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IBM System Storage TS2260 Tape Drive Model H6S incorporates IBM LTO Ultrium 6 tape drive technology

IBM Europe, Middle East, and Africa Hardware Announcement ZG12-0267
November 6, 2012

Table of contents
Overview Overview Product number Product number
Key prerequisites Key prerequisites Publications Publications
Planned availability date Planned availability date Technical information Technical information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Pricing Pricing
Statement of general direction Statement of general direction Announcement countries Announcement countries

(Corrected on January 18, 2013)

The Attachment options bullet under the Description section has been updated. All occurrences of Sun Solaris have been changed to Oracle Solaris.

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At a glance
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IBM System Storage TS2260 Tape Drive Express

IBM® System Storage® TS2260 Tape Drive Model H6S is designed to deliver IBM tape reliability and performance at open systems prices. Features of the new Ultrium™ 6 model include:



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Overview
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The new IBM System Storage TS2260 Tape Drive Model H6S (SEO 3580S6E) external stand-alone or rack mountable unit, is designed to offer high capacity and performance for the midrange systems environment. The TS2260 incorporates the LTO IBM System Storage Ultrium 6 Half-High SAS Tape Drive . The TS2260 is designed to support the LTO Generation 6 media specification native data rate performance with up to 160 MB/sec compared to the IBM TS2250 LTO half-high tape drive ( Ultrium 5) at up to 140 MB/sec native data transfer rate. The TS2260 tape drive supports the LTO Generation 6 media specifications for LTO tape drive technology. The TS2260 also supports the LTO Generation 6 media specification of a compressed capacity of up to 6.25 TB with 2.5 to 1 compression (up to 2.5 TB native capacity) compared to previous LTO 5 compressed capacity of up to 3.0 TB with 2:1 compression (up to 1.5 TB native capacity) per tape cartridge. The TS2260 can read and write to Ultrium 6 and Ultrium 5 cartridges, and is read compatible with Ultrium 4 cartridges. The Ultrium 6 tape drive is encryption capable and designed to support application managed encryption.

The TS2260 Model H6S tape drive uses a 6 Gbps dual port SAS interface for connection to a wide spectrum of system servers. The new TS2260 attaches to IBM System x® and PC servers, and selected IBM Power Systems™ models. The TS2260 also supports Microsoft™ Windows™ , HP-UX, Oracle Solaris, and UNIX™ .

The following IBM TS2260 Model H6S half-high LTO Ultrium 6 tape drive enhancements are designed to help improve performance, capacity, and reliability:

The enclosure width allows two TS2260 storage units to be mounted side by side in a 19-inch IBM server Rack Mount Shelf Kit, requiring four EIA units (4U) of rack space.

The TS2260 tape drive provides an excellent migration path from digital linear tape (DLT or SDLT), 1/4 in (QIC), 4 mm (DAT), 8 mm, or older LTO generation tape drives.

IBM LTFS SDE software is included with each TS2260 and leverages LTO6 tape partitioning. It is designed to enable a self-describing tape file format and to deliver an easy tape storage and distribution solution without the use of additional database applications. Customers of LTFS software are those who require a standard tape cartridge format at a low cost and will use standalone IBM LTO6 tape drives. IBM LTFS is well-suited for those in the media and entertainment industry, and other fields that need massive data storage on tape for long retention periods, such as banking, scientific research, and government sectors. For further information and list of supported operating systems, refer to the following website

http://www.ibm.com/tape/ltfs


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Key prerequisites
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Appropriate levels of host software are required to attach the IBM System Storage TS2260 tape drive to selected IBM Power Systems , IBM System x , HP-UX, SUN, UNIX , and PC servers.

Refer to the Technical information section for details.



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Planned availability date
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December 7, 2012



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Top rule
Description
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The IBM System Storage TS2260 tape drive, an external stand-alone or rack-mountable unit, contains an LTO Ultrium 6 tape drive designed for the heavy demands of backup tape storage. The TS2260 is supported for SAS attachment to IBM Power Systems , HP-UX, Oracle Solaris, UNIX , and PC servers.

