IBM TS4500 Tape Library supports LTO Ultrium 8 single-mode fiber tape drives for applications that require high bandwidth over long distances

IBM Europe Hardware Announcement ZG18-0137
November 20, 2018

Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Product positioningProduct positioningAnnouncement countriesAnnouncement countries
Product numberProduct number


At a glance

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TS1080 tape drive Model F8S with IBM® Ultrium™ 8 delivers the following features to help improve performance and reliability:

  • High bandwidth data transmissions over long distances
  • Native data transfer rate of up to 360 MBps for full-high (FH) tape drives
  • LTO™ Generation 8 media specification tape cartridge compressed capacity of up to 30 TB (up to 12 TB native)
  • 8 Gbps Fibre Channel dual-ported drive attachment
  • A 1 GB internal buffer
  • Support for media partitioning and self-describing tape with IBM Spectrum Archive™ Enterprise Edition
  • LTO Ultrium 8 encryption support
  • Support for new TS1080 (3588-F8S) drives into 3584 models L55 and D55
  • LTO Ultrium 8 cartridge capacity of up to 278 PB per library (up to 695 PB with 2.5 to 1 compression)


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Overview

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IBM TS1080 tape drive model F8S is an LTO Ultrium 8 tape drive enabled with singlemode fiber, designed for the heavy demands of backup and archive tape storage applications that require high bandwidth over long distances. TS1080 Model F8S can be installed in a TS4500 tape library and delivers maximum throughput with a native data transfer of up to 360 MBps.

Unlike the conventional multimode fiber optics, the singlemode fiber optics permits only one mode or ray of light to be transmitted. The small core and the single light wave virtually eliminate any distortion that could result from overlapping light pulses, providing the least signal attenuation and the highest transmission speeds of any fiber cable type. These benefits make it suitable for long distance, higher bandwidth applications such as those in modern hyperscaled environments, to reach distances up to 50 times farther than multimode fiber applications.

TS1080 tape drives support the LTO Generation 8 media specification of over double the compressed capacity of up to 30 TB with 2.5 to 1 compression (up to 12 TB native capacity) as compared to previous LTO 7 compressed capacity of up to 15 TB with 2.5 to 1 compression (up to 6 TB native capacity) per tape cartridge. IBM LTO 8 tape drives can read and write LTO Ultrium 7. TS1080 has an 8 Gbps Fibre Channel dual-ported interface for connection to a wide spectrum of open system servers and hyperscaled environments.



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Key prerequisites

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Appropriate levels of host and drive software are required to attach TS1080 Model F8S to a wide range of environments, including select IBM Power Systems™, IBM System p, and other servers running Linux® and Microsoft™ Windows™ operating system environments that support Fibre Channel interfaces.



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Planned availability date

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December 7, 2018



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Description

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TS1080 Model F8S with singlemode fiber optics is designed for the heavy demands of backup and archive tape storage applications that require high bandwidth over long distances. TS1080 Model F8S is designed to be installed in a TS4500 tape library, and delivers maximum throughput with a native data transfer of up to 360 MBps.

Unlike the conventional multimode fiber optics which has a core diameter size of 62.5 microns, the singlemode fiber optics cable has a small core size of less than 10 µm that permits only one mode or ray of light to be transmitted. The small core and the single light-wave virtually eliminate any distortion that could result from overlapping light pulses, providing the least signal attenuation and the highest transmission speeds of any fiber cable type. As a result, singlemode fibers are suitable for long distance, higher bandwidth applications and can reach up to 50 times more distance than multimode fiber cables. Within hyperscaled data centers, multimode fibers can typically reach 300 to 400 meters for a very long time, and when connecting over longer distances, singlemode fiber can reach up to 80 km, and even farther.

TS1080 has an 8 Gbps Fibre Channel dual-ported interface for connection to a wide spectrum of open system servers (including select IBM Power Systems, IBM System p, and other servers running Linux and Microsoft Windows operating system) and hyper-scaled environments.

TS1080 Model F8S, part of the eighth-generation IBM LTO Ultrium family, is supported by HD2 frames of the TS4500 tape library and delivers the same capabilities as TS1080 Model F8C. For complete information about Model F8C, see Hardware Announcement ZG17-0107, dated October 10, 2017.

Accessibility by people with disabilities

A US Section 508 Accessibility Compliance Report containing details on accessibility compliance can be found on the Product accessibility information website.



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Product positioning

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TS1080 Model F8S with singlemode fibre is designed for the heavy demands of backup and archive tape storage applications that require high bandwidth over long distances, and represents the perfect complement to the existing Model F8C.

