Software withdrawal and support discontinuance: IBM Interact Advanced Patterns

IBM Canada Withdrawal Announcement A18-0205
March 6, 2018

Table of contents
 Overview Overview Replacement program informationReplacement program information
 Withdrawn programs Withdrawn programs


Overview

Top rule

Effective on the date shown, IBM® will withdraw support for the following program licensed under the IBM International Program License Agreement:

Program number Program release name Withdrawal from support date
5725-D22 IBM Interact Advanced Patterns April 30, 2023

For customers with current maintenance, technical support for Interact Advanced Patterns will be provided through the end of support date.

IBM Interact, the prerequisite for IBM Interact Advanced Patterns, is also the strategic alternative for IBM Interact Advanced Patterns. IBM Interact V10.1 offers new event reset capabilities similar to those found in Interact Advanced Patterns. Additionally, Interact V10.1 offers new periodic and event-based capabilities not previously available in Interact Advanced Patterns. In Interact V10.1, the new event pattern reset features are built directly into the core Interact engine, which simplifies deployment and ongoing maintenance of these features.

For additional information or assistance, contact your IBM or IBM Business Partner representative.

For information about IBM Interact V10.1, see:



Back to topBack to top

Withdrawn programs

Top rule

Effective on the dates shown, IBM will withdraw from marketing part numbers from the following program licensed under the IBM International Program License Agreement:

Program number Program release name
5725-D22 IBM Interact Advanced Patterns

IBM Interact Advanced Patterns for ATM, Kiosk, POS

Part number Part description Withdrawal from marketing date
D12KWLL IBM Interact Advanced Patterns for ATM Kiosk and POS Resource Value Unit License + SW Subscription & Support 12 Months June 6, 2018
D12KXLL IBM Interact Advanced Patterns for ATM Kiosk and POS Resource Value Unit SW Subscription & Support Reinstatement 12 Months June 6, 2018
E0IY0LL IBM Interact Advanced Patterns for ATM Kiosk and POS Resource Value Unit Annual SW Subscription & Support Renewal April 29, 2022
D12KVLL IBM Interact Advanced Patterns for ATM Kiosk and POS Resource Value Unit Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0IXZLL IBM Interact Advanced Patterns for ATM Kiosk and POS Resource Value Unit Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

IBM Interact Advanced Patterns for Digital Interactions

Part number Part description Withdrawal from marketing date
D12LBLL IBM Interact Advanced Patterns for Digital Interactions Resource Value Unit License + SW Subscription & Support 12 Months June 6, 2018
D12LCLL IBM Interact Advanced Patterns for Digital Interactions Resource Value Unit SW Subscription & Support Reinstatement 12 Months June 6, 20180
E0IY9LL IBM Interact Advanced Patterns for Digital Interactions Resource Value Unit Annual SW Subscription & Support Renewal April 29, 2022
D12LALL IBM Interact Advanced Patterns for Digital Interactions Resource Value Unit Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0IY8LL IBM Interact Advanced Patterns for Digital Interactions Resource Value Unit Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

IBM Interact Advanced Patterns for Digital Messages

Part number Part description Withdrawal from marketing date
D1NKSLL IBM Interact Advanced Patterns for Digital Messages Resource Value Unit License + SW Subscription & Support 12 Months June 6, 2018
D1NKTLL IBM Interact Advanced Patterns for Digital Messages Resource Value Unit SW Subscription & Support Reinstatement 12 Months June 6, 2018
E0MRZLL IBM Interact Advanced Patterns for Digital Messages Resource Value Unit Annual SW Subscription & Support Renewal 12 Months April 29, 2022
D1NKWLL IBM Interact Advanced Patterns for Digital Messages Resource Value Unit Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0MS2LL IBM Interact Advanced Patterns for Digital Messages Resource Value Unit Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

IBM Interact Advanced Patterns for Interactive Voice Response

Part number Part description Withdrawal from marketing date
D12L1LL IBM Interact Advanced Patterns for Interactive Voice Response Port License + SW Subscription & Support 12 Months June 6, 2018
D12L2LL IBM Interact Advanced Patterns for Interactive Voice Response Port SW Subscription & Support Reinstatement 12 Months June 6, 2018
E0IY3LL IBM Interact Advanced Patterns for Interactive Voice Response Port Annual SW Subscription & Support Renewal April 29, 2022
D12L0LL IBM Interact Advanced Patterns for Interactive Voice Response Port Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0IY2LL IBM Interact Advanced Patterns for Interactive Voice Response Port Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

IBM Interact Advanced Patterns for Mobile Interactions

Part number Part description Withdrawal from marketing date
D12LGLL IBM Interact Advanced Patterns for Mobile Interactions Resource Value Unit License + SW Subscription & Support 12 Months June 6, 2018
D12LHLL IBM Interact Advanced Patterns for Mobile Interactions Resource Value Unit SW Subscription & Support Reinstatement 12 Months June 6, 2018
E0IYCLL IBM Interact Advanced Patterns for Mobile Interactions Resource Value Unit Annual SW Subscription & Support Renewal April 29, 2022
D12LFLL IBM Interact Advanced Patterns for Mobile Interactions Resource Value Unit Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0IYBLL IBM Interact Advanced Patterns for Mobile Interactions Resource Value Unit Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

IBM Interact Advanced Patterns for Sales and Service Agents

Part number Part description Withdrawal from marketing date
D12L7LL IBM Interact Advanced Patterns for Sales and Service Agents Authorized User Value Unit License + SW Subscription & Support 12 Months June 6, 2018
D12L6LL IBM Interact Advanced Patterns for Sales and Service Agents Authorized User Value Unit SW Subscription & Support Reinstatement 12 Months June 6, 2018
E0IY6LL IBM Interact Advanced Patterns for Sales and Service Agents Authorized User Value Unit Annual SW Subscription & Support Renewal April 29, 2022
D12L5LL IBM Interact Advanced Patterns for Sales and Service Agents Authorized User Value Unit Initial Fixed Term License + SW Subscription & Support 12 Months June 6, 2018
E0IY5LL IBM Interact Advanced Patterns for Sales and Service Agents Authorized User Value Unit Subsequent Fixed Term License + SW Subscription & Support 12 Months April 29, 2022

On or after that date, you can no longer obtain this program directly from IBM.



Back to topBack to top

Replacement program information

Top rule

None



Back to topBack to top

Reference information

Top rule

For information about IBM Marketing Software V10.1, see Software Announcement A17-0470, dated October 10, 2017.

For information about IBM Marketing Software V10.0, see Software Announcement A16-0411, dated May 16, 2016.



Back to topBack to top

Technical support

Top rule

See the IBM Support Portal website for product support information.

Technical support continues to be available through the end of support date.



Back to topBack to top

Order processing

Top rule

IBM will accept orders for this program up until, but no later than, three business days before the effective date of withdrawal.

You may cancel existing orders for withdrawn products before shipment without penalty.

Your IBM representative or your IBM Business Partner can provide information about available replacement products.

Trade-marks

IBM is a registered trade-mark of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trade-marks or service marks of others.

tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.

® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.

(**) Company, product or service name may be a trade-mark or service mark of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Canada

Contact IBM

Feedback