IBM Business Automation Workflow on Cloud Express and Enterprise editions to deliver business process and case management capabilities in a single offering

IBM United States Software Announcement 218-372
August 14, 2018

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


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Overview

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Business Automation Workflow on Cloud is a new Digital Business Automation offering that integrates the capabilities of business process and case management into a single workflow offering on the cloud. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. Business Automation Workflow on Cloud provides the same capabilities that are offered in the Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud™ data centers and managed by IBM®.

Business Automation Workflow on Cloud comes with two orderable editions:

  • Enterprise

    Offers a scalable experience to start or expand workflow capabilities into the cloud. It provides three environments by default to enable clients to move from different environments with ease:

    • Non-production development
    • Non-production testing
    • Production

  • Express

    Offers a low-cost entry point to get clients started in the cloud, together with the flexibility to rapidly scale as their business needs grow. By default, it includes two environments that can be scaled up to an Enterprise configuration as needs change:

    • Non-production development
    • Workflow runtime

Business Automation Workflow helps organizations:

  • Design a business-friendly environment.
  • Easily implement changes for business agility.
  • Achieve visibility across end-to-end workflows.
  • Increase efficiency and consistency by reusing process components across multiple workflows.
  • Govern workflows.


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Key prerequisites

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Business Automation Workflow on Cloud requires:

  • An internet connection
  • A workstation with a browser

For specific browser requirements, see the Technical information section.



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Planned availability date

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  • September 28, 2018: Business Automation Workflow on Cloud Express
  • October 26, 2018: Business Automation Workflow on Cloud Enterprise

See the Availability of national languages section for national language availability.



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Description

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Business Automation Workflow on Cloud includes:

  • A flexible monthly subscription

    A cloud offering with a monthly subscription includes all the software, cloud infrastructure, and is operated by IBM. This enables clients to focus on their workflow solutions.

  • A highly secure, scalable cloud infrastructure

    The infrastructure is provisioned with one or more environments for developing and testing. It also provides a highly available, production solution with disaster recovery options and utilizes virtual machine and container technologies to deliver better speed and scalability.

  • Ability to quickly provision with immediate access

    IBM can provision an instance in 48 hours and can provide access so clients can get started on their projects and be productive almost immediately.

  • Access from the public cloud

    Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect.

Workflow capabilities include:

  • Tools that simplify designing and deploying business solutions
  • A ready-to-use interface for user that is flexible and customizable and can be extended to create role-based client experiences
  • An active-content infrastructure that manages the persisted case object model and enables content-based events for case activities
  • A common environment for straight-through processing, human, and case-oriented workflows
  • Rich analytics that provide several methods to track and measure workflow business performance
  • Methods to help users to gather the right content, apply analytics for more accurate decisions, and take necessary actions to assure better business outcomes
  • Ability to identify and incorporate both structured and unstructured content into workflows, regardless of where that content lives either on premises, in the cloud, or in the field with mobile devices

Business Automation Workflow on Cloud is offered with two orderable editions:

  • Enterprise

    Business Automation Workflow on Cloud Enterprise offers a scalable experience for creating and running your workflows in the cloud. As this offering is based on a monthly subscription, clients can add more environments or storage as their needs grow with the capacity determined by purchase of concurrent users. Start with as few as 25 concurrent users per month. Capacity can grow to into thousands of users to support large deployments. Concurrent users provide a convenient way to support large numbers of infrequent users with a smaller number of concurrent user seats that is based on the actual number of real users accessing the system at the same time.

  • Express

    Business Automation Workflow on Cloud Express offers an entry point for businesses that need to get started in the cloud in a minimal fashion. It provides a development and runtime environment that can support a smaller number of users and can be converted to an Enterprise configuration as needs change. Because this offering is based on a monthly subscription with the capacity determined by purchase of concurrent users, clients can start with as few as 10 concurrent users per month.

