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IBM SmartCloud Monitoring V7.2 enhances visibility into cloud infrastructure performance

IBM United States Software Announcement 213-065
February 26, 2013

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

(Corrected on January 6, 2014)

Updated Program technical support section.

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At a glance
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IBM SmartCloud™ Monitoring V7.2 extends the VMware capacity planning capabilities to IBM® PowerVM®.

SmartCloud Monitoring V7.2:

For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IBM SmartCloud Monitoring V7.2 performance analytics capability optimizes workloads and provides visibility through health dashboards, thereby, increasing cloud availability. Performance and resource availability of the host is monitored with the resource consumption of individual workloads providing a single view of virtual resources in their physical context. This solution manages existing cloud infrastructures and assesses current capacity and planned workload expansion to properly time resource additions. IBM SmartCloud Monitoring is a bundle that contains the new releases of IBM Tivoli® Monitoring V6.3 and IBM Tivoli Monitoring for Virtual Environments V7.2.

SmartCloud Monitoring V7.2 highlights:



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Key prerequisites
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For details, refer to the Hardware and software requirements section.



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Planned availability date
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Description
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IBM SmartCloud Monitoring V7.2 includes IBM Tivoli Monitoring V6.3 and IBM Tivoli Monitoring for Virtual Environments V7.2. IBM SmartCloud Monitoring gets you started quickly and capabilities can be added including operating system and hypervisor coverage or expansion into the application stack, all with the same infrastructure. SmartCloud Monitoring V7.2 enhances cloud visualization by introducing:

SmartCloud Monitoring V7.2 eases workload migration risks and improves hypervisor coverage with:

SmartCloud Monitoring V7.2 provides greater operational control and reduced ownership costs, including:

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=213-065


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Program number
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Program                Program
number         VRM     name

5725-F78      7.2     IBM SmartCloud Monitoring
5724-L92      7.2     IBM Tivoli Monitoring for Virtual Environments
5724-C04      6.3     IBM Tivoli Monitoring
5698-A79      6.3     IBM Tivoli Management Services on z/OS
5698-S53      1.1     IBM Tivoli Management Services on z/OS® S&S


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi


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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware and software requirements

Visit the Software Product Compatibility reports for IBM Tivoli Monitoring V6.3 at

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.

Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage® and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Monitoring V6.3 is distributed with:

IBM Tivoli Monitoring for Virtual Environments is distributed with:

IBM SmartCloud Monitoring is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM SmartCloud Monitoring V7.2, IBM Tivoli Monitoring V6.3, and IBM Tivoli Monitoring for Virtual Environments V7.2 use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Virtual Server

Virtual Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Licensee must obtain virtual server entitlements for each virtual server made available to the program, regardless of the number of processor cores in the virtual server or the number of copies of the program on the virtual server.

Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

General charge terms

The program is not licensed for use on unpartitioned physical servers and may be used solely to monitor virtual machines.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Pricing examples

Small machine:

Medium machine:

Large machine:

Extra large machine:



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Ordering information
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Product group: Availablity and Performance products
Product Identifier Description:

5725-F78   IBM SmartCloud Monitoring V7.2
5724-L92   IBM Tivoli Monitoring for Virtual Environments V7.2
5724-C04   IBM Tivoli Monitoring V6.3
 
Product category: Application Performance Management

Ordering z/OS through the Internet

ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries website at

http://www14.software.ibm.com/webapp/ShopzSeries/ShopzSeries.jsp

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description                                    Part number

IBM Tivoli Monitoring V6.3 Multiplatform Multilingual     BJ12TML
 
Tivoli Monitoring for Virtual Env 7.2 Multiplatform       BJ12NML
Multilingual
Tivoli Monitoring for Virtual Env for Citrix Xenserver    BJ12PML
V7.2 Multiplatform Multiplatform
Tivoli Monitoring for Virtual Env Agt for Cisco UCS V7.2  BJ12QML
Multiplatform Multilingual
Tivoli Monitoring for Virtual Env Agt for Citrix          BJ12RML
XenDsktop V7.2 Multiplatform Multilingual
 
