IBM Maximo for Aviation V7.6.5, IBM Maximo Asset Configuration Manager V7.6.5, and IBM Maximo for Service Providers V7.6.3 offer improved asset management with new capabilities and enhanced support

IBM United States Software Announcement 217-102
February 28, 2017

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


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At a glance
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IBM® Maximo® for Aviation V7.6.5 adds the following new capabilities:

  • Enhancement to the Technical Publication capability
  • Enhanced Task Card management
  • Predictive usage capability on maintenance plans
  • Enhanced procurement and logistics capabilities
  • Improved management of Operator Maintenance Programs (OMPs)
  • Enhanced work quotation and billing
  • Enhanced visualization of near term resource utilization

IBM Maximo Asset Configuration Manager V7.6.5 improves:

  • Technical records management
  • Preventative maintenance tasks

IBM Maximo for Managed Service Providers V7.6.3 and IBM Maximo for Internal Service Providers V7.6.3 add:

  • Enhancements to price summary visibility
  • Usability improvements
  • New work order configuration feature


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Overview
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IBM Maximo asset management solutions

Maximo for Aviation V7.6.5 provides robust lifecycle management and maintenance management capabilities for both rotary and fixed wing aircraft, and can help organizations that provide maintenance, repair, and overhaul services in the aviation market improve the performance of their operations. With its advanced asset management functions, Maximo for Aviation can help your organization improve asset life, reduce aircraft downtime, and lower the cost of ownership.

New capabilities of this release of Maximo for Aviation help organizations:

  • Improve management of Technical Publication.
  • Reduce effort to create and manage Task Cards.
  • Help predict usage capability on maintenance plans.
  • Improve procurement and logistics.
  • Improve management of Operator Maintenance Programs (OMPs).
  • Reduce time and effort for work quotation and billing.
  • Improve visualization of near term resource utilization.

Maximo Asset Configuration Manager V7.6.5 is asset management software that helps organizations manage the configuration of high-value, complex, and regulated assets such as aircraft, rail vehicles, engines, weapon systems, and so on. As an add-on to IBM Maximo Asset Management, it provides near-real-time calculation of an asset's configuration and the life of each component of the asset, enabling more accurate system and component analysis and reporting.

New capabilities of this release of Maximo Asset Configuration Manager help organizations:

  • Improve management of Technical Records.
  • Reduce effort to create and manage Preventative Maintenance tasks.

Maximo for Service Providers V7.6.3 solutions deliver a suite of applications that can help your organization manage customer agreements, service delivery, customer billing, and supplier contracts. Maximo for Service Providers offerings fully support service as a business and feature extensive capabilities in service management for all asset classes. These Maximo solutions are designed to meet the needs of clients who manage assets and services for customers, as a business, or clients who manage assets and services within an enterprise and bill internally for those services.

While Maximo for Managed Service Providers provides an expansive solution for billing and managing services internally and externally, IBM Maximo for Internal Service Providers provides a more focused solution for billing and managing services internally.

New capabilities of this release of Maximo for Managed Service Providers solutions:

  • Enhanced visibility to price summaries within the customer estimate and customer bill
  • Usability improvements which allow pricing rules to be set on a group of work orders
  • New feature which allows the price of billable work orders to be split or distributed between multiple customers


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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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March 3, 2017



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Description
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Section 508 of the US Rehabilitation Act

IBM makes no representation about the Section 508 status of the third-party electronic and information technology product in this offering. Contact the vendor for specific, current information on the Section 508 status of this product.



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Availability of national languages
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Translation information, if available, can be found at the Translation Reports website.



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Program number
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Program number VRM Program name
5725-U87 7.6.5 IBM Maximo for Aviation
5724-U28 7.6.5 IBM Maximo Asset Configuration Manager
5724-U18 7.6.3 IBM Maximo for Managed Service Providers
5724-U18 7.6.3 IBM Maximo for Internal Service Providers


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications
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English and national language product documentation can be accessed in IBM Knowledge Center.

English product documentation is also included with the program software and may be printed.

