IBM Software Support Services - service extension offers defect support for IBM z/OS V1.11 and V1.12 beyond the z/OS end-of-service date

IBM Europe, Middle East, and Africa Services Announcement ZS14-0025
June 24, 2014

Table of contents
OverviewOverviewPricesPrices
Key prerequisitesKey prerequisitesAnnouncement countriesAnnouncement countries
Planned availability datePlanned availability date 


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At a glance
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IBM® Software Support Services - service extension for z/OS® is a fee-based corrective service (a fix, bypass, or restriction to a problem) for users who have not completed their migration to a newer z/OS release.

Beginning with z/OS V1.12, IBM Software Support Services replaces the IBM Lifecycle Extension for z/OS offering with a service extension for extended support coverage.

Service extension support for z/OS V1.12 is provided for up to three years, beginning October 1, 2014 and available through September 30, 2017. Additionally, service extension support for z/OS V1.11 is provided for up to two years, beginning October 1, 2014 and available through September 30, 2016.

Service extension support for both V1.11 and V1.12 requires a minimum three-month purchase and offers flexibility in support of your individual migration plans, either for single machines or for machines configured within a Parallel Sysplex®. When purchased, the service extension must be ordered for all machines running z/OS V1.11 or V1.12 at a given physical location, either for individual IBM z/Architecture® machines or for one or more IBM z/Architecture machines within a qualified Parallel Sysplex.

Going forward, when support for a z/OS release is withdrawn, IBM Software Support Services intends to provide service extension support for the given z/OS release for up to three years. The intention is to provide an accommodation where additional time is needed to migrate to a newer z/OS release within the service support period. This does not alter the z/OS coexistence, migration, fallback, or service policy.

For ordering, contact your IBM representative, or visit the following website

http://www.ibm.com/services/maintenance


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Overview
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To address our customers' requirements for continued defect support of z/OS V1.11 and V1.12, IBM is announcing service extensions for these operating systems. IBM Software Support Services - service extension for z/OS offers fee-based corrective service to users who have not completed their migration to a newer z/OS release.

IBM Software Support Services - service extension provides corrective service (a fix, bypass, or restriction to a problem) for your z/OS V1.11 and V1.12 operating systems. We offer the flexibility to customize services for your z/OS environment to support your unique requirements. The IBM Support Center can help your staff more effectively configure, implement, and support your z/OS environment beyond the end-of-service date.



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Key prerequisites
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IBM z/OS V1.11 or V1.12



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Planned availability date
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June 24, 2014



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Accessibility by people with disabilities
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A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html



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Prices
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For pricing information, contact your IBM representative.



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Announcement countries
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Country Availability date
Europe IOT
Belgium June 24, 2014
Luxembourg June 24, 2014
Netherlands June 24, 2014
Czech Republic June 24, 2014
Slovakia June 24, 2014
Poland June 24, 2014
Russian Federation June 24, 2014
Ukraine June 24, 2014
Bulgaria June 24, 2014
Croatia June 24, 2014
Hungary June 24, 2014
Romania June 24, 2014
Slovenia June 24, 2014
Austria June 24, 2014
Germany June 24, 2014
Switzerland June 24, 2014
France June 24, 2014
Italy June 24, 2014
Denmark June 24, 2014
Finland June 24, 2014
Norway June 24, 2014
Sweden June 24, 2014
Greece June 24, 2014
Israel June 24, 2014
Portugal June 24, 2014
Spain June 24, 2014
Falkland Islands (Malvinas) June 24, 2014
Ireland June 24, 2014
United Kingdom June 24, 2014
Middle East and Africa IOT
Saudi Arabia June 24, 2014
Turkey June 24, 2014
Angola June 24, 2014
Ghana June 24, 2014
Kenya June 24, 2014
Nigeria June 24, 2014
Tanzania, United Republic of June 24, 2014
Egypt June 24, 2014
United Arab Emirates June 24, 2014
Morocco June 24, 2014
Senegal June 24, 2014
Tunisia June 24, 2014
Afghanistan June 24, 2014
Pakistan June 24, 2014
South Africa June 24, 2014
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IBM, z/OS, Parallel Sysplex and z/Architecture are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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