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IBM Content Collector V3.0: Value-based archiving for email, file systems, IBM Connections, and Microsoft Sharepoint

IBM United States Software Announcement 212-166
May 22, 2012

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices

(Corrected on June 11, 2012)

Updated title.

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At a glance
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IBM® Content Collector adds a new component, IBM Content Collector for IBM Connections V3.0, which delivers support for archiving files, wikis, blogs, forums, profiles, and activities from the IBM Connections social business platform. V3.0 updates:



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Overview
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IBM Content Collector V3.0 is a member of IBM Information Lifecycle Governance (ILG) portfolio and is designed to enable users to:

The ILG portfolio includes capabilities that legal, IT, records, and business users can use to help reduce legal risk and reduce data management and discovery costs. With value based archiving, rigorous eDiscovery, retention and records management, and defensible disposition, you can benefit from features that help manage enterprise information based on its business value, comply more efficiently with litigation and regulatory duties, and to dispose of information when it is no longer needed.

The IBM ILG portfolio is designed to help:

IBM Content Collector V3.0 supports ILG initiatives by providing content collection and archiving capabilities for enterprise data sources such as email, file systems, Microsoft SharePoint, and IBM Connections. Through the use of profiles that define the location of valuable business content and processing rules that determine how and when it should be collected and processed, IBM Content Collector V3.0 can help streamline and automate the collection and archiving process. Once archived, the capabilities of the ILG portfolio can be applied to the data, including simplified eDiscovery, retention management, and defensible disposition.



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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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May 25, 2012: Electronic availability

June 1, 2012: Media availability



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Description
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The IBM approach to archiving and governance is to provide advanced capabilities organizations can use to identify and archive content based on its business value. Today, information stakeholders across the enterprise are often disconnected from one another - and from the data they are trying to manage. While many individuals have part of the information management picture, there is often no way to systematically connect all these individuals and the systems and data in their environment. With a comprehensive set of solutions, products, and services in a unified and integrated strategy that helps you realize the business value of your information while driving down costs and risks, and ensuring that critical business content is properly retained and protected, you can:

IBM Content Collector V3.0 is designed to help you identify, collect, organize, and enhance information based on profiles you provide. IBM Content Collector V3.0 is much more than straight through archiving. A sophisticated rules engine can perform conditional analysis of the source content and determine the appropriate action including automatic classification, metadata extraction or addition, archive, archive, and declare as a record or even delete. IBM Content Collector V3.0 supports enhanced functionality such as de-duplication, single-instance storage, retention management, and data compression to reduce the size of the archive and cost of ownership.

IBM Content Collector V3.0 includes four components:

Other new and enhanced capabilities across the IBM Content Collector family:

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Content Collector is capable as of June 1, 2012, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Availability of national languages
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Product description            Language        GA date
 
IBM Content Collector V3.0.0   Multilingual    June 1, 2012
                               (French,
                               Russian,
                               Hebrew,
                               Arabic,
                               Korean,
                               Chinese -
                               Simplified,
                               Spanish,
                               Portuguese-Brazilian,
                               German,
                               Japanese,
                               Chinese -
                               Traditional,
                               Hungarian,
                               English,
                               Slovenian,
                               Greek,
                               Turkish,
                               Dutch, Czech,
                               Slovakian,
                               Italian,
                               Polish)


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Program number
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Program    VRM                          Program name
number
 
5724-V57   3.0.0                        IBM Content Collector


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For a detailed and current view of the hardware requirements, refer to

http://www.ibm.com/support/docview.wss?uid=swg27024229
Software requirements

IBM Content Collector for eMail V3.0, IBM Content Collector for Microsoft SharePoint V3.0, and IBM Content Collector for File Systems V3.0, and IBM Content Collector for IBM Connections V3.0 require one of the following content management servers as repository:

A minimum of five Authorized User licenses for the specific repository deployed are required for any combination of the following to meet the minimum IBM Content Collector back-end repository licensing requirements:

For a detailed and current view of the software requirements, refer to

http://www.ibm.com/support/docview.wss?uid=swg27024229

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Content Collector for Email     Content         IBM Content
 Authorized                          Manager         Collector
IBM Content Collector for Email     Content         IBM Content
 Employee                            Manager         Collector
IBM Content Collector for Email     Content         IBM Content
 External                            Manager         Collector
IBM Content Collector for File      Content         IBM Content
 Systems Authorized                  Manager         Collector
IBM Content Collector for File      Content         IBM Content
 Systems Employee                    Manager         Collector
IBM Content Collector for File      Content         IBM Content
 Systems External                    Manager         Collector
IBM Content Collector for IBM       Content         IBM Content
 Connections Authorized              Manager         Collector
IBM Content Collector for IBM       Content         IBM Content
 Connections Employee                Manager         Collector
IBM Content Collector for IBM       Content         IBM Content
 Connections External                Manager         Collector
IBM Content Collector for           Content         IBM Content
 Microsoft SharePoint Authorized     Manager         Collector
IBM Content Collector for           Content         IBM Content
 Microsoft SharePoint Employee       Manager         Collector
IBM Content Collector for           Content         IBM Content
 Microsoft SharePoint External       Manager         Collector
Program name                          PID        Charge unit
                                      number     description
 
IBM Content Collector for Email       5724-V57   Per User Value
 Authorized                                       Unit
IBM Content Collector for Email       5724-V57   Per User Value
 Employee                                         Unit
IBM Content Collector for Email       5724-V57   Per User Value
 External                                         Unit
IBM Content Collector for File        5724-V57   Per User Value
 Systems Authorized                               Unit
IBM Content Collector for File        5724-V57   Per User Value
 Systems Employee                                 Unit
IBM Content Collector for File        5724-V57   Per User Value
 Systems External                                 Unit
IBM Content Collector for IBM         5724-V57   Per User Value
 Connections Authorized                           Unit
IBM Content Collector for IBM         5724-V57   Per User Value
 Connections Employee                             Unit
IBM Content Collector for IBM         5724-V57   Per User Value
 Connections External                             Unit
IBM Content Collector for Microsoft   5724-V57   Per User Value
 SharePoint Authorized                            Unit
IBM Content Collector for Microsoft   5724-V57   Per User Value
 SharePoint Employee                              Unit
IBM Content Collector for Microsoft   5724-V57   Per User Value
 SharePoint External                              Unit

User Value Units

Authorized User Value Unit (AUVU) license conversion table

Cumulative Minimum    Maximum    User       Max UVUs   Cumulative Cumulative
volume     authorized authorized Value      for each   UVUs at    volume
level                            Units per  level      each       disc
                                 authorized            level
 
1               1         20     1.00          20         20       0.0%
2              21         50     0.83          25         45      10.0%
3              51        100     0.80          40         85      15.0%
4             101        250     0.76         115        200      20.0%
5             251        500     0.60         150        350      30.0%
6             501      1,000     0.50         250        600      40.0%
7           1,001      5,000     0.47       1,900      2,500      50.0%
8           5,001     10,000     0.40       2,000      4,500      55.0%
9          10,001     25,000     0.36       5,500      10,000     60.0%
10         25,001     infinity   0.33       NA         NA         NA

Employee User Value Unit (EUVU) license conversion table

Cumula- Minimum   Maximum      User     Max         Cumula-    Cumula-
tive    employees employees    Value    UVUs        tive UVUs  tive
volume                         Units    for         at each    vol
level                          per      each        level      disc
                               employee level
 
 1          1,000       2,500  1.000         2,500      2,500   0.0%
 2          2,501       5,000  0.800         2,000      4,500  10.0%
 3          5,001      10,000  0.700         3,500      8,000  20.0%
 4         10,001      30,000  0.650        13,000     21,000  30.0%
 5         30,001      50,000  0.550        11,000     32,000  36.0%
 6         50,001     100,000  0.500        25,000     57,000  43.0%
 7        100,001     300,000  0.465        93,000    150,000  50.0%
 8        300,001     500,000  0.400        80,000    230,000  54.0%
 9        500,001   1,000,000  0.360       180,000    410,000  59.0%
10      1,000,001   Infinity   0.320       NA         NA       NA

External User Value Unit (XUVU) license conversion table

Cumula- Minimum     Maximum         User     Max           Cumula-       Cumula-
tive    Ext         Ext             Value    UVUs          tive UVUs     tive
volume  Users       Users           Units    for           at each       vol
level                               per Ext  each          level         disc
                                    User     level
 
1             1,000      10,000     1.00000      10,000        10,000     0.0%
2            10,001      50,000     0.87500      35,000        45,000    10.0%
3            50,001     100,000     0.60000      30,000        75,000    25.0%
4           100,001     500,000     0.43750     175,000       250,000    50.0%
5           500,001   1,000,000     0.30000     150,000       400,000    60.0%
6         1,000,001  25,000,000     0.24375   5,850,000     6,250,000    75.0%

Charge metrics definitions

IBM Content Collector V3.0 has a structure for licensing and pricing designed for clarity, simplicity, and unity with other products in the IBM Enterprise Content Management portfolio.