English publications will be available on the product's general availability date. National language publications will be available within 60 days of general availability. Refer to the Product Configuration Matrix for additional information on translation of publications.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

Client workstation

  • Processor: Intel™ Pentium™ 2 - 4 GHz
  • Main memory: 2 - 4 GB RAM

Administrator workstation

  • Processor: Intel Pentium 2 GHz
  • Main memory: 7 GB RAM
  • Hard disk space: Minimum 11 GB
  • Network connection between administrator system and middleware: 10 Mbps

Application software server

  • Processor: Intel Pentium (minimum) Single-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Single-Server Topology 6 GHz
  • Processor: Intel Pentium (minimum) Multi-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Multi-Server Topology 6 GHz
  • Hard disk space: 60 GB
  • Main memory: 8 GB RAM minimum
  • Main memory: 8 GB RAM recommended

Software requirements

Client workstations

Software:

  • Microsoft™ Internet Explorer 11.0; Microsoft Edge 20; Firefox 31, 38, 45; Google Chrome 37, 47; Safari 7 (Macintosh only)
  • Adobe™ Acrobat Reader 8 or 9

Application server

This is the server where you install IBM WebSphere® Application Server Network Deployment or BEA WebLogic Application Server and typically, where you deploy Maximo Enterprise Archive (EAR) files.

Hypervisors

AIX®:

  • Application Workload Partition (WPAR) in IBM AIX V7.1
  • IBM PowerVM® Hypervisor (LPAR, DPAR, Micro-Partition), any supported version
  • WPAR: Product installed in Global AIX Instance, executed in System Workload Partition in AIX V7.1
  • WPAR: Product installed in System Workload Partition in AIX V7.1

Linux™:

  • IBM PR/SM™, any version
  • IBM PowerKVM, any supported version
  • IBM PowerVM Hypervisor (LPAR, DPAR, Micro-Partition), any supported version
  • KVM for IBM z Systems™
  • KVM in SUSE Linux Enterprise Server (SLES) 11
  • Microsoft Hyper-V Server 2012
  • Microsoft Hyper-V Server 2012 R2
  • Red Hat KVM as delivered with Red Hat Enterprise Linux (RHEL) and its Red Hat Enterprise Virtualization (RHEV) equivalent 6.0
  • Red Hat KVM as delivered with RHEL and its RHEV equivalent 6.5
  • VMware ESXi 5.5, and 6.0
  • IBM z™/VM V6.1

Microsoft Windows™:

  • KVM in SUSE Linux Enterprise Server (SLES) 11
  • Microsoft Hyper-V Server 2012
  • Microsoft Hyper-V Server 2012 R2
  • Red Hat KVM as delivered with RHEL and its RHEV equivalent 6.5
  • VMware ESXi 5.5, and 6.0

Web servers

  • IBM WebSphere Application Server V8.5, V8.5.5.3, V8.5.5.8, V8.5.5.9, V9 with JDK 1.8
  • WebLogic Server 12c, 12cR1, 12cR2, 12.2.x with JDK 1.8

Database servers

This is the server where you install database software to create and maintain your IBM Maximo database. You are responsible for maintaining the database platform software.

  • Hardware:
    • Refer to the database vendor documentation for hardware specifications.
  • Software:
    • IBM DB2® 10.1, 10.5, 11.1
      • Workstation or Enterprise Edition
      • Configured for TCP/IP support
    • Oracle V11g R2 Standard or Enterprise Edition
    • Oracle V12c Standard or Enterprise Edition
    • Microsoft SQL Server 2012 1
    • Microsoft SQL Server 2014 1
  • Report servers:
    • Business Intelligence Reporting Tools (BIRT) 4.3.1
    • IBM Cognos® Business Intelligence V10.2.1.1
  • Lightweight Directory Access Protocol (LDAP) support:
    • IBM Tivoli® Directory Server V6.3
    • Microsoft Active Directory 2012, 2012 R2
  • Java™ support (browser):
    • Oracle Java SE Developmental Kit, Java Runtime Environment, Java Developmental Kit 7.0.55, 7.0.65, 7.0.67, 7.0.71, 7.0.75, 8.0.60, 8.0.66, 8.0.71, 8.0.74, and 8.0.77
    • Oracle Java SE Developmental Kit, Java Runtime Environment, Java Developmental Kit (Mac OS X) 7.0 Update 55, 7.0 Update 65, 7.0 Update 67, 7.0 Update 71, 7.0 Update 75 and 8.0 Update 60, 8.0 Update 66, 8.0 Update 71, 8.0 Update 74, and 8.0 Update 77
  • Browser support:
    • Internet Explorer 11
    • Edge 20
    • Firefox 31, 38, 45
    • Google Chrome 37, 47
    • Safari 7 (Macintosh only)
  • Mobile browser support:
    • All browsers supported by IBM Maximo Asset Management V7.6
    • Native browser on Apple iOS devices (Apple iPhone, Apple iPod touch, and Apple iPad)
    • Native browser on devices running Android 4, or later

A complete listing of supported software can be obtained at the IBM Software Product Compatibility Reports website.

