IBM FlashSystem A9000/A9000R Software V12 integrates software-defined capabilities into IBM FlashSystem A9000 and IBM FlashSystem A9000R solutions

IBM Japan Software Announcement JP16-0063
April 27, 2016

Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Statement of general directionStatement of general directionPricesPrices
Program numberProgram numberAP distributionAP distribution

 


(Corrected on June 21, 2016)

The Key prerequisites section has been updated.



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At a glance
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IBM FlashSystem® A9000/A9000R Software V12.0 delivers a rich variety of enterprise-level features on IBM FlashSystem A9000 and FlashSystem™ A9000R solutions. With this software, you can reduce time to value for business applications, and achieve cost savings driven by the agility of FlashSystem A9000 and FlashSystem A9000R.

It includes key software capabilities, including:

  • Critical data reduction capabilities to optimize storage economics
  • Quality of service and multitenancy to enable high performance cloud storage
  • VMware integration
  • IBM® Hyper-Scale Manager to seamlessly manage data within FlashSystem A9000 and FlashSystem A9000R systems


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Overview
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IBM FlashSystem A9000/A9000R software V12 integrates mature, software-defined capabilities into IBM FlashSystem A9000 and A9000R solutions. Built with IBM Spectrum Accelerate™, this software adds fully integrated management capabilities to FlashSystem A9000 and FlashSystem A9000R systems, offering:

  • Grid-scale technology
  • Data reduction
  • High availability
  • Improved data protection and security
  • Disaster recovery
  • Enhanced security and management


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Key prerequisites
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IBM FlashSystem A9000/A9000R Software V12 (5639-FS1) requires an IBM FlashSystem A9000R (9835-415 or 9837-415) or IBM FlashSystem A9000 (9836-415 or 9838-415) storage system. It is preinstalled on, and shipped with, these systems.

Enterprise class support for FlashSystem A9000 (5773-A90) is required on IBM FlashSystem A9000 with a three-year warranty (9838-415). It is preinstalled on and shipped with the system.

Enterprise class support for FlashSystem A9000R (5773-A91) is required on IBM FlashSystem A9000R with a three-year warranty (9837-415). It is preinstalled on and shipped with the system.



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Planned availability date
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April 29, 2016

See the Description section for a list of countries where these products will not be available for ordering.

Refer to the Availability of national languages section for national language availability.



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Description
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IBM FlashSystem A9000/A9000R Software V12 integrates the capabilities of IBM Spectrum Accelerate to deliver the following:

  • Multitenancy for flexible and simplified management of tenant data and storage resources across multiple IBM FlashSystem A9000R and IBM FlashSystem A9000 systems
  • Comprehensive data reduction including inline pattern removal, deduplication, and compression for optimized data economics
  • Support for REST, the standard in-web services and cloud implementation, is universally supported with an agnostic programming language
  • OpenStack Cinder storage driver support
  • IBM Hyper-Scale Manager for simplified management of IBM FlashSystem A9000R and IBM FlashSystem A9000 systems from one interface
  • Space-efficient Redirect-on-Write snapshots

Available by June 30, 2016, additional capabilities will be included with FlashSystem A9000 and FlashSystem A9000R software including:

  • Asynchronous and synchronous replication for FlashSystem A9000 and FlashSystem A9000R
  • IBM Hyper-Scale Mobility to seamlessly and non-disruptively move data across FlashSystem A9000 systems
  • Hardware based encryption certified to Key Management Interface Protocol (KMIP) standard, including support for IBM Security Key Lifecycle Manager (SKLM)
  • Enhanced capacity statistics within the management portal

IBM FlashSystem deduplication: IBM previously announced a Statement of Direction on September 16, 2014, which indicated the intent to expand FlashSystem data reduction technologies to include Real-time Compression™ and provide data deduplication technology to further increase usable capacity and storage efficiency for client workloads such as virtual desktop infrastructures (VDI). As an update to the September 16, 2014, Statement of Direction, IBM FlashSystem A9000 and IBM FlashSystem A9000R also deliver in-line, global deduplication and enhanced compression for optimized data economics.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested through the Product accessibility information website.



