IBM Proactive Support for Power Systems offers support service options for IBM Power Systems servers

IBM United States Software Announcement 218-426
September 11, 2018

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


(Corrected on August 9, 2019)

Added IBM Proactive Support for Power Systems topic to Overview and Description sections.



At a glance

Top rule

IBM® Proactive Support for Power Systems™ has been enabled in the IBM Power® configuration tools for IBM AIX®, IBM i, Linux® (distributor and OSS), and SAP HANA. This implementation simplifies and improves the ease of sale of Proactive Support on new Power servers by:

  • Simplifying contracting and pricing processes
  • Maximizing the potential for product resiliency
  • Helping to lower overall operation cost


Back to topBack to top

Overview

Top rule

You can now enable new IBM Power Systems servers with the broad support service options of Proactive Support. Proactive Support for Power Systems, provided by highly skilled support specialists, is designed to provide an integrated approach to proactive, coordinated support for multiproduct and multivendor IT environments. It maximizes IT infrastructure availability at an effective cost.

Proactive Support for Power Systems provides cost-effective support across all IBM hardware and software, as well as the most strategic non-IBM products, such as Linux, helping you maximize the return on your IT investment.

When you choose Proactive Support for Power Systems, skilled support specialists monitor and support your multivendor IT infrastructure. The support specialists:

  • Rapidly respond to critical threats and situations, using proprietary analysis tools
  • Act as a remote extension of your IT staff
  • Help to improve your system availability, productivity, and recoverability

For more information on IBM Proactive Support, see Services Announcement 618-007, dated May 15, 2018.

IBM Proactive Support for Power Systems

Clients have found significant value in IBM's Proactive Support offerings on mission-critical systems, as this provides personalized support, proactive recommendations, and accelerated response times versus standard support. As a result, IBM is including the IBM Proactive Support in the default configuration for all Mid-Range and Enterprise IBM POWER9 Systems - for IBM AIX, IBM i, Linux, and SAP HANA workloads. Other configurations are also available.



Back to topBack to top

Key prerequisites

Top rule

The following services are required for the duration of the proposed Proactive Support.

Any product group:

  • IBM 24x7 Warranty or 24x7 IBM Hardware Maintenance (HWMA)

If Proactive Support for AIX/IBM i is selected:

  • IBM Software Maintenance (SWMA) for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)

If Proactive Support for Linux or Proactive Support for SAP HANA is selected:

  • Distributor Linux (Red Hat, SUSE, or Ubuntu) - Subscription and IBM Support Line for Linux
  • OSS Linux Products - IBM Support Line for OSS


Back to topBack to top

Planned availability date

Top rule

September 14, 2018



Back to topBack to top

Description

Top rule

Proactive Support for Power Systems is an optional add-on to the base software (SWMA or Support Line) or hardware (warranty or HWMA) for Power servers that gives you a service solution for complex, versatile, and powerful IT products that are IT solutions in their own right.

Proactive Support for Power Systems has three primary components:

  • Managed Support provides a named product support specialist who acts as an extension of your in-house staff within IBM Support and maintains regular communication with you through quarterly status calls/electronic reports. The specialist maintains an up-to-date awareness of your enhanced problem resolution service components.
  • Proactive Support offers a combination of analytical tools (TSA, ProWeb), emergency maintenance notifications, automated alert reports on the latest AIX/IBM i maintenance, performance management summary reports, and expert advice by specialists who knows you and your environment.
  • Enhanced Problem Resolution offers fast, managed problem resolution through the unique IBM Direct Access Code (DAC) system that provides direct access to a dedicated team of product support specialists who can quickly diagnose a problem, resolve it directly, or route it to and engage additional expert assistance. This team will respond live or within a maximum of 30 minutes 24x7x365 to any hardware or software problem reported to them through DAC (phone) or within 60 minutes by quoting the DAC (electronic submission).

IBM Proactive Support for Power Systems

Clients have found significant value in IBM's Proactive Support offerings on mission-critical systems, as this provides personalized support, proactive recommendations, and accelerated response times versus standard support. As a result, IBM is including the IBM Proactive Support in the default configuration for all Mid-Range and Enterprise IBM POWER9 Systems - for IBM AIX, IBM i, Linux, and SAP HANA workloads. Other configurations are also available.



Back to topBack to top

Program number

Top rule

Program number VRM Program name
5771-PXI 1.0.0 Proactive Support for AIX/IBM i 1 Year
5773-PXI 1.0.0 Proactive Support for AIX/IBM i 3 year
5771-PLX 1.0.0 Proactive Support for Linux 1 Year
5773-PLX 1.0.0 Proactive Support for Linux 3 Year
5771-PHN 1.0.0 Proactive Support for SAP HANA 1 Year
5773-PHN 1.0.0 Proactive Support for SAP HANA 3 year

Product identification number

Program number Maintenance 1-year PID number Maintenance 3-year PID number
5771-PXI N/A N/A
5773-PXI N/A N/A
5771-PLX N/A N/A
5773-PLX N/A N/A
5771-PHN N/A N/A
5773-PHN N/A N/A


Back to topBack to top

Offering Information

Top rule

Product information is available on the IBM Offering Information website.



Back to topBack to top

Publications

Top rule

A copy of the Client Notice and Agreement for Proactive Support for Power Systems are shipped with the order. Client Notice refers to the website where the agreement sets the terms of support for Proactive Support for Power Systems. The applicable agreement is posted on the website for the specific country or region in which the software is installed. The agreement does not require a client signature. The agreement terms govern the service. By the client ordering, making payment for, or using the service, the client accepts the terms of the agreement without modification. The service becomes subject to this agreement when IBM or your IBM Business Partner accepts your order or payment.



