IBM Hyperconverged Systems powered by Nutanix delivers the first hyperconverged solution that combines Nutanix's software-defined simplicity with the performance of the IBM Power Architecture

IBM United States Hardware Announcement 117-054
July 11, 2017

Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Product numberProduct numberOrder nowOrder now


(Corrected on January 4, 2018)

The Hardware requirements section was revised.


(Corrected on July 11, 2017)

The prices file was corrected.



At a glance

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Combining the IBM® Power Architecture® with the Nutanix Enterprise Cloud Platform software-defined solution allows the compute-intensive and data-intensive workloads for which IBM POWER® was designed to be run on a hyperconverged private cloud in a seamless and compatible way. IBM Hyperconverged Systems powered by Nutanix offers:

  • A simplified public cloud-like experience harnessing the Power Architecture for the enterprise on-premises data center
  • Exclusive virtualization management with Nutanix AHV, advanced planning, and remediation with machine learning, app mobility, microsegmentation, and more, with one-click automation
  • A fully integrated one-click management stack with the Prism management control plane to eliminate silos and reduce the need for specialized IT skills to build and operate cloud-driven infrastructure
  • Deploying stateful cloud native services using Acropolis Container Services with automated deployment and enterprise-class persistent storage


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Overview

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This integrated offering combines Nutanix's Enterprise Cloud Platform software with IBM Power Systems™ hardware to deliver a turnkey hyperconverged solution that targets critical workloads in large enterprises.

Power Systems servers are designed for mission-critical applications and emerging cognitive era workloads, including artificial intelligence, machine learning, deep learning, advanced analytics and high performance computing, data lakes, and operational data stores. Designed to help deliver efficiency whether deployed in a private, public, or hybrid cloud, Power Systems servers benefit from a wide range of open technologies, many stemming from collaboration with fellow OpenPOWER Foundation members. Clients today can benefit from performance that covers a wide variety of data-intensive workloads .

This joint initiative helps bring new workloads to hyperconverged deployments by delivering the first simple-to-deploy, web-scale architecture supporting POWER technology-based scale-out computing for a continuum of enterprise workloads, including:

  • Next-generation cognitive workloads, including big data, machine learning, and AI
  • Mission-critical workloads, such as databases, large-scale data warehouses, web infrastructure, and mainstream enterprise apps
  • Cloud-native workloads, including full stack open source middleware and enterprise databases and containers

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements, or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.



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Feature exchange

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Not applicable



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Key prerequisites

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IBM Hyperconverged Systems powered by Nutanix is offered and will be defaulted/required on these Power® servers only:

  • IBM CS821 (8005-12N)
  • IBM CS822 (8005-22N)


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Planned availability date

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September 1, 2017



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Description

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When combined with an IBM CS821 or IBM CS822 servers, Nutanix Solution for Power offers the first hyperconverged solution for IBM Systems' clients.

Processing real-time information is necessary, and being able to react in real-time used to give enterprises a competitive advantage, but this approach no longer guarantees success. The value now lies in the ability to rapidly gather large amounts of data, quickly crunch the data, and predict what's likely to happen next, using a combination of analytics, cognitive skills, machine learning, and more.

The combination of Power Systems and Nutanix technology helps you handle these workloads with reliable storage, fast networks, scalability, and extremely powerful computing. This joint initiative between IBM and Nutanix helps bring new workloads to hyperconverged deployments by delivering the first simple-to-deploy, web-scale architecture supporting POWER technology-based scale-out computing for a continuum of enterprise workloads.

Nutanix is designed to give joint enterprise clients a scalable, resilient, high-performance hyperconverged infrastructure solution, benefiting from the data and compute capabilities of the Power Architecture and the one-click simplicity of the Nutanix Enterprise Cloud Platform.


Reliability, Availability, and Serviceability

The CS821 and CS822 servers bring POWER8® processor and memory RAS functionality into a highly competitive cloud data center with Open Source Linux™ technology as the operating system and virtualization. The Open Power Abstraction Layer (OPAL) firmware provides a hypervisor and operating system-independent layer, exploiting the robust error detection and self-healing functions built into the POWER8 processor and memory buffer modules.

