ProtecTIER Enterprise Edition and ProtecTIER Appliance Edition V3.3 support Network File System (NFS) interfaceIBM United States Software Announcement 213-007February 5, 2013
IBM® System Storage® ProtecTIER® Enterprise Edition and ProtecTIER Appliance Edition Version 3.3 software introduce the network file system (NFS) backup interface for customers with network attached storage (NAS) backup environments. For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).  Back to top
IBM System Storage ProtecTIER Enterprise Edition V3.3 and IBM System Storage ProtecTIER Appliance Edition V3.3 build on the functions available in ProtecTIER V3.2, and introduce the NFS backup interface. ProtecTIER V3.3 supports replication between a maximum of eight ProtecTIER systems using either the common information file system (CIFS) or NFS file system interface (FSI). Any one ProtecTIER FSI system is limited to a maximum of three target systems within the replication grid per replication policy. Supported replication grid configurations for ProtecTIER OpenStorage and ProtecTIER virtual tape library (VTL) systems are unchanged with ProtecTIER V3.3. ProtecTIER V3.3 also includes a fully automated, wizard-based ProtecTIER server code upgrade facility using the ProtecTIER Manager GUI designed to improve the code upgrade user experience. With the release of V3.3, software maintenance renewals for ProtecTIER can be automated through a services contract. Include feature 9000 on the software maintenance registration Product ID (PID) to indicate the desire to participate in this auto renewal process. IBM System Storage ProtecTIER Enterprise Edition V3.3 and IBM System Storage ProtecTIER Appliance Edition V3.3 are the follow-on products for ProtecTIER Enterprise Edition V3.2 and ProtecTIER Appliance Edition V3.2. Back to top
ProtecTIER Enterprise Edition requires IBM System Storage TS7650G Deduplication Gateway hardware. ProtecTIER Appliance Edition requires IBM System Storage TS7650 ProtecTIER Deduplication Appliance hardware. Only backup data passed to ProtecTIER from NetBackup is eligible to utilize the optional OpenStorage interface. The FSI interface in ProtecTIER Enterprise Edition V3.3 is only supported on the TS7650G Gateway model DD5. The FSI interface in ProtecTIER Appliance Edition V3.3 is only supported on TS7650 Appliance model AP1 systems that were previously installed with the CIFS FSI option. Back to top
February 5, 2013 Back to top
ProtecTIER Enterprise Edition V3.3 introduces FSI-NFS support for NAS backup environments. The ProtecTIER FSI interface is intended to be used for backup and restore of data sets using a backup application. Use of the ProtecTIER FSI interface for primary storage is not supported at this time. ProtecTIER Enterprise Edition V3.3 FSI-NFS support requires TS7650G Model DD5. ProtecTIER FSI support must be installed on the initial system order. Field conversions of existing VTL or OpenStorage systems to utilize the FSI function are not supported. ProtecTIER systems may also be configured as a VTL system or as an OpenStorage interface system. At this time, a ProtecTIER system may only function as a VTL system, an OpenStorage interface system, or an FSI system; it cannot function as a combination of any two or three of these system types. ProtecTIER Replication for FSI systems is supported between up to eight ProtecTIER FSI systems. However, any single ProtecTIER FSI system may only replicate to a maximum of three other ProtecTIER FSI systems within the replication topology. An Enterprise Edition FSI-NFS system will support scalability up to:
Existing TS7650G gateway systems may upgrade to ProtecTIER Enterprise Edition V3.3. Existing TS7650 appliance systems may update to ProtecTIER Appliance Edition V3.3. Upgraded systems must continue to be used as the same system type, FSI, VTL or OpenStorage, as previously configured. IBM System Storage ProtecTIER Enterprise Edition V3.3 and IBM System Storage ProtecTIER Appliance Edition V3.3 replace ProtecTIER Enterprise Edition V3.2 and ProtecTIER Appliance Edition V3.2. For other attributes of these ProtecTIER offerings, refer to IBM System Storage ProtecTIER Appliance and Enterprise Edition V3.2 Software Announcement 212-196, dated June 04, 2012 . Auto renewal registration of software maintenance Software maintenance renewals in the AAS ordering system for ProtecTIER Enterprise 5639-PTA and ProtecTIER Appliance Edition 5639-PTB software is available through an IBM team who can manage the renewals under a services contract, and provide customers with a common anniversary date for software maintenance renewals and help keep customers current on software maintenance. Selecting feature code 9000 with the software maintenance registration ordered with 5639-PTA or 5639-PTB indicates interest in the auto renewal of software maintenance, and engages the services team to contact the customer and separately contract the service if the customer so desires. Feature number 9000 is available on the following IBM System Storage ProtecTIER Enterprise and Appliance Edition base software maintenance registration product IDs:
Note: Auto renewal services are not available in all countries or for all initial software maintenance contract terms. Refer to the services announcement found in the Reference information section for more details. Accessibility by people with disabilitiesA US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Back to top
Data protection pain points in the data center Enterprise and midrange data centers require high-capacity, reliable, and scalable data protection solutions with excellent price and performance. Delivering high-level data protection is increasingly difficult for many reasons:
ProtecTIER is designed to provide the following core differentiators:
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For information about IBM System Storage ProtecTIER Enterprise and Appliance Edition V3.2, refer to Software Announcement 212-196, dated June 04, 2012 . For information about IBM System Storage TS7650 ProtecTIER Deduplication Appliance (3958-AP1), refer to Hardware Announcement 110-234, dated October 26, 2010 . For information about IBM System Storage TS7650G Gateway (3958-DD4) server refresh refer to Hardware Announcement 110-237, dated October 26, 2010 . For information about IBM System Storage TS7650G Gateway (3958-DD5) server refresh refer to Hardware Announcement 112-102, dated June 04, 2012 , For information about the software maintenance auto renewal registration services offering, refer to Services Announcement 613-009, dated January 08, 2013 . Back to top
Program Program
number VRM name
5639-PTA 3.3.0 IBM System Storage ProtecTIER
Enterprise Edition V3 Software
Software Maintenance
5639-XXC ProtecTIER Enterprise Ed. Reg./Ren. 1 year
5639-XXD ProtecTIER Enterprise Ed. After license 1 year
5639-XXE ProtecTIER Enterprise Ed. Registration 3 year
5639-XXF ProtecTIER Enterprise Ed. Renewal 3 year
5639-XXG ProtecTIER Enterprise Ed. After license 3 year
5639-XXJ ProtecTIER Enterprise Ed. Registration 2 year
5639-XXK ProtecTIER Enterprise Ed. Registration 4 year
5639-XXL ProtecTIER Enterprise Ed. Registration 5 year
Program Program
number VRM name
5639-PTB 3.3.0 IBM System Storage ProtecTIER
Appliance Edition V3 Software
Software Maintenance
5639-XXQ ProtecTIER Appliance Ed. Reg./Ren. 1 year
5639-XXR ProtecTIER Appliance Ed. After license 1 year
5639-XXS ProtecTIER Appliance Ed. Registration 3 year
5639-XXT ProtecTIER Appliance Ed. Renewal 3 year
5639-XXU ProtecTIER Appliance Ed. After license 3 year
5639-XXV ProtecTIER Appliance Ed. Registration 2 year
5639-XXW ProtecTIER Appliance Ed. Registration 4 year
5639-XXX ProtecTIER Appliance Ed. Registration 5 year
Product identification numberIBM System Storage ProtecTIER Enterprise Edition V3.3 First Yr Reg and Maintenance 1 year
Maintenance 1 year After License
Program PID number Renewal PID number PID number
5639-PTA 5639-XXC 5639-XXD
Maintenance 3 year
Maintenance 3 year After License
Registration PID number PID number
5639-XXE 5639-XXG
Maintenance 3 year
Renewal PID number
5639-XXF
Maintenance 2 year Maintenance 4 year
Registration PID number Registration PID number
5639-XXJ 5639-XXK
Maintenance 5 year
Registration PID number
5639-XXL
IBM System Storage ProtecTIER Appliance Edition V3.3 First Yr Reg and Maintenance 1 year
Maintenance 1 year After License
Program PID number Renewal PID number PID number
5639-PTB 5639-XXQ 5639-XXR
Maintenance 3 year Maintenance 3 year
Registration PID number Renewal PID number
5639-XXS 5639-XXT
Maintenance 3 year
After License
PID number
5639-XXU
Maintenance 2 year Maintenance 4 year
Registration PID number Registration PID number
5639-XXV 5639-XXW
Maintenance 5 year
Registration PID number
5639-XXX
Business Partner informationIf you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID). Back to top
Product information is available via the Offering Information website Back to top
All required publications are shipped with the corequisite hardware that contains the preloaded ProtecTIER software. Publications are available on the IBM Publications Center website and are included on the IBM System Storage TS7600 ProtecTIER - TS7650 & TS7650G Publications CD-ROM LCD7-4788. To order additional selected hardcopy publications for a fee or download free PDF format publications, visit the IBM Publications Center website ProtecTIER Appliance Edition V3.3 publications Publications with software relevance included in the Publications CD-ROM, LCD7-4788, when the media supply feature is ordered for ProtecTIER Appliance Edition V3.2 include: Title Order number IBM System Storage TS7650 ProtecTIER 3.3 GA32-0918 Deduplication Appliance and TS7650G