IBM Trusteer portfolio suite of services offerings help provide integration and fraud analytics solution services that assist with one-time or ongoing organizational integration, customization, or tuning of client IBM Trusteer solutions

IBM United States Software Announcement 219-142
June 25, 2019

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices
PublicationsPublicationsOrder nowOrder now


Overview

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IBM® Trusteer® aims to help organizations establish identity trust across the omnichannel customer journey. Through cloud-based intelligence, supported by artificial intelligence and machine learning, Trusteer provides a versatile platform to help organizations accept and manage new and existing customers, while helping to protect against individuals with fraudulent intent. IBM Trusteer offerings aim to provide organizations with the capability to establish a trusted, digital relationship quickly and transparently.

New add-ons for IBM Trusteer Pinpoint™ platform

IBM Trusteer fraud protection portfolio adds two new Services offerings to its suite of digital identity trust solutions: IBM Trusteer Remotely Delivered Services and IBM Trusteer Ongoing Managed Services. Both offerings are made available with an easy-to-use pack of hours, including shared services such as Integration Services and Fraud Analytics Services. These services aim to enable any organization to integrate, customize and tune the IBM Trusteer portfolio of products in a smoother manner. The IBM Trusteer Remotely Delivered Services offering is targeted primarily for use with a new deployment or project, where the services can assist with one-time or initial definitions or tuning implementation. The IBM Trusteer Ongoing Managed Services renewable part can provide clients with on-going maintenance against an existing deployment or project.

As add-ons to the IBM Trusteer fraud protection portfolio, IBM Trusteer Remotely Delivered Services and IBM Trusteer Ongoing Managed Services help organizations to integrate the Trusteer portfolio of products remotely to control digital identity risk throughout the entire digital journey:

  • IBM Trusteer Pinpoint Detect is a cloud-based solution that can transparently build user profiles and continuously authenticate online identities to help organizations differentiate between true users and fraudsters.
  • IBM Trusteer Pinpoint Assure helps organizations to understand, detect, and predict the risk of fraudulent intent during new account creation or guest user transactions. With this capability, Trusteer aims to help organizations build digital identity trust by assessing fraud risk and enabling a smoother digital experience during their customers' omnichannel journey.
  • IBM Trusteer Pinpoint Verify features Step-Authenticate, a step-up authentication that can be initiated on selected high risk cases to help ensure security-enabled digital interactions are protected by Pinpoint.
  • IBM Trusteer Mobile helps maintain mobile application integrity by leveraging advanced analytics and real-time device risk detection.
  • IBM Trusteer Rapport® is an advanced endpoint protection solution designed to protect users from malware and phishing attacks.

The IBM Trusteer suite of offerings helps address the challenges that are associated with building digital identity trust, and helps to enable organizations to gauge the legitimacy of new and existing customers without creating a cumbersome or frustrating user experience.



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Key requirements

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  • Internet connection
  • Browser


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Planned availability date

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June 25, 2019



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Section 508 of the US Rehabilitation Act

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The programs in this announcement are capable as of date of general availability, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Accessibility Conformance Statement can be requested on the Product accessibility information website.



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Reference information

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To learn more about the IBM Trusteer portfolio, see Software Announcement 218-005, dated June 26, 2018.

To learn more about IBM Trusteer Digital Identity Trust, see:

  • Software Announcement 214-332, dated August 5, 2014
  • Software Announcement 216-053, dated February 23, 2016
  • Software Announcement 216-218, dated June 28, 2016



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Program number

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Program number Program name
5725-R89 IBM Trusteer Pinpoint Detect
5737-I08 IBM Trusteer Services


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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Publications, such as guides, are provided during the cloud service deployment process.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Hardware requirements

For current system requirements, see the Trusteer System Requirements website.

Software requirements

For current software requirements, see the Trusteer Supported Platforms website.

Such information is provided subject to the following terms. IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated, or misused, or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service, or security measure can be completely effective in preventing improper use or access. IBM systems, products, and services are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

Planning information

Packaging

Not applicable for cloud service delivery.



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Ordering information

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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.


Passport Advantage

IBM Trusteer Pinpoint Detect (5725-R89)

Part number description Part number
IBM Trusteer Pinpoint Detect for Connections 100 Connections Subscription per Annum D232RLL
IBM Trusteer Pinpoint Detect for Connections 100 Connections Overage D232SLL

IBM Trusteer Services (5737-I08)

Part number description Part number
IBM Trusteer Remotely Delivered Service Engagement D232ULL
IBM Trusteer Ongoing Managed Services Engagement per Annum D01N6ZX
IBM Trusteer Ongoing Managed Services Engagement Overage D01N7ZX

Charge metric

Definitions of the charge metrics for these cloud services can be found in the following Service Description documents:

Program identifier Service Description document title Service Description document number
5725-R89 IBM Trusteer Pinpoint Detect 6666-13
5737-I08 IBM Trusteer Services 8418-01

Select your language of choice and scroll down to the Charge Metrics section.

Follow-on levels of these cloud services, if any, may have updated charge metrics. See the Cloud Services terms website. Search using the four-digit base Service Description number and scroll down to the Charge Metric section.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of cloud services from IBM consist of either the IBM Cloud™ Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use - General Terms for Cloud Offerings and the applicable offering Service Description.

Technical support

Technical support is provided for cloud services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the cloud service, as applicable, and therefore governed by the applicable agreement as defined in client's quote or transaction document. Technical support is included with the cloud service and is not available as a separate offering.

Additional technical support information for this cloud service offering may be found in the IBM Support Guide or in service-specific documentation.

Service Description

The following Service Description documents apply to the offerings in this announcement.

Program identifier Service Description document title Service Description document number
5725-R89 IBM Trusteer Pinpoint Detect 6666-13
5737-I08 IBM Trusteer Services 8418-01

Follow-on levels of these cloud services, if any, may have updated terms. See the Cloud Services terms website and search using the four-digit base Service Description number.

Limited warranty

See the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Educational allowance available

No



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Trademarks

IBM Cloud is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Trusteer, Trusteer Rapport, PartnerWorld, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Trusteer Pinpoint is a trademark of Trusteer, an IBM Company in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States