Business Automation Workflow on Cloud combines the technologies that were formerly part of the IBM Business Process Manager (IBM BPM), IBM BPM on Cloud, and IBM Case Manager offerings.

For businesses seeking to move their IBM BPM, IBM Case Manager, IBM Case Foundation, or other product for on-premises deployments to this cloud service, IBM recommends a Lab Services migration assessment to determine the best approach for your specific requirements. To request a migration assessment, contact your IBM representative or IBM Business Partner.

Section 508 of the US Rehabilitation Act

IBM makes no representation about the Section 508 status of the third-party electronic and information technology product in this offering. Contact the vendor for specific, current information on the Section 508 status of this product.



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Reference information

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For information on IBM Business Processor Manager (IBM BPM) on Cloud, see Software Announcements:

For information on IBM BPM on Cloud Express, see Software Announcement 216-365, dated December 13, 2016.

For information on IBM Case Manager on Cloud, see Software Announcement 216-175, dated March 1, 2016.

For IBM Business Automation Content Services on Cloud, see Software Announcement 218-167, dated March 20, 2018.

For Digital Business Automation (DBA), formerly Enterprise Content Management (ECM), products, see Software Announcements:



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Availability of national languages

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Description Availability date Language
IBM Business Automation Workflow on Cloud Express September 28, 2018 Chinese (Simplified Han), Chinese (Traditional Han), US English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish
IBM Business Automation Workflow on Cloud Enterprise October 26, 2018 Chinese (Simplified Han), Chinese (Traditional Han), US English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish

Translation information, if available, can be found at the Translation Reports website.



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Program number

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Program number VRM Program name
5737-I38 Cloud Service IBM Business Automation Workflow on Cloud Enterprise
  IBM Business Automation Workflow on Cloud Express


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Education support

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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on the IBM Training and Skills website.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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Documentation for Business Automation Workflow on Cloud will be available on September 28, 2018, in IBM Knowledge Center.

This documentation covers the general capabilities of the Business Automation Workflow on Cloud offering and as such, does not cover the differences between the cloud service and licensed offerings. For details on the capabilities of the Cloud Service, see the Service Description for Business Automation Workflow on Cloud, section 1a.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Hardware requirements

Business Automation Workflow on Cloud requires:

  • A workstation that supports one of the web browsers as listed in the Software requirements section
  • A direct, internet connection
Software requirements

Business Automation Workflow on Cloud requires one of the following web browsers:

  • Microsoft™ Internet Explorer, current version for your operating system
  • Mozilla Firefox, current version for your operating system
  • Google Chrome, current version for your operating system
  • Safari, current version for Mac OS
  • Microsoft Edge
Companion products

The following products can be purchased with this product:

  • IBM Blueworks Live™ (5725-G68)

    IBM Blueworks Live is a business process modeling tool that lets your clients discover, map and document their processes. It is easy to use and accessible anywhere through a web browser. The cloud-based environment allows for effective collaboration in a way that is structured and usable by anyone in your clients' company. Tutorial videos guide them through creating and editing a simple process model. It all allows them to learn and perform business process modeling in minutes.

  • IBM Business Automation Content Services on Cloud (5900-A2A)

    Business Automation Content Services on Cloud is a comprehensive content management cloud service that delivers document management and content lifecycle capabilities that can be rapidly provisioned as a flexible, cost-effective cloud service for new and existing applications. Business Automation Content Services on Cloud provides superior scalability, security, stability, mobility, and content management capabilities that can be utilized for a variety of use cases that include:

    • Business and transactional content services
    • Collaborative document management
    • Imaging solutions
    • Social content management
    • Archiving

  • IBM Operation Decision Manager on Cloud (5725-W47)

    IBM Operation Decision Manager (ODM) on Cloud is a collaborative, role-based cloud service that is designed to capture, automate, and manage frequently occurring, repeatable, rules-based business decisions. Packaged in a monthly subscription, this service provides everything clients need to develop, test, and put rules into production that includes:

    • IBM tooling
    • Governance capabilities
    • A powerful rule engine

    It is available exclusively on IBM Cloud infrastructure, managed by IBM, and delivers the market-leading Business Rules Management System (BRMS).

