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IBM TRIRIGA V10.3.2 suite and IBM TRIRIGA Application Platform V3.3.2 enhance real estate lease accounting and accelerate space management time to value

IBM United States Software Announcement 213-555
November 26, 2013

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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Overview
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IBM® TRIRIGA® V10.3.2 suite, built using IBM TRIRIGA Application Platform V3.3.2, is an integrated workplace management system that can help increase an organization's ability to deliver greater business value through more streamlined business operations and environmental efficiencies. The following enhancements are now available for IBM TRIRIGA V10.3.2 suite and IBM TRIRIGA Application Platform V3.3.2:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections for this information.



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Planned availability date
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Description
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IBM TRIRIGA V10.3.2 suite delivers a single integrated workplace management system that helps increase visibility into underperforming facilities, resources, and process; improves control of facility occupancy and operating costs; and automates time-consuming activities to increase the operational efficiency and organizational effectiveness of real estate, facility management, and environmental sustainability functions within medium and large-sized commercial and public enterprises.

Core business solutions:

Add-ons may only be purchased in addition to the core solutions. Available add-ons:

IBM TRIRIGA V10.3.2 suite and IBM TRIRIGA Application Platform V3.3.2 enhancements are listed below.



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Product positioning
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IBM TRIRIGA provides unique capabilities important to the IBM Smarter Planet® and Smarter Infrastructure initiative. An important component of Tivoli's Integrated Service Management strategy is to provide software, systems, and expertise to manage infrastructure, people, and processes.

Fitting into this strategy, IBM TRIRIGA delivers an integrated workplace management system comprised of business applications including prebuilt performance metrics, business controls, and process automation to help simplify and accelerate the management of real estate and building infrastructure across their total lifecycle.

IBM TRIRIGA extends the management of the processes managed for real estate and facilities, from facility strategic planning, transaction management, and lease accounting, through capital project management, space management, facility maintenance management, and environmental and energy management to asset disposition.



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Program number
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Program
number    VRM      Program name
 
5725-F25  10.3.2   IBM TRIRIGA Portfolio Data Manager
5725-F26  3.3.2    IBM TRIRIGA Application Platform
5725-F45  12.0.2   IBM TRIRIGA CAD Integrator/Publisher


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Education support
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

Client workstations

Application server

Database server

Software requirements

Client workstations

Software:

Application servers

Database server

JDBC drivers

Product runtimes

Operating systems

IBM

Linux™

Sun Solaris

Microsoft

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

The IBM TRIRIGA products are distributed with:

Security, auditability, and control

IBM TRIRIGA product family uses the security and auditability features of IBM WebSphere Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There typically is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There typically is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

Pricing examples

IBM TRIRIGA Application Platform and the following core solutions are all licensed per Concurrent User:

IBM TRIRIGA Workplace Performance Management Real Estate is used as a product add-on in combination with core product IBM TRIRIGA Real Estate Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Workplace Performance Management Facilities and IBM TRIRIGA Strategic Facility Planning are used as product add-ons in combination with core product IBM TRIRIGA Facilities Manager. These product add-ons are licensed per Install only.

IBM TRIRIGA Workplace Performance Management Operations is used as a product add-on in combination with core product IBM TRIRIGA Workplace Operations Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Workplace Performance Management Enterprise is used as a product add-on in combination with core products IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, or IBM TRIRIGA Integrated Workplace Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Facility Assessment is used as a product add-on in combination with core product IBM TRIRIGA Workplace Operations Manager. This product add-on is licensed per Concurrent User only.

IBM TRIRIGA Workplace Performance Management Projects is used as a product add-on in combination with core product IBM TRIRIGA Capital Projects Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Real Estate Environmental Sustainability Impact Manager is used as a product add-on in combination with core product IBM TRIRIGA Real Estate Environmental Sustainability Manager. This product add-on is licensed per Install only.

IBM TRIRIGA Request Central is commonly used as a product combination add-on in combination with core products IBM TRIRIGA Facilities Manager and IBM TRIRIGA Workplace Operations Manager, but may be used as a product combination add-on in combination with IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Capital Projects Manager, and IBM TRIRIGA Portfolio Data Manager. IBM TRIRIGA Request Central is licensed per Concurrent User only.

