IBM XIV Storage System software version 11.2.0 includes space reclamation enhancements, performance improvements, and support for new hardware components for Model 214 and current Model 114IBM United States Software Announcement 213-017
February 5, 2013
|Table of contents|
|At a glance|
IBM® XIV® software version 11.2.0 for IBM XIV Storage System Gen3 delivers the following performance enhancements over previous models:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM XIV software version 11.2.0 for IBM XIV Storage System Gen3 enables performance increases of up to 5 times the iSCSI throughput with new 10GbE ports, up to 4.5 times performance boost for random database-like workloads with SSD read-caching (optional), and sequential read performance as high as 13.7 GB/s as compared to previous models. IBM XIV software version 11.2.0 also offers support for Windows Server 2012, including space reclamation, and enables drive rebuild times as fast as 26 minutes for a fully utilized 2 TB hard disk drive under heavy load.
IBM XIV software version 11.2.0 also supports new hardware components for Model 214:
IBM XIV software version 11.2.0 supports the current hardware components for Model 114.
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An order of a validly configured IBM XIV Storage System Gen3 Model 214 of machine type 2810 or 2812, or current Model 114 must occur at the same time as an initial IBM XIV Storage System software version 11.2.0 order.
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|Planned availability date|
March 7, 2013
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The XIV hardware and software relationship
IBM XIV Storage System Gen3 software enables the XIV modules act as a redundant grid of self-optimizing, self-healing storage. IBM XIV Storage System Gen3 software version 11.2.0 is available on machine type-models 2810-214, 2812-214, 2810-114, and 2812-114. There is a one-to-one relationship between the XIV Storage software feature 5639-YYB and the hardware ordered for machine type-models 2810-214, 2812-214, 2810-114, and 2812-114. IBM XIV Storage System Gen3 software is designed to make the XIV modules act as a redundant grid of storage.
Support for new hardware components for Model 214 include:
IBM XIV software version 11.2.0 supports the current hardware components for Model 114.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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IBM XIV Storage System software version 11.2.0 is the disk system operating software for Models 214 and 114 of machine types 2810 and 2812 for XIV Storage Systems Gen3. This software provides the functional capabilities of the XIV system, which is a proven, high-end storage system designed to address the growing storage demands of enterprise and government customers. The system is designed to provide consistent high performance, high reliability, and exceptional ease of management. In contrast to most traditional storage arrays, the XIV Storage System uses massive parallelism to allocate resources evenly to the benefit of all installed applications, and is designed to maintain high availability. The flexible XIV architecture is designed to reduce storage complexity. Simplified deployment, remarkable ease of management, high-density disk drives, and cost-free features result in excellent total cost of ownership for UNIX , Linux , Microsoft Windows , and other distributed server platforms.
IBM XIV Storage System Gen3 is a core product in the IBM Information Infrastructure. It is an ideal system for clients who need to ensure high performance and high capacity, as well as reduce backup intervals and costs associated with storage administration, without the need to manage multiple tiers of storage.
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For previous IBM XIV Storage System Gen3 software information refer to:
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Program Program number VRM name 5639-YYB 11.2.0 IBM XIV Storage System Gen3 software
Product identification number
Maintenance Maintenance Program PID number 1 year PID number 3 year PID number 5639-YYB 5639-XX1 5639-XX3 1-Yr Reg/Renewal 3-Yr Registration 5639-XX2 5639-XX4 1-Yr After License 3-Yr Renewal 5639-XX5 3-Yr After License Program Maintenance Maintenance Maintenance PID number 2 year PID number 4 year PID number 5 year PID number 5639-YYB 5639-XX9 5639-X12 5639-X11 2-Year Registration 4-Year Registration 5-Year Registration
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
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Product information is available via the Offering Information website
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Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center at
The following publications can be ordered from the IBM Publications Center:
Title Order number IBM XIV Storage System Product Overview GC27-3912 Operation Guide IBM XIV Storage System Planning Guide SC27-5412 IBM XIV Storage System Management Tools SC27-4230 IBM XIV Storage System Commands GC27-3914 Reference IBM XIV Storage System XCLI Guide GC27-3915 IBM XIV Storage System API Reference GC27-3916 IBM XIV Storage System Statement of GC27-2268 Limited Warranty - 17 Languages
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
The IBM XIV Storage System Gen3 software version 11.2.0 license requires one IBM XIV Storage System, 2810-214, 2812-214, 2810-114, or 2812-114 in any of the validly orderable configurations.