The processor address-paths and data-paths are protected with parity or Error Correcting Codes (ECC). The control logic, state machines, and computational units have sophisticated error detection. The processor core soft errors or intermittent errors are recovered with processor instruction retry. Unrecoverable errors are reported as machine check errors that affect the integrity of data lead to system check-stop.

The Level 1 (L1) data and instruction caches in each processor core are parity protected and data are stored through to L2 immediately. L1 caches have a retry capability for intermittent errors and a cache set delete mechanism for handling solid failures. The L2 and L3 caches in the POWER8 processor and L4 cache in the memory buffer chip are protected with double-bit detect, single-bit ECC. In addition, a threshold of correctable errors detected on cache lines can result in the data in the cache lines being purged and the cache lines removed from further access without requiring a reboot. An uncorrectable error detected in these caches can also trigger a purge and delete of cache lines. This does not impact the current operation if the cache lines contained data unmodified from what was stored in system memory.

The memory subsystem has proactive memory scrubbing to help prevent accumulation of multiple single-bit errors. The ECC scheme can correct the complete failure of any one memory module within an ECC word. After marking the module as unusable, the ECC logic can still correct single symbol (two adjacent bit) errors. An uncorrectable error of data of any layer of cache up to the main memory is marked to prevent usage of fault data. The processor's memory controller and the memory buffer have retry capabilities for certain fetch and store faults.

Special Uncorrectable Error handling

Special Uncorrectable Error (SUE) handling prevents an uncorrectable error in memory or cache from immediately causing the system to terminate. Rather, the system tags the data and determines whether it will ever be used again. If the error is irrelevant, it will not force a checkstop. If the data is used, termination may be limited to the program/kernel or hypervisor owning the data; or freeze of the I/O adapters controlled by an I/O hub controller if data would be transferred to an I/O device.

Thermal management, current/voltage monitoring

The On Chip Controller (OCC) monitors various temperature sensors in the processor module, memory modules, and environmental temperature sensors and steers the throttling of processor cores and memory channels should the temperature rise over thresholds defined by the design. The power supplies have their own independent thermal sensors and monitoring.

Power supplies and voltage regulator modules monitor over-voltage, under-voltage, and over-current conditions. They report into a power good tree that is monitored by the Service Processor.

PCI extended error handling

PCI extended error handling (EEH)-enabled adapters respond to a special data packet generated from the affected PCI slot hardware by calling system firmware, which will examine the affected bus, allow the device driver to reset it, and continue without a system reboot. For Linux, EEH support extends to the majority of frequently used devices, although some third-party PCI devices may not provide native EEH support.

Chassis policy after input power-loss and auto restart after system-check-stop

The boot parameter "chassis policy" controls whether the server returns to the previous state or powers up axiomatically after an input power loss. The system automatically reboots after a system-check-stop, and it is up to the system management software to decide on whether to use the server with potentially fewer resources.

Serviceability

The server is designed for system install and setup, feature install and remove, proactive maintenance, and corrective repair performed by the client:

  • Customer Install and Setup (CSU)
  • Customer Feature Install (CFI)
  • Customer Repairable Units (CRU)

Warranty Service Upgrades are offered for an On Site Repair (OSR) by an IBM System Services Representative (SSR) or by an authorized warranty service provider.

IBM Knowledge Center provides up-to-date documentation to effectively service the system with:

  • Quick Install Guide
  • User's Guide
  • Troubleshooting Guide
  • Boot Configuration Guide

The documentation can be downloaded in PDF format or used online with an internet connection.

Service Processor

The Service Processor provides the capability to diagnose, check the status of, and sense the operational conditions of a system. It runs on its own power boundary and does not require resources from a system processor to be operational to perform its tasks.

The Service Processor supports surveillance of the connection to the HMC and to the system firmware (Hypervisor). It also provides several remote power control options, environmental monitoring, reset, restart, remote maintenance, and diagnostic functions, including console mirroring. The Service Processors menus (ASMI) can be accessed concurrently with system operation allowing nondisruptive abilities to change system default parameters.