Tivoli Monitoring for Virtual Env Agt for Citrix          BJ12SML
XenApp V7.2 Multiplatform Multilingual
 
IBM SmartCloud Monitoring V7.2 Multiplatform Multilingual BJ12UML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the the common anniversary date for twelve full months of SW S&S.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM SmartCloud Monitoring V7.2 - 5725-F78

Description                                            Part number

IBM SmartCloud Monitoring per Virtual Server Lic +     D0NMMLL
 SW S&S 12 Mo
IBM SmartCloud Monitoring per Virtual Server Annual    E0DFJLL
 SW S&S Rnwl
IBM SmartCloud Monitoring per Virtual Server SW S&S    D0NMNLL
 Reinstate 12 Mo
 
IBM Tivoli SmrtCld Mntrg Virtual Svr Lnx on Sys z      D0YQ7LL
Lic + SW S&S 12 Mo
IBM Tivoli SmrtCld Mntrg Virtual Svr Lnx on Sys z      E0H1SLL
Annual SW S&S Rnwl
IBM Tivoli SmrtCld Mntrg Virtual Svr Lnx on Sys z      D0YQ8LL
SW S&S Reinstate 12 Mo

IBM Tivoli Monitoring V6.3 - 5724-C04

Description                                                   Part number

Tivoli Monitoring per Resource Value Unit Lic + SW S&S        D0IAMLL
12 Mo
Tivoli Monitoring per Resource Value Unit Annual SW S&S Rnwl  E0BLKLL
Tivoli Monitoring per Resource Value Unit SW S&S Reinstate    D0IANLL
12 Mo
Tivoli Monitoring from IBM Director per RVU Trdup Lic +       D0IAPLL
SW S&S 12 Mo
Tivoli Monitoring per Resource Value Unit zLinux Lic +        D0IAQLL
SW S&S 12 Mo
Tivoli Monitoring per Resource Value Unit zLinux Annual       E0BLLLL
SW S&S Rnwl
Tivoli Monitoring per Resource Value Unit zLinux SW S&S       D0IARLL
Reinstate 12 Mo
Tivoli Monitoring Universal Agent for Clients RVU Lic +       D0IATLL
SW S&S 12 Mo
Tivoli Monitoring Universal Agent for Clients RVU Annual      E0BLMLL
SW S&S Rnwl
Tivoli Monitoring Universal Agent for Clients RVU SW S&S      D0IAULL
Reinstate 12 Mo

IBM Tivoli Monitoring for Virtual Environments V7.2 - 5724-L92

Description                                            Part number

IBM Tivoli Monitoring for Virtual Environments for     D0LM7LL
Cisco UCS per RVU Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Environments for     E0CYYLL
Cisco UCS per RVU Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Environments for     D0LM8LL
Cisco UCS per RVU SW S&S Reinstate 12 Mo
 
IBM Tivoli Monitoring for Virtual Environments for     D0LM9LL
Citrix XenDesktop per RVU Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Environments for     E0CYZLL
Citrix XenDesktop per RVU Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Environments for     D0LMALL
Citrix XenDesktop per RVU SW S&S Reinstate 12 Mo
 
IBM Tivoli Monitoring for Virtual Environments for     D0LMBLL
Citrix XenApp per RVU Lic + SW S&S 12 Mo
IBM Tivoli Monitoring for Virtual Environments for     E0CZ0LL
Citrix XenApp per RVU Annual SW S&S Rnwl
IBM Tivoli Monitoring for Virtual Environments for     D0LMCLL
Citrix XenApp per RVU SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
Media pack description                                    Part number