IBM TRIRIGA Workplace Reservation Manager is commonly used as a product combination add-on in combination with core products IBM TRIRIGA Facilities Manager and IBM TRIRIGA Workplace Operations Manager, but may be used as a product combination add-on in combination with IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Capital Projects Manager, and IBM TRIRIGA Portfolio Data Manager. IBM TRIRIGA Workplace Reservation Manager is licensed per Install only.

IBM TRIRIGA Application Builder is used as a product add-on in combination with any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager. This product add-on is licensed per Authorized User only.

IBM TRIRIGA Connector for Offline Forms is licensed per Concurrent User only and is used as an adaptor to any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager.

IBM TRIRIGA CAD Integrator/Publisher is licensed per Authorized User only and is used as an adaptor to IBM TRIRIGA Facilities Manager.

IBM TRIRIGA Connector for Business Applications is licensed per Install only and is used as an adaptor to any of the core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability.

If a customer has one application server that handles traffic for real-time usage by the end user, one backup application server, one process server that handles asynchronous workload processing, and one backup process server, the following licensing scheme applies:

                                Quantity          License
                                in customer       entitlements
Pricing metric                  environment       required
 
Installs                        4                 4

If a customer has 100 concurrent users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Concurrent Users               100               100

If a customer has 100 authorized users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Authorized Users               100               100

If a customer has 100 authorized and 100 concurrent users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Authorized Users               100               100
Concurrent Users               100               100

Brava Enterprise Viewer for IBM TRIRIGA is used as a product add-on in combination with the following core products: IBM TRIRIGA Real Estate Manager, IBM TRIRIGA Facilities Manager, IBM TRIRIGA Workplace Operations Manager, IBM TRIRIGA Capital Projects Manager, IBM TRIRIGA Portfolio Data Manager, and IBM TRIRIGA Real Estate Environmental Sustainability Manager. This product add-on is licensed per Concurrent User only.

If a customer has one application server that handles traffic for real-time usage by the end user, one backup application server, one process server that handles asynchronous workload processing, and one backup process server, the following licensing scheme applies:

                                Quantity          License
                                in customer       entitlements
Pricing metric                  environment       required
 
Installs                        4                 4

If a customer has 100 concurrent users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Concurrent Users               100               100

If a customer has 100 authorized users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Authorized Users               100               100

If a customer has 100 authorized and 100 concurrent users who require access, the following licensing scheme applies:

                               Quantity          License
                               in customer       entitlements
Pricing metric                 environment       required
 
Authorized Users               100               100
Concurrent Users               100               100


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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product group: TRIRIGA Portfolio
Product name: IBM TRIRIGA Portfolio Data Manager
Product category: TRIRIGA Portfolio
 
Product group: TRIRIGA Platform
Product name: IBM TRIRIGA Application Platform
Product category: TRIRIGA Platform

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM TRIRIGA Portfolio Data Manager V10.3.2 (5725-F25)

IBM TRIRIGA Portfolio Data Manager V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF17SB01      Tri Portfolio Data Mgr CU FCT
TRIGAW13SB01      Tri Portfolio Data Mgr CU
TRIGAW13SB02      Tri Portfolio Data Mgr CU Lnx Sys z
 
Media pack
description                                          Part number
 
IBM TRIRIGA Portfolio Data Manager V10.3.2           BN040ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Real Estate Manager V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF20SB01      Tri Real Estate Mgr CU FCT
TRIGAW16SB01      Tri Real Estate Mgr CU
TRIGAW16SB02      Tri Request Cntrl Conc Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Real Estate Manager V10.3.2              BN041ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Workplace Performance Management Real Estate V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF29SB01      Tri WPM® RE Install FCT
TRIGAF29SB02      Tri WPM RE Install Non-Prod FCT
TRIGAF29SB03      Tri WPM RE Lg Inst FCT
TRIGAF29SB04      Tri WPM RE Sm Inst FCT
TRIGAW25SB01      Tri WPM RE Install
TRIGAW25SB02      Tri WPM RE Install Non-Prod
TRIGAW25SB03      Tri WPM RE Install Usr Lnx Sys z
TRIGAW25SB04      Tri WPM RE NPE Instal Usr Lnx Sys z
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Performance Management Real    BN042ML
Estate V10.3.2 Multiplatform Multilingual Media Pack
IBM TRIRIGA Facilities Manager V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF10SB01      Tri Facilities Mgr CU FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW09SB01      Tri Facilities Mgr CU
TRIGAW09SB02      Tri Facilities Mgr CU Lnx Sys z
 