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Statement of general direction
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IBM plans to support asynchronous mirror replication between FlashSystem A9000, FlashSystem A9000R, and XIV® Gen3, enabling copy services to additional disaster recovery sites.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.



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Reference information
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For complete information about IBM FlashSystem A9000, refer to Hardware Announcement JG16-0016, dated April 27, 2016.

For complete information about IBM FlashSystem A9000R, refer to Hardware Announcement JG16-0017, dated April 27, 2016.



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Availability of national languages
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Planned and supported geography translations will be available for web download by April 27, 2016, on the IBM Support Portal.

Translation information, if available, can be found at the Translation Reports website.



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Program number
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Program number VRM Program name
5639-FS1 12.0.0 IBM FlashSystem A9000/A9000R Software V12
5639-FS2 12.0.0 IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12
5773-A90 1.1.0 Enterprise class support for FlashSystem A9000
5773-A91 1.1.0 Enterprise class support for FlashSystem A9000R

Product identification number

Program PID number Maintenance 1 year PID number Maintenance 3 year PID number
5639-FS1 5639-FSJ reg/ren 5639-FSL reg
  5639-FSK afl 5639-FSM renewal
    5639-FSN afl
Maintenance 2 year PID number Maintenance 4 year PID number Maintenance 5 year PID number
5639-FSP reg 5639-FSQ reg 5639-FSR reg
Program PID number Maintenance 1 year PID number Maintenance 3 year PID number
5639-FS2 5639-FSS reg/ren 5639-FSU reg
  5639-FST afl 5639-FSV renewal
    5639-FSW afl
Maintenance 2 year PID number Maintenance 4 year PID number Maintenance 5 year PID number
5639-FSX reg 5639-FSY reg 5639-FSZ reg
Program PID number
5773-A90
5773-A91


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Offering Information
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Product information is available on the IBM Offering Information website.



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Publications
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All associated publications are shipped with the corresponding hardware orders. To order, use the IBM Publications Center or contact your IBM representative.

IBM Publications Center

The IBM Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

IBM FlashSystem A9000/A9000R Software V12 (5639-FS1) requires an IBM FlashSystem A9000R (9835-415 or 9837-415) or an IBM FlashSystem A9000 (9836-415 or 9838-415).

IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 (5639-FS2) requires an IBM FlashSystem A9000R (9837-415) or an IBM FlashSystem A9000 (9838-415).

Enterprise class support for FlashSystem A9000 (5773-A90) is required on IBM FlashSystem A9000 with a three-year warranty (9838-415).

Enterprise class support for FlashSystem A9000R (5773-A91) is required on IBM FlashSystem A9000R with a three-year warranty (9837-415).

Current support summaries, including specific software, hardware, and firmware levels supported, are maintained on the IBM Support Portal.

Software requirements

For all current storage systems and host environments supported, go to the IBM Support Portal.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

For information regarding currently supported environments and operating guidelines, go to the IBM Support Portal.

Limitations

Programs in this announcement only operate on specified storage hardware, currently defined as IBM 9835-415, 9836-415, 9837-415, and 9838-415 products.

For hardware-associated limitations, refer to Hardware Announcement JG16-0016, dated April 27, 2016.

For additional information, refer to "Usage restriction" in the Terms and conditions section of this announcement, and to the License Information document that is available on the IBM Software License Agreement website

Additional information on configuration limitations and configuration guidelines is further documented in the readme file accompanying the FlashSystem A9000 and A9000R Software V12 in furnished publications for this product.

Planning information

Planning considerations required for FlashSystem A9000 and A9000R apply. Refer to the announcement listed in the Reference information section or go to the Product information page in the IBM Publications library.

Customers with 5639-FS1 and 5639-FS2 licenses are responsible to ensure the total enclosures managed are within license entitlement.

Customer responsibilities

The customer is responsible for planning, provisioning, the power, and environmental support required for IBM FlashSystem A9000 and A9000R. Refer to the announcement listed in the Reference information section, or go to the Product information page in the IBM Publications library.

