end-user value can be built. It also supports the basic platform for visualization and analysis of historical data patterns.

Intelligent Transportation is designed to:

Intelligent Transportation V1.5 is a product that is offered as several separately chargeable components. The base component is IBM Intelligent Operations for Transportation, which is available as three separate CCs with their own distinct part numbers:

Intelligent Transportation V1.5 also introduces a sub-domain new use case focused component called Intelligent Transit Analytics that offers all the transit operations associated value.

Intelligent Operations for Transportation is a prerequisite for IBM Intelligent Transit Analytics. Intelligent Operations for Transportation must be purchased and installed prior to the installation of Intelligent Transit Analytics.

Premium Users

Premium Users are those who interact with the advanced functions of the software program (but not limited to), implement business process changes, set rules and thresholds, define metrics and hierarchies. They have access to all administrative and advanced functions (refer to the following table). The Premium User contains the code (via media pack) and therefore clients must purchase at least one Premium User before they can use Standard Users or the Transit Analytics component.

Standard Users

Standard Users are those who do not need advanced capability access to all of the functions of the software program and thus do not have administrative access (administrative personnel need to ensure that these restrictions are in place for Standard Users per the license terms of the software). They are limited to certain functions (refer to the following table). Clients must purchase at least one Premium User before they can use Standard Users.

Developer Users

Developer Users are those who have all of the privileges and access of the Premium User (refer to the following table) but are limited to using the product in non-production environments. Developer Users come with a media pack and do not need to have Premium User as a prerequisite.

User definition table

Capability                           Premium  Standard  Developer
                                     user     user      user
 
Visualization                        Y         Y        Y
 
Workflows - SOPs
Creating                             Y                  Y
Modifying                            Y                  Y
Tracking                             Y         Y        Y
Collaboration (All use cases)        Y         Y        Y
 
Submit Service Req Alerts and Events
Create new - Modify                  Y         Y        Y
Create thresholds                    Y                  Y
Modify events                        Y                  Y
Escalate-close incidents             Y         Y        Y
 
Analytics & Optimization
Create & Modify correlation rules    Y                  Y
Run Analytic modules                 Y                  Y
 
Key Performance Indicators
Creation                             Y                  Y
Modification                         Y                  Y
Tracking                             Y          Y       Y
   
Geographical Information System
Updating configuration-layers        Y                  Y
Reports creation custom              Y          Y       Y
 
Administrative functions
User Configuration                   Y          Y       Y
User interface changes               Y                  Y
Add-remove pages                     Y                  Y
Update Semantic Model                Y                  Y
User - Role Management               Y                  Y 

To learn more about Intelligent Transportation, go to

http://www.ibm.com/software/industry/intelligent-transportation/

To learn more about all of IBM Smarter City Solutions, go to

http://www.ibm.com/smartercities

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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For additional information about the Intelligent Transportation offering, refer to Software Announcement 212-158, dated May 22, 2012.



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Program number
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Program                Program
number        VRM      name
 
5725-D70      1.5.0    IBM Intelligent Transportation 


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Education support
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The IBM Software Training team offers a portfolio of education services to help customers and IBM Business Partners successfully deploy the IBM Intelligent Transportation offering to achieve the maximum benefit. Education is a key component to ensuring software success.

IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers cemented with expert instructors and flexible time and cost-saving training options.

The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully-functional versions of the software to round out your training experience.

Several training options are available, that include instructor-led classroom offerings, virtual (online) classes, and self-paced training that lets you train from your office. For course descriptions, locations, and availability dates, visit

http://www.ibm.com/training/

Select "Training search - global" and search for "Intelligent Transportation" or call 800-IBMTEACH (800-426-8322).



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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A Quick Start Guide is shipped with this product.

No other printed publications are shipped with this product.

The IBM Intelligent Transportation Information Center provides Intelligent Transportation product documentation. The Intelligent Transportation Information Center is available at

http://pic.dhe.ibm.com/infocenter/cities/v1r5m0/index.jsp

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

Intelligent Transportation includes and requires an Intelligent Operations Center and operates within the server environment provided by Intelligent Operations Center. Each Intelligent Operations Center server must meet minimum hardware requirements. Each server must have an x86 64-bit processor including one of the following:

The base deployment of the Intelligent Operations for Transportation component into the Intelligent Operations Center servers require the processors, memory, and hard disk space as follows:

                        Number of
Server                  processors  Memory   Hard disk
 
Application server      4           24 GB    150 GB
Event server            4           16 GB    150 GB
Database server         4           16 GB    150 GB
Management server       4           24 GB    150 GB
Installation server     1            4 GB    150 GB

If the optionally installable feature of Intelligent Operations for Transportation, Traffic Prediction, is deployed, the server requirements for the application server and the database server are increased to the following size:

                        Number of
Server                  processors  Memory   Hard disk
 
Application server      4           32 GB    230 GB
Database server         4           24 GB    230 GB

The requirements for the event server, the management server and the Installation Server remain the same as for the base installation of Intelligent Operations for Transportation.

The deployment of the Intelligent Transit Analytics component into the Intelligent Operations for Transportation environment requires an additional server for the InfoSphere Streams product. The processors, memory, and hard disk space required are as follows:

                       Number of
Server                 processors  Memory   Hard disk
 
Application server      4          32 GB    230 GB
Event server            4          16 GB    150 GB
Database server         4          24 GB    230 GB
Management server       4          24 GB    150 GB
Streams server          4          24 GB    150 GB
Installation server     1           4 GB    150 GB
 

The hard disk requirements listed previously are permanent requirements. An additional 100 GB of storage per server is required for installation of the product. The temporary install files can be deleted once the installation completes.