The singlemode fiber tape drive only transmits one mode or ray of light. Its small core and the single light wave virtually eliminate any distortion that could result from overlapping light pulses, delivering the least signal attenuation and the highest transmission speeds of any fiber cable type. As a result, singlemode fibers are suitable for highly specialized, long distance, higher bandwidth applications and can reach up to 50 times farther than multimode fiber cables. Multimode tape drives transmit multiple signals over the same fiber optics cable and typically only reach up to 300 to 400 meters, being the most common and cost-effective transmission mode within data centers.



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Reference information

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For more information, see the following announcements:

  • IBM TS4500 Tape Library, Hardware Announcement ZG14-0114, dated May 19, 2014
  • IBM TS1155 Tape Drive, Hardware Announcement ZG17-0052, dated May 9, 2017
  • IBM TS1080 Tape Drive Model F8C, Hardware Announcement ZG17-0107, dated October 10, 2017

For IBM statement on compliance with European Union Directive on Restriction of the use of certain Hazardous Substances in Electrical and Electronic Equipment (2002/95/EC) (RoHS), go to the IBM and the Environment website.



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Product number

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The following are newly announced features and model on the specified model of the IBM System Storage® 3584 and 3588 machine types:

Description Machine type Model Feature number
IBM TS1080 Tape Drive LTO8 Single Mode Fiber 3588 F8S  
TAA Compliance 3588 F8S 0983
3588 F8S Drive Plant Install 3588 F8S 9611
3588 F8S Drive Field Install 3588 F8S 9612
1st Quad Drive Mounting Kit 3584 D55 1531
2nd Quad Drive Mounting Kit 3584 D55 1532
3rd Quad Drive Mounting Kit 3584 D55 1533
4th Quad Drive Mounting Kit 3584 D55 1534
SMF Quad Drive-to-Patch Panel cables 3584 D55 1537
3588 F8S Drive Plant Install 3584 D55 9611
Direct Fiber - No Patch Panel Cables 3584 D55 9713
1st Quad Drive Mounting Kit 3584 L55 1531
2nd Quad Drive Mounting Kit 3584 L55 1532
3rd Quad Drive Mounting Kit 3584 L55 1533
4th Quad Drive Mounting Kit 3584 L55 1534
SMF Quad Drive-to-Patch Panel cables 3584 L55 1537
3588 F8S Drive Plant Install 3584 L55 9611
Direct Fiber - No Patch Panel Cables 3584 L55 9713



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Education support

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Contact your IBM representative for course information.



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Publications

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Information on TS1080 Model F8C Tape Drive is contained in the TS4500 Tape Library publications. See the TS4500 documentation in IBM Knowledge Center.

Title Form number
TS4500 Introduction and Planning Guide SC27-5990-06

IBM Knowledge Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



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Services

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IBM Systems Lab Services

IBM Systems Lab Services offers a wide array of services available for your enterprise. It brings expertise on the latest technologies from the IBM development community and can help with your most difficult technical challenges.

IBM Systems Lab Services exists to help you successfully implement emerging technologies so as to accelerate your return on investment and improve your satisfaction with your IBM systems and solutions. Services examples include initial implementation, integration, migration, and skills transfer on IBM systems solution capabilities and recommended practices. IBM Systems Lab Services is one of the service organizations of IBM's world-renowned IBM Systems Group development labs.

For details on available services, contact your IBM representative or go to the Lab Services website.

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or go to the IBM Global Technology Services® website.

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or go to the Resiliency Services website.

Details on education offerings related to specific products can be found on the IBM authorized training website.



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Technical information

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Specified operating environment

Physical specifications

Height and length of the LTO 8 tape drives:

  • Width: 156 mm (6.1 in.)
  • Depth: 366 mm (14.4 in.)
  • Height: 84.76 mm (3.3 in.)
  • Weight: 3.29 kg (7.25 lb)

Operating environment

Equipment environment specifications for IBM TS1080 tape drives:

  • Temperature: 10°C to 40°C (50°F to 104°F)
  • Relative humidity: 20% - 80% noncondensing
  • Wet bulb temperature: 26°C (78.8°F) maximum
  • Electrical power: 5.0 amps peak at 12 V DC, 40 watts max continuous
  • Noise level: 5.8 Bels operating

Equipment environment specifications for IBM TS4500 tape library:

  • Temperature: 15°C to 32°C (60°F to 90°F)
  • Relative humidity: 20% - 80% noncondensing
  • Wet bulb temperature: 26°C (78.8°F) maximum
  • Electrical power: 4.1 amps at 200-240 V AC, 1.1 kVA (max per frame)

TS4500 is classified as a Category 1 product as defined in C-S 1-1710-006. The maximum noise level (operating/idle) in bels (at recommended ambient temperature) is 7.5 bels.