Support for the server, its operating system, and the web browser from which the IBM FlashSystem A9000 and A9000R console are accessed is a customer responsibility (and is separately ordered).

Refer to the Description section for further licensing information.

Packaging
New order packaging

FlashSystem A9000 and A9000R Software V12 (5639-FS1) is preinstalled on, and shipped with, the required IBM FlashSystem A9000 and A9000R Storage Systems hardware. For code updates, go to the IBM Support Portal.

The paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM FlashSystem A9000 and A9000R Software V12. All associated media listed in the Publications section are also shipped with the new hardware order. One media set per IBM FlashSystem A9000 or A9000R Storage System will be shipped. Refer to the hardware announcement listed in the Reference information section for correlated hardware order features.

Subsequent media orders

For additional available publications, refer to the Publications section.

For assistance in placing orders with or without media features, contact your IBM representative.

Publications are in English. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Use of supplementary antivirus software is recommended, but not required.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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Program name: IBM FlashSystem A9000/A9000R Software V12

PID: 5639-FS1

Use-based OTC with One-year Software Maintenance

Description Program number Feature number
Flash Enclosure-60 SW Per Storage Device with 1 Year SW Maintenance 5639-FS1 F1EV
Flash Enclosure-150 SW Per Storage Device with 1 Year SW Maintenance 5639-FS1 F1RV
Flash Enclosure-300 SW Per Storage Device with 1 Year SW Maintenance 5639-FS1 F1RW

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12

PID: 5639-FS2

Use-based OTC with One-year Software Maintenance

Description Program number Feature number
Flash Enclosure-60 HW Int Per Storage Device with 1 Year SW Maintenance 5639-FS2 F1FJ
Flash Enclosure-150 HW Int Per Storage Device with 1 Year SW Maintenance 5639-FS2 F1UC
Flash Enclosure-300 HW Int Per Storage Device with 1 Year SW Maintenance 5639-FS2 F1UD

Program name: Enterprise class support for FlashSystem A9000

PID: 5773-A90

Basic no-charge license

Description Program number Feature number
Enterprise class support for FlashSystem A9000 - Per Storage Device 3yr Support 24x7 5773-A90 1790

Program name: Enterprise class support for FlashSystem A9000R

PID: 5773-A91

Basic no-charge license

Description Program number Feature number
Enterprise class support for FlashSystem A9000R - Per Storage Device 3yr Support 24x7 5773-A91 1791

IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - One-year Registration and Renewal

PID: 5639-FSJ

One-year No Charge Registration:

Description Program number Feature number
Flash Enclosure-60 SW One-year NC Registration per Storage Device 5639-FSJ F1FA
Flash Enclosure-150 SW One-year NC Registration per Storage Device 5639-FSJ F1TB
Flash Enclosure-300 SW One-year NC Registration per Storage Device 5639-FSJ F1TD

One-year Registration and Renewal:

Description Program number Feature number
Flash Enclosure-60 SW One-year Renewal One-time charge per Storage Device 5639-FSJ F1EW
Flash Enclosure-150 SW One-year Renewal One-time charge per Storage Device 5639-FSJ F1TA
Flash Enclosure-300 SW One-year Renewal One-time charge per Storage Device 5639-FSJ F1TC

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSJ 9000

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - One-year After License

PID: 5639-FSK

Description Program number Feature number
Flash Enclosure-60 SW One-year After License One-time charge per Storage Device 5639-FSK F1FB
Flash Enclosure-150 SW One-year After License One-time charge per Storage Device 5639-FSK F1TE
Flash Enclosure-300 SW One-year After License One-time charge per Storage Device 5639-FSK F1TF

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Three-year Registration

PID: 5639-FSL

Description Program number Feature number
Flash Enclosure-60 SW Three-year Registration One-time charge per Storage Device 5639-FSL F1FC
Flash Enclosure-150 SW Three-year Registration One-time charge per Storage Device 5639-FSL F1TG
Flash Enclosure-300 SW Three-year Registration One-time charge per Storage Device 5639-FSL F1TH