Media pack
description                                          Part number
 
IBM TRIRIGA Facilities Manager V10.3.2               BN045ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Workplace Performance Management Facilities V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF26SB01      Tri WPM Fac Inst Non-Prod FCT
TRIGAF26SB02      Tri WPM Fac Lg Inst FCT
TRIGAF26SB03      Tri WPM Fac Sm Inst FCT
TRIGAF26SB04      Tri WPM Facilities Inst FCT
TRIGAW22SB01      Tri WPM Facilities Inst Non-Prod
TRIGAW22SB02      Tri WPM Facilities Inst
TRIGAW22SB03      Tri WPM Facil per Inst Usr LnxSys z
TRIGAW22SB04      Tri WPM Facil NPE Inst Usr LnxSys z
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Performance Management         BN046ML
Facilities V10.3.2 Multiplatform Multilingual
Media Pack
IBM TRIRIGA Workplace Operations Manager V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF24SB01      Tri Workplace Operations Mgr CU FCT
TRIGAW20SB01      Tri Workplace Operations Mgr CU
TRIGAW20SB02      Tri Wrkplce Oprtns Mgr CU Lnx Sys z
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Operations Manager V10.3.2     BN047ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Workplace Performance Management Operations V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF27SB02      Tri WPM Operations Inst FCT
TRIGAF27SB03      Tri WPM Opps Lg Inst FCT
TRIGAF27SB04      Tri WPM Opps Sm Inst FCT
TRIGAW23SB01      Tri WPM Operations Inst
TRIGAF27SB01      Tri WPM for Ops Inst Non-Prod FCT
TRIGAW23SB02      Tri WPM for Ops Inst Non-Prod
TRIGAW23SB03      Tri WPM Opratns Inst Usr Lnx Sys z
TRIGAW23SB04      Tri WPM Oprtns NPE Inst Usr LnxSysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Performance Management         BN04DML
Operations V10.3.2 Multiplatform Multilingual
Media Pack
IBM TRIRIGA Capital Projects Manager V10.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF04SB01      Tri Capital Projects Manager CU FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW04SB01      Tri Capital Projects Manager CU
TRIGAW04SB02      Tri Cptal Prjcts Mgr CU lnx on Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Capital Projects Manager V10.3.2         BN03ZML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Workplace Performance Management Projects
V10.3.2 entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF28SB01      Tri WPM Projects Inst FCT
TRIGAF28SB03      Tri WPM Projects Lg Inst FCT
TRIGAF28SB04      Tri WPM Projects Sm Inst FCT
TRIGAW24SB01      Tri WPM Projects Inst
TRIGAF28SB02      Tri WPM Projects Inst Non-Prod FCT
TRIGAW24SB02      Tri WPM Projects Inst Non-Prod
TRIGAW24SB03      Tri WPM Prjcts Inst Usr lnx on Sysz
TRIGAW24SB04      Tri WPMP NPE per Inst Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Performance Management         BN043ML
Projects V10.3.2 Multiplatform Multilingual
Media Pack
IBM TRIRIGA Strategic Facility Planning V10.3.2
entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF22SB01      Tri Strat Fac Pl Non-Prod Inst FCT
TRIGAF22SB02      Tri Strat Fac Plan Lg Inst FCT
TRIGAF22SB03      Tri Strat Fac plan Sm Inst FCTT
TRIGAF22SB04      Tri Strat Fac Planning Inst FCTt
TRIGAW18SB01      Tri Strat Fac Plan Inst Non-ProdCT
TRIGAW18SB02      Tri Strat Facility Planning Inst
TRIGAW18SB03      Tri SFP per Inst Usr lnx Sysz
TRIGAW18SB04      Tri SFP NPE Inst Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Strategic Facility Planning V10.3.2      BN044ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Facility Assessment V10.3.2
entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF09SB01      Tri Facility Assessment CU FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW08SB01      Tri Facility Assessment CU
TRIGAW08SB02      Tri Facility Assessment CU lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Facility Assessment V10.3.2              BN048ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Real Estate Environmental Sustainability Impact
Manager V10.3.2 entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCTsessment CU FCT
TRIGAF18SB01      Tri RE Envir Sust ImpMgr NP InstFCT
TRIGAF18SB02      Tri RE Envir Sustain Impt Mgr IsFCT
TRIGAF18SB03      Tri RE Envir Sustain Imp MgrLCntFCT
TRIGAW14SB01      Tri RE Env Sust Imp Inst Non-ProdCT
TRIGAW14SB02      Tri RE Envir Sust Impact InstProd
TRIGAW14SB03      Tri REES IM Mgr Ins Usr lnx Sysz
TRIGAW14SB04      Tri REES IM Mgr NP Ins Usr lnx Sysz
 