IBM XIV Storage System Gen3 software version 11.2.0 supports attachment in multiple host operating system environments.
For current supported software levels and related XIV interoperability, visit the XIV Support website
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Other IBM products that can be considered for implementation with the IBM XIV Storage System Gen3 include:
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
- Read about the Electronic Support portfolio of tools: http://ibm.com/electronicsupport
- Access the IBM Support Portal: http://ibm.com/support
- Access the online Service Request tool: http://ibm.com/support/servicerequest
Hardware planning considerations for IBM 2810-214 and 2812-214 systems, such as power boundary allocations and running environment, apply for IBM XIV Storage System Gen3 software version 11.2.0 installation readiness.
Review the XIV Installation and Planning Guide available at the IBM Information Center
IBM XIV Storage System Gen3 software version 11.2.0 will be preinstalled on the designated machine. Further updates of this code may be designated as customer installed or IBM installed. If designated as customer installed, the software installation responsibility will lie with the customer.
Direct customer support
A technical advisor will be assigned to the customer for the first year of installation. This resource will provide general customer assistance for escalation of customer satisfaction issues, but does not change the standard IBM support structure or agreements. This resource will be available at no-charge for the first year. However, optional additional years of this advanced support will incur a charge. For full details, please contact your XIV Sales Specialist.
For technical support or assistance, contact your IBM representative or visit
New order packaging
IBM XIV Storage System Gen3 software version 11.2.0 can be preinstalled on, or installed with, and shipped with the corequisite IBM 2810-214, 2812-214, 2810-114, or 2812-114 XIV Storage System.
License information documents for the XIV Storage System Gen3 software program ship with the new order.
The following documents will be shipped with each new IBM XIV Storage System Gen3 order as Hardcopy and on the XIV Documentation CD, as described below.
- Standard IBM IPLA Booklet - Z125-3301 (P/N 98Y2575) (No change from XIV 11.1.1). Needs to be provided as Hardcopy for XIV shipments to countries that don't honor Electronic Licensing. This license document should also be put in the Documentation CD.
- XIV Storage System software version 11.2.0 License Information - GA32-0931 (P/N 98Y3517 with back cover P/N and bar code). Needs to be provided as hardcopy for XIV shipments to countries that don't honor Electronic Licensing. This license document should also be put the XIV version 11.2.0 Documentation CD.
- IBM XIV Storage System software version 11.2.0 Notices and Information (no Doc Form ID) (P/N *** NEW *** to replace 98Y2566). Needs to be put on XIV version 11.2.0 Documentation CD.
- IBM XIV Storage System software version 11.2.0 Supplemental Notices and Information (no Doc Form ID) (P/N 98Y3518, no bar code): Needs P/N and bar code on back cover. Needs to be put on XIV Documentation CD.
Paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM XIV Storage System Gen3 software version 11.2.0.
Refer to the Hardware Announcements listed in the Reference information section for correlated hardware order features.
Selected publications are available for order via the IBM Publications Center. Refer to the Publications section.
Publications are in English.
Security, auditability, and control
IBM XIV Storage System Gen3 software version 11.2.0 uses the security and auditability features of the IBM XIV 2810-214, 2812-214, 2810-114, and 2812-114 Storage System hardware and IBM XIV 5639-YYB Storage System software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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Program name PID number Charge metric IBM XIV Storage System 5639-YYB per Storage Device software version 11.2.0
The billing features and pricing information for IBM XIV Storage System Gen3 software version 11.2.0 remain unchanged. For details, refer to
Order the program number, feature number, and quantity to extend coverage for your software licenses. Extending coverage for a total of two, three, four, or five years from the date of acquisition may be elected. For this option, select the charged registration feature quantity that meets your software maintenance needs from program number 5639-XX9, 5639-XX3, 5639-X12, or 5639-X11, respectively.