Deduplication Gateway Introduction and Planning Guide (3958-AP1 and 3958-DD5) IBM System Storage TS7650G ProtecTIER GA32-0921 Deduplication Gateway for ProtecTIER 3.3 Installation Roadmap Guide IBM System Storage ProtecTIER GA32-0922 User's Guide for Enterprise Edition and Appliance Edition for ProtecTIER V3.3. Start Here for IBM System Storage TS7650 GI13-1831 with ProtecTIER, v.3.3 ProtecTIER v.3.3 Software Guide SC27-3643 IBM System Storage TS7600 with ProtecTIER GA32-0923 Problem Determination Guide for the TS7650 Appliance and TS7650G Gateway (3958-DD1, 3958-DD3, 3958-DD4, 3958-DD5, and 3958-AP1) ProtecTIER Enterprise Edition V3.3 publications Publications with software relevance are included in the Publications CD-ROM, LCD7-4788, when the media supply feature is ordered for ProtecTIER Enterprise Edition V3.2 include: Title Order number IBM System Storage TS7650 ProtecTIER 3.3 GA32-0918 Deduplication Appliance and TS7650G Deduplication Gateway Introduction and Planning Guide (3958-AP1 and 3958-DD5) IBM System Storage TS7650G ProtecTIER GA32-0921 Deduplication Gateway for ProtecTIER 3.3 Installation Roadmap Guide IBM System Storage ProtecTIER GA32-0922 User's Guide for Enterprise Edition and Appliance Edition Start Here for IBM System Storage TS7650 GI13-1831 with ProtecTIER, v.3.3 ProtecTIER V3.3 Software Upgrade Guide SC27-3643 IBM System Storage TS7600 with ProtecTIER GA32-0923 Problem Determination Guide for the TS7650 Appliance and TS7650G Gateway (3958 DD1, 3958 DD3, 3958 DD4, 3958 DD5, and 3958 AP1) Back to top
Specified operating environmentHardware requirementsProtecTIER Appliance Edition V3.3 requires the IBM System Storage TS7650 ProtecTIER Deduplication Appliance, IBM 3958 Model AP1. Refer to Hardware Announcement 110-234, dated October 26, 2010 . For new system orders, ProtecTIER Enterprise Edition V3.3 requires the IBM System Storage TS7650G ProtecTIER Deduplication Gateway, IBM 3958 Model DD5. Refer to Hardware Announcement 112-102, dated June 04, 2012 , for more information on the TS765G Model DD5. ProtecTIER Enterprise Edition V3.3 is also supported on existing TS7650G systems with Models DD1, DD3, or DD4. ProtecTIER Manager ProtecTIER Manager is required for service and maintenance of ProtecTIER systems, and must be installed on a customer provided workstation. The customer provided workstation must be capable of operating one of the following operating systems:
The workstation must also have:
The workstation must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall). ProtecTIER Manager can support more than one ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that one ProtecTIER server, they can be connected to a workstation via a switch box or via a terminal server. The workstation and switch box must be provided by the customer. Contact your IBM representative for console configuration alternatives. Software requirementsOperating system prerequisites The appropriate operating system is included with ProtecTIER V3 software and is loaded on the TS7650 Appliance or TS7650G Gateway with the initial order. The ProtecTIER plug-in for OpenStorage must be installed on a NetBackup media server running NetBackup V6.5 or V7.0, and one of the following operating systems:
Connectivity prerequisites The supported Fibre Channel switches are listed in the System Storage Operation Center (SSIC) located at The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language. CompatibilityIn VTL mode, ProtecTIER Enterprise Edition and Appliance Edition V3.3 software emulates, in both stand-alone and clustered configurations, the IBM System Storage TS3500 tape library with IBM Ultrium™ 3 Tape Drives, and the Quantum P3000 tape library with DLT or IBM Ultrium 2 Tape Drives. LimitationsFSI mode is limited to ProtecTIER Enterprise Edition V3.3 preloaded on the TS7650G Gateway Model DD5, and to ProtecTIER Appliance Edition V3.3 preloaded on the TS7650 Appliance Model AP1. ProtecTIER Enterprise Edition software is only supported for installation on TS7650G ProtecTIER Deduplication Gateway hardware (3958 Models DD1, DD3, DD4, and DD5). ProtecTIER Appliance Edition software is only supported for installation on TS7650 ProtecTIER Deduplication Appliance hardware (3958 Model AP1). ProtecTIER supports any combination of TS7650 Appliances, TS7650G Gateways, and TS7610/TS7620 Appliances in the replication topology. In VTL mode, many-to-many replication topologies are limited to a maximum of four ProtecTIER systems. These systems must run ProtecTIER V3.3, or later. In VTL mode, a hub and spoke replication topology is limited to a maximum of twelve spokes replicating to a single hub. These systems must run ProtecTIER V2.4, or later. Systems operating as a source and target unidirectional replication pair must run ProtecTIER V2.3, or later. ProtecTIER path failover functions are not supported with