TS2260 Tape Drive Model H6S incorporates sixth-generation IBM LTO Ultrium technology and offers the following improvements over the Ultrium 5 tape drive:

IBM LTFS software leverages LTO6 tape partitioning and is designed to enable a self-describing tape file format and to deliver an easy tape storage and distribution solution without the use of additional database applications. Customers of the IBM LTFS software are those who require a standard tape cartridge format at a low cost and will use standalone IBM LTO6 tape drives. IBM LTFS is well-suited for those in the media and entertainment industry and other fields that need massive data storage on tape for long retention periods, such as banking, scientific research, and government sectors. For further information and list of supported operating systems, refer to the following website

http://www.ibm.com/tape/ltfs

IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Utilize the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are a few pull down menus to navigate to the correct download as follows:

  1. In the first pull down menu labeled "Product Group", select " System Storage ".
  2. In the next pull down menu that appears which is labeled "Product Family", select "Tape Systems".
  3. With the next pull down menu, "Product Type", select "Tape drivers and software".
  4. This will bring up the "Product" menu, which provides selections for "Platform drivers, Tools, or Software".
  5. Under "Platform drivers", in order to download your driver, select the correct operating system.
  6. Two more pull down menus will appear with information. Click "Continue".
  7. The next screen can be used to narrow the search, however just click "Continue" to view what is available.

The IBM Tape Device Drivers Installation and User's Guide can be found at the following website

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972

Proven IBM LTO Ultrium features enhanced in the IBM LTO Ultrium 6 tape drive include:

Ultrium Data Cartridge

The TS2260 tape drive supports the LTO Generation 6 media specification of 6.25 TB with 2.5 to 1 compression for LTO Generation 6 tape cartridges and 3.0 TB compressed for previous Ultrium 5 cartridges. The TS2260 can read and write to Ultrium 6 and Ultrium 5 cartridges, and is read compatible with Ultrium 4 cartridges.

These cartridges have been designed to provide several enhancements over previous tape technologies. They are designed to work with tape drives that have increased tape speeds and high-density data recording. The case is specially designed for use in automated libraries and for repeated, unattended handling. The tape itself is an advanced metal particle tape developed for durability and capacity.

The TS2260 also offers IBM LTFS partitioning support which enables data to be written individually on media without affecting data on another partition. LTFS SDE is included with each TS2260.

With support for IBM LTO Ultrium-format tape data cartridges, the TS2260 tape drive provides an excellent migration path from digital linear tape (DLT or SDLT), 1/4 in (QIC), 4 mm (DAT), 8 mm, or older LTO generation tape drives. It can be a cost-effective solution for backup, save-and-restore, and archiving functions as the entry point for the family of IBM Ultrium tape products.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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As you compare competitive tape solutions, consider:

The IBM System Storage TS2260 tape drive and software applications are designed to address these requirements and constitute a functionally rich tape storage solution incorporating LTO Ultrium 6 tape drive technology.

TS2260 Tape Drive Model H6S is an excellent choice if you use tape drives that require larger-capacity or higher-performance tape backup. The TS2260, an entry offering to the family of IBM Ultrium Tape products, is the answer to growing storage requirements and shrinking backup windows.

The TS2260 tape drive is an excellent tape storage solution if you use digital linear tape drives or require high-performance tape backup. In addition to reading and writing on IBM LTO Ultrium 5 or 6-format tape cartridges, the TS2260 tape drive provides an excellent functional alternative to DLT/SDLT, 1/4 in, 4 mm, 8 mm, IBM Magstar® MP 3570, or older LTO generation tape drives.

For capacity requirements greater than 6.25 TB (compressed) and for incorporating LTO Ultrium technology, the IBM System Storage TS2900 Tape Autoloader, IBM System Storage TS3100 or TS3200 Tape Library, or the IBM System Storage TS3310 and TS3500 Tape Libraries should be considered.

For mission-critical data protection needs, optimized for enterprise multi-mode and host attachment, or high-cycle and start/stop intensive tape applications, consider the IBM System Storage TS1130 or TS1140 Tape Drive with the IBM System Storage TS3500 Tape Library.



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Statement of general direction
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IBM intends to introduce tape cartridge media meeting the LTO Generation 6 media specifications.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.