Service interface

The service interface enables the client and the support personnel to communicate with the service support applications in a server by connecting directly or remotely through a web browser or command-line interface. It provides access to various service applications and available actions. The service interface enables client and support personnel to manage system resources, inventory, and service information in an efficient and effective way.

Different service interfaces are used, depending on the state of the system and the task that is being accomplished. The primary service interfaces are:

  • Service processor: Ethernet Service Network with IPMI version 2.0, systems management GUI through a web browser
  • Service indicator LEDs: System attention and system identification (front and back)
  • Host operating system: Command-line interface

The primary service applications are:

  • System event logs (SEL)
  • Operating system event logs
  • Sensor status GUI
  • LEDs for problem determination (PD) when next to the system, locally

Concurrent maintenance

The following components can be replaced without powering off the server:

  • Drives in the front bay
  • Power supplies

Error handling and reporting

In the event of a system hardware failure or environmentally induced failure, the system error capture capability systematically analyzes the hardware error signature to help determine the cause of the failure. The processor and memory recoverable errors are handled through Processor Runtime Diagnostics (PRD) in the OPAL layer and generate a SEL. An extended SEL (eSEL) is associated with each SEL. It contains additional First Failure Data Capture (FFDC).

For system check-stop errors, the OCC collects Failure Information Register (FIR) data and saves it in nonvolatile memory. PRD analyzes the data upon reboot and creates a SEL and eSEL. The host Linux operating system can monitor the SELs on the service processor with the IPMI tool. Hardware and firmware failures are recorded in the SELs and can be retrieved through IPMI interface. The system has the ability to report errors associated with PCIe adapters/devices through the host operating system.

Warranty and spare parts:

The system comes with a three-year warranty on parts. The replacement parts can be ordered through the Advanced Part Exchange Warranty Service.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the Product accessibility information website.

Section 508 of the US Rehabilitation Act

IBM CS821 (8005-12N) and CS822 (8005-22N) servers are capable as of now, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be found on the Product accessibility information website.



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Reference information

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See Software Announcement 217-254, dated July 11, 2017.



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Product number

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The following are newly announced features on the specific models of the IBM Power Systems 8005 machine type:

                                                  Machine      Feature
Description                                       type  Model  number

IBM CS821                                         8005  12N          
IBM CS822                                         8005  22N          
One CSC Billing Unit                              8005  12N     0010 
                                                  8005  22N          
Ten CSC Billing Units                             8005  12N     0011 
                                                  8005  22N  
        
US TAA Compliance Indicator                       8005  12N     0983
                                                  8005  22N          
Product assembled in USA manufacturing plant      8005  12N     0984 
                                                  8005  22N   