Hardware requirements

TS1080 Model F8S is designed for installation in TS4500 tape library model L55 or D55. There can be up to sixteen TS1080 models installed in one of these frames (up to 12 in frame 1) for a total of up to 128 Ultrium tape drives. TS1080 can be installed and intermixed within the same frame with other LTO 5 or higher tape drives.

TS1080 Model F8S has an 8 Gbps Fibre Channel interface that may attach in either Fabric topology or Arbitrated Loop topology.

A Quad Drive Mounting Kit feature (#1531, #1532, #1533, or #1534) is required on a TS4500 tape library frame to install up to four TS1080 tape drives. TS1080 Model F8S must be ordered separately. When ordered with a new TS4500 coming from the plant, one of the following feature numbers should be specified:

  • Feature number 9611 (3588 F8S Plant Install) should be specified on the TS1080 and the TS4500 tape library frame into which it will be installed if it is going to be shipped with the TS4500 tape library frame.
  • Feature number 9690 (LTO, TS1140, TS115x Field Install Drive in 3584) should be specified on the TS4500 tape library frame into which it will be installed.

Labeled or bulk quantities of LTO Ultrium cartridges can be ordered using machine type 3589 or purchased through distributors. See the Supplies section for additional information.

Note: The TS4500 requires that cartridges have appropriate bar code labels.

TS1080 Model F8S in the TS4500 Tape Library can be attached to a wide range of environments, including select IBM Power Systems, IBM System p, or other servers running Linux and Microsoft Windows operating system environments that support Fibre Channel interfaces.

A current list of supported open system configurations for Model F8S is available at the IBM System Storage Interoperation Center (SSIC) website.

Select the model, then Interoperability Matrix, and view the Supported Servers and Operating Systems for the product.

Cables

Cables are required to attach tape drives in the TS4500 tape library to each server connection, up to the number of tape drive attachments installed. A Fibre Channel cable should be specified on the TS4500 frame.

Fibre Channel cables

A Fibre Channel cable is required to attach a TS1080 Model F8S tape drive in TS4500 tape library models to host adapters or other storage area network components. The cable can be customer-supplied, or ordered with the TS4500 tape library in the lengths available. The attaching fiber cable must be either a 50.0/125 micrometers MMF or a 9/125 micrometers SMF (for long distances). The connector on the TS1080 tape drive is a Lucent Connector (LC) of either MMF or SMF.

The following features are available for Fibre Channel cables in the TS4500 frame:

  • Feature number AGK1 - 10 m OM3 fiber Cable (LC)
  • Feature number AGK2 - 25 m OM3 fiber Cable (LC)
  • Feature number AGK3 - 80 m OM3 fiber Cable (LC)

See the Special Features section of the TS4500 or 3584 tape library Sales Manual for detailed descriptions of these features.

Host bus adapter (HBA) support

For a current list of HBAs that support the TS1080 or TS4500, go to the IBM SSIC website.

Software requirements

LTO Ultrium or Enterprise tape drives in the TS4500 Tape Library

For the latest supported hardware interoperability configurations, go to the IBM SSIC website.

The installation of a TS4500 or 3584 tape library may require code updates for supported open systems device drivers or storage management software. According to the Solutions Assurance Product Review (SAPR) Guide, the account team or Business Partner should ensure that the customer checks the support levels required for their particular software environment prior to the installation of the TS1080. A Solutions Assurance call is required at a minimum for the installation of the first TS1080 in an account.

IBM Security Key Lifecycle Manager and other industry-leading compatible software offerings provide storage and tape management software for the TS4500 (machine type 3584). Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or ISVs. A list of compatible software is available from your IBM representative or at the IBM Tape Storage website.

See the IBM Tape Device Drivers Installation and User's Guide website.

Application software

For a list of compatible software, operating systems, and servers for LTO tape drives, go to the IBM Tape Storage website.

  1. Click IBM TS4500 Tape Library > Product details
  2. Click Learn more > Interoperability matrix or ISV matrix for LTO

For a list of compatible software, operating systems, and servers for 3588 tape drives, go to the IBM Tape Storage website.

  1. Click the appropriate tape drive > Product details
  2. Click Learn more > Interoperability matrix or ISV matrix

For complete IBM storage interoperability information, including operating systems, servers, switches, and adapters supported by the TS4500 tape library in a SAN configuration, go to the IBM SSIC website.

Compatibility

Compatible servers and software

The TS4500 tape library is supported by a wide variety of servers, operating systems, and adapters. There are many ways to determine the servers and software that support the TS4500 tape library.