Media pack
description                                            Part number
 
IBM TRIRIGA Real Estate Environmental Sustainability   BN04CML
Impact Manager V10.3.2 Multiplatform Multilingual
Media Pack
IBM TRIRIGA Workplace Reservation Manager V10.3.2
entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF25SB01      Tri WP Reservat Mgr Auth User FCT
TRIGAF25SB02      TRIRIGA WRM FCT per Instl
TRIGAF25SB03      TRIRIGA WRM for Non-Pdn FCT per Ins
TRIGAW21SB01      Tri WP Reservation Mgr Auth User
TRIGAW21SB02      TRIRIGA Wkplc Rsrvtn Mgr per Instl
TRIGAW21SB03      TRIRIGA WRM for Non-Prdtn per Inst
TRIGAW21SB04      Tri WPR Mgr Inst Usr lnx Sysz
TRIGAW21SB05      Tri WPRM for NP Inst Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Reservation Manager V10.3.2    BN049ML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Request Central  V10.3.2
entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF21SB01      Tri Request Central Conc User FCT
TRIGAW17SB01      Tri Request Central Conc User
TRIGAW17SB02      Tri Request Cntrl Conc Usr lnx Sysz
 
                                                     Part number
 
IBM TRIRIGA Request Central V10.3.2                  BN04AML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Real Estate Environmental Sustainability
Manager V10.3.2 entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF16SB01      Tri Partner FCT
TRIGAF19SB01      Tri RE Environ Sust Mgr CU FCT
TRIGAW15SB01      Tri RE Environ Sust Mgr CU
TRIGAW15SB02      Tri RE Evn Sus MgrConcUsrlnxSysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Real Estate Environmental                BN04BML
Sustainability Manager V10.3.2 Multiplatform
Multilingual Media Pack
IBM TRIRIGA Integrated Workplace Manager V10.3.2
entitled maintenance offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF31SB01      TRIRIGA Itegd WM FCT per Concur Usr
TRIGAW31SB01      TRIRIGA Itegtd WM per Concur Usr
TRIGAW31SB02      TRI Itgd WM per Concur Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Integrated Workplace Manager V10.3.2     BN04EML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Workplace Performance Management
Enterprise V10.3.2 entitled maintenance
offering descriptions
 
Sub ID number     Sub ID description
 
TRIGAF32SB01      TRIRIGA Wkplc PME FCT per Inst
TRIGAF32SB02      TRIRIGA WPME NPE FCT per Inst
TRIGAW32SB01      TRIRIGA Wkplc Prfm Mgt Ent per Inst
TRIGAW32SB02      TRIRIGA Wk Pfm Mgt Ent NPE per Inst
TRIGAW32SB03      TRI WPME per Inst Usr lnx Sysz
TRIGAW32SB04      TRI WPME NPE per Inst Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Workplace Performance Management         BN04FML
Enterprise V10.3.2 Multiplatform Multilingual
Media Pack

IBM TRIRIGA Platform V3.3.2 (5725-F26)