1
Microsoft SQL Server not supported by the following:
  • IBM Maximo Asset Configuration Manager
  • IBM Maximo for Aviation
IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

This offering is delivered as electronic download from Passport Advantage. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: Maximo Asset Management

Product:

Program number Program name
5725-U87 IBM Maximo for Aviation
5724-U28 IBM Maximo Asset Configuration Manager
5724-U18 IBM Maximo for Managed Service Providers
5724-U18 IBM Maximo for Internal Service Providers

Product category: Enterprise Asset Management

The following part numbers were previously announced.

IBM Maximo for Aviation (5725-U87)

Part number description Part number
IBM Maximo for Aviation Authorized User Monthly License D1GS2LL
IBM Maximo for Aviation Authorized User License + SW Subscription & Support 12 Months D1GSQLL
IBM Maximo for Aviation Authorized User SW Subscription & Support Reinstatement 12 Months D1GSRLL
IBM Maximo for Aviation Authorized User Annual SW Subscription & Support Renewal E0LL2LL
IBM Maximo for Aviation Concurrent User Monthly License D1GS3LL
IBM Maximo for Aviation Concurrent User License + SW Subscription & Support 12 Months D1GSSLL
IBM Maximo for Aviation Concurrent User SW Subscription & Support Reinstatement 12 Months D1GSTLL
IBM Maximo for Aviation Concurrent User Annual SW Subscription & Support Renewal E0LL3LL
IBM Maximo for Aviation Limited Use Authorized User Monthly License D1GS4LL
IBM Maximo for Aviation Limited Use Authorized User License +SW Subscription & Support 12 Months D1GSULL
IBM Maximo for Aviation Limited Use Authorized User SW Subscription & Support Reinstatement 12 Months D1GSVLL
IBM Maximo for Aviation Limited Use Authorized User Annual SW Subscription & Support Renewal E0LL4LL
IBM Maximo for Aviation Limited Use Concurrent User Monthly License D1GS5LL
IBM Maximo for Aviation Limited Use Concurrent User License + SW Subscription & Support 12 Months D1GSWLL
IBM Maximo for Aviation Limited Use Concurrent User SW Subscription & Support Reinstatement 12 Months D1GSXLL
IBM Maximo for Aviation Limited Use Concurrent User Annual SW Subscription & Support Renewal E0LL5LL
IBM Maximo for Aviation for Linux on System z® Authorized User License + SW Subscription & Support 12 Months D1GVGLL
IBM Maximo for Aviation for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D1GVHLL
IBM Maximo for Aviation for Linux on System z Authorized User Monthly License D1GWHLL
IBM Maximo for Aviation for Linux on System z Authorized User Annual SW Subscription & Support Renewal E0LM8LL
IBM Maximo for Aviation for Linux on System z Concurrent User License + SW Subscription & Support 12 Months D1GVALL
IBM Maximo for Aviation for Linux on System z Concurrent User SW Subscription & Support Reinstatement 12 Months D1GVBLL
IBM Maximo for Aviation for Linux on System z Concurrent User Monthly License D1GWLLL
IBM Maximo for Aviation for Linux on System z Concurrent User Annual SW Subscription & Support Renewal E0LM6LL
IBM Maximo for Aviation Limited Use for Linux on System z Authorized User License + SW Subscription & Support 12 Months D1GVQLL
IBM Maximo for Aviation Limited Use for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D1GVRLL
IBM Maximo for Aviation Limited Use for Linux on System z Authorized User Monthly License D1GWMLL
IBM Maximo for Aviation Limited Use for Linux on System z Authorized User Annual SW Subscription & Support Renewal E0LMBLL
IBM Maximo for Aviation Limited Use for Linux on System z Concurrent User License + SW Subscription & Support 12 Months D1GVILL
IBM Maximo for Aviation Limited Use for Linux on System z Concurrent User SW Subscription & Support Reinstatement 12 Months D1GVJLL
IBM Maximo for Aviation Limited Use for Linux on System z Concurrent User Monthly License D1GWNLL
IBM Maximo for Aviation Limited Use for Linux on System z Concurrent User Annual SW Subscription & Support Renewal E0LM9LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book Asset License + SW Subscription & Support 12 Months D1K94LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book Asset SW Subscription & Support Reinstatement 12 Months D1K95LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book Asset Monthly License D1K98LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book Asset Annual SW Subscription & Support Renewal E0M6HLL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book for Linux on System z Asset License + SW Subscription & Support 12 Months D1K96LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book for Linux on System z Asset SW Subscription & Support Reinstatement 12 Months D1K97LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book for Linux on System z Asset Monthly License D1K99LL
IBM Maximo for Aviation Anywhere Electronic Flight Log Book for Linux on System z Asset Annual SW Subscription & Support Renewal E0M6ILL