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSL 9000

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Three-year Renewal

PID: 5639-FSM

Description Program number Feature number
Flash Enclosure-60 SW Three-year Renewal One-time charge per Storage Device 5639-FSM F1FD
Flash Enclosure-150 SW Three-year Renewal One-time charge per Storage Device 5639-FSM F1TJ
Flash Enclosure-300 SW Three-year Renewal One-time charge per Storage Device 5639-FSM F1TK

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Three-year After License

PID: 5639-FSN

Description Program number Feature number
Flash Enclosure-60 SW Three-year After License One-time charge per Storage Device 5639-FSN F1FE
Flash Enclosure-150 SW Three-year After License One-time charge per Storage Device 5639-FSN F1TL
Flash Enclosure-300 SW Three-year After License One-time charge per Storage Device 5639-FSN F1TM

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Two-year Registration

PID: 5639-FSP

Description Program number Feature number
Flash Enclosure-60 SW Two-year Registration One-time charge per Storage Device 5639-FSP F1FF
Flash Enclosure-150 SW Two-year Registration One-time charge per Storage Device 5639-FSP F1TN
Flash Enclosure-300 SW Two-year Registration One-time charge per Storage Device 5639-FSP F1TP

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSP 9000

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Four-year Registration

PID: 5639-FSQ

Description Program number Feature number
Flash Enclosure-60 SW Four-year Registration One-time charge per Storage Device 5639-FSQ F1FG
Flash Enclosure-150 SW Four-year Registration One-time charge per Storage Device 5639-FSQ F1TQ
Flash Enclosure-300 SW Four-year Registration One-time charge per Storage Device 5639-FSQ F1TR

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSQ 9000

Program name: IBM FlashSystem A9000/A9000R Software V12 Software Maintenance - Five-year Registration

PID: 5639-FSR

Description Program number Feature number
Flash Enclosure-60 SW Five-year Registration One-time charge per Storage Device 5639-FSR F1FH
Flash Enclosure-150 SW Five-year Registration One-time charge per Storage Device 5639-FSR F1TT
Flash Enclosure-300 SW Five-year Registration One-time charge per Storage Device 5639-FSR F1TU

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSR 9000

IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - One-year Registration and Renewal

PID: 5639-FSS

One-year No Charge Registration:

Description Program number Feature number
Flash Enclosure-60 HW Int One-year NC Registration per Storage Device 5639-FSS F1FL
Flash Enclosure-150 HW Int One-year NC Registration per Storage Device 5639-FSS F1UF
Flash Enclosure-300 HW Int One-year NC Registration per Storage Device 5639-FSS F1UH

One-year Registration and Renewal:

Description Program number Feature number
Flash Enclosure-60 HW Int One-year Renewal One-time charge per Storage Device 5639-FSS F1FK
Flash Enclosure-150 HW Int One-year Renewal One-time charge per Storage Device 5639-FSS F1UE
Flash Enclosure-300 HW Int One-year Renewal One-time charge per Storage Device 5639-FSS F1UG

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSS 9000

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - One-year After License

PID: 5639-FST

Description Program number Feature number
Flash Enclosure-60 HW Int One-year After License One-time charge per Storage Device 5639-FST F1FM
Flash Enclosure-150 HW Int One-year After License One-time charge per Storage Device 5639-FST F1UJ
Flash Enclosure-300 HW Int One-year After License One-time charge per Storage Device 5639-FST F1UK

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Three-year Registration

PID: 5639-FSU

Description Program number Feature number
Flash Enclosure-60 HW Int Three-year Registration One-time charge per Storage Device 5639-FSU F1FN
Flash Enclosure-150 HW Int Three-year Registration One-time charge per Storage Device 5639-FSU F1UL
Flash Enclosure-300 HW Int Three-year Registration One-time charge per Storage Device 5639-FSU F1UM