Software Maintenance Renewal
Prior to the anniversary of your original software maintenance registration, order Software Maintenance Renewal for continuing capacity usage. For one-year renewal, order from program number 5639-XX1. For three-year renewal, order from program number 5639-XX4. Renewals should be ordered approximately one month in advance of the anniversary expiration. Renewals cannot be aggregated (in a single order) into extended time periods other than 1 year or 3 years represented by the features below.
If maintenance has expired, specify the after license feature number. For one-year after license renewal, order from program number 5639-XX2. For three-year after license renewal, order from program number 5639-XX5.
Product deliverables are shipped only via CBPDO and ServerPac. These customized offerings are offered for Internet delivery in countries where ShopzSeries product ordering is available. Internet delivery reduces software delivery time and allows you to install software without the need to handle tapes. For more details on Internet delivery, refer to the Shopz help information at
You choose the delivery method when you order the software. IBM recommends Internet delivery. In addition to Internet and DVD, the supported tape delivery options include:
Most products can be ordered in ServerPac the month following their availability in CBPDO. z/OS® can be ordered via CBPDO and , ServerPac. at general availability. Many products will also be orderable in a Product ServerPac without also having to order the z/OS operating system or subsystem.
Shopz and CFSW will determine the eligibility based on product requisite checking. For more details on the Product ServerPac, visit the Help section on the Shopz website at
Production of software product orders will begin on the planned general availability date.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
S/390® and System z® IBM Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Note: Capacity on Demand orders have unique terms and conditions. Notably, full capacity must be ordered within the first year of ownership. Refer to the "Attachment for XIV Standby Capacity on Demand" agreement for full details.
Note: IBM XIV Storage System Gen3 software version 11.2.0 with 1 TB raw capacity per drive cannot be ordered as Capacity on Demand.
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
Yes. Contact your IBM representative.
Passport Advantage applies
The following Program Unique Terms apply. IBM installation of software as defined in these terms, supersedes customer installation and upgrade terms as defined in the IBM Agreement for Acquisition of Software Maintenance (Z125-6011).
This program is licensed for use with the IBM XIV Storage System with which the program was delivered and only to manage the capacity specified in the proof of entitlement document for that license. A separate license is required for each IBM XIV Storage System.
The following paragraphs titled Disabling device, Multiple component versions, and Source code apply to the use of the IBM XIV Storage System Software components. The term Program in these paragraphs shall mean the IBM XIV Storage System Software components.
Disabling device: The Program may include a disabling device that will prevent certain features from being used. You will not tamper with such disabling device or otherwise change the Program.
Multiple component versions: The media for the Program may include multiple versions of the same Program component, such as versions designed for different operating systems and versions translated into different languages. Each Proof of Entitlement for the Program authorizes You to use a single version of a Program component. You are not authorized to use multiple versions of the same Program component under the same Proof of Entitlement, even if multiple versions of a component are included on the media for the Program.
Source code: Some of the components of the Program may be provided in source code form. Notwithstanding anything to the contrary in this Agreement, support is only provided for the unmodified, binary code versions of these components included in the Program packaging, and not for the source code for these components or for any modifications of such components you may create.
Transferability: The Program is non-transferable between IBM XIV Storage Systems and is only to be used on the IBM XIV Storage System for which it was purchased. If the system is transferred to a new owner, the program license transfers with the system. However, Software Maintenance does not transfer, and a new maintenance agreement must be purchased by the new owner.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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The prices are unchanged by this announcement.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
For more financing information, visit
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, XIV, PartnerWorld, System Storage, z/OS, Passport Advantage, S/390, System z, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page