For the IBM Content Collector V3.0 products, the following definitions will apply.

User means an individual (named or unnamed) within or outside of your enterprise who is permitted to access the program or any program component in any manner directly or indirectly (for instance, via a multiplexing program, device, or application server) through any means. In addition, each and every additional specific individual (named or unnamed) within or outside your enterprise, whose content may be archived, accessed, analyzed or searched, or is authorized by you to be archived, accessed, analyzed or searched, at any time by the program, either directly or indirectly (via a multiplexing program, device, or application server) through any means. A single individual permitted to access the program or any component, and whose content will be archived, accessed, analyzed or searched or is authorized as such, will only be counted as a single authorized user.

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.

At all times, the number of users accessing the program or any component of the program in any manner, directly or indirectly (for instance, via a multiplexing program, device, or application server) or through any other means must not exceed your entitlement to use the program, as indicated on the applicable PoEs.

For the IBM Content Collector V3.0, three types of User Value Unit (UVU) are available.

  1. Authorized (AUVU): For selectively licensing internal users within your organization. The number of AUVUs you require is based on the number of authorized users within your organization that may access the program and/or whose user content may be analyzed using the program in any manner at set forth in the AUVU license conversion table.
  2. External (XUVU): For licensing users who are external to your organization whose user content is analyzed using the program. The number of XUVUs you require is based on the number of external users whose user content may be analyzed using the program in any manner as set forth in the XUVU license conversion table.
  3. Employee (EUVU): For collectively licensing all of your internal users. The number of EUVUs you require will be based on the number of employees in your Enterprise as set forth in the EUVU license conversion table.

An enterprise includes any legal entity that, by more than 50%, owns, is owned by, or is under common ownership with the licensee. The licensee is the legal entity that is authorized to execute and administer this agreement on behalf of an enterprise. The licensee need not be a company and may be the entire enterprise.

Passport Advantage program licenses

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Email Authorized
IBM Content Collector for Email Auth User Value Unit     E05P3LL
 Annual SW S&S Renewal
IBM Content Collector for Email Auth User Value Unit     D05XQLL
 Lic + SW S&S 12 Mo
IBM Content Collector for Email Auth User Value Unit SW  D05Y0LL
 S&S Reinstate 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for File Systems Authorized
IBM Content Collector for File Sys Auth User Value Unit  E05NZLL
 Annual SW S&S Rnwl
IBM Content Collector for File Sys Auth User Value Unit  D05XNLL
 Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Auth User Value Unit  D05XPLL
 SW S&S Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Email External
IBM Content Collector for eMail Ext User Value Unit      E06KTLL
 Annual SW S&S Rnwl
IBM Content Collector for eMail Ext User Value Unit Lic  D08DVLL
 + SW S&S 12 Mo
IBM Content Collector for eMail Ext User Value Unit SW   D08DWLL
 S&S Reinstate 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Email Employee
IBM Content Collector for eMail Employee User Value      E06KSLL
 Unit Annual SW S&S Rnwl
IBM Content Collector for eMail Employee User Value      D08DTLL
 Unit Lic + SW S&S 12 Mo
IBM Content Collector for eMail Employee User Value      D08DULL
 Unit SWS&S Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for File Systems Employee
IBM Content Collector for File Sys Empl User Value Unit  E06KULL
 Annual SW S&S Rnwl
IBM Content Collector for File Sys Empl User Value Unit  D08DXLL
 Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Empl User Value Unit  D08DYLL
 SW S&S Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for File Systems External
IBM Content Collector for File Sys Ext User Value Unit   E06KVLL
 Annual SW S&S Rnwl
IBM Content Collector for File Sys Ext User Value Unit   D08DZLL
 Lic + SW S&S 12 Mo
IBM Content Collector for File Sys Ext User Value Unit   D08E0LL
 SW S&S Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Microsoft SharePoint
 Authorized
IBM Content Collector MSSP Auth Per User Value Unit Lic  D0AYNLL
 + SW S&S 12 Mo
IBM Content Collector MSSP Auth Per User Value Unit SW   D0AYPLL
 S&S Reinstate 12 Mo
IBM Content Collector for MS Sharepoint Auth UVU Annual  E07QPLL
 SW S&S Rnwl