These attachments can change throughout the lifecycle of the product. To determine the latest attachments, or to get a comprehensive list of compatible software, perform one of the following actions:

  • For a list of compatible software, operating systems, and servers for LTO and 3588 tape drives, see the IBM Tape storage website.
  • For complete IBM storage interoperability information, including operating systems, servers, switches, and adapters supported by the TS4500 tape library in a SAN configuration, go to the IBM SSIC website.
  • Contact your IBM sales representative.

Notes:

  1. IBM does not provide application software with the TS4500 tape library. To order software, contact your IBM sales representative, IBM Business Partner, or an Independent Software Provider.
  2. If you attach your library to a non-IBM platform with non-IBM software, it is recommended that you contact your software vendor to obtain a matrix of compatible hardware, software, firmware revisions, and adapter cards.
Limitations
  • The TS4500 tape library supports a mixture of LTO drive types in a logical library, but it does not support a mixture of LTO and 3592 tape drives in a logical library. Some independent software vendors (ISVs) support mixed drive types within logical libraries; others do not. Some ISVs that support mixed drive types do so with restrictions. For details, contact your ISV.
  • For situations where the ISV support does not exist or does not meet your requirements, the TS4500 tape library provides another option to protect your investment by partitioning the tape drives into separate logical libraries. You can customize the partition to any number of slots by using menus.
  • Although the compression technology can increase the amount of data stored on the media, the actual degree of compression achieved is highly sensitive to the characteristics of the data being compressed.
  • Fibre Channel cable lengths are limited to 500 meters (1,650 ft).
  • Although multiple systems may be attached to a tape drive, the systems cannot use the drive simultaneously.
  • A Model S24 or Model S54 frame cannot be an end (left-most or right-most) frame in a TS4500 tape library.

Planning information

Client responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM TS4500 Introduction and Planning Guide (SC27-5990-06). Current levels of the open systems device drivers should be obtained to ensure that the TS1080 LTO Ultrium Tape Drives are supported.

Customers are responsible for obtaining the appropriate adapters, cables, and interposers (if required) for system attachment. Customers are also responsible for ordering media.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Cables are required to attach tape drives in the TS4500 Tape Library to each server connection, up to the number of tape drive attachments installed.

Installability

Installation time for each field-installed TS1080 tape drive in the TS4500 tape libraries is approximately 0.5 to 0.7 hours.

Packaging
Product Shipment group Number of boxes
3588 Model F8S 3588 Tape Drive Model F8S 1

Security, auditability, and control

This product uses the security and auditability features of the host hardware, host software, and application software.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

IBM Systems Lab Services

For details on available services, contact your IBM representative or go to the Lab Services website.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and/or integration of this product.



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IBM Electronic Services

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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, go to the IBM Electronic Service Agent website.



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Terms and conditions

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Volume orders

Contact your IBM representative.

Products - terms and conditions

Warranty period
Warranty and additional coverage options Coverage summary(1)
Warranty Period:

Service Level:
1 year (2)

IBM On-Site, 24x7 Same Day
Service upgrade options  
Warranty Service Upgrade IBM On-Site, 24x7 Same Day
Maintenance Services (Post-Warranty): IBM On-Site Repair, 24x7 Same Day
IBM Hardware Maintenance Services - committed maintenance(3) Yes
(1) See complete coverage details below
(2) Known exception: Turkey (Warranty period: 2 years)
(3) Not offered in the US

One year

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

  • 24 hours per day, 7 days a week, 6 hour average, same day response.

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

International Warranty Service

International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

The following types of information can be found on the International Warranty Service website

  • Machine warranty entitlement and eligibility
  • Directory of contacts by country with technical support contact information
  • Announcement Letters
Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options
On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 6 hour average, same day response.


Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.
  • 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
  • 18 hours per day, Monday through Saturday, excluding public or national holidays, same business day response. Calls must be received by 18:00 local time in order to qualify for same business day response.
  • 24 hours per day, 7 days a week, 6 hour average, same day response.
  • ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.

    or

  • ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
Machine Exchange Service

IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.


Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

This machine is eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

Graduated program license charges apply

No

Licensed Internal Code and Licensed Machine Code

This product does not contain Licensed Internal Code or Licensed Machine Code.



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Prices

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For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Announcement countries

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All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, and Syrian Arab Republic.

Trademarks

IBM Spectrum Archive, Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Global Technology Services and System Storage are registered trademarks of IBM Corporation in the United States, other countries, or both.

LTO and Ultrium are trademarks of HP IBM Corp. and Quantum in the U.S. and other countries.

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Other company, product, and service names may be trademarks or service marks of others.

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