These sizings are for energy efficiency and ease of management in an extended environment with x86 servers (such as IBM BladeCenter® H with IBM blades that use Intel Xeon™ EP and EX processors), storage, and associated networking components.

For the latest updates to Intelligent Transportation V1.5, visit

http://www.ibm.com/support/docview.wss?uid=swg27036222
Software requirements

The minimum software requirement for each server is 64-bit Red Hat Enterprise Linux™ 5 Update 5 on Intel or AMD platforms.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

User group requirements

This announcement satisfies or partially satisfies requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Packaging

Intelligent Transportation V1.5

Intelligent Operations for Transportation Premium User V1.5 contents:

Intelligent Transit Analytics V1.5 contents:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Intelligent Transportation V1.5 uses the security and auditability features of the host hardware and software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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Product group: Supply Chain Management
  Product Identifier Description (PID)
  IBM Intelligent Transportation V1.5 5725-D70
 
Product category: Industry Solutions
Charge metric
                              Part number or
Program name                  PID number           Charge metric

IBM Intelligent               5725-D70
Transportation
 
IBM Intelligent Operations                         Per Concurrent User
for Transportation
Premium User
 
IBM Intelligent Operations                         Per Concurrent User
for Transportation
Standard User
 
IBM Intelligent Operations                         Per Authorized User
Operations for Transportation
Developer User
 
IBM Intelligent Transit Analytics                  Per Resource Value Unit 

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes

Passport Advantage for Intelligent Transportation (5725-D70) license part numbers

                                                     Part
Program name and description                         number
 
IBM Intelligent Operations for                       D0YQWLL
Transportation Standard User per
Concurrent User LIC+S&S 12 MO 
 
IBM Intelligent Operations for                       E0H28LL
Transportation Standard User per
Concurrent User ANNUAL S&S RNWL 
 
IBM Intelligent Operations for                       D0YQXLL
Transportation Standard User per
Concurrent User S&S REINST 12 MO
 
IBM Intelligent Operations for                       D0YQYLL
Transportation Premium User per
Concurrent User LIC+S&S 12 MO 
 
IBM Intelligent Operations for                       E0H29LL
Transportation Premium User per
Concurrent User ANNUAL S&S RNWL
 
IBM Intelligent Operations for                       D0YQZLL
Transportation Premium User per
Concurrent User S&S REINST 12 MO
 
IBM Intelligent Operations for                       D0YR0LL
Transportation Developer User per
Authorized User LIC+S&S 12 MO 
 
IBM Intelligent Operations for                       E0H2ALL
Transportation Developer User per
Authorized User ANNUAL S&S RNWL 
 
IBM Intelligent Operations for                       D0YR1LL
Transportation Developer User per
Authorized User S&S REINST 12 MO 
 
IBM Intelligent Transit Analytics                    D0YR4LL
per Resource Value Unit LIC+S&S 12 MO 
 
IBM Intelligent Transit Analytics                    E0H2CLL
per Resource Value Unit ANNUAL S&S RNWL
 
IBM Intelligent Transit Analytics                    D0YR5LL
per Resource Value Unit S&S REINST 12 MO 

Passport Advantage supply

Passport Advantage for IBM Intelligent Transportation (5725-D70) media packs

                                                     Part
Program name and description                         number
 
IBM Intelligent Transit Analytics V1.5               AF0CZML
Linux Multilingual Media Pack 
 
IBM Intelligent Operations for Transportation        AF0D0ML
Premium User V1.5 Linux Multilingual
Media Pack

Resource Value Unit pricing

The pricing for Intelligent Transit Analytics is based on Resource Value Units (RVUs). RVU scaling is a step-tiered model. This means each quantity tier must be multiplied by the scaling factor for that tier, and the RVU quantities for each tier added together to calculate the total RVU quantity. RVU quantities must be calculated separately for each chargeable component, and any fractional RVU totals are rounded up to the next whole number.

The Resource for the purpose of RVU calculation is 50 Thousand Monthly Transportation Events. A "Transportation Event" is an operational data feed event provided to the program from any type of transportation related resource or item of value to be managed. Licensee must obtain sufficient entitlements to cover the total number of Transportation Events accessed or managed by the program in any calendar month.

RVU conversion table

From 1 to 100 Resources, 1.0 RVU per Resource
From 101 to 250 Resources, 100 RVUs plus 0.9 RVUs per Resource above 100
From 251 to 500 Resources, 235 RVUs plus 0.8 RVUs per Resource above 250
From 501 to 750 Resources, 435 RVUs plus 0.6 RVUs per Resource above 500
From 751 to 1,250 Resources, 585 RVUs plus 0.5 RVUs per Resource above 750
From 1,251 to 2,000 Resources, 835 RVUs plus 0.4 RVUs per Resource above 1,250
For more than 2,000 Resources, 1,135 RVUs plus 0.3 RVUs per Resource above 2,000

Your IBM representative can provide additional assistance in understanding the scaling process.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for IBM Traffic Information Hub are entitled to receive the corresponding refreshed media pack:

                                                 Part
Media pack description                           number

IBM Intelligent Transit Analytics V1.5           AF0CZML
Linux Multilingual Media Pack 
 
IBM Intelligent Operations for Transportation    AF0D0ML
Premium User V1.5 Linux Multilingual
Media Pack 


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
                                          License
Product name                              Information ID

IBM Intelligent Operations for            L-LBAR-8Y53DG
  Transportation Premium User             
 
IBM Intelligent Operations for            L-LBAR-8Y53SJ  
  Transportation Standard User            
 
IBM Intelligent Operations for            L-LBAR-8Y543T
  Transportation Developer User           
 
IBM Intelligent Transit Analytics         L-LBAR-8ZBNUT 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other support

Passport Advantage

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Prices are not affected by this announcement.

For all local charges, contact your IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
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Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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