IBM Proactive Support for IBM Z helps you maximize the return on your IT investment

IBM United States Services Announcement 619-002
June 25, 2019

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Planned availability datePlanned availability date


At a glance

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Business demands don't stop, even if your IT does. To help protect your brand and keep your customer base, your IT infrastructure needs to run around the clock, but implementing the right support strategy for your IBM Z® environment can be complicated and costly. Improve your IT availability, and drive growth and innovation with proactive, trusted, personalized, specialized, and single-source technical support from IBM®.



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Overview

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Because downtime costs are increasing, and IT environments are becoming more complex with highly converged, virtualized or cloud-based solutions, your technical support strategy is more important than ever. You need to achieve high availability more cost-effectively while retaining control and ownership of your infrastructure. A valuable way to do that is through proactive, personalized support to manage your growing and increasingly complex IT environment.

Proactive Support from IBM offers service support provided by highly skilled, dedicated support specialists. It is designed to provide an integrated approach to proactive, coordinated support -- thus maximizing IT infrastructure availability at an effective cost. With rapid response, priority handling of critical threats and situations, and proprietary analysis tools, and acting as a remote extension of your IT staff, a designated team of specialists monitors and supports your IBM Z IT infrastructure, helping improve your system availability, productivity, and recoverability.



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Planned availability date

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June 28, 2019



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Prices

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For pricing information, contact your IBM representative or IBM Business Partner.

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