Custom Service Specify, Rochester Minn, USA       8005  12N     1140 
                                                  8005  22N          
Primary OS - Linux                                8005  12N     2147 
                                                  8005  22N          
Rack Indicator- Not Factory Integrated            8005  12N     4650 
                                                  8005  22N          
Language Group Specify - US English               8005  12N     9300 
                                                  8005  22N          
Language Group Specify - Dutch                    8005  12N     9700 
                                                  8005  22N          
Language Group Specify - French                   8005  12N     9703 
                                                  8005  22N          
Language Group Specify - German                   8005  12N     9704 
                                                  8005  22N          
Language Group Specify - Polish                   8005  12N     9705 
                                                  8005  22N          
Language Group Specify - Norwegian                8005  12N     9706 
                                                  8005  22N          
Language Group Specify - Portuguese               8005  12N     9707 
                                                  8005  22N          
Language Group Specify - Spanish                  8005  12N     9708 
                                                  8005  22N          
Language Group Specify - Italian                  8005  12N     9711 
                                                  8005  22N          
Language Group Specify - Canadian French          8005  12N     9712 
                                                  8005  22N          
Language Group Specify - Japanese                 8005  12N     9714 
                                                  8005  22N          
Language Group Specify - Traditional Chinese
(Taiwan)                                          8005  12N     9715 
                                                  8005  22N          
Language Group Specify - Korean                   8005  12N     9716 
                                                  8005  22N          
Language Group Specify - Turkish                  8005  12N     9718 
                                                  8005  22N          
Language Group Specify - Hungarian                8005  12N     9719 
                                                  8005  22N          
Language Group Specify - Slovakian                8005  12N     9720 
                                                  8005  22N          
Language Group Specify - Russian                  8005  12N     9721 
                                                  8005  22N          
Language Group Specify - Simplified Chinese (PRC) 8005  12N     9722 
                                                  8005  22N          
Language Group Specify - Czech                    8005  12N     9724 
                                                  8005  22N          
Language Group Specify -- Romanian                8005  12N     9725 
                                                  8005  22N          
Language Group Specify - Croatian                 8005  12N     9726 
                                                  8005  22N          
Language Group Specify -- Slovenian               8005  12N     9727 
                                                  8005  22N          
Language Group Specify - Brazilian Portuguese     8005  12N     9728 
                                                  8005  22N          
Language Group Specify - Thai                     8005  12N     9729 
                                                  8005  22N          
Custom Service Specify, Mexico                    8005  12N     ECSM 
                                                  8005  22N          
Custom Service Specify, Poughkeepsie, USA         8005  12N     ECSP 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 100-127V/15A, C13, PT#4
(NEMA 5-15)                                       8005  12N     EKL2 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 200-240V/10A, C13, PT#18
(CEE 7 VII)                                       8005  12N     EKL4 
                                                  8005  22N          
2.5m (8-ft) Power Cord, 200-240V/10A, C13, PT#32
(SII 32-1971)                                     8005  12N     EKL7 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 100-127V/15A, C13, PT#24
(SEV 24507)                                       8005  12N     EKL8 
                                                  8005  22N          
2.5m (8-ft) Power Cord, 200-240V/10A, C13, PT#22
(SABS 164)                                        8005  12N     EKL9 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 200-240V/10A, C13, #25
(CEI 23-16)                                       8005  12N     EKLA 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 200-240V/10A, C13, PT#2
(refer to Bulletin C-B-2-4700-009)                8005  12N     EKLB 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 200-240V/10A, C13, PT#62
(GB 1053)                                         8005  12N     EKLC 
                                                  8005  22N          
2.5m (8-ft) Power Cord, 200-240V/10A, C13, PT#69
(IS 6538)                                         8005  12N     EKLD 
                                                  8005  22N          
2.5m (8-ft) Power Cord, 200-240V/10A, C13, PT#66
(KETI)                                            8005  12N     EKLE 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 100-127V/15A, C13, PT#75
(KETI)                                            8005  12N     EKLF 
                                                  8005  22N          
2M (6.5-ft) Power Cord, 100-127V/10A, (C13 to
PT#59/NEMA 5-15P)                                 8005  12N     EKLH 
                                                  8005  22N          
1.8m (6-ft) Power Cord, 200-240V/10A, C13, C14    8005  12N     EKLM 
                                                  8005  22N          
128 GB Memory / 4x 480 GB SSD                     8005  12N     EKX1 
128 GB Memory / 4x 960 GB SSD                     8005  12N     EKX2 
128 GB Memory / 4x 1.92 TB SSD                    8005  12N     EKX3 
256 GB Memory / 4x 480 GB SSD                     8005  12N     EKX4 
256 GB Memory / 4x 960 GB SSD                     8005  12N     EKX5 
256 GB Memory / 4x 1.92 TB SSD                    8005  12N     EKX6 
256 GB Memory / 8x 480 GB SSD                     8005  22N     EKX7 
256 GB Memory / 8x 960 GB SSD                     8005  22N     EKX8 
256 GB Memory / 8x 1.92 TB SSD                    8005  22N     EKX9 
512 GB Memory / 8x 480 GB SSD                     8005  22N     EKXA 
512 GB Memory / 8x 960 GB SSD                     8005  22N     EKXB 
512 GB Memory / 8x 1.92 TB SSD                    8005  22N     EKXC 
No Bulk Packaging Specify                         8005  12N     ERBZ 
                                                  8005  22N          
S&H - No Charge                                   8005  12N     ESC0 
                                                  8005  22N          
S&H-a                                             8005  12N     ESC5 
                                                  8005  22N   
       



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Business Partner information

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If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBMid).