IBM Maximo Asset Configuration Manager (5724-U28)

Part number description Part number
IBM Maximo Asset Configuration Manager Asset License + SW Subscription & Support 12 Months D03WULL
IBM Maximo Asset Configuration Manager Asset SW Subscription & Support Reinstatement 12 Months D03WVLL
IBM Maximo Asset Configuration Manager Asset Monthly License D18RULL
IBM Maximo Asset Configuration Manager Asset Annual SW Subscription & Support Renewal E04QNLL
IBM Maximo Asset Configuration Manager Authorized User License + SW Subscription & Support 12 Months D03WYLL
IBM Maximo Asset Configuration Manager Authorized User SW Subscription & Support Reinstatement 12 Months D03WZLL
IBM Maximo Asset Configuration Manager Authorized User Monthly License D18RVLL
IBM Maximo Asset Configuration Manager Authorized User Annual SW Subscription & Support Renewal E04QQLL
IBM Maximo Asset Configuration Manager for Linux on System z Asset License + SW Subscription & Support 12 Months D06GFLL
IBM Maximo Asset Configuration Manager for Linux on System z Asset SW Subscription & Support Reinstatement 12 Months D06GGLL
IBM Maximo Asset Configuration Manager for Linux on System z Asset Monthly License D18RWLL
IBM Maximo Asset Configuration Manager for Linux on System z Asset SW Subscription & Support Renewal E05USLL
IBM Maximo Asset Configuration Manager for Linux on System z Authorized User License + SW Subscription & Support 12 Months D06GWLL
IBM Maximo Asset Configuration Manager for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D06GXLL
IBM Maximo Asset Configuration Manager for Linux on System z Authorized User Monthly License D18RXLL
IBM Maximo Asset Configuration Manager for Linux on System z Authorized User SW Subscription & Support Renewal E05UYLL
IBM Maximo Asset Configuration Manager Concurrent User License + SW Subscription & Support 12 Months D1QB0LL
IBM Maximo Asset Configuration Manager Concurrent User SW Subscription & Support Reinstatement 12 Months D1QB1LL
IBM Maximo Asset Configuration Manager Concurrent User Trade Up from 3 Maximo Asset Configuration Manager Authorized User + SW Subscription & Support 12 Months D1QB2LL
IBM Maximo Asset Configuration Manager Concurrent User Monthly License D1QB3LL
IBM Maximo Asset Configuration Manager Concurrent User Annual SW Subscription & Support Renewal 12 Months E0N3LLL
IBM Maximo Asset Configuration Manager Concurrent User Linux z System + SW Subscription & Support 12 Months D1QB4LL
IBM Maximo Asset Configuration Manager Concurrent User Linux z System SW Subscription & Support Reinstatement 12 Months D1QB5LL
IBM Maximo Asset Configuration Manager Concurrent User Linux on z System Trade Up from 3 Maximo Asset Configuration Manager Authorized User on z System + SW Subscription & Support 12 Months D1QB6LL
IBM Maximo Asset Configuration Manager Concurrent User Linux z System Monthly License D1QB7LL
IBM Maximo Asset Configuration Manager Concurrent User Linux z System Annual SW Subscription & Support Renewal E0N3MLL

IBM Maximo for Managed Service Providers (5724-U18)