IBM Tivoli Monitoring V6.3 Multiplatform Multilingual     BJ12TML
 
Tivoli Monitoring for Virtual Env 7.2 Multiplatform       BJ12NML
Multilingual
Tivoli Monitoring for Virtual Env for Citrix Xenserver    BJ12PML
V7.2 Multiplatform Multiplatform
Tivoli Monitoring for Virtual Env Agt for Cisco UCS V7.2  BJ12QML
Multiplatform Multilingual
Tivoli Monitoring for Virtual Env Agt for Citrix          BJ12RML
XenDsktop V7.2 Multiplatform Multilingual
 
Tivoli Monitoring for Virtual Env Agt for Citrix          BJ12SML
XenApp V7.2 Multiplatform Multilingual
 
IBM SmartCloud Monitoring V7.2 Multiplatform Multilingual BJ12UML

Ordering information for the MSU-based z/OS product

Translation from MSUs to Value Units
 
          MSUs             Value Units/MSU

Base        1-3            1.00
Tier A      4-45            .45
Tier B     46-175           .36
Tier C    176-315           .27
Tier D    316+              .20

To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

 
Program name: IBM Tivoli Management Services on z/OS, V6.3
Program PID: 5698-A79
 
Entitlement                                License option/
identifier   Description                   Pricing metric

S01215F      Tivoli Management Services    Basic OTC, per Value Unit
             on z/OS                       Basic OTC, per MSU-day TUC

Orderable
supply ID  Description             Language       Distribution medium

 S01667T   Tivoli Management       Multilingual   3590 tape cartridge
           Services on z/OS

 
 
Subscription and Support PID: 5698-S53
 
Entitlement                          License option/
identifier   Description             Pricing metric

S012558      Tivoli Management       Basic ASC, per Value Unit SW S&S
             Services on z/OS S&S    No charge, decline SW S&S
                                     Per MSU SW S&S Registration

Orderable
supply ID  Description             Language      Distribution medium

S012559    Tivoli Management       Multilingual  Hardcopy publication
           Services on z/OS
 

Subscription and Support

Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Software Maintenance (IAASM). This offering:

When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.

Customized Offerings

Product deliverables are shipped only via CBPDO and ServerPac. These customized offerings are offered for Internet delivery in countries where ShopzSeries product ordering is available. Internet delivery reduces software delivery time and allows you to install software without the need to handle tapes. For more details on Internet delivery, refer to the Shopz help information at

http://www.software.ibm.com/ShopzSeries

You choose the delivery method when you order the software. IBM recommends Internet delivery. In addition to Internet and DVD, the supported tape delivery options include:

Most products can be ordered in ServerPac the month following their availability in CBPDO. z/OS can be ordered via CBPDO and , ServerPac. at general availability. Many products will also be orderable in a Product ServerPac without also having to order the z/OS operating system or subsystem.

Shopz and CFSW will determine the eligibility based on product requisite checking. For more details on the Product ServerPac, visit the Help section on the Shopz website at

http://www14.software.ibm.com/webapp/ShopzSeries/ShopzSeries.jsp

Production of software product orders will begin on the planned general availability date.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.



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Terms and conditions for distributed products
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The following agreements apply for Software Subscription and Support (Software Maintenance) and does not require customer signatures:

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

No. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Educational allowance available

Not applicable.



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Terms and conditions for host products
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Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

IBM System z® Operational Support Services - SoftwareXcel is an option if you desire added services.

License Information form number

L-RBOA-8ZSMXJ.

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Subscription and Support is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Subscription and Support also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

No

Usage restriction

No. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

No.

For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support offering.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, visit

http://www.ibm.com/services/sl/products
IBM Operational Support Services - SoftwareXcel

Yes

Other support
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Information on charges is available at

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.



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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

 
Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 

 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001
 

The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

IBM SmartCloud, Jazz and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, PowerVM, DB2, Tivoli, Power, Cognos, OMEGAMON, PartnerWorld, z/OS, Passport Advantage, Express, System z, System i, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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