IBM Lotus CEO Business Collaboration 1.0 updatedIBM United States Software Announcement 213-063
February 5, 2013
IBM® Lotus® EasySync® Pro has now been removed from the following:
This offering previously included IBM Lotus EasySync Pro, which was withdrawn from marketing. For details, refer to Withdrawal Announcement 913-003, dated January 08, 2013 .
All customers of the products listed above, who are active on maintenance, will automatically receive the updated offerings.
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February 5, 2013: Electronic availability
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Program VRM Program name number 5725-B91 1.0.0 IBM Lotus CEO Business Collab Bundle
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This product is only available via Passport Advantage® . It is not available as shrinkwrap.
Licensed function title Product group Product category IBM Lotus CEO Business CEO Bundle Lotus CEO Collaboration Business Collaboration Portfolio Bundle
Program name PID Charge unit number description IBM Lotus CEO Business Collaboration 5725-B91 Per User
Charge metrics definitions
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Passport Advantage program licenses
IBM Lotus CEO Business Collab Bundle
Part description Part number IBM Lotus CEO Business Collaboration Lotus CEO Business Collaboration Bundle Per User Annual E0GWCLL SW S&S Rnwl Lotus CEO Business Collaboration Bundle Per User Lic + D0YGQLL SW S&S 12 Mo Lotus CEO Business Collaboration Bundle Per User SW S&S D0YGRLL Reinstate 12 Mo
Passport Advantage trade-up licenses
IBM CEO Community Collaboration Bundle
Precursor product Trade-up product Trade-up part number IBM CEO Community Collaboration Software IBM Enhanced Collaboration CEO Comm Collab Bundle D0GDYLL User fr CEO Enhnced Collab Bundle TU Lic+SW S&S 12Mo
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The terms and conditions for IBM CEO Business Collaboration Bundle as previously announced in Software Announcement 210-387, dated October 19, 2010 , are unchanged.
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Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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The charges are unchanged by this announcement.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
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Note: Shipments will begin after the planned availability date.
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