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Product number
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                                            Machine          Part
Description                                 type    Model    number
 
TS2260 Tape Drive Model H6S with            3580    S6E      3580S6E
 HHLTO6 SAS Tape Drive with enclosure
 and power supply
 
Options for Model H6S:
 2.0M SAS/Mini-SAS 1x Cable                                  95P4711
 2.0M Mini-SAS/Mini-SAS 1x Cable                             95P4713
 
 Rack Mount Kit w/PDU Line Cord                              96P1565
 Ultrium Cleaning Cartridge                                  23R7008
 Ultrium 4 Data Cartridge (5-pack)                           95P4278
 Ultrium 5 Data Cartridge (5-pack)                           46C2084
 
Power cord options:
 2.8M Power Cord 125V US/CAN                                 23R7141
 2.8M Power Cord 250V US/CAN                                 23R7145
 2.8M Power Cord 250V France/Germany                         23R7146
 2.8M Power Cord 250V Denmark                                23R7147
 2.8M Power Cord 250V UK                                     23R7148
 2.8M Power Cord 250V Israel                                 23R7149
 2.8M Power Cord 250V Switzerland                            23R7150
 2.8M Power Cord 250V S. Africa                              23R7151
 2.8M Power Cord 250V Italy                                  23R7152
 2.8M Power Cord 250V Australia                              23R7153
 2.8M Power Cord 250V Uruguay/Argentina                      23R7154
 2.8M Power Cord 250V China (PRC)                            23R7155
 2.8M Power Cord 125V Taiwan                                 23R7158
 2.8M Power Cord 250V Taiwan                                 23R6981
 2.8M Power Cord 125V Japan                                  23R6982
 2.8M Power Cord 250V Japan                                  23R6983
 2.8M Power Cord 250V Korea                                  23R6984
 2.8M Power Cord 250V India                                  23R6985
 2.8M Power Cord 250V Brazil                                 23R6987
 Rack Device to PDU Line Cord                                23R7000
 


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Publications
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The following publication is shipped with the product. Additional copies are available.

                                      Order
Title                                 number
 
IBM System Storage TS2260 Tape        GA32-2226-00
 Drive Model H6S Setup, Operator,
 and Service Guide
 

The following publications are available. To order, contact your IBM representative.

                                      Order
Title                                 number
 
IBM System Storage TS2260 Tape        GA32-2226-00
 Drive Model H6S Setup, Operator,
 and Service Guide
 
IBM System Storage TS2260 Tape        GC27-2276-02
 Drive Model H6S Quick
 Reference (English)
 
IBM Tape Device Driver                GC27-2130-13
 Installation and User's Guide
 (English)
 
IBM Tape Device Driver                GA32-0566-06
 Programming Reference (English)
 

These publications are also available at

http://www-05.ibm.com/e-business/linkweb/publications/servlet/pbi.wss

Click on country, then enter publication number.

The device driver publications are also available at

ftp://ftp.software.ibm.com/

Note: Look in storage/devdrvr/Doc/. All new IBM tape device drivers will only be posted to the web through the Fix Central download portal.

IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Utilize the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are a few pull down menus to navigate to the correct download as follows:

  1. In the first pull down menu labeled "Product Group", select " System Storage ".
  2. In the next pull down menu that appears which is labeled "Product Family", select "Tape Systems".
  3. With the next pull down menu, "Product Type", select "Tape drivers and software".
  4. This will bring up the "Product" menu, which provides selections for "Platform drivers, Tools, or Software".
  5. Under "Platform drivers", in order to download your driver, select the correct operating system.
  6. Two more pull down menus will appear with information. Click "Continue".
  7. The next screen can be used to narrow the search, however just click "Continue" to view what is available.

The IBM Tape Device Drivers Installation and User's Guide can be found at the following website

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at

http://publib14.boulder.ibm.com/infocenter/systems

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The following translated publications will be included on CD-ROMs, with the product. They will also be available from the following website

http://www-05.ibm.com/e-business/linkweb/publications/servlet/pbi.wss

Click on country, then enter publication number.