BP Attachment for Announcement Letter 117-054


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Publications

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None.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



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Services

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IBM Systems Lab Services

IBM Systems Lab Services offers a wide array of services available for your enterprise. It brings expertise on the latest technologies from the IBM development community and can help with your most difficult technical challenges.

IBM Systems Lab Services exists to help you successfully implement emerging technologies so as to accelerate your return on investment and improve your satisfaction with your IBM systems and solutions. Services examples include initial implementation, integration, migration, and skills transfer on IBM systems solution capabilities and recommended practices. IBM Systems Lab Services is one of the service organizations of IBM's world-renowned IBM Systems Group development labs.

For details on available services, contact your IBM representative or go to the IBM Systems Lab Services website.

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or go to the IBM Global Technology Services® website.

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or go to the Resiliency Services website.

Details on education offerings related to specific products can be found on the IBM authorized training website.



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Technical information

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Specified operating environment

Physical specifications
  • Width: 437 mm (17.2 in.)
  • Depth: 705.3 mm (27.76 in.)
  • Height: 43 mm (1.7 in.)
  • Weight: 18.59 kg (41 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

For some standards and guidelines about the operating environment, see the ASHRAE-A2 website.

Homologation

The CS821 and CS822 servers are not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements

The CS821 server offers a fixed 20-core configuration with two processor modules. The system can contain up to 256 GB of system memory and up to five adapter cards. This flexibility is made available through the optional features for the CS821 server.

The server consists of one system central electronics complex (CEC) enclosure with the following items:

  • Two 10-core, 2.095 GHz (2.827 GHz turbo) POWER8® Processor Modules (Note: All the cores are activated.)
  • The following memory and capacity options are available:
    • 128 GB Memory / 4x 480 GB SSD (#EKX1)
    • 128 GB Memory / 4x 960 GB SSD (#EKX2)
    • 128 GB Memory / 4x 1.92 TB SSD (#EKX3)
    • 256 GB Memory / 4x 480 GB SSD (#EKX4)
    • 256 GB Memory / 4x 960 GB SSD (#EKX5)
    • 256 GB Memory / 4x 1.92 TB SSD (#EKX6)

    Note: One and only one of the feature codes above must be selected.

  • One Language Group, Specify (#9300)
    • This may be changed to any other #9xxx language group feature listed in this Power Systems announcement.
  • Ethernet adapter
  • Two hot-swap redundant power supplies: 1000 watts (Note: Both the 100 - 127 V AC and 200 - 240 V AC hot-swap redundant power supplies are available, but each requires the appropriate corresponding power cord.)
  • Two power cords
  • Rack Indicator - Not factory integrated

The CS822 server offers a fixed 22-core configurations with two processor modules. The system can contain up to 512 GB of system memory and up to five adapter cards. This flexibility is made available through the optional features for the CS822 server.

The server consists of one system CEC enclosure with the following items:

  • Two 11-core, 2.89 GHz (3.525 GHz turbo) POWER8 Processor Modules (Note: All the cores are activated.)
  • The following memory and capacity options are available:
    • 256 GB Memory / 8x 480 GB SSD (#EKX7)
    • 256 GB Memory / 8x 960 GB SSD (#EKX8)
    • 256 GB Memory / 8x 1.92 TB SSD (#EKX9)
    • 512 GB Memory / 8x 480 GB SSD (#EKXA)
    • 512 GB Memory / 8x 960 GB SSD (#EKXB)
    • 512 GB Memory / 8x 1.92 TB SSD (#EKXC)

    Note: One and only one of the feature codes above must be selected.