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSU 9000

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Three-year Renewal

PID: 5639-FSV

Description Program number Feature number
Flash Enclosure-60 HW Int Three-year Renewal One-time charge per Storage Device 5639-FSV F1FP
Flash Enclosure-150 HW Int Three-year Renewal One-time charge per Storage Device 5639-FSV F1UN
Flash Enclosure-300 HW Int Three-year Renewal One-time charge per Storage Device 5639-FSV F1UP

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Three-year After License

PID: 5639-FSW

Description Program number Feature number
Flash Enclosure-60 HW Int Three-year After License One-time charge per Storage Device 5639-FSW F1FQ
Flash Enclosure-150 HW Int Three-year After License One-time charge per Storage Device 5639-FSW F1UQ
Flash Enclosure-300 HW Int Three-year After License One-time charge per Storage Device 5639-FSW F1UR

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Two-year Registration

PID: 5639-FSX

Description Program number Feature number
Flash Enclosure-60 HW Int Two-year Registration One-time charge per Storage Device 5639-FSX F1FR
Flash Enclosure-150 HW Int Two-year Registration One-time charge per Storage Device 5639-FSX F1UT
Flash Enclosure-300 HW Int Two-year Registration One-time charge per Storage Device 5639-FSX F1UU

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSX 9000

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Four-year Registration

PID: 5639-FSY

Description Program number Feature number
Flash Enclosure-60 HW Int Four-year Registration One-time charge per Storage Device 5639-FSY F1FT
Flash Enclosure-150 HW Int Four-year Registration One-time charge per Storage Device 5639-FSY F1UA
Flash Enclosure-300 HW Int Four-year Registration One-time charge per Storage Device 5639-FSY F1UB

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSY 9000

Program name: IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 Software Maintenance - Five-year Registration

PID: 5639-FSZ

Description Program number Feature number
Flash Enclosure-60 HW Int Five-year Registration One-time charge per Storage Device 5639-FSZ F1FU
Flash Enclosure-150 HW Int Five-year Registration One-time charge per Storage Device 5639-FSZ F1TV
Flash Enclosure-300 HW Int Five-year Registration One-time charge per Storage Device 5639-FSZ F1TW

No-Charge Features:

Description Program number Feature number
SWMA Auto Renewal Registration 5639-FSZ 9000

Charge metric

Program name PID number Charge metric
IBM FlashSystem A9000/A9000R Software V12 5639-FS1 Per Storage Device
IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12 5639-FS2 Per Storage Device
Enterprise class support for FlashSystem A9000 5773-A90 Per Storage Device
Enterprise class support for FlashSystem A9000R 5773-A91 Per Storage Device


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

The IBM Agreement for Acquisition of Software Maintenance (INTC-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

Refer to Japan unique supplemental information for software maintenance.

License Information number

Form number LC27-8600

License Information for:

  • 5639-FS1 - IBM FlashSystem A9000/A9000R Software V12
  • 5639-FS2 - IBM FlashSystem A9000/A9000R HW Int. with IBM SA License V12

On or near the planned availability date, the current License Information documents will be available for review on the IBM License Information documents website.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

No

Software Subscription and Support applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, got to the Support Handbooks website.

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage® Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required to access the https://www.ibm.com/software/howtobuy/passportadvantage/paoresellerorhttp://www.ibm.com/partnerworld/sg/apchannounce/ website.

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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AP distribution
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Country/Region Announced
AP IOT
ASEAN * Yes
India/South Asia ** Yes
Australia Yes
Hong Kong Yes
Macao SAR of the PRC Yes
Mongolia Yes
New Zealand Yes
People's Republic of China Yes
South Korea Yes
Taiwan Yes
Japan IOT
Japan Yes

* Brunei Darussalam, Indonesia, Lao People's Democratic Republic, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Timor-Leste Vietnam

** Bangladesh, Maldives, Nepal, and Sri Lanka

Trademarks

FlashSystem, IBM Spectrum Accelerate and Real-time Compression are trademarks of IBM Corporation in the United States, other countries, or both.

IBM FlashSystem, IBM, Passport Advantage, System i and XIV are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/jp/