Title                              Language
 
IBM System Storage TS2260 Tape     English
 Drive Model H6S Setup, Operator,  Brazilian Portuguese
 and Service Guide                 Czech
                                   German
                                   Japanese
                                   Portuguese
                                   Spanish
                                   Chinese - Simplified
                                   Chinese - Traditional
 
IBM System Storage TS2260 Tape     English (GC27-2276)
 Drive Model H6S Quick Reference   Brazilian Portuguese
                                   Czech
                                   German
                                   Japanese
                                   Chinese - Simplified
                                   Chinese - Traditional
 


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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment
Hardware requirements

The TS2260 tape drive comes with raven black covers. TS2260 Model H6S uses a SAS interface. The TS2260 tape drive can be attached to IBM Power Systems , System x , and HP-UX, Oracle Solaris, and non-IBM servers that support those interface specifications. A current list of supported open system configurations is available from the following website

http://www-1.ibm.com/storage/tape/lto

Select the model, then "Product Details," " LTO Compatibility," to view "Independent Software Vendor Matrix (ISV)" for the product.

A power cord option number, if applicable, should also be specified.

Cables: For TS2260 Model H6S, a SAS cable is required to attach a TS2260 tape drive to host a SAS adapter.

At least one SAS cable should be specified on the initial plant order.

The following cable options are available for SAS attachment:

Refer to the Special Features section of the TS2260 (3580) tape drive sales manual for detailed descriptions of these features.

Support for the following host bus adapters (HBAs)

For a current list of HBAs that support the TS2260, visit

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp
Software requirements

For a current list of host software versions and release levels that support the TS2260, refer to the following website

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

Select the model, then "Product Details," and view "Interoperability matrix," for supported servers and operating systems for the product.

Tivoli® Storage Manager, BRMS, and other compatible software offerings provide storage and tape management software for the 3580 or TS2260 family of products. Supporting software and applications must be obtained separately from IBM , IBM Business Partners, or independent software vendors (ISVs). A list of compatible software is available from your IBM representative or at

http://www-1.ibm.com/storage/tape/lto

Select the model, then "Product Details,", then " LTO Compatability," and view "Independent Software Vendor (ISV) matrix for LTO " for the product.

IBM continues to work together with the ISVs to support the IBM LTO Ultrium tape drives or TS2260 family of products. Individual application vendors should be contacted for specific information and availability dates.

IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Utilize the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are a few pull down menus to navigate to the correct download as follows:

  1. In the first pull down menu labeled "Product Group", select " System Storage ".
  2. In the next pull down menu that appears which is labeled "Product Family", select "Tape Systems".
  3. With the next pull down menu, "Product Type", select "Tape drivers and software".
  4. This will bring up the "Product" menu, which provides selections for "Platform drivers, Tools, or Software".
  5. Under "Platform drivers", in order to download your driver, select the correct operating system.
  6. Two more pull down menus will appear with information. Click "Continue".
  7. The next screen can be used to narrow the search, however just click "Continue" to view what is available.

The IBM Tape Device Drivers Installation and User's Guide can be found at the following website

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972
Compatibility

The IBM LTO Ultrium 6 tape drive can read and write IBM LTO 6 and 5 data cartridges and read IBM LTO Ultrium 4 data cartridges. The LTO Generation 6 media specification of 6.25 TB compressed data cartridges can only be used on the new IBM LTO Ultrium 6 tape drives.

Limitations

SAS cable lengths are limited to 5.5 m (18 ft).

Installing more than one TS2260 tape drive on a SAS bus may impact tape drive or system performance. Intermixing of other SAS devices on the same bus as the TS2260 may also impact performance of those devices.

IBM Ultrium 6 Tape Cartridges will not be available until December 2012.

Although multiple systems may be attached to a tape drive, the systems cannot use the drive simultaneously.

While the compression technology can increase the amount of data stored on the media, the actual degree of compression achieved is highly sensitive to the characteristics of the data being compressed.

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS2260 Tape Drive Model H6S Setup, Operator, and Service Guide (GC27-2103). The TS2260 tape drive is designated as a customer setup unit (CSU). It is the customers' responsibility to install the unit. Customers are responsible for obtaining the appropriate SAS adapters, cables, and interposers (if required) for system attachment. Customers are also responsible for ordering media. For optimum performance, the customer must obtain the latest level of firmware prior to installing the unit. Customers can download the latest level of firmware from the LTO website

http://www.ibm.com/storage/lto

Downloading or obtaining from IBM and installing designated Machine Code (microcode, basic input/output system code (called BIOS, utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates from an IBM Internet website or from other electronic media must be completed by the customer with the help of instructions that IBM provides. Customers may request IBM to install Machine Code changes; however, there may be a charge for that service.