  • IBM Datacap on Cloud (5725-Z39)

    IBM Datacap on Cloud streamlines the capture, recognition, and classification of business documents for use by business users and in applications. It supports the next generation of data capture, the cognitive era. It enables clients to identify, classify, and extract content from unstructured or highly variable documents without manual intervention. It uses natural language processing, text analytics, and machine learning technologies, like those in IBM Watson®. By applying cognitive capture to complex tasks, the solution can significantly reduce labor and paper costs, deliver meaningful information, and improve the responsiveness of customer service.

  • IBM Content Manager OnDemand on Cloud (5725-W21)

    IBM Content Manager OnDemand (CMOD) on Cloud enables clients to archive reports, correspondence, and transactional records on IBM Cloud. Built on the market leading on-premise offering, IBM CMOD on Cloud is hosted on a secure, single tenant infrastructure. Users can rapidly deploy customer service e-presentment and report distribution applications to desktop and mobile devices, and quickly implement customer self-service applications by using integration of a client's system of engagement.

Planning information

Packaging

This offering is accessed through the internet. There is no physical media or electronic deliverable.



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Ordering information

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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Product Group: IBM Systems, Middleware

Product: IBM Business Automation Workflow on Cloud (5737-I38)

Product Category: Hybrid Cloud


Passport Advantage

IBM Business Automation Workflow on Cloud (5737-I38)

Program name/Description Part number
IBM Business Automation Workflow on Cloud Express Concurrent User per Month D20IVLL
IBM Business Automation Workflow on Cloud Express Concurrent User Overage D20IWLL
IBM Business Automation Workflow on Cloud Additional Storage Terabyte per Month D20IZLL
IBM Business Automation Workflow on Cloud Additional Cloud Object Storage Terabyte per Month D20J0LL
IBM Business Automation Workflow on Cloud Additional Memory 16 Gigabytes per Month D20J1LL
IBM Business Automation Workflow on Cloud VPN Connection per Month D20J2LL
IBM Business Automation Workflow on Cloud Enterprise Concurrent User per Month D20JFLL
IBM Business Automation Workflow on Cloud Enterprise Concurrent User Overage D20JGLL
IBM Business Automation Workflow on Cloud Additional Non-Production Environment Concurrent User per Month D20JHLL
IBM Business Automation Workflow on Cloud Additional Non-Production Environment Concurrent User Overage D20JILL
IBM Business Automation Workflow on Cloud Additional Production Environment Concurrent User per Month D20JJLL
IBM Business Automation Workflow on Cloud Additional Production Environment Concurrent User Overage D20JKLL

Charge metric

Definitions of the charge metrics for this cloud service can be found in the following Service Description document:

Program name Part number or PID number Service Description document number
IBM Business Automation Workflow on Cloud 5737-I38 8143

Charge metric descriptions

See the Cloud Services terms website to find the most current level of the service description document. Select your language of choice and scroll down to the Charge Metrics section.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use -- General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Handbook or in service-specific documentation.

Terms of Use

Cloud Service offering-specific terms are available on the Cloud Service terms website.

Limited warranty

See the warranty defined in the applicable agreement governing Client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

For any usage restrictions, see the Service Description on the IBM Software License Agreement website.

Software Subscription and Support applies

No

IBM Operational Support Services - SoftwareXcel

No

Other support

Passport Advantage

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Channel Value Rewards. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


IBM Channel Value Rewards

This product is available under Channel Value Rewards (CVR), either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM clients may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to CVR will be communicated through standard product announcements. To determine what IBM software is available under CVR, see the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding CVR, see the IBM Channel Value Rewards website.

Trademarks

IBM Cloud and Blueworks Live are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, IBM Watson, PartnerWorld, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States