IBM TRIRIGA Application Platform V3.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF02SB01      Tri Application Platform CU FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW02SB01      Tri Application Platform CU
TRIGAW02SB02      Tri Aplcton Platform CU lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Application Platform V3.3.2              BN04GML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Connector for Business Application V3.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF07SB01      Tri Conn for Bus App Non-Pr Ins FCT
TRIGAF07SB02      Tri Conn for Bus Apps Inst FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW07SB01      Tri Conn for Bus Apps Inst
TRIGAW07SB02      Tri Conn for Bus Apps Inst Non-Prod
TRIGAW07SB03      Tri Con Bus Aps Inst Usr lnx Sysz
TRIGAW07SB04      Tri CB Aps NPE Inst Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Connector for Business Application       BN04JML
V3.3.2 Multiplatform Multilingual Media pack
IBM TRIRIGA Connector for Offline Forms V3.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF15SB01      Tri Offline Forms CU FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW12SB01      Tri Offline Forms CU
TRIGAW12SB02      Tri Connec Offline Frms CU lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Connector for Offline Forms V3.3.2       BN04HML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Application Builder V3.3.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF01SB01      Tri Application Build Auth User FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW01SB01      Tri Application Builder Auth User
TRIGAW01SB02      Tri Aplctn Builder Ath Usr lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA Application Builder V3.3.2               BN04IML
Multiplatform Multilingual Media Pack

IBM TRIRIGA CAD Integrator/Publisher V12.0.2 (5725-F45)

IBM TRIRIGA CAD Integrator/Publisher V12.0.2
entitled maintenance offerings description
 
Sub ID number     Sub ID description
 
TRIGAF03SB01      Tri CAD Int/Pub Auth User FCT
TRIGAF16SB01      Tri Partner FCT
TRIGAW03SB01      Tri CAD Int/Pub Auth User
TRIGAW03SB02      Tri CAD Int/Pub Auth User lnx Sysz
 
Media pack
description                                          Part number
 
IBM TRIRIGA CAD Integrator/Publisher V12.0.2         BN04KML
Multiplatform Multilingual Media Pack

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the common anniversary date for twelve full months of SW S&S.

For ordering information, refer to Software Announcement 212-484, dated December 11, 2012 .

To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:

 
Media pack
description                                          Part number
 
IBM TRIRIGA Portfolio Data Manager V10.3.2           BN040ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Real Estate Manager V10.3.2              BN041ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Workplace Performance Management Real    BN042ML
Estate V10.3.2 Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Facilities Manager V10.3.2               BN045ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Workplace Performance Management         BN046ML
Facilities V10.3.2 Multiplatform Multilingual
Media Pack
 
IBM TRIRIGA Workplace Operations Manager V10.3.2     BN047ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Workplace Performance Management         BN04DML
Operations V10.3.2 Multiplatform Multilingual
Media Pack
 
IBM TRIRIGA Capital Projects Manager V10.3.2         BN03ZML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Workplace Performance Management         BN043ML
Projects V10.3.2 Multiplatform Multilingual
Media Pack
 
IBM TRIRIGA Strategic Facility Planning V10.3.2      BN044ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Facility Assessment V10.3.2              BN048ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Real Estate Environmental                BN04CML
Sustainability Impact Manager V10.3.2
Multiplatform Multilingual
Media Pack
 
IBM TRIRIGA Workplace Reservation Manager V10.3.2    BN049ML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Request Central V10.3.2                  BN04AML
Multiplatform Multilingual Media Pack
IBM TRIRIGA Real Estate Environmental                BN04BML
Sustainability Manager V10.3.2 Multiplatform
Multilingual Media Pack
 
IBM TRIRIGA Integrated Workplace Manager V10.3.2     BN04EML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Workplace Performance Management         BN04FML
Enterprise V10.3.2 Multiplatform Multilingual
Media Pack
 
IBM TRIRIGA Application Platform V3.3.2              BN04GML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Connector for Business Application       BN04JML
V3.3.2 Multiplatform Multilingual Media pack
 
IBM TRIRIGA Connector for Offline Forms V3.3.2       BN04HML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA Application Builder V3.3.2               BN04IML
Multiplatform Multilingual Media Pack
 
IBM TRIRIGA CAD Integrator/Publisher V12.0.2         BN04KML
Multiplatform Multilingual Media Pack

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through SW S&S.

The IBM TRIRIGA programs are also available, via Web download, from Passport Advantage .



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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
Bottom rule

Information on charges is available at

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, TRIRIGA, Smarter Planet, Tivoli, Passport Advantage, WebSphere, AIX, System z, WPM, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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