Cable orders

For TS2260 Model H6S, a SAS cable is required to attach a TS2260 tape drive to a host SAS adapter. SAS/Min-SAS cables provide attachment from HBA with SFF-8470 to the drive with SFF-8088. Mini-SAS/Mini-SAS cables provide attachment from HBA SFF-8088 to the drive with SFF-8088. At least one SAS cable should be specified on the initial plant order.

The following cable options are available for SAS attachment:

Refer to the Specify or Special Features section of the 3580 Sales Manual for a detailed description of the cables available.

Installability

Installation time for the TS2260 tape drive is approximately 0.5 to 0.7 hours.

Packaging
                                                               Number of
Product              Shipment group                            boxes
 
3580                 TS2260 with Tape Drive                    1
                      (3580 Model H6S)
                     Power cord option
                     One cleaning cartridge
                     Documentation CD that includes:
                      - IBM System Storage TS2260 Model
                         H6S Tape Drive Setup, Operator,
                         and Service Guide
                      - IBM System Storage TS2260
                         Statement of Limited Warranty
                      - IBM Translated Safety Notices
                     Documentation kit that includes:
                      - License Agreement
                      - IBM System Storage TS2260
                         Statement of Limited Warranty
                      - IBM System Storage TS2260
                         Model H6S Quick Reference
                      - CD pointer document
                      - Device Driver pointer document
                      - Compliance document
                     LTFS Single Drive Edition (SDE) software CD
Supplies

For users: IBM LTO Ultrium data cartridges for use in TS2260 model H6S tape drive can be purchased using feature or SEO numbers when available with the initial order. IBM-branded media supplies can or will also be available directly through AAS.

Refer to the 3589 Sales Manual for further information.

For additional information, go to the following website

http://www.storage.ibm.com/media

For users and remarketers:

IBM-branded media and media supplies can be ordered directly through AAS using IBM machine type 3589.

IBM-branded media and media supplies can be also purchased through Priority Fulfillment Services and its distribution channel in North America, Latin America, and Asia Pacific.

For information about Priority Fulfillment Services Europe distribution channels, call +31-433-502-756. Other country-specific numbers can be found at

http://www.ibm.com/storage/media

Security, auditability, and control

This product uses the security and auditability features of the host hardware, host software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and integration of this product.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.



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Onsite Service
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To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

Warranty period

Optional IBM features initially installed in an IBM machine carry the same warranty period as the machine. If installed after the initial machine installation, they carry the balance of the machine warranty or the optional feature warranty, whichever is greater.

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive).

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

International Warranty Service

International Warranty Service (IWS) is not available.

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.



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Customer Replaceable Unit (CRU) Service
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To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

Warranty period

Optional IBM features initially installed in an IBM machine carry the same warranty period as the machine. If installed after the initial machine installation, they carry the balance of the machine warranty or the optional feature warranty, whichever is greater.

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call, machine technology, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive) to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

International Warranty Service

International Warranty Service (IWS) is not available.

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.



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CRU and Machine Exchange Service
Bottom rule

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

Warranty period

Optional IBM features initially installed in an IBM machine carry the same warranty period as the machine. If installed after the initial machine installation, they carry the balance of the machine warranty or the optional feature warranty, whichever is greater.

Warranty service

If required, IBM provides exchange service for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call, machine technology, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

CRU and Machine Exchange service

At IBM's discretion you will receive specified CRU service, or IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM . Transportation charges, both ways, are paid by IBM . You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.

International Warranty Service

International Warranty Service (IWS) is not available.

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Warranty service upgrades

IBM hourly service rate classification

Two

Field-installable features

No

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

This license machine code pertains to a machine using LMC model:

3580-H6S

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support website

http://www-304.ibm.com/jct01004c/systems/support/machine_warranties/index.html

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.



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Top rule
Pricing
Bottom rule

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Announcement countries
Bottom rule

All European, Middle Eastern, and African countries.

Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, System x, Magstar and Tivoli are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

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