Back to topBack to top

Services

Top rule

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



Back to topBack to top

Technical information

Top rule

Specified operating environment

Hardware requirements

One or more Power Systems servers.

Software requirements

If Proactive Support for AIX/IBM i is selected:

  • IBM SWMA for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)

If Proactive Support for Linux or Proactive Support for SAP HANA is selected:

  • Distributor Linux (Red Hat, SUSE, or Ubuntu) - Subscription and IBM Support Line for Linux
  • OSS Linux Products - IBM Support Line for OSS
The IBM Support Community

The IBM Support Community is your gateway to technical support tools and resources that are designed to help you save time and simplify support. Support Community tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems, and build skills.

You can also access the Service requests and PMRs tool for more support.

Planning information

Packaging

Not applicable



Back to topBack to top

Ordering information

Top rule

Consult your IBM representative.

Proactive Support for Power Systems

5771-PXI - Proactive Support for AIX/IBM i 1 Year

Program number Feature description OTC feature number
5771-PXI Proactive Support for AIX/IBM i - 1PG03 2294
  Proactive Support for AIX/IBM i - 1PG04 2295
Program number Feature description Supply feature number
5771-PXI USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

5773 - PXI - Proactive Support for AIX/IBM i 3 Year

Program number Feature description OTC feature number
5773-PXI Proactive Support for AIX/IBM i - 3PG03 1870
  Proactive Support for AIX/IBM i - 3PG04 1871
Program number Feature description Supply feature number
5773-PXI USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

5771-PLX - Proactive Support for Linux 1 Year

Program name Feature description OTC feature number
5771-PLX Proactive Support for Linux - 1PG05 2296
  Proactive Support for Linux - 1PG03 2297
  Proactive Support for Linux - 1PG04 2298
Program number Feature description Supply feature number
5771-PLX USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

5773-PLX - Proactive Support for Linux 3 Year

Program number Feature description OTC feature number
5773-PLX Proactive Support for Linux - 3PG05 1872
  Proactive Support for Linux - 3PG03 1873
  Proactive Support for Linux - 3PG04 1874
Program number Feature description Supply feature number
5773-PLX USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

5771-PHN - Proactive Support for SAP HANA 1 Year

Program number Feature description OTC feature number
5771-PHN Proactive Support for SAP HANA - 1PG05 2299
  Proactive Support for SAP HANA - 1PG03 2300
  Proactive Support for SAP HANA - 1PG04 2301
Program number Feature description Supply feature number
5771-PHN USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

5773-PHN - Proactive Support for SAP HANA 3 Year

Program number Feature description OTC feature number
5773-PHN Proactive Support for SAP HANA - 3PG05 1875
  Proactive Support for SAP HANA - 3PG03 1876
  Proactive Support for SAP HANA - 3PG04 1877
Program number Feature description Supply feature number
5773-PHN USA Agreements doc (Agreements for IBM Software Support Services) 5810
  USA Notice doc (Agreements for IBM Software Support Services) 5809

Charge metric

Program name PID number Charge metric License Information document number
Proactive Support for AIX/IBM i 1 Year 5771-PXI Per Server N/A
Proactive Support for AIX/IBM i 3 Year 5773-PXI Per Server N/A
Proactive Support for Linux 1 Year 5771-PLX Per Server N/A
Proactive Support for Linux 3 Year 5773-PLX Per Server N/A
Proactive Support for SAP HANA 1 Year 5771-PHN Per Server N/A
Proactive Support for SAP HANA 3 Year 5773-PHN Per Server N/A



Back to topBack to top

Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

License Information number

Not applicable

Limited warranty applies

No

Volume orders (IVO)

No

Passport Advantage applies

No

Software Subscription and Support applies

Not applicable

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



Back to topBack to top

Statement of good security practices

Top rule

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



Back to topBack to top

Prices

Top rule

For additional information and current prices, contact your local IBM representative.

Program name: Proactive Support for Power systems

5771-PXI - Proactive Support for AIX/IBM i 1 Year

Program number Feature description OTC feature number
5771-PXI Proactive Support for AIX/IBM i - 1PG03 2294
  Proactive Support for AIX/IBM i - 1PG04 2295

5773-PXI - Proactive Support for AIX/IBM i 3 Year

Program number Feature description OTC feature number
5773-PXI Proactive Support for AIX/IBM i - 3PC03 1870
  Proactive Support for AIX/IBM i - 3PG04 1871

5771-PLX - Proactive Support for Linux 1 Year

Program number Feature description OTC feature number
5771-PLX Proactive Support for Linux - 1PG05 2296
  Proactive Support for Linux - 1PG03 2297
  Proactive Support for Linux - 1PG04 2298

5773-PLX - Proactive Support for Linux 3 Year

Program number Feature description OTC feature number
5773-PLX Proactive Support for Linux - 3PG05 1872
  Proactive Support for Linux - 3PG03 1873
  Proactive Support for Linux - 3PG04 1874

5771-PHN - Proactive Support for SAP HANA 1 Year

Program number Feature description OTC feature number
5771-PHN Proactive Support for SAP HANA - 1PG05 2299
  Proactive Support for SAP HANA - 1PG03 2300
  Proactive Support for SAP HANA - 1PG04 2301

5773-PHN - Proactive Support for SAP HANA 3 Year

Program number Feature description OTC feature number
5773-PHN Proactive Support for SAP HANA - 3PG05 1875
  Proactive Support for SAP HANA - 3PG03 1876
  Proactive Support for SAP HANA - 3PG04 1877


Back to topBack to top

Order now

Top rule

To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

Trademarks

Power Systems is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, AIX, Passport Advantage and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States