Quantum P3000 virtual tape library definitions. Planning informationCustomer responsibilitiesPhysical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7650 ProtecTIER 3.3 Deduplication Appliance and TS7650G Deduplication Gateway Introduction and Planning Guide (3958-AP1 and 3958-DD5) GA32-0918. This guide is available at no charge at the IBM Publications Center. Refer to the Publications section. InstallabilityDirect customer supportLess than one hour is required to install and configure the management software on the management console. For technical support or assistance, contact your IBM representative or visit IBM Global Services IBM Technical Support Services provides comprehensive hardware and software support, including hardware and software implementation for the ProtecTIER Deduplication solution. Technical Support Services are designed to support your installations of IBM System Storage hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner. PackagingFor new orders of IBM System Storage ProtecTIER Enterprise Edition V3.3 (5639-PTA), the following media are shipped:
For new orders of IBM System Storage ProtecTIER Appliance Edition V3.3 (5639-PTB), the following media are shipped:
The paid invoice acts as Proof of Entitlement (PoE) for all orders of ProtecTIER V3.3 software. Refer to the Ordering information section and to the Hardware Announcements listed in the Reference information section for correlated hardware order features. Media feature number 5806 causes the media CDs to be shipped for ProtecTIER Appliance Edition (5639-PTB) and ProtecTIER Enterprise Edition (5639-PTA). Serial number only feature 3444 suppresses media CDs from being shipped on ProtecTIER orders. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT. Security, auditability, and controlThis product uses the security and auditability features of host hardware, host software, or application software to which it is attached. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Back to top
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Back to top
Charge metric Part number or
Program name PID number Charge metric
ProtecTIER 5639-PTA per Storage Device and
Enterprise per Decimal Terabytes
Edition V3
Part number or
Program name PID number Charge metric
ProtecTIER 5639-PTB per Storage Device and
Appliance per Decimal Terabytes
Edition V3
Effective February 5, 2013, IBM System Storage ProtecTIER Appliance Edition V3.3 replaces the IBM System Storage ProtecTIER Appliance Edition V3.2 for all new TS7650 system orders, and IBM System Storage ProtecTIER Enterprise Edition V3.3 replaces the IBM System Storage ProtecTIER Enterprise Edition V3.2 for all new TS7650G system orders. On or after this date, IBM System Storage ProtecTIER Appliance Edition V3.2 and IBM System Storage ProtecTIER Enterprise Edition V3.2 will no longer be available for shipment. ProtecTIER Enterprise Edition and ProtecTIER Appliance Edition V3.3 ProtecTIER systems are ordered as a VTL, FSI, or as an OpenStorage system. These options are mutually exclusive. To order ProtecTIER Appliance Edition as a FSI system, order one ProtecTIER FSI per storage device use authorization feature for each 3958 Model AP1 feature number 3120 or 3170 configured. To order ProtecTIER Appliance Edition as an OpenStorage system, order one ProtecTIER OpenStorage per storage device use authorization feature for each 3958 Model AP1 feature number 3120 or 3170 configured. To order ProtecTIER Enterprise Edition as an FSI system, order one ProtecTIER FSI per storage device use authorization feature for each TS7650G Server (3958 Model DDx). To order ProtecTIER Enterprise Edition as an OpenStorage system, order one ProtecTIER OpenStorage per storage device use authorization feature for each TS7650G Server (3958 Model DDx). Data deduplication Order basic capacity authorizations corresponding to the total terabytes managed by the ProtecTIER system. This entitles use of the HyperFactor data deduplication functionality of ProtecTIER . This authorization is required for every ProtecTIER system which will deduplicate data received from a backup application. Basic capacity authorizations are not required for no deduplication licenses or for the target-only FSI system in a replication topology, unless that target system is also receiving data from a backup host. OpenStorage systems with deduplication active must always license capacity support, whether they are a replication target system or not. Network replication Order replication authorizations corresponding to the total decimal terabytes managed by the ProtecTIER system. This entitles the customer to use the ProtecTIER's network replication. This authorization is required for every ProtecTIER system which sends or receives replicated data from another ProtecTIER system. Note: The Software Maintenance program numbers have been previously announced. Order Software Maintenance Registration corresponding to each ProtecTIER Appliance Edition V3 or Enterprise Edition V3 FSI, VTL, capacity, replication, OpenStorage interface and cluster authorization feature, for both new and upgrade orders. Order renewals prior to the expiration of the original Software Maintenance registration period or previous Software Maintenance renewal. ProtecTIER Enterprise Edition billing features The billing features and pricing information for ProtecTIER Enterprise Edition software maintenance PIDs remain unchanged. Details may be found in:
ProtecTIER Appliance Edition billing features The billing features and pricing information for ProtecTIER Appliance Edition software maintenance PIDs remain unchanged. Details may be found in:
Beginning with release V3.3 of the ProtecTIER Enterprise and Appliance Editions, the pricing metrics for the maintenance products listed below are being changed from the previously announced "per Terabyte" to a new metric of "per Decimal Terabyte". This is not a change in actual pricing of these orderable features under the maintenance products, but to clarify that the current licensed capacity is based on decimal terabyte definitions, and to create consistent capacity definitions in IBM offerings. ProtecTIER Enterprise Edition Software Maintenance 5639-XXC: IBM System Storage ProtecTIER Enterprise Edition V3.3 One Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXE: IBM System Storage ProtecTIER Enterprise Edition V3.3 Three Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXJ: IBM System Storage ProtecTIER Enterprise Edition V3.3 Two Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXK: IBM System Storage ProtecTIER Enterprise Edition V3.3 Four Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXL: IBM System Storage ProtecTIER Enterprise Edition V3.3 Five Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 ProtecTIER Appliance Edition Software Maintenance 5639-XXQ: IBM System Storage ProtecTIER Appliance Edition V3.3 One Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXS: IBM System Storage ProtecTIER Appliance Edition V3.3 Three Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXV: IBM System Storage ProtecTIER Appliance Edition V3.3 Two Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXW: IBM System Storage ProtecTIER Appliance Edition V3.3 Four Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 5639-XXX: IBM System Storage ProtecTIER Appliance Edition V3.3 Five Year Software Maintenance Feature Feature description number SWMA Auto Renewal Registration 9000 Back to top
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance. LicensingIBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. This software license includes Software Subscription and Support (also referred to as Software Maintenance). Agreement for Acquisition of Software MaintenanceThe IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures. These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. License Information form numberL-KAVZ-8EJS6D The program's LI will be available for review on the IBM Software License Agreement website Limited warranty appliesYes Limited warrantyIBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Money-back guaranteeIf for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Other termsVolume orders (IVO)Yes. Contact your IBM representative. Passport Advantage appliesNo Usage restrictionYes IBM System Storage ProtecTIER Enterprise Edition V3 software (5639-PTA) and IBM System Storage ProtecTIER Appliance Edition V3 software (5639-PTB) are licensed on a per server and per terabyte basis. Optional Clustering support and Replication support functions are licensed on a per terabyte capacity basis. Software Subscription and Support appliesYes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. For more information about the Passport Advantage Agreement, visit the Passport Advantage website at IBM Operational Support Services - SoftwareXcelNo System i Software Maintenance appliesNo Variable charges applyNo Educational allowance availableYes. A 15% education allowance applies to qualified education institution customers. Back to top
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party. Back to top
Information on charges is available at Choose the option entitled Purchase/upgrade tools. IBM Global FinancingIBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers. For more financing information, visit Back to top
To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. TrademarksIBM, System Storage, ProtecTIER, HyperFactor, PartnerWorld, AIX, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of useIBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at: For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page 
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ENUS213-007.PDF