  • One Language Group, Specify (#9300)
    • This may be changed to any other #9xxx language group feature listed in this Power Systems announcement.
  • Ethernet adapter
  • Two hot-swap redundant power supplies: 1600 watts (Note: Both the 100 - 127 V AC and 200 - 240 V AC hot-swap redundant power supplies are available, but each requires the appropriate corresponding power cord.)
  • Two power cords
  • Rack Indicator - Not factory integrated

Software requirements

The following software is required:

  • Nutanix Enterprise Cloud Platform Software

Note: For more software information, see Software Announcement: 217-254, dated June 29, 2017.

Limitations


IBM CS821 (8005-12N)

  • The VGA port does not support cable lengths that exceed 3 meters.
  • Base processor frequency is doable within the ASHRAE A2 Envelope, but turbo performance may be degraded.


IBM CS822 (8005-22N)

  • The VGA port does not support cable lengths that exceed 3 meters.
  • With 12 LFF HDDs and no GPUs installed, the ambient temperature is limited to 35°C (95°F), and processor power can go up to 204 W (0UL866) and 234 W (0UL864).
  • Base processor frequency is doable within the ASHRAE A2 Envelope, but turbo performance may be degraded.

Planning information

Cable orders

No cables are required.

Security, auditability, and control

This product uses the security and auditability features of host hardware and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

IBM Systems Lab Services

IBM Systems Lab Services offers a wide array of services available for your enterprise. It brings expertise on the latest technologies from the IBM development community and can help with your most difficult technical challenges.

IBM Systems Lab Services exists to help you successfully implement emerging technologies so as to accelerate your return on investment and improve your satisfaction with your IBM systems and solutions. Services examples include initial implementation, integration, migration, and skills transfer on IBM systems solution capabilities and recommended practices. IBM Systems Lab Services is one of the service organizations of IBM's world-renowned IBM Systems Group development labs.

For details on available services, contact your IBM representative or go to the IBM Systems Lab Services website.



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IBM Electronic Services

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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, go to the IBM Electronic Support website.



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Terms and conditions

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Volume orders

Contact your IBM representative.

IBM Global Financing

Yes

Products - terms and conditions

Warranty period

Three years

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

The 480 GB, 960 GB, and 1.92 TB Read Intensive 2.5-inch SSDs have a maximum number of write cycles. Failures of these SSDs will be replaced during the standard warranty period for the attached server at IBM's expense regardless of usage levels. After-warranty 480 GB, 960 GB, and 1.92 TB Read Intensive 2.5-inch SSDs are not covered under the IBM Maintenance Agreement, if one is purchased.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • DASD Drive
  • Fan
  • Fan Cage
  • All PCI Adapters
  • RAID Card Cable
  • Memory DIMMs
  • Native USB Serial Card
  • Operator Panel
  • Operator Panel Cable
  • Power Supply
  • Line/power cord
  • External cables
  • Display
  • Sheet metal trays and dividers
  • Air Duct
  • Rails
  • TPM Card
CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service level is:

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response. Calls must be received by 5:00 PM local time in order to qualify for next-business-day response with 100% CRU.
Advanced Part Exchange warranty service

Advanced Part Exchange warranty service allows you to order and track replacement parts directly under Customer Replaceable Unit or Parts Only Service following procedures that are provided by IBM. Replacement parts are shipped to your location for you to install. IBM will use commercially reasonable delivery methods to ship the replacement part for NBD delivery. Advanced Part Exchange warranty service is not available in all countries. You must be approved and registered to use this service. Contact your IBM representative or your reseller for further information.

Warranty services

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

International Warranty Service

International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

The following types of information can be found on the International Warranty Service website

  • Machine warranty entitlement and eligibility
  • Directory of contacts by country with technical support contact information
  • Announcement Letters
Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options
CRU and On-site Service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, 4-hour on-site response objective. Response times are objectives and are not guaranteed.
  • On-Site Repair, 7 days a week, 24 hrs/day.
  • On-Site Repair, 7 days a week, 24 hrs/day, 2 hour response objective. Response times are objectives and are not guaranteed.

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.


Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response, same day
  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, next business day.
  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, 4-hour response objective. Response times are objectives and are not guaranteed.
  • On-Site Repair, 7 days a week, 24 hrs/day.
  • On-Site Repair, 7 days a week, 24 hrs/day, 2-hour response objective. Response times are objectives and are not guaranteed.
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

The following parts and features have been designated as Tier 1 CRUs:

  • DASD Drive
  • Fan
  • Fan Cage
  • All PCI Adapters
  • RAID Card Cable
  • Memory DIMMs
  • Native USB Serial Card
  • Operator Panel
  • Operator Panel Cable
  • Power Supply
  • Line/power cord
  • External cables
  • Display
  • Sheet metal trays and dividers
  • Air Duct
  • Rails
  • TPM Card

To service a Linux™ system end to end, Linux service and productivity tools must be installed from the Service and productivity tools website.

The tools are automatically loaded if IBM Manufacturing installs the Linux image or IBM Installation Toolkit.

PowerPack is the best way to install required service packages from the website.

The Linux callhome feature is also supported in a stand-alone system configuration to report serviceable events.

Feature numbers or models for which there is a maintenance charge:

Machine type model
8005-12N
8005-22N

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative. It can also be found on the License Agreement for Machine Code and Licensed Internal Code

Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Machine Code License Acceptance Requirement

B.) Acceptance-By-Use Machine: No, the Machine Code license requires signed acceptance by the machine's end user directly with IBM, applicable to orders for a new machine, machine type conversion MES, and to machines transferred to another user.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 8% for the products in this announcement.



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Prices

Top rule

For additional information and current prices, contact your local IBM representative.

The following are newly announced features on the specific models of the IBM Power Systems 8005 machine type:

                                             Minimum Initial/         
                                             Monthly MES/             
                     Model  Feature Purchase Maint.  Both/        RP  
Description          number number  price    Charge  Support  CSU MES 
 
IBM CS821
                       12N                                    Yes     
IBM CS822
                       22N                                    Yes     
One CSC Billing Unit
                       12N     0010                  Both     Yes No 
                       22N                           Both     Yes No 
Ten CSC Billing Units
                       12N     0011                  Both     Yes No 
                       22N                           Both     Yes No 
US TAA Compliance Indicator
                       12N     0983                  Both     Yes No 
                       22N                           Both     Yes No 
Asm in USA manufacturing plant
                       12N     0984                  Both     Yes No 
                       22N                           Both     Yes No 


Custom Serv. Specify, Roch
                       12N     1140                  Both     Yes No 
                       22N                           Both     Yes No 
Primary OS Linux
                       12N     2147                  Both     Yes No 
                       22N                           Both     Yes No 
One and only one rack indicator feature is required 
on all orders (#4650 to #4666).