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Microsoft SharePoint Employee
IBM Content Collector for MS Sharepoint Empl UVU Annual  E07QQLL
 SW S&S Rnwl
IBM Content Collector for MS Sharepoint Empl UVU Lic +   D0AYQLL
 SW S&S 12 Mo
IBM Content Collector for MS Sharepoint Empl UVU SW S&S  D0AYRLL
 Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for Microsoft SharePoint External
IBM Content Collector for MS Sharepoint Ext UVU Annual   E07QRLL
 SW S&S Rnwl
IBM Content Collector for MS Sharepoint Ext UVU Lic +    D0AYSLL
 SW S&S 12 Mo
IBM Content Collector for MS Sharepoint Ext UVU SW S&S   D0AYTLL
 Reinst 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for IBM Connections Employee
ICC for IBM Connec Employee per User Value Unit Annual   E0DT4LL
 SW S&S Rnwl
ICC for IBM Connec Employee per User Value Unit Lic +    D0PQ1LL
 SW S&S 12 Mo
ICC for IBM Connec Employee per User Value Unit SW S&S   D0PQ2LL
 Reinstate 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for IBM Connections External
ICC for IBM Connec External per User Value Unit Annual   E0DT5LL
 SW S&S Rnwl
ICC for IBM Connec External per User Value Unit Lic +    D0PQ3LL
 SW S&S 12 Mo
ICC for IBM Connec External per User Value Unit SW S&S   D0PQ4LL
 Reinstate 12 Mo

IBM Content Collector

Part description                                         Part
                                                         number
 
IBM Content Collector for IBM Connections Authorized
ICC for IBM Connec Authorized per User Value Unit        E0DT3LL
 Annual SW S&S Rnwl
ICC for IBM Connec Authorized per User Value Unit Lic +  D0PPZLL
 SW S&S 12 Mo
ICC for IBM Connec Authorized per User Value Unit SW     D0PQ0LL
 S&S Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM Content Collector V3.0.0
IBM Content Collector v3.0 for Windows™ Multilingual      BF050ML
 Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Content Collector V3.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Content Collector for   IBM Content Collector v3.0  BF050ML
 IBM Connections Authorized  for Windows Multilingual
 per User Value Unit         Media Pack
IBM Content Collector for   IBM Content Collector v3.0  BF050ML
 IBM Connections Employee    for Windows Multilingual
 per User Value Unit         Media Pack
IBM Content Collector for   IBM Content Collector v3.0  BF050ML
 IBM Connections External    for Windows Multilingual
 per User Value Unit         Media Pack
IBMContentCollectorforE-mai IBM Content Collector v3.0  BF050ML
 lAuthorizedperUserValueUnit for Windows Multilingual
                             Media Pack
IBMContentCollectorforEmail IBM Content Collector v3.0  BF050ML
 EmployeePerUserValueUnit    for Windows Multilingual
                             Media Pack
IBMContentCollectorforEmail IBM Content Collector v3.0  BF050ML
 ExternalPerUserValueUnit    for Windows Multilingual
                             Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0  BF050ML
 ystemsAuthorizedperUserValu for Windows Multilingual
 eUnit                       Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0  BF050ML
 ystemsEmployeePerUserValueU for Windows Multilingual
 nit                         Media Pack
IBMContentCollectorforFileS IBM Content Collector v3.0  BF050ML
 ystemsExternalPerUserValueU for Windows Multilingual
 nit                         Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0  BF050ML
 softSharePointAuthorizedper for Windows Multilingual
 UserValueUnit               Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0  BF050ML
 softSharePointEmployeeperUs for Windows Multilingual
 erValueUnit                 Media Pack
IBMContentCollectorforMicro IBM Content Collector v3.0  BF050ML
 softSharePointExternalperUs for Windows Multilingual
 erValueUnit                 Media Pack


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM Content Collector                     5724-V57   L-BHAR-8Q8H6C

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Software Subscription and Support applies

Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet® , if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks

IBM, Lotus, Domino, Notes, z/OS, Passport Advantage, FileNet, Express and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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