Part number description Part number
IBM Maximo Asset Management Managed Service Providers Authorized User License + SW Subscription & Support 12 Months D04XWLL
IBM Maximo Asset Management Managed Service Providers Authorized User SW Subscription & Support Reinstatement 12 Months D04XXLL
IBM Maximo Asset Management Managed Service Providers Authorized User Monthly License D18QRLL
IBM Maximo Asset Management Managed Service Providers Authorized User SW Subscription & Support Renewal E05B3LL
IBM Maximo Asset Management Managed Service Providers Limited Use Authorized User License + SW Subscription & Support 12 Months D04XSLL
IBM Maximo Asset Management Managed Service Providers Limited Use Authorized User SW Subscription & Support Reinstatement 12 Months D04XTLL
IBM Maximo Asset Management Managed Service Providers Limited Use Authorized User Monthly License D18QYLL
IBM Maximo Asset Management Managed Service Providers Limited Use Authorized User SW Subscription & Support Renewal E05B1LL
IBM Maximo Asset Management Managed Service Providers for Linux on System z Authorized User License + SW Subscription & Support 12 Months D06FILL
IBM Maximo Asset Management Managed Service Providers for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D06FJLL
IBM Maximo Asset Management Managed Service Providers for Linux on System z Authorized User Monthly License D18QSLL
IBM Maximo Asset Management Managed Service Providers for Linux on System z Authorized User SW Subscription & Support Renewal E05UCLL
IBM Maximo Asset Management Managed Service Providers Limited Use for Linux on System z Authorized User License + SW Subscription & Support 12 Months D06FULL
IBM Maximo Asset Management Managed Service Providers Limited Use for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D06FVLL
IBM Maximo Asset Management Managed Service Providers Limited Use for Linux on System z Authorized User Monthly License D18QZLL
IBM Maximo Asset Management Managed Service Providers Limited Use for Linux on System z Authorized User SW Subscription & Support Renewal E05UHLL

IBM Maximo for Internal Service Providers (5724-U18)

Part number description Part number
IBM Maximo Asset Management Internal Service Providers Authorized User License + SW Subscription & Support 12 Months D04Y0LL
IBM Maximo Asset Management Internal Service Providers Authorized User SW Subscription & Support Reinstatement 12 Months D04Y1LL
IBM Maximo Asset Management Internal Service Providers Authorized User Monthly License D18QTLL
IBM Tivoli Maximo Asset Management Internal Service Providers Authorized User Annual SW Subscription & Support Renewal E05B5LL
IBM Maximo Asset Management Internal Service Providers Install License + SW Subscription & Support 12 Months D04Y2LL
IBM Maximo Asset Management Internal Service Providers Install SW Subscription & Support Reinstatement 12 Months D04Y3LL
IBM Maximo Asset Management Internal Service Providers Install Monthly License D18QULL
IBM Maximo Asset Management Internal Service Providers Install SW Subscription & Support Renewal E05B6LL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Install License + SW Subscription & Support 12 Months D06FRLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Install SW Subscription & Support Reinstatement 12 Months D06FSLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Install Monthly License D18QWLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Install SW Subscription & Support Renewal E05UGLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Authorized User License + SW Subscription & Support 12 Months D06FPLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Authorized User SW Subscription & Support Reinstatement 12 Months D06FQLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Authorized User Monthly License D18QVLL
IBM Maximo Asset Management Internal Service Providers for Linux on System z Authorized User SW Subscription & Support Renewal E05UFLL

Charge metric

Program name PID number Charge metric
IBM Maximo for Aviation 5725-U87 Authorized User, Concurrent User, Asset
IBM Maximo Asset Configuration Manager 5724-U28 Authorized User, Concurrent User, Asset
IBM Maximo for Managed Service Providers 5724-U18 Authorized User
IBM Maximo for Internal Service Providers 5724-U18 Authorized User, Install

Asset

Asset is a unit of measure by which the program can be licensed. An Asset is any tangible resource or item of value to be managed, including production equipment, facilities, transportation, IT hardware and software. Licensee must obtain entitlements for the total number of Assets accessed or managed by the program.

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

Program number Program name License document number
5725-U87 IBM Maximo for Aviation L-SNEP-AFXLHM
5724-U28 IBM Maximo Asset Configuration Manager L-SNEP-AFXLJH
5724-U18 IBM Maximo for Managed Service Providers L-SNEP-AFXLGF
5724-U18 IBM Maximo for Internal Service Providers L-SNEP-AFXLEW

See the License Information documents page on the IBM Software License Agreement website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Program support

Subscription and Support includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Software Support Handbook.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.

For current prices, contact your IBM Representative


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.


IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. To determine what IBM software is available under Software Value Plus, go to the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding Software Value Plus, go to the IBM Software Value Plus website.

Trademarks

PR/SM, IBM z Systems, IBM z and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Maximo, PartnerWorld, Passport Advantage, System i, Express, WebSphere, AIX, PowerVM, DB2, Cognos, Tivoli, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel and Pentium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States