No Factory Integration Ind.
                       12N     4650                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-US Eng
                       12N     9300                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Dutch
                       12N     9700                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-French
                       12N     9703                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-German
                       12N     9704                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Polish
                       12N     9705                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang Group Specify - Norwegian
                       12N     9706                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang.Group Spcf-Portuguese
                       12N     9707                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Spanish
                       12N     9708                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Italian
                       12N     9711                  Initial  N/A No 
                       22N                           Initial  N/A No 
Langua Gr Speci Canadian Frenc
                       12N     9712                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Japanese
                       12N     9714                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Specify Tr Chin
                       12N     9715                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Korean
                       12N     9716                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Turkish
                       12N     9718                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Hungarian
                       12N     9719                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Slovakian
                       12N     9720                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Russian
                       12N     9721                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang Group Spcf Simpl Chinese
                       12N     9722                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Czech
                       12N     9724                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Romanian
                       12N     9725                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang Group Specify - Croatian
                       12N     9726                  Initial  N/A No 
                       22N                           Initial  N/A No 
Language Group Spcf-Slovenian
                       12N     9727                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang Group Specify - Braz Port
                       12N     9728                  Initial  N/A No 
                       22N                           Initial  N/A No 
Lang Group Specify - Thai
                       12N     9729                  Initial  N/A No 
                       22N                           Initial  N/A No 
Custom Serv. Specify, Mexico
                       12N     ECSM                  Both     Yes No 
                       22N                           Both     Yes No 
Custom Serv. Spec Poughkeepsie
                       12N     ECSP                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd,100-127V/15A
                       12N     EKL2                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 200-240V/10A
                       12N     EKL4                  Both     Yes No 
                       22N                           Both     Yes No 
2.5m 8ft Pwr Crd, 200-240V/10A
                       12N     EKL7                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 100-127V/15A
                       12N     EKL8                  Both     Yes No 
                       22N                           Both     Yes No 
2.5m 8ft Pwr Crd, 200-240V/10A
                       12N     EKL9                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 200-240V/10A
                       12N     EKLA                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 200-240V/10A
                       12N     EKLB                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 200-240V/10A
                       12N     EKLC                  Both     Yes No 
                       22N                           Both     Yes No 
2.5m 8ft Pwr Crd, 200-240V/10A
                       12N     EKLD                  Both     Yes No 
                       22N                           Both     Yes No 
2.5m 8ft Pwr Crd, 200-240V/10A
                       12N     EKLE                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 100-127V/15A
                       12N     EKLF                  Both     Yes No 
                       22N                           Both     Yes No 
2M Power Cord C13-NEMA 5-15P
                       12N     EKLH                  Both     Yes No 
                       22N                           Both     Yes No 
1.8m 6ft Pwr Crd, 200-240V/10A
                       12N     EKLM                  Both     Yes No 
                       22N                           Both     Yes No 
128GB Memory/4x 480GB SSD
                       12N     EKX1                  Initial  N/A No 
128GB Memory/4x 960GB SSD
                       12N     EKX2                  Initial  N/A No 
128GB Memory/4x 1.92TB SSD
                       12N     EKX3                  Initial  N/A No 
256GB Memory/4x 480GB SSD
                       12N     EKX4                  Initial  N/A No 
256GB Memory/4x 960GB SSD
                       12N     EKX5                  Initial  N/A No 
256GB Memory/4x 1.92TB SSD
                       12N     EKX6                  Initial  N/A No 
256GB Memory/8x 480GB SSD
                       22N     EKX7                  Initial  N/A No 
256GB Memory/8x 960GB SSD
                       22N     EKX8                  Initial  N/A No 
256GB Memory/8x 1.92TB SSD
                       22N     EKX9                  Initial  N/A No 
512GB Memory/8x 480GB SSD
                       22N     EKXA                  Initial  N/A No 
512GB Memory(8x 960GB SSD
                       22N     EKXB                  Initial  N/A No 
512GB Memory/8x 1.92TB SSD
                       22N     EKXC                  Initial  N/A No 
Single Pack Request Indicator
                       12N     ERBZ                  Initial  N/A No 
                       22N                           Initial  N/A No 
S&H - No Charge
                       12N     ESC0                  Both     Yes No 
                       22N                           Both     Yes No 
S&H-a
                       12N     ESC5                  Initial  N/A No 
                       22N                           Initial  N/A No 

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-117-054-LIST_PRICES_2017_07_11.PDF ENUS-117-054-LIST_PRICES_2017_07_11.PDF

Annual minimum maintenance charges

Machine type-model W24
IBM On-site Repair (IOR 24 x 7) 4-hour
8005-12N  
8005-22N  
Machine type-model Feature E95 E24
IBM On-site Repair (IOR 9 x 5) Next-business-day IBM On-site Repair (IOR 24 x 7) 4-hour
8005-12N -    
8005-22N -    
8005-12N EKX1    
8005-12N EKX2    
8005-12N EKX3    
8005-12N EKX4    
8005-12N EKX5    
8005-12N EKX6    
8005-22N EKX7    
8005-22N EKX8    
8005-22N EKX9    
8005-22N EKXA    
8005-22N EKXB    
8005-22N EKXC    
       

ServiceElect (ESA) charges

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Order now

Top rule

To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com


IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Power Architecture, POWER, Power, PartnerWorld, Global Technology Services and POWER8 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States